Overview of Best Western Premier Herald Square

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Guest reviews

4.4/5 Excellent
1,324 reviews
Guests rated this property 4.5/5 for cleanliness.


  • Free WiFi
  • Air Conditioning
  • Gym
  • Breakfast Available


Explore the area

Popular LocationMacy's3 min walk
Popular LocationEmpire State Building5 min walk
Popular LocationBryant Park11 min walk
AirportNew York, NY (LGA-LaGuardia)18 min drive

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    About this area

    New York

    Located in New York's Midtown neighborhood, Best Western Premier Herald Square is in the city center and near a metro station. The area's natural beauty can be seen at Bryant Park and The High Line Park, while Central Park Zoo and Chelsea Piers are popular area attractions. Looking to enjoy an event or a game? See what's going on at Madison Square Garden, or consider St. James Theatre for a night out. Our guests appreciate the hotel's convenience to public transportation: 34 St. Station (Herald Square) is 4 minutes by foot and 42 St. - Bryant Pk. Station is 6 minutes.

    Popular Location

    What's nearby

    • 5th Avenue - 1 min walk
    • Macy's - 3 min walk
    • Empire State Building - 5 min walk
    • Bryant Park - 11 min walk
    • Madison Square Garden - 12 min walk

    Getting around

    • New York W 32nd St. Station - 5 min walk
    • 34 St. Station (Herald Square) - 4 min walk
    • New York, NY (LGA-LaGuardia) - 18 min drive
    Questions about this property?Find answers

    About this property

    Best Western Premier Herald Square

    A fitness center, a bar/lounge, and a coffee shop/café are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, coffee/tea in a common area, and concierge services. All rooms are soundproofed and feature free WiFi, free wired Internet, and free local calls. For a bit of entertainment, guests will find LED TVs with cable channels, and other amenities include premium bedding and coffee makers.

    Property amenities


    Available in all rooms: Free WiFi and wired Internet
    Available in some public areas: Free WiFi and wired Internet

    Parking and transportation

    No onsite parking available

    Food and drink

    Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: USD 10-20 for adults and USD 10-20 for children
    1 coffee shop/café
    1 bar
    Coffee/tea in common area(s)

    Things to do

    Fitness center

    Family friendly

    Dry cleaning service
    Free cribs/infant beds
    Laundry facilities
    Soundproofed rooms


    ATM/banking services
    Free newspapers in lobby

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Laundry facilities
    Luggage storage
    Multilingual staff
    Tour/ticket assistance

    Languages spoken


    Business services

    24-hour business center


    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    Assistive listening devices available
    Braille signage
    In-room accessibility
    Roll-in shower
    Wheelchair-accessible path of travel


    Smoke-free property
    TV in lobby

    Room amenities


    Air conditioning
    Blackout drapes/curtains
    Free cribs/infant beds
    Premium bedding


    Free toiletries
    Hair dryer


    Cable channels
    LED TV
    Premium channels

    Food and drink

    Coffee/tea maker


    Free local calls
    Iron/ironing board



    Check-in from 3 PM - 11:00 AM
    Minimum check-in age - 21


    Check-out before 11 AM

    Special check-in instructions

    Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

    Renovations and closures

    This property is closed from 1 June 2020 to 31 July 2020 (dates subject to change).
    Due to COVID-19, this property’s food and beverage options may be limited.


    Pets not allowed (service animals welcome)

    Children and extra beds

    Children are welcome
    Rollaway/extra beds are not available
    Free cribs (infant beds)

    Property payment types

    American Express
    Diners Club

    Important information


    You'll be asked to pay the following charges at the property:

    • Deposit: USD 200 per accommodation, per stay

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Breakfast fee: between USD 10 and USD 20 for adults, USD 10 and USD 20 for children (approximately)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy.
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    • No onsite parking is available.
    • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Guest reviews

    5 - Excellent
    4 - Good
    3 - Okay
    2 - Mediocre
    1 - Poor
    Service and Staff
    Property condition


    • Liked: Staff & service, room comfort
    • Disliked: Cleanliness

    Shut down in middle of stay

    I hate to bash a business but they want a review. The location is fantastic and the reason I selected it because it is close to the hospital where I was having surgery. I felt this was a good place to rest and recuperate. Where should I start? The elevator smelled of marijuana. No big deal but not pleasant. The room was nice but felt small but that's not unusual in NYC. It was comfortable but I hated that you have to ask for everything. There was only half a roll of toilet paper. The next day the housekeeper came late and we were in the room. We told her she could come in but she would not. All she would do was empty the trash and left us some decaf coffee packets since we had used the one. I didn't expect great coffee, but that coffee was nasty. I had to call the front desk for some toilet paper and a hair dryer and they were quickly brought up. That night and the next night it reeked of marijuana. Not sure if the smell came in under the door or vents but it was really strong. Next day again, housekeeping would only empty the trash that we took to the door and gave us some cups and rushed out even though we told her she could come in. We needed something later and the front desk said that housekeeping would not come in if we were in the room and would only provide the things we asked for. 5 days into our 9 day stay, the front desk informed us that we had to leave in the next 2 days becuz they were shutting down. No explanation or compensation given for the inconven

    Stayed 9 nights in May 2020

    5/5 Excellent

    • Liked: Cleanliness, amenities, property conditions & facilities

    Great hotel. It was clean. It was comfortable. It was pretty.

    Stayed 1 night in May 2020


    • Liked: Cleanliness, staff & service

    I was charged a $50 fee to check in earlier. During regular times maybe it would have been ok, but in C19 I was baffled by the charge, as others hotels I stayed at prior have cancelled this. I was given the wrong type of room, then both electors stopped running. Rooms are insanely small and doors are hollow. Very hard to rest in the morning, when you hear everything happening outside your room. I would not stay here again.

    Stayed 1 night in May 2020


      This traveler didn’t leave comments with their review
      Stayed 1 night in May 2020

      4/5 Good

      • Liked: Cleanliness, property conditions & facilities, room comfort

      Stayed 1 night in May 2020