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Ace Hotel New York

Property class: 4

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Photo gallery for Ace Hotel New York

A building with a classic architectural style, featuring ornate carvings and a grand entrance. - Ace Hotel New York (New York)
Creator video - submitted by Tiffany4717
A corner seating area with a curved sofa, a round wooden coffee table, and a leather armchair. - Ace Hotel New York (New York)
A modern bathroom with a bathtub, a toilet, and a shower area. - Ace Hotel New York (New York)
A spacious lobby with high ceilings, ornate ceiling details, and a mix of seating areas including sofas and chairs. - Ace Hotel New York (New York)
A short walk from Empire State Building and Madison Square Garden, Ace Hotel New York provides 2 coffee shops/cafes, dry cleaning/laundry services, and a bar. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and a restaurant.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Room, 1 King Bed (Loft Suite)

A corner seating area with a curved sofa, a round wooden coffee table, and a leather armchair.

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

A modern bedroom with a bed, a guitar, a wall art piece, and a bedside table with lamps.

Deluxe Room, 1 Queen Bed (Medium Queen)

8.2 out of 10
Very good
(43 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Medium King)

A bedroom with a bed, a nightstand, a lamp, and a bookshelf.

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(59 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

A hotel room with two beds, a wall decal of the "Two Horse" brand, and bedside lamps.

Deluxe Room, 2 Double Beds (Double)

8.2 out of 10
Very good
(50 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed (Single)

A bedroom with a bed, a bedside table, a lamp, a TV mounted on the wall, and a window.

Standard Room, 1 Double Bed (Single)

7.8 out of 10
Good
(50 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Small)

A bedroom with a bed, a nightstand with a lamp, a window, and a door.

Standard Room, 1 Double Bed (Small)

8.4 out of 10
Very good
(28 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed (Large)

A bedroom with a bed, a wall mural, and a window.

Deluxe Room, 1 King Bed (Large)

9.2 out of 10
Wonderful
(17 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

A modern bedroom with a bed, a guitar, a wall art piece, and a bedside table with lamps.

Suite, 1 King Bed, City View

  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds (Bunk)

A bunk bed room with a window, a chair, and a sink.

Standard Room, 2 Twin Beds (Bunk)

9.4 out of 10
Exceptional
(3 reviews)
  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Located in Manhattan, a neighborhood in New York, Ace Hotel New York is in the entertainment district and near a metro station. Manhattan Cruise Terminal and American Dream are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit 5th Avenue and Times Square. Check out an event or a game at Madison Square Garden, and consider making time for Lincoln Center, a top attraction not to be missed. Visit our New York travel guide
Map
20 West 29th Street, New York, NY, 10001

What's nearby

  • A cityscape with a prominent Empire State Building in the background, surrounded by various buildings and an American flag in the foreground.
    5th Avenue
    2 min walk - 0.1 miles
  • A public square with a fountain, surrounded by trees and buildings.
    Madison Square Park
    3 min walk - 0.2 miles
  • The Empire State Building surrounded by other skyscrapers in New York City.
    Empire State Building
    6 min walk - 0.4 miles
  • A cityscape with prominent skyscrapers, including the Empire State Building, and a large circular building with a dome.
    Madison Square Garden
    9 min walk - 0.5 miles
  • Museum of Sex
    3 min walk - 0.2 miles

Getting around

  • 28 St. Station (Broadway)
    1 min walk
  • New York W 32nd St. Station
    4 min walk
  • John F. Kennedy Intl. Airport (JFK)
    57 min drive

Restaurants

  • Milk Bar NYC Flagship
    1 min walk
  • Electric Shuffle NYC
    2 min walk
  • KazuNori: The Original Hand Roll Bar
    2 min walk
  • Pergola
    2 min walk
  • Ace Hotel Lobby Bar
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 75 per stay)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Libera
  • The Lobby

Things to do

  • 24-hour gym

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 45.92 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self parking fee: USD 75 per stay
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Frequently asked questions

Is Ace Hotel New York pet-friendly?

Yes, Ace Hotel New York allows dogs (limit 2 total) with a maximum weight of up to 25 lbs per pet. There's a fee of USD 25.00 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for USD 75 per stay.

What time is check-in at Ace Hotel New York?

Check-in start time: 3 PM; Check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Ace Hotel New York?

Check-out is at noon.

Where is Ace Hotel New York located?

Located in Manhattan, this hotel is within a 10-minute walk of 5th Avenue, Empire State Building, and Madison Square Garden. Bryant Park and Broadway are also within 15 minutes. 28 St. Station (Broadway) is only a 2-minute walk and 34 St. Station (Herald Square) is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Ace Hotel New York Reviews

8.2

Very Good

8.4

Cleanliness

7.8

Amenities

8.8

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 599 out of 1185 reviews
Rating 8 - Good. 255 out of 1185 reviews
Rating 6 - Okay. 156 out of 1185 reviews
Rating 4 - Poor. 98 out of 1185 reviews
Rating 2 - Terrible. 77 out of 1185 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location…
Stayed 4 nights in Sep 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Good location and very friendly staff. The bed was pretty comfortable but the hotel over all was a little tired and in need of a refresh.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staff was great!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, awesome view, staff was helpful. Only downer was the restaurant was under construction. We were hoping to have dinner there.
Stayed 3 nights in Sep 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great for walking around and exploring. Felt safe. The pillows suck needed two to sleep on and the night time noise was loud even with the window shut.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Perfect location.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and so helpful and friendly.
Stayed 2 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The ACE Hotel is in a great location. Lots to see and do within walking distance. Cabs are readily available. The staff was very helpful. The Hotel itself could use some updating and TLC.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Ace is so friendly and helpful! The lobby bar and attached coffee shop and bagel place are excellent. Super convenient for shows at MSG — it’s about a ten minute walk.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Skye was very helpful as well as the rest of the staff. I've stayed here a couple times Each time, everyone is thoughtful and considerate. The rooms are big an our typical ace hotel style.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice and helpful! The rooms were super clean. Main lobby had nice amenities such as a matcha spot. Only complain would be lobby bathrooms smell bad
Stayed 4 nights in Aug 2026
Verified review

6/10 Okay

Liked: Staff & service
The staff are very helpful and friendly. However, the building is dated with a weird smell in the rooms.
Stayed 4 nights in Aug 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service
The bar was fun with a good assortment of food and drinks. Breakfast was mediocre and poor service. Fire alarm went off at 4:30 am for 20 minutes explanation over loud speaker was illegible. Would not recommend this hotel.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central place highly recommended
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was stylish and extremely comfortable. The staff were very helpful and friendly, particularly at our check-in and check-out, with the concierge /reception desk assisting us, Freddie, going above and beyond to make us feel very welcome and want to return, ensuring our stay was great.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will always stay here on any trip because the staff is the best!
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Location is perfect. Room was clean. But I didn’t like it that it was so dark everywhere in the hotel. I know it’s the vibe but you can not do your makeup with that light 😂
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location with many restaurants within easy walking distance. Weekend vintage market within a few blocks. Staff is always upbeat and helpful. The lobby spaces are quite dark which is a vibe but also sort of a challenge for getting work done. Intentional perhaps😉. Love this location!
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The plumbing makes noise when others are using it from their room, no free coffee or tea provided, the tea bag for sale is old. The staff are great, food is good. Generally the hospitality is great. We will do it again in the future.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and kind. Lobby bar / restaurant was fantastic, food was delicious! Double room was large, with a full size smeg fridge.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay in a lovely location. Our room was comfortable- but there was a lot of noise from the hallway that woke us up early each day. Otherwise- we loved our stay and the staff was lovely!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice rooms, good vibe, great heating/ cooling in room
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
For the price this is probably the best hotel for such a convenient location. I loved the lobby it was very homey. The room was small but all rooms in NYC are small. The bathroom did feel a bit outdated, but still clean. I went in the middle of winter and I stayed warm the entire time I was in my room. Be warned check in is at 4PM so if you’re flying in take that into consideration
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great to access subway, shopping and Times Square. The rooms were quiet and clean.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was shocked how large the room was in comparison to what i expected. The bed was comfortable and I slept very well – I was only woken up because there was no dnd sign in the room and I didn't have time to ask anyone. The 10% at Milk Bar was such a great perk and really added value to the fee. Definitely a more casual hotel with elevated amenities and clean rooms. Very good selection of bath amenities, obsessed with the lotion selection. Will absolutely return for my next stay.
Stayed 2 nights in Aug 2026