Ratings based on 712 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler from Boston
Posted Mar 23, 2024 on Expedia
Fantastic stay- staff was friendly and helpful
by A verified traveler
Posted Mar 4, 2024 on Expedia
10/10 Across The Board
by A verified traveler
Posted Feb 21, 2024 on Expedia
by A verified traveler
Posted Feb 16, 2024 on Expedia
The Smyth is a very first class hotel at a reasonable price.
by A verified traveler
Posted Feb 11, 2024 on Expedia
by A verified traveler
Posted Feb 9, 2024 on Expedia
Super cute lounge/bar area!
by A verified traveler
Posted Feb 2, 2024 on Expedia
This property is extremely dated and not well cared for. The room was filthy (mold, feces left in the toilet, a massive brown handprint on the black out curtains, hair everywhere) and when we told staff about this we were ignored. The gym is in the basement and requires that you shimmy between stacked up tables, lamps, and other discarded materials. Very disappointed in this property.
by A verified traveler
Posted Jan 30, 2024 on Expedia
Fantastic hotel.
by A verified traveler from Toronto
Posted Jan 29, 2024 on Expedia
I had much higher expectations for the property due to high price and the perception of a luxury boutique hotel. The whole experience was average. The staff was not particularly enthusiastic or helpful and forgot entirely about requests made (e.g. asking for utensils).
Food
Room service food was good and solid, and arrived quickly.
Room
I upgraded to a corner king suite and other than the larger size, it didn't seem to provide anything additional over the standard room. Appreciated the numerous outlets and USB plugs. There were tons of windows and the drapes and blinds had to be drawn manually by squeezing behind a desk - this is really inconvenient and should be automatic. The cups were not clean and had a bad smell.
Bathroom
The room was generally clean but I did find a few stray hairs in the bathroom. The hairdryer was unacceptable and needs to be upgraded. Towels were small, rough and cheap. Toilet paper and tissues were of unacceptable quality (see-through, flimsy and rough). The Malin Goetz toiletries were good. There is a sensor that turns on the bathroom light automatically which is actually quite annoying when going to the bathroom at night.
Again for this price point in NYC, other hotels will provide a few extras that just feel elevated - turn down service, not having to request items (slippers, kettle), little perks or personalized touches.
by A verified traveler
Posted Jan 8, 2024 on Expedia