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Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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Overview of The Pontchartrain Hotel

Photo gallery

Featured Image
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board

The Pontchartrain Hotel

4 out of 5

4.7/5 Exceptional

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Restaurant
  • Gym
  • Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationLafayette Cemetery12 min walk
    Popular LocationGeorge Washington Cable House18 min walk
    Popular LocationNational World War II Museum19 min walk
    AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)20 min drive

Book online or call:

1-800-675-4318

Choose dates to view prices

  • Room, 1 King Bed (Clio)

    Photos of Room, 1 King Bed (Clio)

    4/5 guest room rating

    Room amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details

  • Deluxe Room, 2 Queen Beds (Euterpe)

    Photos of Deluxe Room, 2 Queen Beds (Euterpe)

    Room amenities

    • City view
    • Sleeps 4
    • 2 Queen Beds
    More details

  • City Room, City View

    Photos of City Room, City View

    Room amenities

    • 323 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More details

  • Room, 2 Double Beds (Erato)

    Photos of Room, 2 Double Beds (Erato)

    5/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Double Beds
    More details

  • Family Suite (Thalia)

    Photos of Family Suite (Thalia)

    Room amenities

    • City view
    • Sleeps 4
    • 1 King Bed and 2 Twin Beds
    More details

  • Suite, 2 Bedrooms (Melpomene)

    Photos of Suite, 2 Bedrooms (Melpomene)

    Room amenities

    • City view
    • Sleeps 4
    • 2 King Beds
    More details

  • Suite, 1 King Bed (Calliope)

    Photos of Suite, 1 King Bed (Calliope)

    Room amenities

    • 534 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More details

  • Suite (Polyhymnia)

    Photos of Suite (Polyhymnia)

    Room amenities

    • City view
    • Sleeps 4
    • 2 Double Beds
    More details

About this area

New Orleans

Located in Lower Garden District neighborhood, The Pontchartrain Hotel is connected to a rail/subway station. Notable landmarks in the area include Magazine Street and Jackson Square, and travelers wishing to experience a bit of culture can try National World War II Museum. Check out an event or a game at Smoothie King Center, and consider making time for Audubon Zoo, a top attraction not to be missed.
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Popular Location

What's nearby

  • Lafayette Cemetery - 12 min walk
  • George Washington Cable House - 18 min walk
  • National World War II Museum - 19 min walk
  • Ernest N. Morial Convention Center - 3 min drive
  • Smoothie King Center - 4 min drive

Getting around

  • New Orleans Union Passenger Terminal - 3 min drive
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • Silver Whistle – Café offering American cuisine. Serves breakfast, lunch, and light fare daily.
  • Jack Rose – Fine-dining restaurant with a bar offering southern cuisine. Serves brunch and dinner daily. Reservations required.
  • Bayou Bar – Restaurant offering American cuisine. Serves lunch, dinner and light fare daily.
  • Hot Tin Rooftop Bar – Open on select days.

About this property

The Pontchartrain Hotel

Pet-friendly hotel connected to a rail/subway station in New Orleans with 4 restaurants
Along with 4 restaurants, this smoke-free hotel has 2 bars/lounges and a fitness center. WiFi in public areas is free. Other amenities include a coffee shop/café, valet parking, and concierge services. All 106 rooms offer free WiFi, room service, and TVs. Other amenities available to guests include free local calls, hair dryers, and safes.
The Pontchartrain Hotel offers 106 accommodations with safes and hair dryers. This New Orleans hotel provides complimentary wireless Internet access.

Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 39.00 per day; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–1:00 PM: USD 25 per person
  • 4 restaurants and 1 coffee shop/café
  • 2 bars/lounges
  • Room service available

Things to do

  • Fitness center

Family friendly

  • Dry cleaning service
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • 2 meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property - June 2016
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable/satellite channels
  • TV

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
2 per room (up to 50 lbs)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 25 per person (approximately)
  • Valet parking fee: USD 39.00 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

Is The Pontchartrain Hotel pet-friendly?
Yes, The Pontchartrain Hotel allows pets (limit 2 per room) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 75 per pet, per stay.
How much is parking at The Pontchartrain Hotel?
Valet parking is available for USD 39.00 per day.
What time is check-in at The Pontchartrain Hotel?
Check-in is from 3:00 PM - anytime.
What time is check-out at The Pontchartrain Hotel?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Where is The Pontchartrain Hotel located?
Located in Lower Garden District, this hotel is within 1 mi (2 km) of Magazine Street, National World War II Museum, and Ernest N. Morial Convention Center. Port of New Orleans and Smoothie King Center are also within 2 mi (3 km). New Orleans Union Passenger Terminal is 20 minutes by foot.
4.7
Exceptional
Rating 5 - Excellent. 653 out of 858 reviews
5 - Excellent 76%
Rating 4 - Good. 167 out of 858 reviews
4 - Good 19%
Rating 3 - Okay. 25 out of 858 reviews
3 - Okay 3%
Rating 2 - Poor. 6 out of 858 reviews
2 - Poor 1%
Rating 1 - Terrible. 7 out of 858 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.8/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a beautiful hotel and everyone was so accommodating. Will definitely stay here again if I get the chance!
Stayed 3 nights in Feb 2021

5/5 Excellent

Stayed 1 night in Feb 2021

4/5 Good

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked small and cozy hotel size. I didn’t liked heating unit in my room.
Stayed 3 nights in Feb 2021

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2021

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Good service on valet parking. Trolly runs right in front.
Stayed 2 nights in Feb 2021

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