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The Pontchartrain Hotel

4.0 star property
Pet-friendly New Orleans hotel connected to a rail/subway station, a quick walk to Magazine Street

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Photo gallery for The Pontchartrain Hotel

3 restaurants, breakfast, lunch, dinner served; American cuisine
Premium bedding, minibar, in-room safe, individually decorated
Premium bedding, minibar, in-room safe, individually decorated
Exterior
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Parking available
  • Room service
  • 24/7 front desk

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Double Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Hair dryer
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Hair dryer
  • 91 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Hair dryer
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Hair dryer
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds

Premium bedding, minibar, in-room safe, individually decorated

Suite, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Hair dryer
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Hair dryer
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Hair dryer
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 2 Double Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Hair dryer
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room (Product API Enablement)

Premium bedding, minibar, in-room safe, individually decorated

Room (Product API Enablement)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Hair dryer
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Hair dryer
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
2031 St. Charles Avenue, New Orleans, LA, 70130

What's nearby

  • National World War II Museum - 16 min walk - 0.9 miles
  • Caesars Superdome - 2 min drive - 1.4 miles
  • Port of New Orleans - 2 min drive - 1.4 miles
  • Ernest N. Morial Convention Center - 2 min drive - 1.2 miles
  • Caesars New Orleans Casino - 3 min drive - 1.6 miles

Getting around

  • St. Charles at Josephine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • ‪Burger King - ‬6 min walk
  • ‪Hot Tin - ‬1 min walk
  • ‪HiVolt Coffee - ‬9 min walk
  • ‪Houston's Restaurant - ‬4 min walk
  • ‪Lula Restaurant Distillery - ‬7 min walk

About this property

The Pontchartrain Hotel

Upscale hotel near Magazine Street
Located close to National World War II Museum and Smoothie King Center, The Pontchartrain Hotel provides a coffee shop/cafe, dry cleaning/laundry services, and 2 bars. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and American cuisine. In addition to a business center, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Valet parking (surcharge), express check-out, and luggage storage
  • Smoke-free premises, tour/ticket assistance, and a porter/bellhop
  • A front-desk safe, a banquet hall, and 1 meeting room
  • Guest reviews say great things the dining options, helpful staff, and location
Room features
All 106 individually furnished rooms include comforts such as premium bedding and laptop-friendly workspaces, in addition to perks like air conditioning and bathrobes. Guest reviews highly rate the comfortable rooms at the property.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Coffee/tea makers, heating, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (38 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Built in 1927
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 25.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness center access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

Is The Pontchartrain Hotel pet-friendly?

Yes, The Pontchartrain Hotel allows pets (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees.

How much is parking at The Pontchartrain Hotel?

Valet parking is available for USD 55.69 per day.

What time is check-in at The Pontchartrain Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Pontchartrain Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is The Pontchartrain Hotel located?

Located in Lower Garden District, this hotel is within 1 mi (2 km) of Magazine Street and National World War II Museum. Ernest N. Morial Convention Center and Port of New Orleans are also within 2 mi (3 km). St. Charles at Josephine Stop and St. Charles at St. Andrew Stop are within a 2-minute walk.

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The Pontchartrain Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 692 out of 1004 reviews
Rating 8 - Good. 194 out of 1004 reviews
Rating 6 - Okay. 61 out of 1004 reviews
Rating 4 - Poor. 33 out of 1004 reviews
Rating 2 - Terrible. 24 out of 1004 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10

Wonderful stay. Great location-roof top bar is second to none
Stayed 2 nights in May 2025

10/10

excellent stay
Stayed 1 night in Apr 2025

10/10

Great place. Will stay again.
Stayed 1 night in Apr 2025

10/10

Loved the asthetic of the property. Old but very clean and beautifly done. Beds were very comfy. The room was a very good size and the bathroom was huge. Close walking distance to restaurants and a very nice stroll during the day to see some beautiful homes. We would definitely stay again.
Stayed 3 nights in Jun 2025

10/10

Great bar!
Stayed 1 night in Mar 2025

10/10

I loved the convenience, the atmosphere, and the fun
Stayed 1 night in Apr 2025

10/10

The quaintness of the hotel and the history behind it.
Stayed 9 nights in Apr 2025

8/10

One of the most iconic hotels in New Orleans. The location and staff were great. The hotel itself needs some updating but still a great place to stay.
Stayed 1 night in Apr 2025

10/10

From check-in to checkout, the staff was super lovely. Tre at the front door helped us find some great restaurants.
Stayed 2 nights in Apr 2025

10/10

Excellent location! Easy access to the streetcar, walkable to Magazine St. While the rooms are quiet, the hotel has two fun bars and a cute cafe to get coffee/breakfast. This would be my pick for a return trip. Easy check in and out, beautiful lobby, historic charm. Great experience.
Stayed 3 nights in Apr 2025

4/10

We checked out a day early because the property was very old, musty, and there are drug addicts in front of the hotel who harass the guests. The staff who work the front of the hotel such as doorman and person who watches the door does absolutely nothing. They didn’t even open the door for us when we checked in. They’re just on their phone.
Stayed 4 nights in May 2025

2/10

The most disgusting dirty hotel I’ve ever stayed in. The room smell like moled.
Stayed 2 nights in Apr 2025

10/10

Always a lovely stay!
Stayed 2 nights in Nov 2024

8/10

Beautiful vintage hotel directly on the trolley route. They only give you one room key though. It is an actual key and not a key card. The rooms are smaller than one might like for the cost of the stay. We had a two room Thalia suite.
Stayed 3 nights in Feb 2025

10/10

I liked the clean rooms and the old style. The staff in the bar dining seem to care if they waited on me or not. Service wasn’t bad but definitely not 5 star.
Stayed 2 nights in Mar 2025

8/10

Charming hotel.
Stayed 5 nights in Dec 2024

10/10

Such a charming hotel! Old world style and elegance abounds! Silverwhistle Cafe was great for breakfast, and Jack Rose was exceptional - my server, Drea was attentive and offered amazing recommendations. I really can’t wait for my next trip. Thanks to all the staff for being so outgoing & friendly!
Stayed 3 nights in Feb 2025

8/10

Good
Stayed 1 night in Mar 2025

8/10

Lovely older hotel.
Stayed 1 night in Jan 2025

10/10

Beautiful! So much fun. Loved the rooftop bar.
Stayed 2 nights in Dec 2024

10/10

The staff at front desk were so warm and welcoming. Would def recommend this place and plan on coming back.
Stayed 2 nights in Nov 2024

10/10

Love the old romantic vibe not cookiecutter
Stayed 2 nights in Jan 2025

10/10

Staff is very friendly and hotel is super clean
Stayed 1 night in Sep 2024

10/10

The hotel is a historic landmark and is old style elegance. Very nice rooms and the staff is fantastic! The dining at Jack Rise is wonderful.
Stayed 2 nights in Oct 2024

10/10

Beautiful, quirky, artful. Hot Tin rooftop bar had amazing views of the city. Jack Rose has excellent food and super cute decor. Loved coming back to the hotel at night to spectacular jazz in the bar. Would definitely stay here again
Stayed 3 nights in Dec 2024