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Sheraton New Orleans Hotel

Property class: 4

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Photo gallery for Sheraton New Orleans Hotel

A spacious lobby with a central seating area, large windows, and a decorative metal sculpture. - Sheraton New Orleans Hotel (New Orleans)
A spacious living room with a large sofa, armchairs, and a coffee table. There is a dining area with a table and chairs in the background. - Sheraton New Orleans Hotel (New Orleans)
A historic building with a classic facade, a modern glass extension, and a street intersection with traffic lights. - Sheraton New Orleans Hotel (New Orleans)
A modern kitchen with a marble island, large windows, and a city view. - Sheraton New Orleans Hotel (New Orleans)
A spacious hotel lobby with a high ceiling, large windows, and a patterned carpet. - Sheraton New Orleans Hotel (New Orleans)
A short walk from Canal Street and Caesars New Orleans Casino, Sheraton New Orleans Hotel provides shopping on site, a coffee shop/cafe, and dry cleaning/laundry services. The on-site restaurant, Roux Bistro, offers breakfast and lunch. Free WiFi in public areas, with speed of 50+ Mbps, is available to all guests, along with a bar and a 24-hour gym.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Traditional Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city.

Traditional Room, 1 King Bed

9.0 out of 10
Wonderful
(151 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

A hotel room with two beds, a desk with a chair, a TV, and a view of a tall building.

Traditional Room, 2 Double Beds

8.4 out of 10
Very good
(120 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city.

Deluxe Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(63 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View

A hotel room with two beds, a desk, a chair, and a TV.

Deluxe Room, 2 Double Beds, City View

9.0 out of 10
Wonderful
(29 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

A hotel room with a large bed, two bedside lamps, a desk with a chair, a television, and framed artwork on the wall.

Club Room, 1 King Bed

8.2 out of 10
Very good
(15 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

A hotel room with two beds, a desk with a chair, a TV, and a view of a tall building.

Club Room, 2 Double Beds

8.4 out of 10
Very good
(14 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

A hotel room with a large flat-screen TV mounted on a dark wooden cabinet, a round coffee table, a patterned armchair, and a desk with a lamp.

Executive Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

A hotel room with a large flat-screen TV, a sofa, a coffee table with flowers, a desk, and a chair.

Executive Suite, 1 King Bed with Sofa bed

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 1 Bedroom

A high-rise hotel room with a large city view, a blue sofa, patterned armchairs, and a round table with a lamp.

Club Suite, 1 Bedroom

  • City view
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

A hotel room with two beds, a desk, a chair, and a TV.

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Hearing Accessible)

A hotel room with two beds, a desk, a chair, and a TV.

Traditional Room, 2 Double Beds (Hearing Accessible)

7.6 out of 10
Good
(4 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

A cityscape with a variety of buildings, including a prominent white skyscraper and several other high-rise structures.

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

A hotel room with two beds, a desk, a chair, and a TV.

Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Hearing Accessible)

A hotel room with a large bed, a desk with a chair, a small table with a lamp, and a view of the city through a large window.

Traditional Room, 1 King Bed (Hearing Accessible)

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

A hotel room with a large bed, a desk with a chair, a small table with a lamp, and a view of the city through a large window.

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

A hotel room with two beds, a desk, a chair, and a TV.

Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

A hotel room with a large bed, a desk with a chair, a small table with a lamp, and a view of the city through a large window.

Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

A hotel room with two beds, a desk, a chair, and a TV.

Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

A cityscape with a variety of buildings, including a prominent white skyscraper and several other high-rise structures.

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in New Orleans, Sheraton New Orleans Hotel is in the city center. Port of New Orleans and Julia Street Cruise Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Jackson Square and Mississippi River. Looking to enjoy an event or a game? See what's going on at Caesars Superdome or Smoothie King Center. Visit our New Orleans travel guide
Map
500 Canal St, New Orleans, LA, 70130

What's nearby

  • A red trolley on tracks, palm trees, and buildings with signs like "Mr. Goldman" and "New York".
    Canal Street
    1 min walk - 0.0 miles
  • A historic building with ornate balconies and hanging plants.
    Royal Street
    2 min walk - 0.1 miles
  • Neon signs for Bourbon Street Blues Company and Little Tropical Isle Hand Grenade.
    Bourbon Street
    3 min walk - 0.2 miles
  • A casino building with palm trees, flags, and a bus in the background.
    Caesars New Orleans Casino
    5 min walk - 0.3 miles
  • The Caesars Superdome with a large, rounded roof and the 'Super Bowl LIX' sign.
    Caesars Superdome
    14 min walk - 0.8 miles

Getting around

  • Canal at Camp Stop
    1 min walk
  • New Orleans Union Passenger Terminal
    10 min drive
  • Louis Armstrong New Orleans Intl. Airport (MSY)
    28 min drive

Restaurants

  • Cafe Beignet, Canal St
    1 min walk
  • Willie's Chicken Shack
    2 min walk
  • Popeyes Louisiana Kitchen
    2 min walk
  • Creole House Restaurant & Oyster Bar
    1 min walk
  • Cafe Fleur De Lis
    2 min walk

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  • Restaurant
  • Air conditioning
8.6 out of 10, Excellent, 2,003 reviews
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night); wired internet (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Valet parking on site (USD 62.15 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 28 for adults and USD 12 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Pelican Bar
  • Roux Bistro
  • Starbucks Coffee

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 105,996 square feet of conference space
  • 60 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 49 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs only

1 total (up to 88 lbs per pet)

Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 28.75 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 28 for adults and USD 12 for children
  • Fee for in-room wireless internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 16.95 per day (rates may vary)
  • Valet parking fee: USD 62.15 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Sheraton New Orleans Hotel have a pool?

Yes, this property has an outdoor pool.

Is Sheraton New Orleans Hotel pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 88 lbs per pet. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is available for USD 62.15 per night.

What time is check-in at Sheraton New Orleans Hotel?

Check-in start time: 4 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Sheraton New Orleans Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Sheraton New Orleans Hotel located?

Located in New Orleans Central Business District, this hotel is steps from The Sazerac House and Canal Street. Bourbon Street and Caesars New Orleans Casino are also within 5 minutes. Canal at Camp Stop and Canal at Chartres Stop are within a 2-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sheraton New Orleans Hotel Reviews

8.8

Excellent

9.0

Cleanliness

8.8

Amenities

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 1113 out of 1710 reviews
Rating 8 - Good. 328 out of 1710 reviews
Rating 6 - Okay. 140 out of 1710 reviews
Rating 4 - Poor. 79 out of 1710 reviews
Rating 2 - Terrible. 50 out of 1710 reviews

Reviews

Verified review

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and the rooms were very clean.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Latesha

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great staff
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and great location. Felt very safe!
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and could not have been better.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Kimberly A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how clean it was and how helpful the staff was
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Torynischia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean, employees very helpful
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Tarneitha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at the Sheraton everytime I visit New Orlean, and I'm never disappointed. I love the staff, and I love the location.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from the location to the staff.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding from the time we arrived until the time we had to leave. Absolutely enjoyable stay. Excellent room, the city views were unbelievable, interesting, educational. Definitely would recommend the Sheraton, Canal Street. Just a perfect stay.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Roseann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our time there. The facilities were great. Asked for the discount coupons when you get there.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is Great easy asset to everything and everything is walkable. Great and Professional front desk staff.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot in the middle of all the action
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to stay in New Orleans, Walking distance to French Quarter and Riverwalk. Several Amenities onsite. Helpful Staff.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an awesome stay! The experience was wonderful from start to finish. The hotel was beautiful, the staff was friendly and welcoming, and everything was clean and comfortable. I truly enjoyed my stay and would definitely recommend it to others. I can’t wait to visit again
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Julius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful and location is awesome
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff,
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Dudley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino close clean room
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Amazing view. Great food. Excellent stay for work conference.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the proximity of all stores, restaurants, casino , the mall, Bourbon Street and Jackso Square, every thing was within walking distance I have been to New Orleans several times and every time I visit I stay at the Sheraton. We are coming back to New Orleans in December for New Years and guess where we'll staying? You guessed it, our favorite hotel, the Sheraton. Thank you, Curtis Johnson
Stayed 4 nights in Sep 2026
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great staff.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Brice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel clean rooms and walking distance to bourban
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. Room was great and location was amazing
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

CARLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff was excellent
Stayed 3 nights in May 2026
Verified review

8/10 Good

LaShundra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view and room. Bathroom is small. Still I enjoyed!
Stayed 1 night in Aug 2026
Verified review

8/10 Good

ROCIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, clean, comfy beds
Stayed 4 nights in Apr 2026