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Sheraton Metairie - New Orleans Hotel

3.5 star property
Hotel in Metairie with a 24-hour fitness center and a 24-hour business center

Choose dates to view prices

The Sheraton Metairie - New Orleans Hotel, near Caesars Superdome, offers a rooftop terrace, coffee shop, Cajun/Creole dishes at Zuby's Restaurant, an outdoor pool, and consistently helpful staff, as noted by previous visitors.

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Bar
  • Breakfast available
  • Laundry
  • Pool
  • 24/7 front desk

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
Blackout drapes/curtains
Hair dryer
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
Blackout drapes/curtains
Hair dryer
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds

Premium bedding, pillowtop beds, in-room safe, desk

Club Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
Blackout drapes/curtains
Hair dryer
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Club Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
Blackout drapes/curtains
Hair dryer
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
Blackout drapes/curtains
Hair dryer
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Non Smoking (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
Blackout drapes/curtains
Hair dryer
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
4 Galleria Blvd, Metairie, LA, 70001

What's nearby

  • Metairie Business District - 1 min walk - 0.0 miles
  • Crescent City Surgical Centre - 5 min walk - 0.3 miles
  • Omega Hospital - 11 min walk - 0.6 miles
  • Lakeside Shopping Center - 15 min walk - 0.8 miles
  • Pondicherry Wildlife Reserve - 3 min drive - 1.6 miles

Getting around

  • Cemeteries Transit Terminal - 5 min drive
  • New Orleans Union Passenger Terminal - 9 min drive
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 13 min drive

Restaurants

  • ‪Circle K - ‬7 min walk
  • ‪Chicken Salad Chick - ‬3 min drive
  • ‪Little Tokyo Restaurant - ‬9 min walk
  • ‪Acme Oyster House - ‬2 min drive
  • ‪IHOP - ‬16 min walk

About this property

Sheraton Metairie - New Orleans Hotel

Hotel near Caesars Superdome
Take advantage of a terrace, a coffee shop/cafe, and dry cleaning/laundry services at Sheraton Metairie - New Orleans Hotel. The on-site Cajun/Creole cuisine family restaurant, Zuby's Restaurant, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
Additional perks include:
  • An outdoor pool
  • Cooked-to-order breakfast (surcharge), express check-out, and a 24-hour front desk
  • Meeting rooms, a computer station, and a TV in the lobby
  • A banquet hall, ATM/banking services, and a ballroom
  • Guest reviews speak highly of the helpful staff
Room features
All 181 rooms offer comforts such as premium bedding and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, pillowtop mattresses, and rollaway/extra beds (surcharge)
  • Bathrooms with designer toiletries and showers
  • 27-inch LCD TVs with premium channels
  • Recycling, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: USD 10 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Zuby's Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • 6 meeting rooms
  • Computer station
  • Conference center (5,851 square feet of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 27-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 20 per person
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Metairie Hotel New Orleans
Metairie Sheraton
Sheraton Hotel Metairie
Sheraton Hotel Metairie New Orleans
Sheraton Metairie
Sheraton Metairie Hotel
Sheraton Metairie Hotel New Orleans
Sheraton Metairie New Orleans
Sheraton Metairie New Orleans Hotel
Sheraton New Orleans Metairie
Sheraton Metairie New Orleans Hotel Metairie
Sheraton Metairie New Orleans
Sheraton Metairie - New Orleans Hotel Hotel
Sheraton Metairie - New Orleans Hotel Metairie
Sheraton Metairie - New Orleans Hotel Hotel Metairie

Frequently asked questions

Does Sheraton Metairie - New Orleans Hotel have a pool?

Yes, this property has an outdoor pool.

Is Sheraton Metairie - New Orleans Hotel pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Sheraton Metairie - New Orleans Hotel?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM.

What time is check-out at Sheraton Metairie - New Orleans Hotel?

Check-out is at noon.

Where is Sheraton Metairie - New Orleans Hotel located?

Located in Old Metairie, this hotel is steps from Metairie Business District, and within 3 mi (5 km) of Lakeside Shopping Center and Clearview Mall. Longue Vue House and Gardens and Lake Pontchartrain are also within 3 mi (5 km).

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Reviews

Sheraton Metairie - New Orleans Hotel Reviews

7.6

Good

7.8

Cleanliness

8.4

Location

8.2

Staff & service

7.0

Eco-friendliness

7.6

Property conditions & facilities
Rating 10 - Excellent. 386 out of 1003 reviews
Rating 8 - Good. 295 out of 1003 reviews
Rating 6 - Okay. 120 out of 1003 reviews
Rating 4 - Poor. 107 out of 1003 reviews
Rating 2 - Terrible. 95 out of 1003 reviews

Reviews

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and the staff were very friendly
Stayed 2 nights in Mar 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to shopping
Stayed 1 night in Mar 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay
Stayed 1 night in Oct 2023

10/10 Excellent

Tema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hospitality

Only stayed one night, but the staff was friendly and breakfast was great
Stayed 1 night in Feb 2024

10/10 Excellent

Roosevelt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoyed the hotel stay. The Staff customer service was excellent. The hotels had areas inside and the parking lot that were undergoing remodel, when the remodeling is completing, it will have a higher impact score for excellent for hotel.
Stayed 1 night in Feb 2025

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk service, ample guest park, dining in-house. Overall, clean and well kept property.
Stayed 3 nights in Oct 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property . Restaurant food was actually really good !
Stayed 2 nights in Aug 2022

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice, clean, felt safe, and had a free parking garage with plenty of spots. The staff were friendly, polite, and professional. We could not ask for a more pleasant stay.
Stayed 4 nights in Nov 2023

10/10 Excellent

Chassity

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how there was access to rideshare all hours of the day and night and I like how they maids came every morning to clean. The shower was nice and the beds were comfortable and relaxing. The only negative was there wasn't enough lightings in the room and bathroom. The lights are too dim.
Stayed 4 nights in Feb 2025

10/10 Excellent

jose gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 6 nights in Oct 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was good inspite of construction and noisy at times. Enjoyed refrigerator would like to have had a microwave.
Stayed 3 nights in Oct 2024

10/10 Excellent

Charlsie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about it!
Stayed 1 night in Jul 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well furnished with upscale furniture and flooring. The whole property was clean, and the staff were courteous. It was a welcoming experience.

4/10 Poor

Brittney

Liked: Amenities
Stayed here for one night. The room wasn’t clean upon checking in. Once we got into the room there was blood on the bed sheets and it took a while to get the bed changed.
Stayed 1 night in Oct 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service
The property is a bit dated and some of the common areas could be cleaner but overall given the age of the property a good effort. I would stay here again. Can’t remember exactly how much I paid but seems like the price point is correct.
Stayed 1 night in Jul 2022

2/10 Terrible

Suleman

Disliked: Cleanliness, staff & service
They even charged for breakfast, we never paid anywhere in world for breakfast ..
Stayed 1 night in Oct 2023

6/10 Okay

Santina

Liked: Staff & service, amenities
Rooms need updating, location was very convenient to the interstate. Also rooms could have been more clean, there were shoes left under the bed, tub was dirty, toilet paper had hardly any left on a used roll.
Stayed 1 night in Feb 2023

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very professional
Stayed 2 nights in Aug 2022

4/10 Poor

Lauren

Disliked: Cleanliness, amenities, property conditions & facilities
Carpet in room was stained and disgusting, "leather" on headboard was in terrible condition, splashes of mystery white substance on the walls, rusted mirror on the bathroom wall. Will never stay again.
Stayed 1 night in May 2023

6/10 Okay

William Paul

Liked: Staff & service
Floor felt damp in the room.
Stayed 1 night in Jul 2022

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, property conditions & facilities
Room smells bad and the bathroom was dirty
Stayed 1 night in Jun 2024

4/10 Poor

Jason

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Came in for 1 night. Half the hotel was completely refurbished. Floor we were on was not, and everything was old and broken except bed. No working phone, no refrigerator (they were all piled up outside in parking garage and could not get one in room), no microwave. Could get a much nicer room for the price other places.
Stayed 1 night in Apr 2023

2/10 Terrible

Brandon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Fire alarm

Fire alarm went of at 1 am and left but when I first got there the room smelt Like sewage so they switched us
Stayed 1 night in Nov 2023

2/10 Terrible

Jean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unsafe! Ventilation poor. 2 fire alarms in less than one hour. Stairwells blocked, rat poison exposed in stairwells, dirty! Exterior doors propped open, doors to floors blocked open, BEFORE and after fire alarms. Rooms stuck! Smelt like someone died and huge spots dark on floor about 20”x 20”! It set off my asthma! Had to move! Never will stay here again and will let everyone know if the horrible place to stay
Stayed 4 nights in Sep 2022

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities

Don't stay until the plumbing is fixed!

We had a plumbing issue in our room. One of my guest called the front desk before 8am but maintenance wasn't in. When the same guest went to the front desk to complain because we were unable to use the toilet at the time, a housekeeper who would never turn her name tag around, came to the room talking loud and saying how she wasn't going to be disrespected! And then we were given a plunger to fix the problem ourself! The front desk clerk seem to be fairly new and was trying to be helpful, as to what she knew. However, the housekeeper's attitude to come to our room and began talking loudly shouldn't even be allowed to continue to work! We took pictures of the toilet and how we left our room so that we would not be seen as liars! Corporate office will be contacted!
Stayed 1 night in Mar 2023

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