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Overview of Embassy Suites by Hilton New Orleans

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Exterior
Pool
1 bedroom, in-room safe, desk, blackout drapes
Room Amenity
Room Amenity

Embassy Suites by Hilton New Orleans

3.5 out of 5

4.1/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Air Conditioning
  • Gym
  • Business Services
  • Parking Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationJulia Street Cruise Terminal2 min walk
    Popular LocationThe Outlet Collection at Riverwalk4 min walk
    Popular LocationNational World War II Museum6 min walk
    AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)23 min drive

Choose dates to view prices

Book online or call:

1-800-675-4318
  • Suite

    Room amenities

    • 355 sq ft
    • City view
    • Sleeps 6
    • 1 King Bed and 1 Double Bed
    More detailsSuite
  • King Suite

    4.3/5 guest room rating

    Room amenities

    • 344 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsKing Suite
  • Suite, Non Smoking

    Room amenities

    • 350 sq ft
    • City view
    • Sleeps 6
    • 2 King Beds
    More detailsSuite, Non Smoking
  • Executive Suite, 2 Double Beds, Non Smoking

    4.3/5 guest room rating

    Room amenities

    • 515 sq ft
    • City view
    • Sleeps 6
    • 2 Double Beds
    More detailsExecutive Suite, 2 Double Beds, Non Smoking
  • Presidential Suite, 1 King Bed, Non Smoking

    Room amenities

    • 850 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsPresidential Suite, 1 King Bed, Non Smoking
  • Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

    3.8/5 guest room rating

    Room amenities

    • 350 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)
  • One Double Bed Guestroom

    3.9/5 guest room rating

    Room amenities

    • 172 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsOne Double Bed Guestroom
  • Premium Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

    Room amenities

    • 350 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsPremium Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)
  • Premium Suite, 1 King Bed, Balcony

    3.8/5 guest room rating

    Room amenities

    • 350 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsPremium Suite, 1 King Bed, Balcony
  • Two Queens Suite

    4.5/5 guest room rating

    Room amenities

    • 400 sq ft
    • City view
    • Sleeps 6
    • 2 Queen Beds and 1 Double Sofa Bed
    More detailsTwo Queens Suite
  • Room, 1 King Bed, Non Smoking

    Room amenities

    • 172 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsRoom, 1 King Bed, Non Smoking
  • Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

    4.5/5 guest room rating

    Room amenities

    • 350 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

About this area

New Orleans

Located in New Orleans's Central Business District neighborhood, Embassy Suites by Hilton New Orleans is in the city center and near a train station. The area's natural beauty can be seen at Jackson Square and Louis Armstrong Park, while National World War II Museum and Saenger Theatre are cultural highlights. Audubon Aquarium of the Americas and Audubon Zoo are not to be missed. Sailing offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Popular Location

What's nearby

  • Julia Street Cruise Terminal - 2 min walk
  • The Outlet Collection at Riverwalk - 4 min walk
  • National World War II Museum - 6 min walk
  • Harrah's New Orleans Casino - 8 min walk
  • Henry Clay Statue - 9 min walk

Getting around

  • New Orleans Union Passenger Terminal - 16 min walk
  • AirportLouis Armstrong New Orleans Intl. Airport (MSY) - 23 min drive
View in a map

About this property

Embassy Suites by Hilton New Orleans

3.5-star New Orleans hotel in Central Business District, walk to Julia Street Cruise Terminal
A fitness center, a snack bar/deli, and a 24-hour business center are available at this smoke-free hotel. On-the-go breakfast is free. Additionally, WiFi in public areas, valet parking, and conference space are onsite. All 280 rooms provide conveniences like sofa beds and refrigerators, plus free wired Internet and LCD TVs with cable channels. Guests will also find WiFi, microwaves, and room service.
Embassy Suites by Hilton New Orleans offers 280 air-conditioned accommodations with safes and coffee/tea makers. Accommodations are furnished with double sofa beds. 40-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.99 per 24-hour period), Free wired Internet
  • Available in some public areas: WiFi (USD 14.99)

Parking and transportation

  • Valet parking on site (USD 44 per night; includes in/out privileges)
  • Onsite parking is wheelchair accessible
  • Height restrictions apply for onsite parking
  • Limo/town car service

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM–10:30 AM
  • Free reception
  • Room service available

Things to do

  • Fitness center

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Sofa bed

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms
  • Conference space (8000 square feet)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Double sofa bed
  • Free cribs/infant beds
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 20.00 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.99 (rates may vary)
  • Valet parking fee: USD 44 per night (in/out privileges)
  • Rollaway bed fee: USD 20.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Embassy Suites Hilton New Orleans Convention Center Hotel
Embassy Suites New Orleans
Embassy Suites New Orleans Hotel New Orleans
New Orleans Embassy Suites
Embassy Suites Hilton New Orleans Convention Center
Embassy Suites Hotel Lofts Club Tower
Embassy Suites New Orleans Lofts Club Tower
Embassy Suites Lofts Club Tower
Embassy Suites by Hilton New Orleans Hotel
Embassy Suites by Hilton New Orleans New Orleans
Embassy Suites by Hilton New Orleans Hotel New Orleans

Frequently asked questions

Is Embassy Suites by Hilton New Orleans pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Embassy Suites by Hilton New Orleans?
Valet parking is available for USD 44 per night.
What time is check-in at Embassy Suites by Hilton New Orleans?
Check-in is from 3:00 PM - anytime.
What time is check-out at Embassy Suites by Hilton New Orleans?
Check-out is at 11 AM.
Where is Embassy Suites by Hilton New Orleans located?
Located in Central Business District, this hotel is steps from Louisiana Children's Museum and Julia Street Cruise Terminal. National World War II Museum and Harrah's New Orleans Casino are also within 10 minutes. New Orleans Union Passenger Terminal is 16 minutes by foot.
4.1
Very Good
Rating 5 - Excellent. 465 out of 987 reviews
5 - Excellent 47%
Rating 4 - Good. 285 out of 987 reviews
4 - Good 29%
Rating 3 - Okay. 126 out of 987 reviews
3 - Okay 13%
Rating 2 - Poor. 70 out of 987 reviews
2 - Poor 7%
Rating 1 - Terrible. 41 out of 987 reviews
1 - Terrible 4%

4.2/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

4/5 Good

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Overall, we had a wonderful stay at the Embassy Suites in New Orleans. We are a family of 6 - the children are 4, 8, 11 and 13. Positives: The staff is very friendly and accommodating. The room was very spacious for our family of 6. The room was clean upon our arrival. You must arrange for cleaning service during your stay if needed, but the staff were quick to get us any immediate needs (towels, toilet paper, etc.) There are 3 elevators so you do not have to worry about crowds. There are several places to eat within a 5 minute walk. It’s about a 20 minute walk to the French Quarter (which we did several times) and a 10 minute walk to the street car. Negatives: The free breakfast was a nutrigrain bar, fruit cup and juice every day. We have stayed at other hotels recently which have still provided a hot breakfast, so this was disappointing. The only on-site parking is valet, which is $39/day. The elevators were dirty. The hotel restaurant/bar are currently closed.
Stayed 4 nights in Dec 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very convenient to all areas of town. Walking distance to the Quarter, Convention Center, Streetcar, Restaurants.
Stayed 5 nights in Nov 2020

2/5 Poor

Traveled with family
Sad face IconDisliked: Staff & service, amenities, property conditions & facilities
The description says on-site paid parking is available. When you get there, all that is available is valet parking for $35/night. You have the option to park on the street or pay to park in a garage several blocks away. The availability of on-site self parking was a big part of why we chose to stay here. The night staff was not at all helpful, and basically displayed an attitude of “that’s your problem.” The morning shift was better, but I would have expected a lot better from Embassy Suites. This was very disappointing.
Stayed 3 nights in Nov 2020

3/5 Okay

Traveled with family
There was nothing spectacular about the room or the service. It was just OK. In fact, our first room recked of cigarette smoke. Our second room was missing some of the coffee supplies. The "To Go" breakfast was more of a simple snack. I'm guessing it may of been due to COVID.
Stayed 1 night in Oct 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Room was nice and clean. Limited amenities due to Covid-No breakfast or housekeeping
Stayed 3 nights in Oct 2020