Ratings based on 352 Verified Reviews

2.3 out of 5
43% of guests recommend
2.5 Room cleanliness
2.7 Service & staff
2.4 Room comfort
2.1 Hotel condition
AARP Travel Center Verified Reviews
4 out of 5
by A verified traveler

Posted Mar 3, 2020 on Travelocity
Front desk was very friendly and welcoming. They were very helpful.
Comment from Hotel Management
Mar 4, 2020 by CAM, Hotel Management
Dear Guest: We appreciate your feed back. Thank you so much for choosing to stay with us and I hope you do decide to stay with us in the near future. From: Cameron from Front Desk
1 out of 5
by A verified traveler

Terrible Stay

Posted Feb 29, 2020 on Hotels
I was very unhappy with my stay & I won't ever go back. No one took the time to check my room to see if it was ready & my t.v wasn't working nor was the phone. I was out of tissue. I had to look at 2 other rooms and I asked if I could get an discount since I wasn't staying in my original room. I was informed no, the next room wasn't better I was told that I could return to my original room day 2 but then we found bed bugs in the original room. I had to fight to get my full refund & find another hotel for my stay.
Comment from Hotel Management
Mar 6, 2020 by Tina, Hotel Management
Beverly, We are extremely sorry this happened and there was a little miscommunication with your refund. Also the room you requested the TV not working properly, we have went over with all staff, how to handle situations like this better. We did call and have the room checked by a professional, as we always do. Our main goal is to make sure our guest have a comfortable stay, and once again sorry you did not have a pleasant experience. Front Desk Tina
4 out of 5
by A verified traveler

Posted Feb 19, 2020 on Hotels
Comment from Hotel Management
Feb 20, 2020 by Tina, Hotel Management
Thank you so much for your feedback. We hope to see you again soon! Front desk, Tina
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 25, 2019 on Expedia
2 out of 5
by A verified traveler from Boston

Posted Aug 19, 2019 on Expedia
I know it's a cheap hotel, but it was the filthiest that have i have ever seen. There was blood on the wall, floor was gross, cigarette burns on everything, and syringes in the ceiling.
Comment from Hotel Management
Aug 20, 2019 by FRONT DESK, Hotel Management
GOOD EVENING I SINCERELY APOLOGIZE FOR THE INCONVENIENCE CAUSED TO YOU DURING YOUR STAY THANK YOU FOR THE FEEDBACK WE WILL ADDRESS THIS ISSUES IMMEDIATELY.
4 out of 5
by A verified traveler

Posted Aug 11, 2019 on Hotels
Comment from Hotel Management
Aug 12, 2019 by FRONT DESK, Hotel Management
GOOD AFTERNOON, THANK YOU FOR YOUR BUSINESS AND FEEDBACK WE APPRECIATE IT AND HOPE YOU ENJOYED YOUR STAY.
2 out of 5
by A verified traveler

First time

Posted Aug 6, 2019 on Hotels
Breakfast not so good I did the reservation with head of time they never mention the pool it wasn’t working.rooms too small for double bed
Comment from Hotel Management
Aug 6, 2019 by FRONT DESK, Hotel Management
GOOD MORNING, THANK YOU FOR YOUR BUSINESS AND FEEDBACK WE WILL ADDRESS THE ISSUES IMMEDIATELY. WE APOLOGIZE YOUR STAY WITH US WASN'T A PLEASANT ONE AND HOPE YOU WILL COME BACK WHEN THE POOL IS READY AND GIVE US ANOTHER CHANCE. HAVE A PLEASANT DAY.
2 out of 5
by A verified traveler

Posted Aug 4, 2019 on Expedia
Shower curtain was hanging by one screw and dangling so I couldn’t close the curtain. Refrigerator had moldy food and old milk in it that had to of been there for weeks. Pool had recently cracked and leaked throughout the first floor and smelled from the carpets being drenched. There was still clothes and items under the bed from people prior to our visit. Top sheet on the bed had a hole from smoking and stains on it. It was disgusting the only thing besides Kelly who worked the front desk and was friendly and tried to accommodate as much as possible was the halfway decent pub inside the hotel. Food was mediocre but at least it was cleaner then the rest of the hotel.
Comment from Hotel Management
Aug 6, 2019 by FRONT DESK, Hotel Management
GOOD MORNING THANK YOU FOR YOUR BUSINESS WE APOLOGIZE YOUR STAY WASN'T A PLEASANT ONE, WE WILL ADDRESS THE ISSUES IMMEDIATELY. THANK YOU FOR YOUR FEEDBACK.
4 out of 5
by A verified traveler from Fairfax Station, Va

Wedding at the Whaler Inn

Posted Jul 31, 2019 on Hotels
Staff very helpful. The Inn is under renovation, so swimming pool unavailable. Wedding and reception at the Inn, all staff again very helpful and working to make things comfortable.
Comment from Hotel Management
Aug 2, 2019 by Finessa, Hotel Management
Good Morning, Thank you for your feedback as we are always looking to improve our facility and our guest experience, hope you'll consider staying with us again.
2 out of 5
by A verified traveler

Posted Jul 30, 2019 on Hotels
Comment from Hotel Management
Jul 31, 2019 by Front desk , Hotel Management
Good Morning, Thank you for your feed back could you please provide us with more details, so that we may address them in order to improve out guest experience, thank you for your business and have a great day.
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