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Hotel de l'Ecluse

3.0 star property
Guests feel at home in this central hotel, unwind at the bar, and get help from staff to explore nearby attractions with tour and ticket assistance.

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Photo gallery for Hotel de l'Ecluse

Exterior - Hotel de l'Ecluse (Neuchatel)
Shower, free toiletries, hair dryer, towels - Hotel de l'Ecluse (Neuchatel)
Daily buffet breakfast for a fee - Hotel de l'Ecluse (Neuchatel)
Premium bedding, minibar, individually decorated, desk - Hotel de l'Ecluse (Neuchatel)
Reception - Hotel de l'Ecluse (Neuchatel)
Hotel de l'Ecluse, in the city center, offers a peaceful retreat with a charming terrace and coffee shop. Travelers appreciate the in-room WiFi, convenient dry cleaning, and welcoming bar. Visitors consistently praise the helpful multilingual staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Breakfast available
  • Bar
  • Laundry
  • Room service

Room options

View all photos for Classic Double Room Single Use, 1 Queen Bed

Premium bedding, minibar, individually decorated, desk

Classic Double Room Single Use, 1 Queen Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free WiFi

View all photos for Double Room

Double Room | Premium bedding, minibar, individually decorated, desk

Double Room

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located in Neuchatel, Hotel de l'Ecluse is in the city center and near a boardwalk/promenade. Château d’Auvernier and Domaine de Chambleau are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Chasseral Nature Park and Doubs Nature Park. Place Pury and Botantical Garden are also worth visiting. Spend some time exploring the area's activities, including golfing. Visit our Neuchatel travel guide
Map
Rue De l'Ecluse 24, Neuchatel, NE, 2000

What's nearby

  • Chateau de Neuchâtel
    Chateau de Neuchâtel
    3 min walk - 0.2 miles
  • Neuchatel Botanical Garden
    Neuchatel Botanical Garden
    13 min walk - 0.7 miles
  • Galerie Quint-Essences
    3 min walk - 0.2 miles
  • Prison Tower
    3 min walk - 0.2 miles
  • Place Pury
    6 min walk - 0.4 miles

Getting around

  • Neuchatel (QNC-Neuchatel Train Station)
    12 min walk
  • Geneva International Airport (GVA)
    85 min drive

Restaurants

  • La Turquoise Snack Bar
    4 min walk
  • Beer O'Clock
    6 min walk
  • Wodey-Suchard
    4 min walk
  • Brasserie du Cardinal
    3 min walk
  • Famiglia Leccese
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking; discounts available
  • Street parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 18 per person
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle storage

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 steps to reach entrance
  • Elevator (43 inch wide door)
  • Well-lit path to entrance

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Double-glazed windows
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 40.0 per night
Cribs (infant beds) are available for CHF 40.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 18 per person
  • Pet fee: CHF 25 per pet, per day
  • Service animals are exempt from fees
  • Kitchen/kitchenette fee: CHF 5 per day
  • Crib (infant bed) fee: CHF 40.0 per day
  • Rollaway bed fee: CHF 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Frequently asked questions

Is Hotel de l'Ecluse pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 25 per pet, per day. Service animals are exempt from fees.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel de l'Ecluse?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel de l'Ecluse?

Check-out is at 11:00 AM.

Where is Hotel de l'Ecluse located?

Located in the heart of Neuchatel, this hotel is within a 5-minute walk of Prison Tower and Galerie Quint-Essences. Chateau de Neuchâtel and Place Pury are also within 10 minutes. Neuchatel (QNC-Neuchatel Train Station) is 12 minutes by foot and Neuchâtel Station is 12 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel de l'Ecluse Reviews

8.6

Excellent

9.4

Cleanliness

7.6

Location

8.6

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 53 out of 123 reviews
Rating 8 - Good. 54 out of 123 reviews
Rating 6 - Okay. 11 out of 123 reviews
Rating 4 - Poor. 3 out of 123 reviews
Rating 2 - Terrible. 2 out of 123 reviews

Reviews

Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities
The hotel and room were spotless. Had everything you needed in a great location. Staff were lovely and very accommodating. Would recommend and stay here again.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Corbie

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at Hotel de l’Ecluse. The property was clean, the staff was friendly and helpful, and the bed was very comfortable. The location was excellent for exploring Neuchâtel, especially the lakefront, the Collegiate Church, and the castle area, all within easy walking distance. A couple of maintenance issues could use attention — the toilet seat in our room was loose and the shower drain cover kept coming off during use. The room was also quite warm at night. We were able to open the window to cool it down while sleeping, but there was noticeable traffic noise from outside. Overall, we still had a pleasant stay and appreciated the convenience of the location.
Stayed 2 nights in May 2026
Verified

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities
Room was clean. Friendly staff
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

The hotel was very clean and the staff was very kind. The location is not far from both the train station and the downtown (almost middle of the slope between the station and the downtown). The breakfast was not gorgeous but sufficiently good for me. Only the problem was no AC. The room was quite hot during my stay.
Stayed 2 nights in Aug 2023
Verified

8/10 Good

Tsuiyueh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good!
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

E. Michael

Disliked: Staff & service
The meeting that I was schedule to attend in Neuchatel was cancelled a full six months before it was to take place due to the Covid-19 pandemic. When I attempted to communicate with the hotel both through Orbitz and directly to see if I could get a refund, partial, refund, or postpone my reservation until next year, my queries were met with silence. Clearly not a guest-customer oriented establishment. The kept the deposit and didn't say a word. Very poor customer relations.
Stayed 6 nights in Jul 2022
Verified

6/10 Okay

Dominik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel moyen

Hôtel très moyen
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
風の通りよい部屋でした
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Paul

Liked: Amenities
Cosy hôtel, bien situé au centre, près parking bon prix, bon rapport Q/P
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr sauber und praktisch eingerichtet.
Stayed 2 nights in Jun 2023
Verified

8/10 Good

Tanja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes, gerämiges Zimmer. Sehr ruhig.
Stayed 3 nights in Aug 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Neuchâtel bei Regen

Das äusserst zentral gelegene Hotel ist eine kleine Perle in dieser Stadt mit durchaus romantischem Flair. Unser Zimmer war extrem ruhig zum Innenhof gelegen, praktisch eingerichtet und funktional. Die Bedienung war aufmerksam und sehr freundlich. Wir kommen gerne wieder!
Stayed 2 nights in Jul 2021
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service

Gutes Hotel für Kurzaufenthalt

Insgesamt gute Übernachtungsmöglichkeit für eine Nacht, Hotel bzw. Zimmer etwas in die Jahre gekommen. Grösstenteils sauber. Altstadt gut erreichbar in wenigen Fussminuten. Leider kein Parkplatz und keine Vergünstigung (mind. CHF 25.00 pro 24h in umliegenden Parkhäusern!)
Stayed 1 night in Jul 2021
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
I have booked this hotel because it said that I would have a mini kitchen. Upon check-in, I did not find any, so I asked the receptionist and she said "oh but we are fully booked and I cannot change." It was a disappointment. The room was very small as well.
Stayed 1 night in Jun 2021
Verified

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

N. Weisskopf

Super Zentrale Lage.
Stayed 3 nights in May 2021
Verified

10/10 Excellent

robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un bon choix pour dormir à Neuchâtel

L'hôtel n'est pas facile à trouver et je n'ai pas trouvé où me garer ailleurs qu'au parking du centre commercial à proximité. Mais il est bien situé, refait à neuf et d'un tarif raisonnable.
Stayed 1 night in Apr 2021
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent emplacement

Personnel accueillant et serviable. Chambre propre et confortable. Possibilité de manger sur place (très bon). Au centre ville.
Stayed 2 nights in Apr 2021
Verified

10/10 Excellent

STEPHANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour affaire

Je recommande
Stayed 2 nights in Dec 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Der Aufenthalt im Hotel war sehr angenehm.
Stayed 2 nights in Nov 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wunderbar
Stayed 1 night in Aug 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel tres agreable et propre, bien situé . Les chambres sont calmes et spacieuses.
Stayed 3 nights in Aug 2020
Verified

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top!

Top!
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Maryse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le seul bémol wifi trop lent
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel an guter Lage gerne wieder
Stayed 1 night in Jun 2020
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice & clean room with a kitchen. Friendly staff

Really nice Hotel with a nice room with a small kitchen. The view from the room was nice and the person in the reception was friendly and helpful.
Stayed 3 nights in Jun 2020