Villas en Neston

“I thoroughly enjoyed my stay here overall, but the experience was bookended by two entirely different worlds. Check-in on the afternoon of 18 August was an absolute breeze—the receptionist who assisted me was a proper professional, welcoming and efficient, setting a cracking first impression. Unfortunately, check-out on the morning of 19 August (around 10:00 a.m.) was an absolute shambles that completely derailed an otherwise brilliant stay, courtesy of the two older reception staff....

“The room was big with a well stocked tea tray. It was very clean and comfortable. The breakfast was good with a buffet style hot selection at the weekend and made to order hot choices weekday. The staff were welcoming and friendly.”

“Fantastic stay at the hotel, one of the best I’ve been to by far. Great location just outside Chester and a very relaxing feel to it. Executive room was amazing for us.”

“Excelente hotel. Es un castillo completamente remodelado. Muy buen servicio. Recomiendo disfrutar del parque y de la cena.”

“Q”

“Thr Hotel was ok, but I"ve had a big prpblem with EXPEDIA. DON'T BOOK WUITH THEM !!! I had to leave the Hotel after the first night because I have a sight disability and it was difficult for me to reach the room. The Hotel was ok with it and told me they didn´t opose to the return of the money I had paid for the resting 4 nights. But Expedia don't want to return it to me. So, they keep 726 pounds that don't belong to them. I think I'll have to sue Expedia. ”

“Nos dieron cuartos viejos con colchones del siglo pasado, olían a caño y se les metía el frío y el ruido, hay una sección que se ve nueva y nos dieron la peor por coincidencia? Porque creen que los mexicanos traemos plumas o porque como vienes con hotels.com ya no puedes hacer nada”

“La habitación estaba sucia, el baño también, no servía el teléfono, no limpiaban la habitación. Pedí todos los días que repararan el teléfono y en mis 3 días de estancia, no repararon nada, por lo tanto, si necesitabas limpieza o shampoo o algo, tenías que ir directamente al escritorio a pedirlo, aunque no harían caso ya que solo lo escribían y no hacían nada. De los peores hoteles de esta cadena que regularmente son muy buenos hoteles.”

“Another few days spent at the hotel following bereavement. Rooms clean and spacious. Staff very helpful and friendly. Bar food good really cheerful bar staff. Breakfast good quality. Good value all round.”