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Puataukanave International Hotel

Property class: 2.5

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Photo gallery for Puataukanave International Hotel

A balcony with two wooden chairs facing a calm sea with several sailboats. - Puataukanave International Hotel (Neiafu)
A living room with a sofa, chairs, a dining table, and a TV. - Puataukanave International Hotel (Neiafu)
A hotel room with a large bed, a sofa, a TV, and a balcony with curtains. - Puataukanave International Hotel (Neiafu)
A view of a cruise ship docked at a port with a building in the background. - Puataukanave International Hotel (Neiafu)
A coastal hotel with multiple white buildings, a marina, and a clear view of the sea. - Puataukanave International Hotel (Neiafu)
Located close to St. Joseph's Cathedral and Vava'u Harbor, Puataukanave International Hotel provides a marina, a terrace, and a garden. Stay connected with in-room WiFi (surcharge), and guests can find other amenities such as laundry facilities.

Reviews

5.4 out of 10

Popular amenities

  • Parking included
  • Breakfast available
  • Business services
  • Laundry
  • Room service
  • Housekeeping

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room

A hotel room with two beds, a small table with a kettle and cups, a chair, and a view of a body of water through a large window.

Deluxe Room

  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 2 Twin Beds

View all photos for Basic Room, 1 Bedroom, Ocean View, Oceanfront

A hotel room with a large bed, a small table with a cup and saucer, a view of a body of water through a balcony, and a sliding glass door.

Basic Room, 1 Bedroom, Ocean View, Oceanfront

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Room

A living room with a sofa, a beige armchair, a wooden cabinet, and two potted plants.

Royal Room

  • Harbor view
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Business Suite

A hotel room with a bed, a desk, a chair, a wardrobe, and a small rug.

Business Suite

  • Harbor view
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

About the neighborhood

Located in Neiafu, Puataukanave International Hotel is by the ocean. Don't miss out on a visit to Ene'io Botanical Garden. Visit our Neiafu travel guide
Map
Fatafehi Rd, Neiafu

What's nearby

  • A turquoise sea, a sandy beach, and a forested hill.
    Vava'u Harbor
    5 min walk - 0.3 miles
  • St. Joseph's Cathedral
    3 min walk - 0.2 miles
  • Mt. Talau National Park
    5 min drive - 1.6 miles

Getting around

  • Vava'u (VAV)
    11 min drive

Restaurants

  • Coffee & Tees
    1 min walk
  • The Basque Tavern
    10 min walk
  • Bellavista
    4 min walk
  • Fitu'ikuola
    3 min walk
  • Tropicana Cafe
    13 min drive

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 5 per hour)

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:30 AM to 6:30 PM
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:30 AM for a fee: USD 10 for adults and USD 5 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • Terrace

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Late check-in fee: USD 75.00 for check-in between 11:00 AM and 4:00 PM
Minimum check-in age: 16

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 11:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:30 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 10 for adults and USD 5 for children
  • Fee for in-room wireless internet: USD 5.00 per hour (rates may vary)
  • Airport shuttle fee: USD 10.00 per person (one-way)
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-in fee: USD 75.00 for check-in between 11:00 AM and 4:00 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Frequently asked questions

Is Puataukanave International Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Puataukanave International Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11 PM. Early check-in is available for a fee of USD 50.00 (subject to availability). Late check-in is available from 11:00 AM– 4:00 PM for a fee of USD 75.00.

What time is check-out at Puataukanave International Hotel?

Check-out is at 10 AM.

Does Puataukanave International Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 10.00 per person applies.

Where is Puataukanave International Hotel located?

Situated by the ocean, this hotel is within a 5-minute walk of St. Joseph's Cathedral and Vava'u Harbor. Mt. Talau National Park and Ene'io Botanical Garden are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Puataukanave International Hotel Reviews

5.4

5.4

Cleanliness

9.6

Location

6.8

Staff & service

4.8

Property conditions & facilities
Rating 10 - Excellent. 6 out of 41 reviews
Rating 8 - Good. 7 out of 41 reviews
Rating 6 - Okay. 9 out of 41 reviews
Rating 4 - Poor. 6 out of 41 reviews
Rating 2 - Terrible. 13 out of 41 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit dated but super friendly staff and right in the heart of town.
Stayed 2 nights in May 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Apart from the very outdated place, the lack of a TV, no water bottle, and the horrible, disgusting stench from the bathroom, we did enjoy some aspects of our stay. The view was breathtaking, especially when the lights were out, and the bed and pillows were very comfortable. We didn’t get to enjoy breakfast as the kitchen looked closed in the early hours.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice site. Dated furnishings and bathroom.
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have lost the love. Would not wash my dog in the shower. Rude as staff. Very sad, great spot.
Stayed 6 nights in Aug 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not book here again. Towels were stained, no activities and hard to find staff for assistance.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly kind and welcoming, check in was quick and easy, comfortable bed. Great location, close to shops and restaurants. Would definitely stay here again.
Stayed 4 nights in Sep 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best view
Stayed 2 nights in Dec 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Very poor for an International Hotel. Should downgrade to a Backpacker
Stayed 7 nights in Dec 2023
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Booking type and actual bed type difference. Air conditioning broke can’t use.
Stayed 3 nights in Sep 2023
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
Not clean and facility quality not good broken toilet seat, kitchen bench no stove in the kitchen, fridge not working , no dishes in the kitchen and set up is not good at all.
Stayed 7 nights in Nov 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a one star Motel at best. I showered in jandals it was so dirty They ran a nightclub on the hotel property, Mon-Sat nights We paid for breakfast, they closed down the “restaurant“ for the week. The receptionist told me to empty my own bin at the dumpster, after we hadn’t had room service for four nights- didn’t see any maids until a week after we were there. The owner, who sat around on his phone gave some sob story about it being the airline and govt’s fault. However it looked like all his money went into two flash boats, two flash cars and a random waterslide into the mariner (it’s not near a beach) Everyone in town who asked where we were staying, rolled their eyes or said ‘oh no’ when we told them…
Stayed 6 nights in Jul 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is stata world behind, the room had no fridge, no wi-fi air conditioning doesn’t works, have to change rooms after second night but it was still the same problem, we pay for four adults and we only have one toilet roll a day. Service was very poor. I will not go back there again or recommend anyone to this poor service place like this.
Stayed 3 nights in Dec 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I don’t recommend unless desperate

They did not have rooms available despite the booking and did not have the advertised number of beds in the rooms. They found rooms eventually, but floors were dusty with furniture falling apart. Only cold water the first night, tepid the second, and water that only dripped the third. The A/C shut off after 30 minutes no matter what setting was used, which they seemed to know and did nothing about. Credit card machine was not working, and they said they would try again on Monday. Instead, they banged on the door at 9 PM and made us go to an ATM across the street to pull the full amount in the dark. Cockroaches on the floor, pool was completely green and slimy, no effort to maintain. They did not offer meals and did not provide accurate advice on where and when we could get food for the family on Sunday, when almost everything in town was closed (I could have prepared if I’d known nothing was available until 11:00).
Stayed 3 nights in Sep 2023
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lovely and helpful staff. Terrible property! Booked room not available on arrival. Given another room. Shower head broken, shower cold, toilet leaked constantly, air conditioning leaked in room.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

とても素敵なホテルです。

海の目の前に部屋があり夕日がとても綺麗でした。ホテルの食事も美味しいですが中心地にホテルが有るのでレストランも近くにいくつかあります。部屋も綺麗で広いです。ホテルのオーナー夫妻はとても親切でした。ホエールスイムもとても楽しかったです。おすすめのホテルです。
Stayed 3 nights in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We made our reservation to this hotel by looking the advertisment. -Restaurant looked nice, in fact it was closed -Swimming pool and pool bar looked nice, they were also closed -With help of local citizen we managed to find a person who showed us our room. The whole hotel had no other quests, spooky. We did not stay there, but chose another place to stay.
Stayed 2 nights in Nov 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is nothing like the photos! No reception! No restaurant! Rooms dirty, bedding unchanged, excessive mould in the shower, cockroaches everywhere!! Avoid at all costs.
Stayed 1 night in Oct 2019
Verified review

2/10 Terrible

I booked this property (and pre-paid) on Expedia. I got to the hotel around noon and was told that check-in time was 2pm. No problem I said and sat in the "lobby" area and checked some emails. After an hour and a half the girl at the front desk came and said I had a phone call from her boss. She put me on the phone with him and he proceeded to tell me that they didn't actually have any rooms and that they would have to put me up somewhere else. They put me in a bed and breakfast with a shared living area with 3 other people. No apologies were made.
Stayed 1 night in Sep 2019
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Wouldn’t stay here again.

A large light room with balcony and uninterrupted sea views, right on the waterfront in town. Air conditioner didn’t work, pedestal fan sounded like a train until I fixed it, got electric shock off fan and fridge, lights above beds didn’t work, shower door didn’t close so the floor was flooded each time. Mattresses were worn. One dining chair and two tables were the only furniture. No chairs to sit out on balcony. It was hard to sleep at night due to being uncomfortably hot. This hotel has seen much better days. We stayed there for two nights because it was the only one available. The staff tried hard, room cleaning was good.
Stayed 2 nights in Sep 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My reservation made months ago was cancelled by the owner so he could take on a big Chinese group. He moved me to one place one night, but wouldn't let me stay there and made me stay at his place the second night so I had to waste time my second day moving from hotel to hotel. When I got to the Puatakanave, there was dirty soap with pubic hair in the shower, as well as roaches and beetles in the room. it had not been cleaned, as there were used towels and blood on the sheets.
Stayed 2 nights in Sep 2019
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff here is absolutely wonderful. Everyone was very friendly and remembered my name. The people were the only upside - I would not stay here again. 1. You have to pay a cash deposit of $100. This is frustrating because you get back $100 on your last day in Vava'u and have no time to spend it. 2. My first room was very barren and had a broken toilet (couldn't flush) and ceiling that leaked rain. I was given another room which was better. The second room was a little cleaner and had more furniture and a fridge. I wondered why my first room didn't have these basic amenities. 3. There was no chef during half my stay. I was told the chef isn't working but there's a kitchen I can use. I bought spaghetti and asked the receptionist where I could cook it but she said there was no stove. 4. Men who did not speak english banged on my door one day very loudly. I didn't let them in so they kept banging (not knocking, banging loudly on the door). As a solo traveler, I was really uncomfortable. They wanted to come in my room but I couldn't tell why so I didn't let them in. Later one of the English-speaking workers explained they wanted to take one of my room fans to bring to another room. That was perfectly fine but I wish it was done in a less scary manner, or while I was out for the day. 5. My room was so unclean I wore shoes inside for my 6 nights here.
Stayed 6 nights in Aug 2019
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort

Suggestions for you

The view is amazing but the resort could step up on cleanliness. 1) do not use the spray soap on floor. It caused the floor to be very sticky. The dirt on floor even after 1 mop is beyond. I bring my own bedroom slippers and it looks like it just walked on mud puddle. Suggest just mop the floor with clean water. In this way, the room could be cleaner. 2) room cleaning is just taking out rubbish and giving u fresh towels. The beds are not made and my single bed doesnt even has a blanket. It is just the bedsheet and pretend to be blanket. Lucky we got the fan room and not aircon room 3) fan room. Pls buy a bigger fan. The fan is small and so mild that it is useless on hot day. Good we are next to ocean and with breeze, it is bearable 4) restaurant staff are extremely friendly that made up the condition of room. Sincerely hoping this feedback is taken so more people will be coming back...
Stayed 1 night in Aug 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Just don’t stay here spend your money on better people and a nicer place
Stayed 3 nights in Aug 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
エアコンのリモコンが部屋になく、二度ほど対応してもらうようスタッフに依頼しましたが、対応してもらえませんでした。
Stayed 1 night in Jul 2019
Verified review

6/10 Okay

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Good for the price

The room was spacious and comfortable but not all the lights worked and it wasn't very clean. Also they often failed to complete tasks they promised to do for us.
Stayed 8 nights in Jul 2019