Unfortunately, this hotel did not meet our expectations. Our 2-bedroom Presidential Suite with an Ocean View was spacious and comfortable for our family of five, but it was clearly not fully ready for guests. There was dried paint on faucets, toilets, floors and countertops, a toilet paper holder coming out of the wall with plaster still drying, a broken toilet seat, and a leaking refrigerator. All were reported to management, but no one came to inspect or repair them.
Communication and follow-through were extremely disappointing. We requested towels FIVE times in one day and never received them until housekeeping cleaned the room the next morning. We were assigned a concierge and encouraged to use WhatsApp, but requests repeatedly went unanswered. Managers took our complaints and promised to follow up, but never did.
Breakfast was disappointing and repetitive. The best food was actually the Jerk Hut, which was only open from about 12:30–3 PM.
The beach was by far the best part of our stay—beautiful, warm, clear water and truly relaxing.
The suite had great potential and the beach was wonderful, but for the money spent, I believe there are better options in Negril with better food, service, communication, and attention to detail.