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Hotel Alex

Property class: 4

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Photo gallery for Hotel Alex

A large indoor swimming pool with a wooden ceiling and blue lighting, surrounded by seating areas and windows. - Hotel Alex (Naters)
A modern bathroom with a rectangular bathtub, a built-in sink, and a shelf with candles. - Hotel Alex (Naters)
An indoor swimming pool with clear water, wooden ceiling, and modern lighting. - Hotel Alex (Naters)
A sauna with wooden benches and a glass partition with geometric patterns. - Hotel Alex (Naters)
A garden with various flowers and plants, a pathway, and outdoor seating. - Hotel Alex (Naters)
At Hotel Alex, you can look forward to a terrace, shopping on site, and a garden. Tee up with amenities like a driving range at this hotel. Take some time to relax at the onsite spa. In addition to a playground and dry cleaning/laundry services, guests can connect to free WiFi in public areas.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Pet friendly
  • Parking included
  • Breakfast available
  • Business services
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Single Room

A hotel room with a wooden bed, a desk, a chair, and a TV.

Single Room

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room

A compact bathroom with a white sink, two mirrors, a toilet, and a towel rack.

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite | Premium bedding, down comforters, in-room safe, desk

Suite

  • 38 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

A hotel room with a bed, a desk, a chair, a sofa, and a small table.

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Queen Bed

View all photos for Deluxe Suite

A hotel room with a large bed, a sofa, a desk, and a chair.

Deluxe Suite

  • 43 sq m
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Located in Naters, Hotel Alex is in the city center and on a river. Stockalper Palace and Pro Nature Center are local landmarks, and the area's natural beauty can be seen at Binntal Nature Park and Pfyn-Finges Nature Park. Enjoy the area's slopes with cross-country skiing, snowboarding, and skiing lessons, and don't miss out on the snowshoeing. Visit our Naters travel guide
Map
Furkastrasse 88, Naters, VS, 3904

What's nearby

  • A historic building with towers and domes, surrounded by a well-maintained lawn and a stone wall.
    Stockalper Palace
    6 min drive - 1.5 miles
  • A mountain landscape with a winding path, a small building, and distant peaks under a cloudy sky.
    Belalp
    15 min drive - 5.0 miles
  • World Nature Forum
    10 min walk - 0.5 miles
  • Blatten - Belalp Gondola
    18 min drive - 6.0 miles
  • Saas-Fee Ski Resort
    60 min drive - 28.0 miles

Getting around

  • Brig Station
    15 min walk
  • Bettmeralp Gondola Lift Station
    21 min drive
  • Geneva International Airport (GVA)
    136 min drive

Restaurants

  • Romantica
    3 min drive
  • McDonald's
  • Malteserkreuz
  • Kaffeeklatsch
    3 min drive
  • Runder Brig
    19 min walk

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  • Free WiFi
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9.2 out of 10, Wonderful, 252 reviews
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Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Ski shuttle nearby
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 18 per person

Things to do

  • Full-service spa
  • Golf driving range
  • Piano
  • Playground
  • Shopping
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1994
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with premium digital channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20.00 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CHF 18.00 per person
  • Pet fee: CHF 20.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Frequently asked questions

Is Hotel Alex pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 20.00 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Alex?

Check-in start time: 2 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Alex?

Check-out is at 11 AM.

Where is Hotel Alex located?

Located in the heart of Naters, this spa hotel is 1.1 mi (1.8 km) from Stockalper Palace and within 3 mi (5 km) of Rosswald and Belalp. Massa Trail is 3.1 mi (5 km) away. Brig Station is 15 minutes by foot and Brig (ZDL-Brig Train Station) is 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Alex Reviews

8.2

Very Good

8.8

Cleanliness

6.6

Location

8.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 29 out of 90 reviews
Rating 8 - Good. 47 out of 90 reviews
Rating 6 - Okay. 9 out of 90 reviews
Rating 4 - Poor. 4 out of 90 reviews
Rating 2 - Terrible. 1 out of 90 reviews

Reviews

Verified review

6/10 Okay

Deb

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I found this property average from a location, general amenities and hotel staff perspective. The reception staff were not helpful nor courteous. I inquired about the “spa” and use of it was dismissed as too complicated. I booked this property specifically because of the pool and other spa amenities. In my seven nights, I wasn’t able to use it once. Makes me wonder if it’s even operational. On the other hand, the restaurant staff were very pleasant and I enjoyed the buffet breakfast. The location is not in Brig and a 25 minute walk into town. The walk is along a pathway, which can be quite pleasant. Thank you
Stayed 7 nights in Jun 2025
Verified review

10/10 Excellent

Alilou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sensationell inklusive Wellness SPA

1A.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Receptionist customer service
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Mrs C

Liked: Staff & service
No teaspoons in room or regular tea and milk.
Stayed 1 night in Jun 2025
Verified review

4/10 Poor

Jürgen

Liked: Staff & service
18.15 pm and no one at reception. Have to call someone to come over from SPA. 4* and no restaurant service in the evening. Could not figure out if invoice was already pre-paid or not, morning reception only available from 9.00 am and remote control in room not working.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Personnel très accueillant : restaurant et SPA Propre confortable Utiliser le bus 1
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Freundliches Personal
Stayed 8 nights in Sep 2025
Verified review

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Muchas gracias por recibirnos
Stayed 1 night in Apr 2025
Verified review

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
- leider kriegt man auf Reklamationen keinerlei Feedback - Rezeption kaum besetzt - Hotel mit Car- Gästen - Frühstücksbuffet lässt für ein 4*Hotel zu wünschen übrig - wenig Gastfreundschaft spürbar - Zimmer waren okay, aber nur halbe Vorhänge, die nur die Hälfte der Fenster bedeckten
Verified review

10/10 Excellent

Alilou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schönes und sauberes Hotel.

Sehr gut.
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Boris Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tolles Hotel

War für 1 Nacht im Alex. Geniales SPA tolles Frühstück Buffet.... Bushaltestelle direkt vor dem Haus
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es ist ein praktisches Hotel ohne viel Flair und Schnörkel
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

jonas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Fehlende Informationen schon beim Check In. Keine Angaben über Frühstück, Restaurant oder Baar. Baar und Restaurant waren immer geschlossen. Mann musste auswärts gehen um zu Abendessen. Informationen zum Frühstück mussten wir selber abholen.
Stayed 2 nights in Jan 2024
Verified review

8/10 Good

Miguel

Bien
Verified review

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Leur restaurant
Verified review

8/10 Good

Marlon

Liked: Cleanliness, property conditions & facilities, room comfort

Entspannung in Naters mit Aussicht

Ideal für eine Nacht und Aufenthalt im Aletschspa inklusive. Im Hotel musste eine Angestellte mit dem Koch alles alleine machen und im Restaurant gab es nur ein Menu zur Auswahl. Das Essen war gut und der Service trotz des Umstandes zufriedenstellend.
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Michèle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War toll
Stayed 1 night in Aug 2022
Verified review

6/10 Okay

Michel

Liked: Cleanliness, amenities
Disliked: Staff & service
War im Mai 2022 dort, das Personal ist wohl noch im Winterschlaf.
Stayed 1 night in May 2022
Verified review

8/10 Good

Guillaume

Liked: Cleanliness, staff & service, room comfort
Literie très confortable, hôtel un peu vieux mais sinon
Stayed 2 nights in Feb 2022
Verified review

8/10 Good

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal. Hotel ein bisschen in die Jahre gekommen aber sauber und funktionell.
Stayed 2 nights in Nov 2021
Verified review

8/10 Good

Andy

Alles okay

Alles war just okay
Stayed 2 nights in Aug 2021
Verified review

6/10 Okay

Björn

Begeisterung geht anders.
Stayed 1 night in Jul 2021
Verified review

8/10 Good

Andreas

Liked: Cleanliness, staff & service

friendly staff, clean room, aged place...

in die jahre gekommenes Hotel. Sauber, freundliches Personal. Aber mehr als 1-2 nächte würde ich nicht bleiben
Stayed 1 night in May 2021
Verified review

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Hotel, liegt etwas ausserhalb, gute Küche und reichhaltiges Frühstück. Spa ist auch super!! Ich übernachte gerne in diesem Haus.
Stayed 3 nights in May 2021
Verified review

6/10 Okay

Urs

Disliked: Property conditions & facilities, room comfort

Alex Hotel - quite OK for a short stopover

Our first impression of this hotel was not so good... a hotel built in the 1990s with a somewhat strange layout and in need of modernization. It’s definitely not a 4-* hotel. However, first impressions can be wrong. The spa in a separate building was quite amazing and the best after a day of skiing or hiking. Dinner on the top floor was very good and staff was very attentive. Not our first choice for a holiday but for a stopover this hotel was quite OK.
Stayed 1 night in Apr 2021