See all properties

Hotel Aquaterra

3.0 star property
Hotel in Natales with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Aquaterra

Free daily buffet breakfast
Lobby sitting area
Standard Double Room, 1 Double Bed | Iron/ironing board, free cribs/infant beds, free rollaway beds
Interior
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Double Room, 1 Double Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Heating
Free rollaway/extra beds
Free cribs/infant beds
Hair dryer
Private bathroom
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, 3 Twin Beds

Standard Triple Room, 3 Twin Beds | Iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Triple Room, 3 Twin Beds

Highlights

Heating
Free rollaway/extra beds
Free cribs/infant beds
Hair dryer
Private bathroom
Daily housekeeping
  • 15 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | Iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Twin Room, 2 Twin Beds

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Heating
Free rollaway/extra beds
Free cribs/infant beds
Hair dryer
Private bathroom
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Interior detail

Pristine Patagonia Hotel

  • Breakfast included
  • Free WiFi
  • Soundproof rooms
9.4 out of 10, Exceptional, 55 reviews
Pristine Patagonia Hotel

About the neighborhood

Map
Manuel Bulnes 299, Natales, 6160000, 6160000

What's nearby

  • History Museum - 1 min walk - 0.0 miles
  • Puerto Natales Casino - 3 min walk - 0.2 miles
  • Costanera - 5 min walk - 0.3 miles
  • Plaza de Armas - 5 min walk - 0.3 miles
  • Cueva del Milodon - 11 min walk - 0.6 miles

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 9 min drive

Restaurants

  • ‪Pizzeria Mesita Grande - ‬5 min walk
  • ‪Asador Patagónico - ‬5 min walk
  • ‪La Disquería Natales - ‬1 min walk
  • ‪Pizzeria Napoli - ‬5 min walk
  • ‪El Bote - ‬1 min walk

About this property

Hotel Aquaterra

Property highlights
You can look forward to a free breakfast buffet, a coffee shop/cafe, and dry cleaning/laundry services at Hotel Aquaterra. Free in-room WiFi is available to all guests, along with a bar and a restaurant.
You'll also enjoy perks such as:
  • A 24-hour front desk, concierge services, and smoke-free premises
  • Tour/ticket assistance, a computer station, and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Hotel Aquaterra offer amenities such as free WiFi.
More conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Bathrooms with showers and free toiletries
  • Heating and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

More

  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Aquaterra Natales
Aquaterra Natales
Hotel Aquaterra Hotel
Hotel Aquaterra Natales
Hotel Aquaterra Hotel Natales

Frequently asked questions

Is Hotel Aquaterra pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Aquaterra?

There is free parking nearby.

What time is check-in at Hotel Aquaterra?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Aquaterra?

Check-out is at 11 AM.

Where is Hotel Aquaterra located?

Situated in Natales, this hotel is within a 5-minute walk of History Museum, Puerto Natales Casino, and Última Esperanza Fjord. Plaza de Armas and Costanera are also within 10 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hotel Aquaterra Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 46 out of 66 reviews
Rating 8 - Good. 15 out of 66 reviews
Rating 6 - Okay. 3 out of 66 reviews
Rating 4 - Poor. 0 out of 66 reviews
Rating 2 - Terrible. 2 out of 66 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel, nothing fancy but comfortable. Walk to everything. Close to restaurants.
Stayed 1 night in Feb 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel, beautiful clean rooms and good breakfast in the morning. very walkable to pretty much everything around town
Stayed 1 night in Mar 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Acquaterra is a gem

Lovely one-night stay at Aquaterra. Everyone working there was friendly and helpful, the room was cute and cozy, and the included breakfast was quite nice.
Stayed 1 night in Nov 2024

8/10 Good

Shujie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and helpful. Location was great.
Stayed 1 night in Jan 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff. The breakfast was great!

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the hotel being beautiful, the staff was very helpful
Stayed 3 nights in Dec 2023

8/10 Good

Manon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very friendly and accommodating staff

My mother and I only stayed one night but we enjoyed it. Every staff member was so friendly and eager to make our stay comfortable. We had to check out before breakfast hours since we had a bus to take and they prepared an early breakfast for us. The room was quite small but it was just fine for a night.
Stayed 1 night in Jan 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay Basilio is so nice and helped me with my stay. Nice staff all around. Great hotel!
Stayed 2 nights in Feb 2024

10/10 Excellent

HEATHER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and clean place to stay in the center of town, with lovely staff. Perfect place to stay before and after a trek- they held my luggage for me while I was in the park.
Stayed 2 nights in Nov 2022

10/10 Excellent

Pieter E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Patagonia family trip

Very friendly and helpful staff. Excellent location. Great breakfast
Stayed 3 nights in Dec 2023

10/10 Excellent

Apsara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very nice place with clean rooms. Breakfast was good. Friendly staff as well.
Stayed 1 night in Mar 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I chose to stay at Aquaterra twice because we liked the reviews and the costs. We are glad we did. The location is great, the staff is wonderful, and the breakfast was a solid start to the day. The check in process was easy and the bed was super comfy. The restroom was nice for two people and there was a nice sitting area outside the rooms. The staff was very resourceful and very helpful with all our needs. We would recommend staying at the Aquaterra if you are ever in Puerto Natales. Great stay, great memories.
Stayed 1 night in Feb 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed there for 1 night. Very nice staff. The hotel deco was fantastic1 Their warm breakfast is very good too.
Stayed 1 night in Dec 2023

10/10 Excellent

Sultaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can’t wait to return

Amazing hotel. We stayed in 5 during our time in Patagonia and this was our favourite. Super clean, nice linens, the best customer serivice, centrally located and even the restaurant in the hotel was spectacular. Would stay here again
Stayed 2 nights in Jan 2023

10/10 Excellent

Ana Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite and kind staff, the property delivers what is on the website
Stayed 3 nights in Nov 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great hotel in great location. Very friendly and helpful staff. Rooms were clean and comfortable. Bathrooms were a little small but clean. Free breakfast was excellent. They stored our luggage for free while we hiked the "O". Will definately stay here again when i return.
Stayed 1 night in Nov 2023

10/10 Excellent

Anjali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Loved it! Very cute and rustic. Great location. Great service and hospitality! Would stay here again.
Stayed 1 night in Mar 2023

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the walkability to restaurants and seeing the town. Wifi does not work in rooms futher into the hotel, but this was a minor frustration at most. Staff was incredible and good breakfast options.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well situated, new lodge

Very helpful and friendly front desk staff. Quick checkin. Room was small but comfortable. Bathroom very small but clean. Breakfast was simple but filling. Good wifi in room.
Stayed 1 night in Nov 2017

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great aervice during a planned city power outage. I felt taken care of and was helped quickly despite no computer or internet available to assist check-in process.
Stayed 1 night in Jan 2024

8/10 Good

Sibylla

Liked: Cleanliness, staff & service, property conditions & facilities
Like the convenient location to good restaurants eg Bote we appreciated to be able to have earlier breakfast bc of early tours if you have a car either you park on street or there is one parking spot in rear of hotel difficult to park but gets secured by gate Very nice room to relax bc rooms are rather small bathroom needs update and no more plastic shower curtain please think of our environment
Stayed 3 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flexible, professional, Accommodating
Stayed 1 night in Feb 2024

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were very nice and incredibly accommodating. We showed up before a backpacking trip with many questions on how to get to the Torres del Paine national park. They help out immensely. They held a room for us as we worked out the bus and ferry schedule and were able to stay there. My only disappointment was the wifi was pretty spotty but the people and accomodations were fantastic.
Stayed 1 night in Jan 2023

6/10 Okay

Erfan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pros. Nice and helpful staff, tasteful decoration and design. Near to bars and restaurants. Cons. Very squeaky and uncomfortably small rooms. Overall run down facility (bathrooms, beds, power) No elevator and all rooms are up stairs so you have to carry your luggage through a very narrow stairway. Overall this place could be good with HALF the price, but not at all a 120/night stablishment.

10/10 Excellent

Wagner Aparecido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom

Excelente hotel. Muito confortável. Café da manhã excelente, com disponibilidade de alteração de horários (parabéns por essa atitude). Quartos limpos diariamente. Excelente localização. Agradeço o carinho e respeito das recepcionistas de manhã/tarde (Ignácia e outra que esqueci o nome) + Fernando (noite). Como sugestão, um frigobar seria interessante nos quartos. Mas o hotel é muito bom.
Stayed 4 nights in Mar 2025