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Hostal Alcazar

3.5 star property

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Breakfast, lunch, dinner served; pizza - Hostal Alcazar (Natales)
Front of property - Hostal Alcazar (Natales)
Lobby - Hostal Alcazar (Natales)
Front of property - Hostal Alcazar (Natales)
Front of property - Hostal Alcazar (Natales)
At Hostal Alcazar , you can look forward to free continental breakfast, a free daily manager's reception, and a coffee shop/cafe. The on-site pizza family restaurant, Restaurant alcazar, offers breakfast, lunch, dinner, and kids' meals. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with dry cleaning/laundry services and a bar.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Business services
  • Bar
  • Laundry

About the neighborhood

Located in Natales, Hostal Alcazar is in the city center. The area's natural beauty can be seen at Última Esperanza Fjord and Cueva del Milodon, while History Museum and Costanera are cultural highlights. Visit our Puerto Natales travel guide
Map
Manuel Balmaceda 722, Natales, Magallanes, 6160000

What's nearby

  • Plaza de Armas
    15 min walk - 0.8 miles
  • History Museum
    16 min walk - 0.9 miles
  • Puerto Natales Casino
    20 min walk - 1.1 miles
  • Costanera
    2 min drive - 1.1 miles
  • Cueva del Milodon
    2 min drive - 1.1 miles

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo)
    22 min drive

Restaurants

  • Alveoli Bakery
    3 min walk
  • La Picada de Carlitos
    12 min walk
  • El Brisket
    14 min walk
  • Café Kawesqar
    13 min walk
  • Yume
    7 min walk

About this property

Hostal Alcazar

Hostal in a shopping district
Free continental breakfast, a free daily manager's reception, and a coffee shop/cafe are just a few of the amenities provided at Hostal Alcazar . The on-site pizza family restaurant, Restaurant alcazar, offers breakfast, lunch, dinner, and kids' meals. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
Additional perks include:
  • A roundtrip airport shuttle (surcharge), laundry services, and local meal delivery service
  • A computer station, luggage storage, and a front-desk safe
  • Multilingual staff, smoke-free premises, and coffee/tea in the lobby
Room features
All guestrooms are individually furnished, and have comforts such as premium bedding, in addition to perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and hair dryers
  • TVs with premium channels
  • Daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Restaurant alcazar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • 1 building
  • 2 floors
  • Built in 2004
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Limited room service
  • Meal delivery service

More

  • Free local calls
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - midnight
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 16.000 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Property is also known as

Alcázar Hotel Puerto Natales
Alcázar Puerto Natales
Hostal Alcazar Hostel Puerto Natales
Hostal Alcazar Hostel
Hostal Alcazar Puerto Natales
Hostal Alcazar Natales
Alcazar Natales
Hostal Alcazar Puerto Natales
Alcazar Hotel Puerto Natales
Chile
Aisen Region
Hostal Alcazar Hostal
Hostal Alcazar Natales
Alcazar Hotel Puerto Natales
Hostal Alcazar Puerto Natales
Hostal Alcazar Hostal Natales

Frequently asked questions

Is Hostal Alcazar pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Limited spots are available. There is free parking nearby.

What time is check-in at Hostal Alcazar ?

Check-in start time: 1:00 PM; Check-in end time: midnight.

What time is check-out at Hostal Alcazar ?

Check-out is at noon.

Does Hostal Alcazar provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 16.000 per vehicle applies.

Where is Hostal Alcazar located?

Located in the heart of Natales, this hostal is within 1 mi (2 km) of Última Esperanza Fjord, Plaza de Armas, and Centro Cultural Natalis. History Museum and Puerto Natales Casino are also within 1 mi (2 km).

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Reviews

Hostal Alcazar Reviews

7.6

Good

8.2

Cleanliness

6.4

Location

8.0

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 25 out of 107 reviews
Rating 8 - Good. 43 out of 107 reviews
Rating 6 - Okay. 29 out of 107 reviews
Rating 4 - Poor. 8 out of 107 reviews
Rating 2 - Terrible. 2 out of 107 reviews

Reviews

Verified

10/10 Excellent

Joan

Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly staff-good value for the budget traveler
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Brett

Liked: Staff & service, property conditions & facilities
A great place at a great location. It’s walkable to all places in PN and particularly close to the bus station. The restaurant serves amazing food and the baked goods are hard to say “no” to… All at a great price. I’ll go back as soon as I can…
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Yann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is ideally located for catching the early morning bus. The rooms are simple but perfectly adequate and clean. The staff is very welcoming, and the adjacent restaurant is a good option, especially thanks to its decent breakfast. Highly recommended.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

KEISUKE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2泊しましたが快適に過ごせました。
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

Hyunbae

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
창문 집에서 물이 세서 그 앞에 있는 선반이 물에 젖어서 제 물건이 물에 젖었어 이불이 너무 지저분해 담요 두개 겹쳐가지고 싸 놓은건데 난방은 그나마 어느 정도 해서 되어 있어 방에 포트들 서비스가 부족한데 가격대비 뭐라고 할 수가 없어 저렴하니까 전반적으로 삼성 급 이라고 나와있는데 효원은 그걸 매수 없는 호스텔이야 사장님은 집도 한데 경제적 여유가 없어서 시설투장 잘 못 하는 것 같애
Stayed 1 night in Dec 2025
Verified

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple, clean place close to the bus station

Nice, simple, clean place close to the bus station. Very basic breakfast included.
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great and the property was located 5 minutes from the bus termial. Bonus was the restaurant on the ground floor, which came in super handy when I checked in at 22:00. Thanks team :)
Stayed 1 night in Feb 2020
Verified

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Thin wall. Fortunately, I had ear plugs.
Stayed 3 nights in Jan 2020
Verified

8/10 Good

MARTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

eut mieux faire.

petit déjeuner moyen. wifi difficile. chambre au bout d'un labyrinthe.
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super pobyt

Super hostel ze wspaniałą i uczynną obsługą.
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, room comfort

Classic hostel stay, located over a pizza parlor

Hostal Alcazar was exactly what we needed to be, and then a little more. Pros: We had our own bathroom, breakfast was included, and we felt safe. Cons: It was located over a pizza parlor, so it was extra warm at night (this could also be a pro, depending on who you are), and it was located pretty far from downtown. Over all, this was a good experience, and I would recommend it to people looking for an affordable stay in Puerto Natales.
Stayed 2 nights in Jan 2020
Verified

6/10 Okay

Susanne

Liked: Cleanliness, property conditions & facilities, room comfort
Etwas unprofessionelles Familienunternehmen, grosse Zimmer, alles sehr sauber, das Personal freundlich , hilfsbereit... Im Haus ist es allerdings sehr laut und hellhoerig ( Fernseher, Musik im Restaurant laufen die ganze Nacht!!!!!!! Nicht zwingend zu empfehlen - fuer den Preis gibt es sicher etwas ruhigeres.
Stayed 5 nights in Apr 2019
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Good value and great location near the bus station. The staff was very nice and helpful and the rooms were clean.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
I had trouble with my credit card, the staff were fantastic whilst i sorted it out. The rooms are clean, spacious, and the property is in walking distance to the main shopping area. The restaurant is also fantastic! Highly recommend!
Stayed 1 night in Mar 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Comodo. Non troppo lontano dal centro e vicino alla stazione dei bus
Stayed 1 night in Mar 2019
Verified

6/10 Okay

Nícolas

Liked: Cleanliness

Bom, mas comida cara no local.

O local é perto da estação de ônibus, mas longe da parte movimentada da cidade, restaurantes e mercado. O preço da comida no local é 1/3 maior do que em outras localidades da cidade.
Stayed 1 night in Feb 2019
Verified

8/10 Good

Craig

Liked: Cleanliness, staff & service

A stop before and after Torres Del Paine

I picked the location as it was close to the bus station and it was my starting point for Torres Del Paine. They had English speaking staff and a restaurant with good food that was open late. Puerto Natales is small, so it was only a 10-20 minute walk to get to most places. A laundromat next door was very helpful when I returned to stay an extra night after finishing my trekking in the park. The hotel also stores an extra bag for me while i was gone for several days hiking. The rooms are basic, but fine. The showers could be updated, but they had hot water so I was happy.
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff is very friendly and helpful. Will do almost anything to make your trip everything you want. Truly excellent restaurant on site. Great wine and food. One of best restaurants in town. Puerto Natales was very windy some days and pretty cold also a few days. But I like that. Go for the experience.
Stayed 5 nights in Jan 2019
Verified

6/10 Okay

Simon

Liked: Cleanliness, staff & service, room comfort

Good for one night

This is more like a bed & breakfast than a hostel as there are no cooking facilities or common sitting area. The bedroom and bathroom were fine, although a little small. Breakfast was limited.
Stayed 2 nights in Jan 2019
Verified

6/10 Okay

Gary

Liked: Cleanliness
Disliked: Property conditions & facilities
The national park was stunning. 80km/h winds put us off trekking so we took a tour which was a great decision. Fantastic view points and good info. The hostel was ok however the atmosphere from the staff was not that friendly, the decor was tired (a little diy effort would make a hugh difference) and everything seemed to be rationed.
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hostal was really made by the people. They are extremely helpful and mindful about their guests. The hostal has a restaurant and laundromat next door. The only thing I'd say is that if you're looking to save money by buying your own food/alcohol/washing clothes in the bathroom that they do not allow any of that.
Stayed 4 nights in Dec 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Walking distance to bus terminal for intercity services.
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

SEONGHAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy silencio

Está cerca de terminal de buses y muy silencio.
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason for my review is to help others going to Puerto Natalas as a stop prior to getting into patagonia, chile. I stayed at this hotel a night prior to the W trail and when we finished the W trail. The location is perfect and staff were helpful. It is walking distance from the bus station (where bus fernandez and bus sur drop you off when traveling from punta arenas AND also where all shuttles leave and return from the park). The property has its own restaurant that makes it convenient. Short walk to the nearest grocery and camping/gear stores makes it an ideal location.
Stayed 1 night in Dec 2018
Verified

8/10 Good

Yl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the bus terminal. They also arranged tours for us, which was very helpful.
Stayed 2 nights in Dec 2018