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El Muelle Hotel Boutique

Property class: 3

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Photo gallery for El Muelle Hotel Boutique

A hotel named "Muerte" with a black exterior, wooden door, and two windows. - El Muelle Hotel Boutique (Natales)
A narrow pathway leading to a building with a sloped roof and a small tree in the foreground. - El Muelle Hotel Boutique (Natales)
A bedroom with a large window, a bed with a patterned blanket, and a painting on the wall. - El Muelle Hotel Boutique (Natales)
A blurred interior of a restaurant with tables and chairs. - El Muelle Hotel Boutique (Natales)
A bedroom with two beds, a large window with a view of a body of water and mountains, and a wooden floor. - El Muelle Hotel Boutique (Natales)
El Muelle Hotel Boutique provides a free breakfast buffet and more. Stay connected with free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Housekeeping
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Double Room

A bed with white bedding and teal patterned pillows, a framed picture of a lighthouse on the wall, and a textured blanket on the bed.

Double Room

  • Ocean view
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

A bedroom with two beds, a wooden coat rack, a white dresser, and a framed picture of mountains.

Twin Room

  • Ocean view
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Natales is home to El Muelle Hotel Boutique. The area's natural beauty can be seen at Última Esperanza Fjord and Cueva del Milodon, while Costanera and History Museum are cultural highlights. Visit our Puerto Natales travel guide
Map
Manuel Bulnes 37, Natales, Patagonia, 6160000

What's nearby

  • A calm lake with a small boat anchored near the shore, surrounded by mountains and a clear sky.
    Última Esperanza Fjord
    1 min walk - 0.0 miles
  • Costanera
    3 min walk - 0.2 miles
  • History Museum
    4 min walk - 0.3 miles
  • Puerto Natales Casino
    8 min walk - 0.4 miles
  • Plaza de Armas
    9 min walk - 0.5 miles

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo)
    9 min drive

Restaurants

  • Restaurant Última Esperanza
    6 min walk
  • Baguales Brewery & Restaurant
    9 min walk
  • Ludopia Board Game Cafe
    9 min walk
  • El Puesto Restobar
    8 min walk
  • Kau Lodge
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily

Family friendly

  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • Built in 2015
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

More

  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Alcohol is not served or permitted at this property

Frequently asked questions

Is El Muelle Hotel Boutique pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at El Muelle Hotel Boutique?

Check-in start time: 3 PM; Check-in end time: 5:30 AM.

What time is check-out at El Muelle Hotel Boutique?

Check-out is at noon.

Where is El Muelle Hotel Boutique located?

Situated in Natales, this beach hotel is steps from Última Esperanza Fjord and Costanera. History Museum and Puerto Natales Casino are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

El Muelle Hotel Boutique Reviews

9.2

Wonderful

9.6

Cleanliness

8.6

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 42 out of 68 reviews
Rating 8 - Good. 21 out of 68 reviews
Rating 6 - Okay. 5 out of 68 reviews
Rating 4 - Poor. 0 out of 68 reviews
Rating 2 - Terrible. 0 out of 68 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Absolutely perfect place to rest after doing the W trek in Torres Del Paine. This hotel was beautiful, with real floorboards, great lighting, everything was new, clean and bright, with a nautical theme and rustic touches. The shower was AMAZING, absolute luxury. The service was so pleasant and professional. And breakfast was some of the best we've had in the region. I highly recommend staying at this hotel.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr nettes Personal, Zimmer sauber und groß, Frühstück etwas spartanisch, insgesamt empfehlenswerte Unterkunft und Lage
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boa localização, instalações modernas, embora o banheiro seja pequeno. O hotel é charmoso e simples, mas o que faz a diferença é a simpatia dos funcionários. Para a região o custo benefício é muito bom.
Stayed 3 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Simple pleasant hotel.

Simple pleasant hotel. A warm atmosphere.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Que hotel

Excelente atención , muy desayuno , limpio, luminoso , camas comodas
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Conforto e sustentabilidade.

Ótima cama e localizado a poucas quadras do comércio e serviços turísticos e quase ao lado da Costanera.
Aproveitamento sustentável de peças utilitárias e decorativas nesta mesa onde é servido o desayuno.
Stayed 4 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff was great and accommodating. They spoke excellent English and knew the area well.
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean property that have beautiful ocean views and friendly staff.
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property and the people who run it are really nice.
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Average stay-almost no WiFi first day, breakfast is decent and probably the best aspect of this hotel. It is away from the city center but walking distance to everything. Last day, staff came in without knocking
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Habe nur eine Nacht übernachtet, das war alles okay. Personal an der Rezeption sprach auch englisch! Frühstück entsprechend der Kategorie alles okay.
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

전체적으로 무난한 숙소입니다

위치 좋습니다. 롬은 작고 욕실도 작습니다. 따라서 욕실 사용이 좀 불편할수 있습니다. 조식은 매우 간단합니다. 전체적으로 깨끗한 편이며 방음은 잘 안됩니다. 50마터 안에 렌터카업체가 있어서 좋았습니다. W코스 트래킹일정이 안되면 렌트카를 이용하면 편안하게 다닐수 있습니다. 호탤에서 시티맵 달라고 하면 바용청구됩니다.
Stayed 3 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal muy amable. Estancia muy agradable
Stayed 3 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible hotel and world-class staff

I can’t imagine a better place to stay if you visit Southern Patagonia in Chile. El Muelle is a boutique hotel near the water front in Puerto Natales. The rooms are large, modern and well appointed. The common areas and staircase are bright and inviting. But the highlight of our experience were our interactions with the hotel manager, Jairo. We were already impressed with the delicious eggs he cooked us for breakfast. But then we approached him with a major problem we were facing as one of our passports had gone missing during our stay at a very remote location at a Refugio in Patagonia where there wasn’t any phone connectivity. While we tried to make contact in various ways with the Refugio, Jairo moved heaven and earth for us that morning. Finally, he was able to get in contact with the general manager of the company that ran the Refugio, and share with him directly the details of our situation. Even though the Refugio didn’t find the passport at first, they kept at it and several hours later Jairo informed us they had found it at a partner company’s office. However, had it not been for Jairo’s efforts, we can’t imagine our situation would have been treated with the attention it needed to get resolved.
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful and the wifi was excellent. Unfortunately, there is no control over the shower water temperature and on our last day, the water was cold. Not great for a fairly new hotel.
Stayed 3 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff and modern hotel

The hotel was overall excellent and is close to the waterfront and also to many restaurants. The rooms were comfortable, clean and modern with a great shower. As the weather was a bit cold the heating was on and the rooms and reception area was warm. The staff were very friendly and helpful and helped with booking a taxi to the bus station as we had to leave early in the morning. They also were very accommodating and set up the breakfast a bit earlier as we had an early morning tour on one of the mornings.
Stayed 3 nights in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location, easy to walk everywhere. Staff is extremely nice and helpful too. Janice was super helpful. Breakfast is poor even though they do try. It’s the same everyday where they give you a plate of cheese and ham and you have bread biscuits cereals to choose from. For the price they are charging and it was off peak; it’s not worth it. It’s pretty basic and is a bed and breakfast and not a boutique hotel. The service is great nonetheless.
Stayed 2 nights in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendadisimo!

Nos gustó el hotel, tiene lo básico para una estadía allí. La habitación es cómoda y muy linda. La calidad de la ropa de cama es excelente y la cama súper cómoda! Si volvemos a puerto Natales, reservaríamos allí otra vez. Excelente servicio de su personal y estuvieron pendientes de nuestros horarios para ajustar la hora del desayuno. Es además en los tours el hotel por qué pasan al final, te recogen de ultimo, así que estás ganando tiempo.
Stayed 2 nights in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality, good location , enjoyed the stay. The view from the window was beautiful!
Stayed 2 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect place to stay before/after trekking!

Wonderful place to stay before and after our Torres del Paine trek! The hotel kindly stored our luggage between our stays. Excellent and spotlessly clean bathroom and a lovely modern bedroom which was light and airy. It was wonderful coming back to such lovely accommodation after all the trekking. They also recommended a good value and fast laundrette very nearby for after the trek, which was much needed! Would highly recommend!
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a basic small hotel. They don’t offer cable TV. Being so small, the breakfast buffet options are very limited. A few blocks from the city center. It is OK to walk, but I guess it’s not so funny with bad weather! Nice WiFi and nice personnel.
Stayed 3 nights in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They treat their guest as family. They even reserved a bus ticket for us, the hotel staff is just amazing. Best hotel on Natales. Food was great too.
Stayed 3 nights in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Great for a short stay

Basic hotel, but clean and tidy. Very friendly staff who fixed a breakfast bag for us because we had to check out before regular breakfast hours.
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in particolare il personale si è dimostrato efficiente e servizievole a risolvere problemi
Stayed 4 nights in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nytt, god standard og beliggenhet

Hotellet var veldig bra! Store, fine rom med utsikt mot havet og fjellene og høy standard. Det var lett tilgjengelig med bil, nært restauranter, men i et rolig område. God frokost. Anbefales!
Stayed 1 night in Jan 2019