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Serhs Natal Grand Hotel & Resort

5.0 star property
Serhs Natal Grand Hotel & Resort offers a beachfront family escape where guests can enjoy waterslides, seaside dining, and sunset lounging along Via Costeira

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Photo gallery for Serhs Natal Grand Hotel & Resort

Aerial view - Serhs Natal Grand Hotel & Resort (Natal)
Reception hall - Serhs Natal Grand Hotel & Resort (Natal)
6 restaurants; breakfast, lunch, and dinner served - Serhs Natal Grand Hotel & Resort (Natal)
Interior entrance - Serhs Natal Grand Hotel & Resort (Natal)
Aerial view - Serhs Natal Grand Hotel & Resort (Natal)
This oceanfront haven offers three outdoor pools with free cabanas and a poolside bar. Enjoy seafood at five restaurants, on-site shopping, or the spa. Active guests can take fitness classes and play volleyball before relaxing by the water with ocean views.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Room with Side Sea View

Minibar, in-room safe, individually decorated, desk

Room with Side Sea View

  • Partial sea view
  • 25 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Room with Sea View

Minibar, in-room safe, individually decorated, desk

Room with Sea View

  • Sea view
  • 23 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Quadruple Room Deluxe with Sea View

Minibar, in-room safe, individually decorated, desk

Quadruple Room Deluxe with Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 27 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Deluxe Room (Apartamento Prime Lateral Mar)

Deluxe Room (Apartamento Prime Lateral Mar) | Minibar, in-room safe, individually decorated, desk

Deluxe Room (Apartamento Prime Lateral Mar)

9.6 out of 10
Exceptional
(12 reviews)
  • Beach view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds
  • Free WiFi

View all photos for Deluxe Room (Apartamento Prime Frente Mar)

Deluxe Room (Apartamento Prime Frente Mar) | View from room

Deluxe Room (Apartamento Prime Frente Mar)

8.4 out of 10
Very good
(17 reviews)
  • Sea view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed
  • Free WiFi

View all photos for Family Room (Apartamento Família Prime Lateral Mar)

Minibar, in-room safe, individually decorated, desk

Family Room (Apartamento Família Prime Lateral Mar)

9.2 out of 10
Wonderful
(14 reviews)
  • Beach view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed
  • Free WiFi

View all photos for Apartamento Família Prime Frente Mar

Apartamento Família Prime Frente Mar | Minibar, in-room safe, individually decorated, desk

Apartamento Família Prime Frente Mar

8.8 out of 10
Excellent
(23 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed
  • Free WiFi

View all photos for Junior Suite (Prime Lateral Mar)

Minibar, in-room safe, individually decorated, desk

Junior Suite (Prime Lateral Mar)

9.6 out of 10
Exceptional
(5 reviews)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Junior Suite (Prime Frente Mar)

Junior Suite (Prime Frente Mar) | Minibar, in-room safe, individually decorated, desk

Junior Suite (Prime Frente Mar)

8.6 out of 10
Excellent
(7 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Exclusive Suite, 1 Bedroom, Private Pool, Beach View

Exclusive Suite, 1 Bedroom, Private Pool, Beach View | Balcony view

Exclusive Suite, 1 Bedroom, Private Pool, Beach View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite

Premium Suite | View from room

Premium Suite

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite Presidencial

Suite Presidencial | Balcony view

Suite Presidencial

  • Sea view
  • 192 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Quarto Exclusive Family

Quarto Exclusive Family | View from room

Quarto Exclusive Family

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Quarto Premium Family

Quarto Premium Family | View from room

Quarto Premium Family

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Located on the beach, Serhs Natal Grand Hotel & Resort is in Via Costeira, a neighborhood in Natal. Mae Luiza Lighthouse and Sun Clock are local landmarks, and travelers looking to shop may want to visit Craft Fair of Ponta Negra and Praia Shopping. Traveling with kids? Consider O Maior Cajueiro, or check out an event or a game at Frasqueirao Stadium. Visit our Natal travel guide
View more Resorts in Natal
Map
Avenida Senador Dinarte Mariz 6045, Via Costeira Ponta negra, Natal, RN, 59090-002

What's nearby

  • A coastal landscape with a large body of water, sandy beaches, and dense greenery.
    Dunes Park
    1 min walk - 0.0 miles
  • Natal Convention Center
    14 min walk - 0.8 miles
  • Praia Shopping
    2 min drive - 1.2 miles
  • Artesanato Villarte Shops
    2 min drive - 1.7 miles
  • Craft Fair of Ponta Negra
    2 min drive - 1.7 miles

Getting around

  • Natal Bom Pastor Station
    10 min drive
  • Natal (NAT-Governador Aluizio Alves Intl.)
    66 min drive

Restaurants

  • Tapiro Grill
    2 min walk
  • Aram Natal Mar Hotel
    12 min walk
  • Seu Chico Botequim
    5 min drive
  • Bar Molhado
    2 min walk
  • Restaurante Potiguar
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 3 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Jangada
  • Marenostrum
  • Potiguar
  • Renato Romagnoni
  • Tapiro Grill

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible shuttle
  • Braille/raised signage
  • Elevator (13 inch wide door)
  • Front entrance ramp
  • Pool access ramp on site
  • Smooth flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 7 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's half board rates include breakfast and buffet dinner. The full board rates include breakfast, buffet lunch, and buffet dinner. Drinks are not included with either meal plan.

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 10 years old are not allowed in the spa

Frequently asked questions

Does Serhs Natal Grand Hotel & Resort have a pool?

Yes, this property has an indoor pool, 3 outdoor pools, and a children's pool.

Is Serhs Natal Grand Hotel & Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Serhs Natal Grand Hotel & Resort?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Serhs Natal Grand Hotel & Resort?

Check-out is at noon.

Are there all-inclusive benefits at Serhs Natal Grand Hotel & Resort?

Some rate plans available at this resort are all-inclusive.

Where is Serhs Natal Grand Hotel & Resort located?

Nestled on the beach, this Via Costeira resort is steps from Dunes Park and 2.3 mi (3.8 km) from Ponta Negra Beach. Natal Convention Center and Craft Fair of Ponta Negra are also within 1 mi (2 km).

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Reviews

Serhs Natal Grand Hotel & Resort Reviews

9.0

Wonderful

9.0

Cleanliness

9.2

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 619 out of 1003 reviews
Rating 8 - Good. 254 out of 1003 reviews
Rating 6 - Okay. 83 out of 1003 reviews
Rating 4 - Poor. 30 out of 1003 reviews
Rating 2 - Terrible. 17 out of 1003 reviews

Reviews

Verified

10/10 Excellent

Roldão

Liked: Cleanliness, staff & service, amenities
Great place and amazing people’s!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Mariana

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel! Restaurants and food could be better
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Lorraine

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the food was delicious and the people were wonderful. I will definitely come back
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Dr. Robert J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool and beach. The only problem we had was waiting very long to get into the restaurant sometimes an hour and a half.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Heinz

Liked: Cleanliness, staff & service, amenities
I loved the i installations, and the room was nice as well
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay in Natal

Excellent stay on Júnior Suite sea front. Room perfect. Amenities top. Overall service excellent except on restaurant from 3rd floor where the services could be faster but Mary is someone very helpful and kind so being on vacation the waiting time was not too much a disappointment .
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than expected!

Thanks to Cicero, we had a great stay at this hotel. He helped us to resolve an issue we had with a room. And after that we could only concentrate on enjoying the beach and all attractions hotel had to offer
Stayed 4 nights in Feb 2025
Verified

8/10 Good

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good option in Natal

We stayed there twice. Fist time 4 nights- 1st floor area D. I Didn’t like that area. Close to the kitchen so it was a little warm and smelly. Not in the room though. Good food. Good service. Second time, 1st floor area B. Soo much better. It’s a beautiful hotel.
Stayed 4 nights in Jul 2025
Verified

8/10 Good

Camila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is very nice! They definitely need some improvements in the gym area. Very nice staff. Everyone was really accommodating, specially Edwin, Souza, Stefany and Vanessa. Food was really good but they definitely need to make some adjustments. Lines were huge for breakfast and lunch stations. They were not that good with snacks and the Entertainment is not the best for adults. It is a really good place for kids and families. Not so much for couples. My room was amazing! Everything was nice, clean and well maintained.
Stayed 3 nights in Jan 2025
Verified

6/10 Okay

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
For the price I definitely expected more, especially when it comes to the food. Breakfast was great (we had the more private breakfast because we payed more for a suite so maybe that influenced that result) but lunch and dinner were par to sub-par in my opinion. A lot of the buffet foods were way overcooked and semi flavorless. When you're spending so much money to have full meal services and you eat food that isn't as good as what you make at home that was for sure disappointing. ... Location and convenience was great, especially with two little kids, but I think I would have enjoyed it more in a hotel that would give a little more effort.
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Ricardo Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Dante

Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the week of Reveillon. Fantastic experience!
Stayed 9 nights in Dec 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Serhs

Tremendous, 5 star resort They deserve every star
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Andrezza

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff need more training.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Barrington

Liked: Cleanliness, amenities, property conditions & facilities
The Serbs Natal Grand Hotel provided high quality services to me and their guests. They were welcoming, and made my friend and I feel at home. The hotel is clean, organised and provide great amenities. The restaurants are great, the workers are respectful and respectable. They are professional in all their operation. The people provide a blend of international cuisines with locals. Someone is always ready to assist where there is a need. I love the people. While the service is great at Serhs, when I travel the attitude of the people is everything to me. The workers did not disappoint. They gave the best of the Brazilian culture. I look forward to visiting Serhs again, maybe sooner than later. ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Florence

The hotel is nice; however, a few things I noticed affected my rating. Despite how nice it looks, it needs renovations. There were many cracks and open areas that needed fixing and remodeling. Two, the sheets and curtains had stains on them, and the cleaning crew does not change the sheets; instead, they make the bed to make it look like they did. Three, despite paying for an all-inclusive package, I had to pay a fee at check-out for the food that I ordered. Lastly, the Wi-Fi signal wasn't been the best.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

PHILIPPE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Petit déjeuner excellent et personnel sympathique, très serviable. Juste un petit problème avec la climatisation dont la régulation ne semblait pas très bien fonctionner mais ça a pu aller. Piscine chauffée très appréciable. Le système de clé par bracelet pour la chambre est très pratique.
Stayed 8 nights in Jun 2026
Verified

10/10 Excellent

Jeandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The care provided here is exceptional, complemented by delightful staff and exquisite cuisine. This establishment consistently delivers an outstanding experience. Congratulations to the entire team.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Doron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 5 nights in May 2026
Verified

6/10 Okay

duniamar

Liked: Cleanliness
Disliked: Staff & service
O hotel é bom , piscinas boas , mas as jacuzzis precisam de reforma . O quarto que peguei era grande pois era suíte jr . O banheiro estava com defeito no vaso , chamei várias vezes e não arrumaram , a banheira molha o banheiro todo, a comida é muito boa e variada . O serviço de praia é terrível , cheguei com a minha bebê , não havia guarda-sóis , solicitei 1 , e fiquei em pé 1h esperando e não trouxeram . Foi pedido a 3 pessoas , o check in é lento , não atendem , tive que reclamar . A arrumação tem que pedir e repetir , nunca limpam rapidamente , ou no horário que vc está fora .
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Glauco

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
o Hotel é excepcional, quarto espaçoso e café da manhã maravilhoso. Porém, Equipe de recepção pouco atenciosasa. Carência de equipe de concernie para orientações turisticas. Carência de agência de turisto/passeio de apoio.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito bom recomendo
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

ERIKA

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente estrutura, localização e equipe!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente escolha em Natal! No entanto, algumas áreas precisam ser revitalizadas. Quarto amplo, limpo e confortável! Hotel ideal para famílias!
Stayed 6 nights in Mar 2026