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SERHS Beach Hotel

Property class: 4

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Photo gallery for SERHS Beach Hotel

A poolside area with a view of the sea, white balustrades, and blue umbrellas. - SERHS Beach Hotel (Natal)
A beachside restaurant with outdoor seating, a buffet with tropical fruits and vegetables, and a view of the ocean. - SERHS Beach Hotel (Natal)
A hotel room with a bed, a sofa, a desk, and a TV. - SERHS Beach Hotel (Natal)
A hotel lobby with a reception desk, seating area, and large potted plants. - SERHS Beach Hotel (Natal)
A buffet counter with various food items and a scale for weighing. - SERHS Beach Hotel (Natal)
A short walk from Ponta Negra Beach, SERHS Beach Hotel provides a free breakfast buffet, a swim-up bar, and a poolside bar. Free in-room WiFi is available to all guests, along with a terrace and shopping on site.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room

A hotel room with a bed, bedside table, lamp, and a view of the outdoors through curtains.

Standard Room

8.2 out of 10
Very good
(36 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Balcony, Sea View

A hotel room with a bed, bedside tables, a desk, and a view of the outdoors.

Superior Room, Balcony, Sea View

9.8 out of 10
Exceptional
(11 reviews)
  • Sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Studio Suite, 1 Bedroom, Terrace, Pool View

A hotel room with a bed, a mirror, a wooden wardrobe, and a wall decoration.

Superior Studio Suite, 1 Bedroom, Terrace, Pool View

8.6 out of 10
Excellent
(21 reviews)
  • 78 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Master Terrace

A hotel room with a bed, a mirror, a wooden wardrobe, and a wall decoration.

Master Terrace

  • Resort view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Apartment, Garden Area

A hotel room with a bed, a desk, a chair, and a view of a garden through a sliding door.

Deluxe Apartment, Garden Area

  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, Balcony

A hotel room with a large bed, a sofa, a desk, and a chair.

Studio, Balcony

9.4 out of 10
Exceptional
(28 reviews)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Located on the boardwalk/promenade, SERHS Beach Hotel is in Ponta Negra, a neighborhood in Natal. Teatro Riachuelo and Camara Cascudo Memorial are cultural highlights, and some of the area's landmarks include Christmas Tree and Estatua dos Reis Magos. Looking to enjoy an event or a game while in town? See what's happening at Frasqueirao Stadium or Dunas Arena. With snorkeling, boat tours, and surf lessons nearby, you'll find plenty of adventures in the water. Visit our Natal travel guide
Map
Av Engenheiro Roberto Freire, 5464, Natal, RN, 59090000

What's nearby

  • A coastal town with a beach, sailboats, and a hill with a sand dune.
    Morro do Careca
    2 min walk - 0.1 miles
  • A beach with a steep cliff, umbrellas, and buildings.
    Ponta Negra Beach
    11 min walk - 0.6 miles
  • A rocket on display with a launch tower and a building with a mural in the background.
    Barreira do Inferno Launch Center
    17 min walk - 0.9 miles
  • Artesanato Villarte Shops
    17 min walk - 0.9 miles
  • Craft Fair of Ponta Negra
    2 min drive - 1.5 miles

Getting around

  • Cajupiranga Station
    14 min drive
  • Natal (NAT-Governador Aluizio Alves Intl.)
    68 min drive

Restaurants

  • Beira Mar - Restaurante/Lancheria/Petiscaria
    6 min walk
  • Dona Moça
    8 min walk
  • Barraca do Camarão
    5 min walk
  • Barraca do Caranguejo
    5 min walk
  • Top Bar e Café
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Shopping

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Direct access to the beach
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • Elevator

More

  • 2 buildings
  • 3 floors
  • Built in 2013
  • Designated smoking areas (fines apply)
  • Mediterranean architecture
  • Reception hall

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Service fee: 10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does SERHS Beach Hotel have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is SERHS Beach Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at SERHS Beach Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at SERHS Beach Hotel?

Check-out is at noon.

Where is SERHS Beach Hotel located?

Offering direct access to the beach, this Ponta Negra hotel is on the boardwalk/promenade and within a 15-minute walk of Ponta Negra Beach and Morro do Careca. Artesanato Villarte Shops and Nordestão - Rota do Sol are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

SERHS Beach Hotel Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Amenities

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 642 out of 1000 reviews
Rating 8 - Good. 249 out of 1000 reviews
Rating 6 - Okay. 72 out of 1000 reviews
Rating 4 - Poor. 23 out of 1000 reviews
Rating 2 - Terrible. 14 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was very comfortable and clean. The staff was very friendly and accommodating. The breaksta buffet was excellent.
Stayed 9 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Staff extremely courteous, excellent breakfast, strong ac, spacious, and very clean. Not giving 5 stars because we didn’t have smart tv and bed could have been a little more comfortable. Also no hotel laundry service, iron or ironing board.
Stayed 13 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
great place to stay
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. All the staff is very professional and very nice Not complaining at all Everything was great
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excelente!!!
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for hosting me. I enjoyed my stay here.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excelente…
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, two properties pool on a roof top on both of them, with bar at the pool, you can drink while sitting inside the pool, and the value is added to the room number. One of the properties had access straight to the beach. Parking was easy and secure, being inside the facility
Stayed 2 nights in Jun 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
it is not comfortable to stay
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 11 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy construction next door.
Stayed 13 nights in Jun 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prima, maar een behoorlijk basic kamer voor een 4-sterren hotel. Zwembaden waren mooi, maar het ontbijt liet helaas te wensen over. Het brood en de pastijtjes waren de eerste twee dagen helaas oud en daardoor gortdroog. Nadat we hier op zowel de eerste en tweede dag wat van gezegd hebben, was het de derde dag gelukkig wat beter. Verder was er geen naturel yoghurt beschikbaar voor bij de muesli. Het personeel was verder erg vriendelijk.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boas acomodações, funcionários do atendimento diário prestativos e educados.
Stayed 8 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A principio fiquei com medo devido algumas avaliações sobre a preservação do lugar , mas não vi nada do que foi falado e sim um quarto muito bem cuidado onde fiquei e a area da piscina com o cafe da manha muito boa. Fiquei um pouco em duvida depois que fechei pelo fato do hotel ser separado em kristie flat e kristie beach , fiquei no beach e achei otimo, eles ficam um de frente para o outro, separados pela rua e eu pude usar as dependências dos dois lados,o café é servido no beach. Única ressalva seria que eu pedi um dia para esquentar algo no microondas e não foi liberado, alegando ser ordem da nutricionista não deixar o hospede usar o micro do restaurante.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experiência incrível. Hotel limpo, bem cuidado, café da manhã gostoso e variado. Amamos a estadia!
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Qyarto limpo, equipe de funcionârios atenciosos
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel é excelente, limpeza dos aptos impecável, equipe de funcionários super atenciosos, o café da manhã muito saboroso é c a vista p o mar deslumbrante,é só estando presencialmente p ver toda a beleza do lugar.
Stayed 2 nights in Jul 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Falta manutenção no quarto , chuveiro, pintura das paredes. Nunca se enquadra num hotel 4 estrelas. Atraso no check in. A passagem pros quartos eh descoberta. Pegamos chuva 2 vezes. O salão do café da manhã não comporta os hóspedes, forma fila pra entrar. Não voltaria, não recomendo.
Stayed 2 nights in Jul 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
A equipe do Check In totalmente despreparada e inexperiente. Estávamos em 3 familias e apesar de termos comprado todos juntos no mesmo app e com a mesma tarifa, deram quartos de categorias distintas. Outro absurdo: estavamos no quarto 403 e os quartos 401, 402 e 404 estavam em REFORMA, com barulho e entra-e-sai de prestadores. Mofo no quarto do banheiro e porta espanada que não fechava foram mais algumas decepções. Não recomendo
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entendo que o custo benefício atendeu muito bem à expectativa! As instalações, a localização, o quarto e o café da manhã são muito bons, e a vista para o mar é deslumbrante! Existem alguns pequenos ajustes a serem feitos, na questão da manutenção das instalações em geral, mas nada que tenha chegado a comprometer a satisfação com a nossa estadia. Cabe uma 'menção honrosa" para o atendimento dos funcionários (principalmente ao Gabriel e ao Figueredo, no bar e no restaurante, e à camareira Tarciana, que nos atenderam com muita gentileza, simpatia e competência). Ficamos sabendo que vai mudar de direção, à partir de Agosto próximo, mas acredito que a tendência é melhorar ainda mais! Voltaríamos, com certeza!
Stayed 8 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Café da manhã excelente, vista incrível para a praia. Funcionários atenciosos e muito simpáticos. A Jane foi excelente sempre muito prestativa.
Stayed 7 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Tivemos um sério problema com o ar condicionado do quarto que não fincionava e o hotel não arrumava. Diziam que o problema éramos nós ao ligar. Mas cada vez ficava pior. Até que somente no último dia reconheceram que não funcionava e queriam que a gente mudasse de quarto. Não fomos, é claro. Sinto muito pq não resolveram o problema é tornaram uma excelente estadia em mais ou menos... Espero que isso não aconteça com outros hóspedes.
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Os funcionários prestativos e educados . Propriedade muito boa , bem localizado. Tudo muito limpo e café dá manhã manhã maravilhoso.
Stayed 6 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
A vista do restaurante é incrível e a localização ótima. A vista do quarto que eu peguei é muito ruim e a cama não é muito confortável. Chuveiro ok. Tive que sair um dia antes, tentei um reembolso parcial com antecedência com a hoteis.com, falaram que iam entrar em contato com o hotel, mas ninguem respondeu. Fazer check in e check out do outro lado da rua também é ruim quando se está chovendo. O café da manhã é muito bom e o atendimento da equipe é ótimo.
Stayed 3 nights in Jul 2026