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Grand Mercure Nasu Highlands Resort & Spa

Property class: 4

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Photo gallery for Grand Mercure Nasu Highlands Resort & Spa

A hot spring surrounded by lush greenery and rocks. - Grand Mercure Nasu Highlands Resort & Spa (Nasu)
Unclassified image, 2 of 122, button - Grand Mercure Nasu Highlands Resort & Spa (Nasu)
A dimly lit room with wicker chairs and a small table, featuring a warm, orange ambient lighting. - Grand Mercure Nasu Highlands Resort & Spa (Nasu)
A modern dining area with high ceilings, large windows, and a central island with kitchen appliances. - Grand Mercure Nasu Highlands Resort & Spa (Nasu)
A dimly lit lounge area with several wicker chairs and a sofa, a carpeted floor, and a wall with a gradient lighting effect. - Grand Mercure Nasu Highlands Resort & Spa (Nasu)
Located close to Nasu Rindo Lake and Nasu Safari Park, Grand Mercure Nasu Highlands Resort & Spa provides an indoor public bath (no minerals), shopping on site, and a coffee shop/cafe. For some rest and relaxation, visit the sauna. The on-site local and international cuisine buffet restaurant, Le　SENSORIEL, offers breakfast and dinner. In addition to a garden and a playground, guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Business services

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Classic Room (Japanese Style)

Classic Room (Japanese Style) | Iron/ironing board (on request), WiFi (free)

Classic Room (Japanese Style)

7.6 out of 10
Good
(19 reviews)
  • 36 sq m
  • Sleeps 7
  • 4 Twin Futons

View all photos for Classic Twin Room

A hotel room with a bed, a desk with a TV, a chair, a sofa, and a window with a view.

Classic Twin Room

7.6 out of 10
Good
(14 reviews)
  • 36 sq m
  • Sleeps 6
  • 2 Twin Beds

View all photos for Superior Twin Room

A modern bathroom with a freestanding bathtub, a handheld showerhead, and a wall-mounted faucet.

Superior Twin Room

9.0 out of 10
Wonderful
(12 reviews)
  • 36 sq m
  • Sleeps 6
  • 2 Twin Beds

View all photos for Classic Twin Room (Japanese-Western Style)

A hotel room with two beds, a desk with a chair, a television, and a window with a view.

Classic Twin Room (Japanese-Western Style)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 7
  • 4 Twin Beds

View all photos for Classic Deluxe Suite

A spacious living room with a sofa, a flat-screen TV, a dining area with a table and chairs, and a view of the mountains through large windows.

Classic Deluxe Suite

  • Sleeps 6
  • 4 Twin Beds

View all photos for Room, Multiple Beds

Room, Multiple Beds | Iron/ironing board (on request), WiFi (free)

Room, Multiple Beds

  • Sleeps 7
  • 4 Twin Beds

View all photos for Family Superior Twin Kids Room

A hotel room with two beds, a sofa, a small table, and a large window with a view.

Family Superior Twin Kids Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 3 Twin Beds

About the neighborhood

Nasu is home to Grand Mercure Nasu Highlands Resort & Spa. Sessho-seki and Onsenjinjya Shrine are notable landmarks, and some of the area's popular attractions include Nasu Safari Park and Nasu Flower World. Traveling with kids? Don't miss Nasu Highland Park. Visit our Nasu travel guide
Map
4449-2 Takakuhei, Nasu, Tochigi-ken, 325-0302

What's nearby

  • A building with a large cat statue in front.
    SL Land Museum
    5 min drive - 1.5 miles
  • A street sign with directions to various locations, a small blue building, and a parking area.
    Emile Galle Museum
    5 min drive - 1.5 miles
  • Nasu Rindo Lake
    12 min walk - 0.7 miles
  • Nasu Rindo Lake View
    14 min walk - 0.8 miles
  • Nasu Trick Art Museum
    18 min walk - 1.0 mile

Getting around

  • Kuroiso Station
    22 min drive
  • Fukushima Airport (FKS)
    99 min drive

Restaurants

  • レストラン蒸気機関車
    4 min drive
  • ONIBUS COFFEE
    4 min drive
  • NASUバイキング エルバージュ
    6 min drive
  • 那須の恵みMekke! ブッフェ&マルシェ
    12 min walk
  • 和匠ダイニング 菜す乃
    6 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,960 per person
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Le　SENSORIEL

Things to do

  • Arcade/game room
  • Children's pool
  • Hot springs
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 6 meeting rooms
  • Conference space

Outdoors

  • Garden

Spa

  • Hot springs
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Mini-fridge

More

  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM

Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3960 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The seasonal pool will be open from July to August
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Grand Mercure Nasu Highlands Resort & Spa have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

Is Grand Mercure Nasu Highlands Resort & Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand Mercure Nasu Highlands Resort & Spa?

Check-in start time: 3 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Grand Mercure Nasu Highlands Resort & Spa?

Check-out is at 11 AM.

Are there all-inclusive benefits at Grand Mercure Nasu Highlands Resort & Spa?

Some rate plans available at this hotel are all-inclusive.

Where is Grand Mercure Nasu Highlands Resort & Spa located?

This family-friendly Nasu hotel is within 3 mi (5 km) of Nasu Rindo Lake and Nasu Safari Park. Fujishiro Seiji Museum and Sessho-seki are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Mercure Nasu Highlands Resort & Spa Reviews

8.4

Very Good

8.2

Cleanliness

8.8

Location

8.2

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 207 out of 484 reviews
Rating 8 - Good. 188 out of 484 reviews
Rating 6 - Okay. 61 out of 484 reviews
Rating 4 - Poor. 19 out of 484 reviews
Rating 2 - Terrible. 9 out of 484 reviews

Reviews

Verified review

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities
Great service, clean and friendly staff
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Serene child friendly
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Ya Qi Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large spacious rooms, friendly and helpful service, clean and relaxing onsen. Best bonus is free flow drinks (soft drinks, coffee and lots of alcohol) and snacks in the afternoons and nights!
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We will be back!

We have an amazing time! From the check in to the arrival celebration. The rooms were amazing and so large! The onsen was very family friendly. Play spaces indoor and out were outstanding. Breakfast left us speechless. Our only regret is not getting dinner. Such an amazing experience
Stayed 1 night in Jul 2025
Verified review

8/10 Good

SIRITHIDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I first read the reviews, I was reluctant to book this hotel. But I saw some recent photos that the hotel has been renovated. Everything provided was very professional and clean. The queue management at the restaurant for both breakfast and dinner was very efficient. Free-flow alcohol beverages was a plus.
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Yuka

Disliked: Staff & service
Would have been ideal if you are traveling with small children.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was quite remote and you need a car to get around Nasu as there is nothing in walking distance, however snacks and drinks were complimentary each day at set hours, mineral outdoor onsen/spar was perfect and staff were amazing. Airconditioning was disappointing as it was preset with the main hotel and could not change temperature only adjust fan. Views were amazing from the restaurant and breakfast bar. Many young children when we stayed as the hotel focuses on kids with indoor and outdoor playground. Overall very nice hotel with amazing staff and great place to base yourself and explore Nasu with a car.
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Kuniko

Liked: Cleanliness, amenities
子供メニューが少なくて卵アレルギーがあるので食べれる物が少なかったです。
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Hiroko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大人2人低学年の子ども2人で泊まりました。お部屋がベット２台、厚めマットレス２台2台敷き詰められほぼベットでのびのび寝られ子供も自分のベット！と喜んで大満足でした。しかも洋室なのに靴を脱いで過ごせるのがとてもありがたかったです。
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

TADASHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
館内施設が充実していて、子どもたちが楽しく過ごせました。
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

KAZUHISA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
子どものことを考えられた施設で、とても生活しやすかったです。ビュッフェも栃木ゆかりの物が多く、美味しかったです。
Stayed 1 night in Aug 2026
Verified review

8/10 Good

JUNICHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
プールや遊び場があって、家族ずれにとても良いです。 部屋も清潔で、お風呂も良かったです。 ウェルカムバー（？）も良かったです。 ちょっと残念だったのが、 １．ホテル内で食事できる場所が１３Fの一か所だけなのが残念。複数あって選択できると良いですね。 ２．客室内はダウンライトでおしゃれなのですが、洗面台まわりの照明が暗く、妻は化粧するのに窓際まで移動していました。 ３．プール用の更衣室がプールから離れているのがちょっと残念。タオルを干せる場所が客室にないのも残念。 ４．チェックアウトはキードロップだけなので楽でしたが、チェックイン時間は列ができていてかなり待ちました。（だからウェルカムバーエリアが広くとってあるのかもしれませんが） ５．エレベーターが3台あるのですが、時間帯によっては混雑していました。乗ることができずに見送ることが複数回ありました。
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

そうすけ

Liked: Staff & service
プール利用に伴う注意点やタオルの貸し出しなど、気になるところをホームページにも掲載したり、予約時に周知した方が良いと思います。
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Yuuki

Liked: Cleanliness, staff & service, property conditions & facilities
アメニティが全然なくて化粧落としは買うことになりました
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Kazuhiro

Liked: Amenities
Disliked: Cleanliness
部屋を2部屋借りたのですが、2部屋とも蜘蛛がいて不快でした。すぐにスタッフが取ってくれました。
Stayed 1 night in Aug 2026
Verified review

8/10 Good

marayuki

トイレ床が汚かった
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Yoshiyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
年配者にも小学生の孫にも到着時からワクワク 楽しめました。 連泊だったので食事のメニューに多様さが欲しかった。
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

GUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
家族と一緒に旅行で楽しかったです。いいホテルでまだ今度行こうと思います。
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

SUMIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
小さい子供達が過ごすには物凄くコストパフォーマンスが良いホテルです　それとアルコールが好きな大人にもコストパフォーマンス抜群のホテルだと思いました　　子供達が遊べるスペースは充分でしたしバイキングもお風呂の温度も丁度良かったです　私達は2歳から94歳までの15人と云う家族での利用だったので孫達が喜んで二泊出来たのは良かったです
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Takeo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
選択肢が色々とある施設でした。子供をターゲットにしているのがとても伝わってきました。一方で高級感みたいなものは控えめでカジュアルな施設だと感じました。
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

FUMIYUKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食の時間がもう少し欲しい
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

MASATO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ビールが良かった
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Sato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
よかった
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Seiichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
子供が遊べる所が多くありチェックインからチェックアウトまでいっぱい遊びつくせました。 マザー牧場も近く外に遊びに行くのもアクセスし易く立地も最高でした。 強いて言うなら客室の空調が思ったよりも強くならず、もう少し空調が効くと良いかなと思います。
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

CHIAKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お酒好きには最高のホテルでした！子供もたくさん遊べる場所があり大満足でした。ここにずっと住みたいと6歳の息子が帰る時に泣いていました笑 また行きたいと思います！ありがとうございました！
Stayed 2 nights in Jul 2026