4/10 Poor
Jose
Traveled with partner
Mar 28, 2024
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Check-in today at around 4:00PM and it took a long time (after a long trip) and there was no acknowledgement from anyone of us standing there right at the reception floor, and until I asked a concierge that wasn’t talking to anyone to please help us check in and just said to give her a moment until one of the only two other people working there was able to get us in.
Even though I asked very politely, the receptionist flat out said there was no availability whatsoever for upgrading the room. And as I was afraid to see from previous reviews, the room (I’m sure was nice when built) is clean but has no view, it is now very outdated, carpet is beyond its last leg (very worn) and everything is just outdated for the price per night.
To get to the room we were just told left, right, and left again… is like you are on your own kind of a place.
The WiFi credentials had my last name spelled incomplete/incorrect, and it took three calls to get this information from them in order to log in.
We had a walk at the beach for sunrise and saw trash on the sand, sea-weed, a left behind old sandal, not what you would expect to see on a place like this for what the cost is.
Not a good first day.