Ratings based on 984 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.4 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 27, 2024 on Expedia
I didn’t like that entry was outdoors
Comment from Hotel Management
Mar 27, 2024 by General Manager, Hotel Management
Dear Courtney, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Stacy LeeGeneral Manager
by A verified traveler
Posted Mar 23, 2024 on Expedia
The hotel was not as advertised by Expedia. We had extra fees to pay when we got there and it specifically said parking was included and we were charged upon arrival for parking. The door did not close properly and was easy to break into. The area surrounding this hotel felt very unsafe and the hotel staff was very short with us when checking in. Staff was also unprofessional with the way they greeted us and checked us in.
Comment from Hotel Management
Mar 25, 2024 by General Manager, Hotel Management
Dear Bria, Thank you for taking the time to review our property. We are sorry to see you were disappointed with your stay. We always want our guests to leave feeling fulfilled; we wish we had been given the opportunity to address your concerns while you were still here. We hope you will consider giving us another chance to provide you with the hospitality you should have received this time. Stacy LeeGeneral Manager
by A verified traveler
Posted Mar 23, 2024 on Expedia
We stayed in one of the upgraded rooms. It was very nice, clean and comfortable. All the staff were very friendly. Definitely a great place to stay
Comment from Hotel Management
Mar 24, 2024 by General Manager, Hotel Management
Dear Rona, Thank you for choosing to stay at The Capitol Hotel Downtown, Ascend Hotel Collection, and sharing your experience. We are thrilled to know you were pleased with our comfortable accommodations and friendly associates. It was a pleasure to host you, and we look forward to your return visit. Stacy Lee,General Manager
by A verified traveler
Posted Mar 21, 2024 on Expedia
Comment from Hotel Management
Mar 23, 2024 by General Manager, Hotel Management
Dear Krystal, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at The Capitol Hotel Downtown, Ascend Hotel Collection. We hope to have the pleasure of doing so again on your next visit to the area.Stacy Lee,General Manager
by A verified traveler
Posted Mar 21, 2024 on Expedia
Water pressure was non existent at times overall clean and easy to navigate
Comment from Hotel Management
Mar 22, 2024 by General Manager, Hotel Management
Dear Abby, Thank you for being our guest at The Capitol Hotel Downtown, Ascend Hotel Collection, and sharing your experience. We are delighted to know you liked our ideal location and well-maintained property. However, we sincerely apologize for any inconvenience you experienced due to the low water pressure during your stay. Your comfort is important to us, and we are actively addressing this issue to ensure a more satisfying experience for all our guests. Thank you again for your feedback, and we look forward to your return visit. Stacy Lee,General Manager
by A verified traveler
Posted Mar 20, 2024 on Expedia
Close to downtown, very convenient
Comment from Hotel Management
Mar 21, 2024 by General Manager, Hotel Management
Dear Mr. Brett, Thank you for being our guest at The Capitol Hotel Downtown, Ascend Hotel Collection, and sharing your experience. We are thrilled to know you enjoyed your stay with us and that you were especially pleased with our ideal location. It was a pleasure to host you, and we look forward to your return visit. Stacy Lee,General Manager
by A verified traveler
Posted Mar 19, 2024 on Expedia
Too much noice around, bathroom door was making a weird noice and sink little stuck. All good besides that.
Comment from Hotel Management
Mar 21, 2024 by General Manager, Hotel Management
Dear Denis, Thank you for being our guest at The Capitol Hotel Downtown, Ascend Hotel Collection, and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we sincerely apologize for the issues you encountered in your room. Our goal is to provide each guest with comfortable accommodations; therefore, we genuinely regret not meeting your expectations. Your comments are valuable as they help us improve going forward. We are also sorry for the noise disturbance you underwent. In the future, please know that our front desk will be available to make your stay as comfortable as possible. Thank you again for your feedback, and we look forward to your return visit. Stacy Lee,General Manager
by A verified traveler
Posted Mar 18, 2024 on Expedia
It was great
Comment from Hotel Management
Mar 19, 2024 by General Manager, Hotel Management
Dear Holly, Thank you for choosing to stay with us and for your review. We are delighted to know that you had a great experience here at The Capitol Hotel Downtown, Ascend Hotel Collection. We look forward to welcoming you back on your next visit.Stacy LeeGeneral Manager
by A verified traveler
Posted Mar 17, 2024 on Expedia
Comment from Hotel Management
Mar 19, 2024 by General Manager, Hotel Management
Dear Breonna, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Capitol Hotel Downtown, Ascend Hotel Collection; we hope to see you again soon. Stacy LeeGeneral Manager
by A verified traveler
Posted Mar 17, 2024 on Expedia
It was very close to the strip in Nashville. The staff was very helpful and the breakfast was good.
Comment from Hotel Management
Mar 18, 2024 by General Manager, Hotel Management
Dear Olivia, Thank you for staying at The Capitol Hotel Downtown, Ascend Hotel Collection, and for your feedback. We are thrilled you were pleased with our convenient location and courteous associates and that it made your stay more enjoyable. We are also glad you started your day right with the delicious breakfasts. Thank you once again; it will be our pleasure to welcome you back on your next visit to Nashville.Stacy Lee,General Manager