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Best Western Plus Hotel Plaza

4.0 star property
Hotel with a rooftop terrace, 7-minute walk to Spaccanapoli

Choose dates to view prices

Travelers appreciate the rooftop terrace and 24-hour gym at this upscale hotel near Naples Underground and Sansevero Chapel Museum. The property offers practical comforts including in-room WiFi, a coffee shop, dry cleaning services and a helpful multilingual staff.

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pet friendly
  • Room service
  • Gym

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, 2 Twin Beds

Minibar, in-room safe, desk, soundproofing

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Rainfall showerhead
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Superior Room, 1 King Bed

8.0 out of 10
Very good
(19 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Rainfall showerhead
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Minibar, in-room safe, desk, soundproofing

Family Room, Multiple Beds

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Rainfall showerhead
Hair dryer
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Room, Multiple Beds

Minibar, in-room safe, desk, soundproofing

Superior Room, Multiple Beds

7.4 out of 10
Good
(8 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Rainfall showerhead
Hair dryer
  • 16 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed (Bed is French Bed)

Standard Room, 1 Double Bed (Bed is French Bed) | Minibar, in-room safe, desk, soundproofing

Standard Room, 1 Double Bed (Bed is French Bed)

8.8 out of 10
Excellent
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Rainfall showerhead
Hair dryer
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite, Multiple Beds, Terrace

Junior Suite, Multiple Beds, Terrace | Minibar, in-room safe, desk, soundproofing

Junior Suite, Multiple Beds, Terrace

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Rainfall showerhead
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

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About the neighborhood

Map
Piazza Principe Umberto I, 23, Naples, NA, 80142

What's nearby

  • Spaccanapoli - 5 min walk - 0.3 miles
  • Naples National Archaeological Museum - 18 min walk - 1.0 mile
  • Port of Naples - 20 min walk - 1.1 miles
  • Molo Beverello Port - 3 min drive - 1.6 miles
  • Via Toledo - 3 min drive - 1.6 miles

Getting around

  • Principe Umberto Tram Stop - 2 min walk
  • Naples (INP-Naples Central Rail Station) - 5 min walk
  • Naples Intl. Airport (NAP) - 5 min drive

Restaurants

  • ‪Pizzeria Scugnizzo - ‬5 min walk
  • ‪Pasticceria Eredi Carraturo - ‬3 min walk
  • ‪Sfogliatelab - ‬5 min walk
  • ‪Mimì alla Ferrovia - ‬2 min walk
  • ‪Gran Caffè Imperius - ‬2 min walk

About this property

Best Western Plus Hotel Plaza

Upscale hotel near Spaccanapoli
Near Naples National Archaeological Museum and Port of Naples, Best Western Plus Hotel Plaza provides a rooftop terrace, a coffee shop/cafe, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Express check-out, express check-in, and a TV in the lobby
  • Luggage storage, a porter/bellhop, and concierge services
  • Guest reviews speak highly of the helpful staff
Room features
All 57 rooms include comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with rainfall showers and bidets
  • 32-inch LCD TVs with premium channels
  • Balconies, refrigerators, and electric kettles

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Exterior

Holiday Inn Naples by IHG

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.0 out of 10, Very Good, 1,000 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (EUR 20 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 10 for adults and EUR 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Welcoming dogs only

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 10 for children
  • Airport shuttle fee: EUR 30 per vehicle (one-way)
  • Covered self parking fee: EUR 20 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Best Western Hotel Plaza Hotel
Best Western Hotel Plaza Naples
Best Western Plaza Naples
Best Western Hotel Plaza Naples
Best Western Hotel Plaza Hotel Naples

Frequently asked questions

Is Best Western Plus Hotel Plaza pet-friendly?

Yes, dogs are allowed at this property.

How much is parking at Best Western Plus Hotel Plaza?

Self parking is available for EUR 20 per day.

What time is check-in at Best Western Plus Hotel Plaza?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Best Western Plus Hotel Plaza?

Check-out is at 11 AM.

Does Best Western Plus Hotel Plaza provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 30 per vehicle applies.

Where is Best Western Plus Hotel Plaza located?

Located in Naples City Centre, this hotel is within a 10-minute walk of Piazza Giuseppe Garibaldi and Spaccanapoli. Port of Naples and Via Toledo are also within 2 mi (3 km). Principe Umberto Tram Stop is only a 2-minute walk and Piazza Garibaldi Station is 3 minutes.

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Reviews

Best Western Plus Hotel Plaza Reviews

7.4

Good

8.2

Cleanliness

5.8

Location

7.8

Staff & service

7.6

Eco-friendliness

7.4

Property conditions & facilities
Rating 10 - Excellent. 142 out of 688 reviews
Rating 8 - Good. 282 out of 688 reviews
Rating 6 - Okay. 166 out of 688 reviews
Rating 4 - Poor. 63 out of 688 reviews
Rating 2 - Terrible. 35 out of 688 reviews

Reviews

8/10 Good

Anh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located a five-minute walk from the central station and a 15-minute walk from the old town.
Stayed 1 night in Oct 2025

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, great breakfast, great staff, the area around it is not excellent, kind of dirty and busy, near bus stations, but Napoli is like that in general anyway. Fun stay.
Stayed 4 nights in Aug 2025

8/10 Good

Marci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine. Nothing over the top. The staff was nice a very helpful. Decent location being near the train station and walking distance to lots of dining options. The breakfast buffet was really good. For a night or two great location.
Stayed 2 nights in Jul 2025

6/10 Okay

Sally

Liked: Cleanliness
Disliked: Staff & service
We chose the hotel as we wanted to be close to the main station. We found it easy to walk to the city centre and metro stations. However our room was tiny and dark despite claiming to be superior. We had a small window overlooking tanks and pipe work (our friends had a balcony and view over the square!). The rooftop terrace was great once we managed to find it but there are no lights up there, just wires hanging from the walls where they should be! Some reception staff were very unhelpful. Breakfast was good with great service.
View from our bedroom
View from the rooftop terrace
Stayed 5 nights in Sep 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Close to train station but area around hotel is quite rough, run down and dirty.
Stayed 1 night in Apr 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is 300 meters from the hotel
Stayed 4 nights in Apr 2025

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly! Went out of their way to become our friends and give next-level service.
Stayed 1 night in Jun 2024

10/10 Excellent

Valeria

The hotel is great. The staff top. Clean and efficient. Just the water at the shower was not good enough.
Stayed 1 night in Jan 2025

6/10 Okay

sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Awful area. Hotel is ok.
Stayed 1 night in Jul 2024

10/10 Excellent

R J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Plain but serviceable!

I’d stay there again. Conveniently close to Napoli Centrale station and the Metro. Quiet. Well maintained older hotel.
Stayed 13 nights in Sep 2023

6/10 Okay

Zeferino

Disliked: Property conditions & facilities
Clean
Stayed 5 nights in Apr 2024

4/10 Poor

Rosary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Terrible neighborhood
Stayed 2 nights in Aug 2024

8/10 Good

Shay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Travelling in Italy

I traveled with my son. The hotel was very nice. Good breakfast very clean. One problem was the parking. I had to pay 20 earo for a day and that’s a lot. You must help your guests
Stayed 3 nights in Jul 2023

6/10 Okay

Mona Capryce

Liked: Cleanliness, staff & service, amenities
The city was dirty and poor
Stayed 1 night in May 2024

4/10 Poor

Maria

Liked: Cleanliness
Disliked: Amenities
Horrible view of a back alley. Had to keep shutters closed looked very unsafe
Stayed 1 night in Jul 2022

2/10 Terrible

Kent

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, they ripped me off. I booked a superior king room and got a tiny dirty closet sized room with two hard cots. Everything was old, gross and small. I was so shocked by how bad the room was I didn’t even think to check my reservation to find I didn’t get what I paid for. If they even have rooms that bad I had to get away from that place as quickly as possible. I canceled my second night and went back to The best western hotel universo in Rome, which was a thousand times better even though it was rated and priced the same. The naples best western plaza was the worst hotel I have ever been in and they should not even be permitted to have the same name. The hotel, and neighborhood are complete slums. Stay far away from this place!!!
Stayed 2 nights in Aug 2022

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at desk friendly. The room was very spacious with a good view of the street. Breakfast was 10 euro, which was a good price for the selection. Breakfast area was a nice room with a view of Naples. Great location close to train station and metro. I would recommend the Best Western to anyone visiting Naples.
Stayed 1 night in Oct 2025

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gutes Hotel, Hilfsbereites freundliches Personal. Sehr gutes Frühstück. Nur die Umgebung ist schmutzig und wirkt unsicher
Stayed 3 nights in Aug 2025

8/10 Good

Kenta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテル自体は清潔で、必要な設備がコンパクトにまとまっていて快適だった。レストランのメニューも豊富で、眺めの良い屋上で気持ちの良い朝食を楽しめた。駅からも近く立地はいいが、あまりきれいなエリアではないので、観光であれば駅南側や海沿いをオススメする。
Stayed 2 nights in Jun 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

En seng og ingenting mer

Fin beliggenhet. Ut over det, så var det bare en seng å sove i. Slitt familierom med knallharde senger.
Stayed 1 night in Jul 2025

8/10 Good

Win Sum

Liked: Cleanliness, amenities, property conditions & facilities
Quite a convenient location. Easy to find the hotel, just around the corner of the Piazza Garibaldi and near to the stop No.7 of the city bus tour (ticket can be bought at the hotel). Helpful staff too. Nice breakfast with a pretty balcony. Such a pity that the restaurant is not open other than breakfast time. Only frozen food available at dinner. My bathroom is fine luckily but two of my friends who live in the same hotel (in two different rooms) found the shower door is not tight and resulting in flooding on the bathroom and even the room floor. Causing quite a mess!
Stayed 4 nights in Jun 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and the breakfast was excellent.
Stayed 1 night in Jun 2025

6/10 Okay

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointing, far from 4 star. Rooms are basic, walk in shower was a very small cubical and air con was in effective and noisy.
Stayed 1 night in Jun 2025

8/10 Good

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport. Somewhat walkable to other areas. Not the most attractive part of the city. Front desk staff - one very friendly and easy to interact with; another very abrupt and not as friendly as one would expect for the position.
Stayed 1 night in Jun 2025

6/10 Okay

Cathy

Disliked: Amenities
Hotel rooms are small and dark. Hotel was in an ok location
Stayed 1 night in Jun 2025

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