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Best Western Hotel Plaza

4.0 star property
Hotel with a rooftop terrace, a short walk to Spaccanapoli

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Photo gallery for Best Western Hotel Plaza

View from property
Reception
Standard Room, 1 Double Bed (Bed is French Bed) | 1 bedroom, minibar, in-room safe, desk
32-inch LCD TV with cable channels, TV
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Pet friendly
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, 2 Twin Beds

1 bedroom, minibar, in-room safe, desk

Superior Room, 2 Twin Beds

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Bidet
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, Multiple Beds, Terrace

Junior Suite, Multiple Beds, Terrace | 1 bedroom, minibar, in-room safe, desk

Junior Suite, Multiple Beds, Terrace

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Bidet
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Superior Room, 1 King Bed

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Bidet
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | 1 bedroom, minibar, in-room safe, desk

Family Room, Multiple Beds

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Bidet
Hair dryer
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Room, Multiple Beds

1 bedroom, minibar, in-room safe, desk

Superior Room, Multiple Beds

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Bidet
Hair dryer
  • 16 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed (Bed is French Bed)

Standard Room, 1 Double Bed (Bed is French Bed) | 1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Double Bed (Bed is French Bed)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Bidet
Hair dryer
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

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Exterior

Holiday Inn Naples by IHG

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  • Free WiFi
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About the neighborhood

Map
Piazza Principe Umberto I, 23, Naples, NA, 80142

What's nearby

  • Piazza Giuseppe Garibaldi - 3 min walk - 0.2 miles
  • Naples Underground - 13 min walk - 0.7 miles
  • Port of Naples - 20 min walk - 1.1 miles
  • Molo Beverello Port - 2 min drive - 1.4 miles
  • Via Toledo - 3 min drive - 1.4 miles

Getting around

  • Principe Umberto Tram Stop - 2 min walk
  • Naples (INP-Naples Central Rail Station) - 5 min walk
  • Naples Intl. Airport (NAP) - 5 min drive

Restaurants

  • ‪I Sapori di Parthenope - ‬3 min walk
  • ‪Pasticceria Eredi Carraturo - ‬2 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Mimì alla Ferrovia - ‬2 min walk
  • ‪Pizzeria Vincenzo Costa SRL - ‬4 min walk

About this property

Best Western Hotel Plaza

Upscale hotel near Spaccanapoli
Near Naples Underground and Naples National Archaeological Museum, Best Western Hotel Plaza provides a rooftop terrace, a coffee shop/cafe, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Express check-out, express check-in, and concierge services
  • Coffee/tea in the lobby, 1 meeting room, and a TV in the lobby
  • Guest reviews speak highly of the helpful staff
Room features
All 57 rooms include comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with rainfall showers and bidets
  • 32-inch LCD TVs with premium channels
  • Balconies, refrigerators, and electric kettles

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (EUR 20 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 10 for adults and EUR 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Welcoming dogs only

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 10 for children
  • Airport shuttle fee: EUR 30 per vehicle (one-way)
  • Covered self parking fee: EUR 20 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Best Western Hotel Plaza Hotel
Best Western Hotel Plaza Naples
Best Western Plaza Naples
Best Western Hotel Plaza Naples
Best Western Hotel Plaza Hotel Naples

Frequently asked questions

Is Best Western Hotel Plaza pet-friendly?

Yes, dogs are allowed at this property.

How much is parking at Best Western Hotel Plaza?

Self parking is available for EUR 20 per day.

What time is check-in at Best Western Hotel Plaza?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Best Western Hotel Plaza?

Check-out is at 11 AM.

Does Best Western Hotel Plaza provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 30 per vehicle applies.

Where is Best Western Hotel Plaza located?

Located in Naples City Centre, this hotel is within a 10-minute walk of Piazza Giuseppe Garibaldi and Spaccanapoli. Naples Underground and Naples National Archaeological Museum are also within 1 mi (2 km). Principe Umberto Tram Stop is only a 2-minute walk and Piazza Garibaldi Station is 3 minutes.

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Best Western Hotel Plaza Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 135 out of 663 reviews
Rating 8 - Good. 272 out of 663 reviews
Rating 6 - Okay. 160 out of 663 reviews
Rating 4 - Poor. 62 out of 663 reviews
Rating 2 - Terrible. 34 out of 663 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10

Close to train station but area around hotel is quite rough, run down and dirty.
Stayed 1 night in Apr 2025

6/10

The hotel itself is okay and the central location close to the train cannot be beat. Staff was very nice and accommodating and breakfast was okay. Area on the whole is shady and sketchy and we had a little trouble getting in during a late night. The walls still kind of smelled of cigarette smoke and it's just an older, very basic hotel. Nothing phenomenal, but nothing terrible either. Cheap.
Stayed 3 nights in May 2025

8/10

It was ok
Stayed 3 nights in Mar 2025

10/10

The rooftop was very nice, breakfast excellent
Stayed 1 night in Sep 2024

10/10

Friendly staff and nice location
Stayed 1 night in Jun 2024

10/10

Clean property, attentive and welcoming staff
Stayed 2 nights in Sep 2024

10/10

The hotel is great. The staff top. Clean and efficient. Just the water at the shower was not good enough.
Stayed 1 night in Jan 2025

10/10

The staff were very nice.
Stayed 2 nights in Aug 2024

10/10

Very good hotel clean and tidy staff very friendly with a lovely breakfast rooftop bar.
Stayed 1 night in Jun 2024

2/10

Bad servicr
Stayed 5 nights in Apr 2025

6/10

Nice and renovated, but lock did not work on door.
Stayed 2 nights in Feb 2025

8/10

Room was updated and clean. Closeness to train station was a plus.
Stayed 2 nights in Sep 2024

8/10

Close to train station.
Stayed 1 night in Sep 2024

10/10

Nice part of town. Quieter than downtown.
Stayed 2 nights in Sep 2024

10/10

Staff was so friendly! Went out of their way to become our friends and give next-level service.
Stayed 1 night in Jun 2024

6/10

Awful area. Hotel is ok.
Stayed 1 night in Jul 2024

10/10

Staff is super friendly and helpful. Was able to use luggage storage after checkout
Stayed 1 night in Jun 2024

8/10

Excellent staff. Excellent breakfast options and good value for money.
Stayed 3 nights in Sep 2022

10/10

The staff was so kind! The breakfast on the roof was both plentiful, delicious, and beautiful. It was so quiet at night and we slept well in the clean room. Very close to the train station and easy to navigate to delicious food.
Stayed 2 nights in Apr 2024

6/10

Property was fine, not sure I would stay again. Area around hotel appeared a little rough, not sure it was unsafe as much as the streets were dirty with many locals hanging around. It is a 5 min walk to Termini and there are many restaurants very close by. We went on 2 tours and the meeting point was at a hotel that was a short 10 min walk. Location was convenient. Staff was helpful. Rooms were small and dark, and did not get much daylight. For the price and the amount of time we spent in the room it worked out well.
Stayed 3 nights in Dec 2024

10/10

When we were driving to the hotel, we were not sure it was in a great spot for us as the area round. It seemed a little bit sketchy. However, the hotel was beautiful and we were very happy there and would definitely recommend staying there. We did find a restaurant around the corner close to the Train station, which had some great food
Stayed 1 night in Sep 2024

8/10

Everyone at the hotel was helpful and professional. The breakfast was excellent, with a wide range of choices. My double room was quite spacious and surprisingly quiet. I appreciated the comfortable seating area where we could wait after checking out and before heading toward the nearby train station.
Stayed 2 nights in Apr 2024

10/10

I’d stay there again. Conveniently close to Napoli Centrale station and the Metro. Quiet. Well maintained older hotel.
Stayed 13 nights in Sep 2023

6/10

Clean
Stayed 5 nights in Apr 2024

10/10

Very centrally located. The area is a little rough but we live in a similar type city.
Stayed 11 nights in Oct 2023