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Best Western Plus Hotel Plaza

Property class: 4

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Photo gallery for Best Western Plus Hotel Plaza

A table with breakfast items and a city view. - Best Western Plus Hotel Plaza (Naples)
A modern hotel lobby with a marble floor, a central archway, and a seating area. - Best Western Plus Hotel Plaza (Naples)
A modern room with wooden flooring, exercise equipment, and a large mirror. - Best Western Plus Hotel Plaza (Naples)
Lobby - Best Western Plus Hotel Plaza (Naples)
A multi-story building with a yellow facade, multiple balconies, and a sign indicating directions to Milan. - Best Western Plus Hotel Plaza (Naples)
Spaccanapoli and Port of Naples are located near Best Western Plus Hotel Plaza, which provides a rooftop terrace, a coffee shop/cafe, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Room, 2 Twin Beds

A hotel room with two beds, a painting on the wall, a large window with blue curtains, and a mirror.

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed

A hotel room with a bed, a painting on the wall, and a wooden floor.

Superior Room, 1 King Bed

7.8 out of 10
Good
(22 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, Multiple Beds

A modern hotel room with a wooden floor, a large window with curtains, a bed, a bedside table, and a wall with a textured pattern.

Family Room, Multiple Beds

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, Multiple Beds

A modern hotel room with a glass shower enclosure, a wooden floor, two beds with white bedding, a bedside table, and a small ottoman.

Superior Room, Multiple Beds

7.4 out of 10
Good
(9 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed (Bed is French Bed)

A hotel room with a bed, a desk with a TV, a painting on the wall, and a window with curtains.

Standard Room, 1 Double Bed (Bed is French Bed)

8.8 out of 10
Excellent
(6 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Junior Suite, Multiple Beds, Terrace

A modern bedroom with a large bed, a bedside table, a mirror, and a wardrobe.

Junior Suite, Multiple Beds, Terrace

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Standard Single Room

A modern hotel room with a bed, bedside table, TV, and a shower area.

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Superior King Room

A hotel room with a bed, a television, a desk with a chair, and a window with curtains.

Superior King Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Twin Room

A hotel room with a wooden floor, a desk with a television, two beds, and a painting on the wall.

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Naples City Centre, a neighborhood in Naples, Best Western Plus Hotel Plaza is in a shopping district and near the airport. Spaccanapoli and Castel dell'Ovo are notable landmarks, and the area's natural beauty can be seen at Gulf of Naples and Mount Vesuvius. Botanical Garden of Naples and San Giacomo degli Spagnoli are also worth visiting. Visit our Naples travel guide
Map
Piazza Principe Umberto I, 23, Naples, NA, 80142

What's nearby

  • A cityscape with a prominent yellow building with a red roof, a busy street, and a large yellow dome structure.
    Corso Umberto I
    3 min walk - 0.2 miles
  • A densely packed urban area with historic buildings, a prominent church with a green roof, and a large dome structure.
    Spaccanapoli
    5 min walk - 0.3 miles
  • A historic cathedral with intricate Gothic architecture, including pointed arches and detailed stone carvings.
    Naples Cathedral
    12 min walk - 0.7 miles
  • Piazza Giuseppe Garibaldi
    3 min walk - 0.2 miles
  • Naples Underground
    13 min walk - 0.7 miles

Getting around

  • Principe Umberto Tram Stop
    2 min walk
  • Naples (INP-Naples Central Rail Station)
    5 min walk
  • Naples Intl. Airport (NAP)
    18 min drive

Restaurants

  • Cuori di Sfogliatella
    5 min walk
  • Scaturchio
    6 min walk
  • Caffe' Mexico
    5 min walk
  • Gran Caffè Novara
    5 min walk
  • McDonald's
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (EUR 25 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 10 for adults and EUR 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Welcoming dogs only

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 10 for children
  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 4)
  • Covered self parking fee: EUR 25 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property class

This property has received its official star rating from the local rating authority.

Frequently asked questions

Is Best Western Plus Hotel Plaza pet-friendly?

Yes, dogs are allowed at this property.

How much is parking?

Self parking is available for EUR 25 per day.

What time is check-in at Best Western Plus Hotel Plaza?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Best Western Plus Hotel Plaza?

Check-out is at 11 AM.

Does Best Western Plus Hotel Plaza provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 30 per vehicle applies.

Where is Best Western Plus Hotel Plaza located?

Located in Naples City Centre, this hotel is within a 10-minute walk of Piazza Giuseppe Garibaldi and Spaccanapoli. Port of Naples and Via Toledo are also within 2 mi (3 km). Principe Umberto Tram Stop is only a 2-minute walk and Ponte Casanova Ist. Sogliano Tram Stop is 3 minutes.

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Reviews

Best Western Plus Hotel Plaza Reviews

7.4

Good

8.2

Cleanliness

5.8

Location

7.8

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 156 out of 728 reviews
Rating 8 - Good. 297 out of 728 reviews
Rating 6 - Okay. 173 out of 728 reviews
Rating 4 - Poor. 65 out of 728 reviews
Rating 2 - Terrible. 37 out of 728 reviews

Reviews

Verified review

6/10 Okay

Nancy

Liked: Cleanliness
Location was close to the train station. Room was clean although the refrigerator in the room was not checked from previous guest and there was food left in it. Bathroom could use updates and shower was difficult to use.
Stayed 2 nights in Aug 2026
Verified review

6/10 Okay

MELINA

Liked: Staff & service
The property is currently being renovated. Is conveniently located close to the train station.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Ayodele Adetokunbo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel, clean, in a good location and with very helpful staff. A special mention for Gianfranco who went above and beyond when I accidentally cut myself and needed to stop the bleeding at 01.30 am..
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and the breakfast was excellent.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Ozcan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and nice location
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, great breakfast, great staff, the area around it is not excellent, kind of dirty and busy, near bus stations, but Napoli is like that in general anyway. Fun stay.
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Naples was good

Loved it and great location
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel clean and tidy staff very friendly with a lovely breakfast rooftop bar.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Colm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop was very nice, breakfast excellent
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, attentive staff for the most part but not too friendly, small shower,
Stayed 8 nights in Nov 2025
Verified review

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at desk friendly. The room was very spacious with a good view of the street. Breakfast was 10 euro, which was a good price for the selection. Breakfast area was a nice room with a view of Naples. Great location close to train station and metro. I would recommend the Best Western to anyone visiting Naples.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was only here for a stopover after a late flight. Hotel is in a great central location, welcoming and clean. Ideal for us
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Salvador

Liked: Cleanliness
Room was updated and clean. Closeness to train station was a plus.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly! Went out of their way to become our friends and give next-level service.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly and helpful. Was able to use luggage storage after checkout
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

REBECCA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind! The breakfast on the roof was both plentiful, delicious, and beautiful. It was so quiet at night and we slept well in the clean room. Very close to the train station and easy to navigate to delicious food.
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

R J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Plain but serviceable!

I’d stay there again. Conveniently close to Napoli Centrale station and the Metro. Quiet. Well maintained older hotel.
Stayed 13 nights in Sep 2023
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located. The area is a little rough but we live in a similar type city.
Stayed 11 nights in Oct 2023
Verified review

10/10 Excellent

Valeria

The hotel is great. The staff top. Clean and efficient. Just the water at the shower was not good enough.
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfotable, convenient and with helpful staff

Everyone at the hotel was helpful and professional. The breakfast was excellent, with a wide range of choices. My double room was quite spacious and surprisingly quiet. I appreciated the comfortable seating area where we could wait after checking out and before heading toward the nearby train station.
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport. Somewhat walkable to other areas. Not the most attractive part of the city. Front desk staff - one very friendly and easy to interact with; another very abrupt and not as friendly as one would expect for the position.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we were driving to the hotel, we were not sure it was in a great spot for us as the area round. It seemed a little bit sketchy. However, the hotel was beautiful and we were very happy there and would definitely recommend staying there. We did find a restaurant around the corner close to the Train station, which had some great food
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

Carolyn

Liked: Staff & service
Disliked: Amenities
The hotel itself is okay and the central location close to the train cannot be beat. Staff was very nice and accommodating and breakfast was okay. Area on the whole is shady and sketchy and we had a little trouble getting in during a late night. The walls still kind of smelled of cigarette smoke and it's just an older, very basic hotel. Nothing phenomenal, but nothing terrible either. Cheap.
Stayed 3 nights in May 2025
Verified review

8/10 Good

Win Sum

Liked: Cleanliness, amenities, property conditions & facilities
Quite a convenient location. Easy to find the hotel, just around the corner of the Piazza Garibaldi and near to the stop No.7 of the city bus tour (ticket can be bought at the hotel). Helpful staff too. Nice breakfast with a pretty balcony. Such a pity that the restaurant is not open other than breakfast time. Only frozen food available at dinner. My bathroom is fine luckily but two of my friends who live in the same hotel (in two different rooms) found the shower door is not tight and resulting in flooding on the bathroom and even the room floor. Causing quite a mess!
Stayed 4 nights in Jun 2025
Verified review

6/10 Okay

April

Liked: Cleanliness, staff & service
Property was fine, not sure I would stay again. Area around hotel appeared a little rough, not sure it was unsafe as much as the streets were dirty with many locals hanging around. It is a 5 min walk to Termini and there are many restaurants very close by. We went on 2 tours and the meeting point was at a hotel that was a short 10 min walk. Location was convenient. Staff was helpful. Rooms were small and dark, and did not get much daylight. For the price and the amount of time we spent in the room it worked out well.
Stayed 3 nights in Dec 2024