Does Shangri-La Nanjing have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–11:00 PM.

Is Shangri-La Nanjing pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shangri-La Nanjing?

Valet parking is free at this property.

What time is check-in at Shangri-La Nanjing?

Check-in start time: 2 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Shangri-La Nanjing?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Shangri-La Nanjing located?

This family-friendly Nanjing hotel is located in the historical district, within 3 mi (5 km) of Xuanwu Lake Park and Southeast University. Nanjing Presidential Palace and Nanjing Yangtze River Bridge are also within 6 mi (10 km). Xinmofanmalu Station is only a 2-minute walk and Xuanwumen Station is 12 minutes.

10/10 Excellent

Zekun

Jul 14, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel.

Stayed 2 nights in Jul 2024

10/10 Excellent

Kai

Jun 17, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Comfortable stay with kid

Stayed 2 nights in Jun 2024

8/10 Good

Travel

Mar 24, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business Hotel

Great for Business stay

10/10 Excellent

Edward

Aug 27, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great breakfast and buffer lunch

Had a comfortable stay and service was great.

6/10 Okay

Kun

Sep 3, 2025

Disliked: Staff & service, property conditions & facilities

The facility needs more maintenance and updates. The ceiling of the big lobby seems to have water leak on the top and you can see the water signs left still there on the ceiling. The restaurant "江南灶“ uses really old chairs and some surfaces are quite worn out. Staff in general are courteous and helpful. There are exceptions though. Some staff in 江南灶 are quite callous in collecting payment. Their systems of payments were quite funny. As a resident of the hotel, I was asked to deposit 1000 yuan and I thought my credit card information would be good enough for meals, as normally happening with other five-star hotels I've been to. Not at 江南灶！At the second meal, the staff came straight to my face at collection and told me that my deposit of 1000 yuan won't cover it. I had to go back to my room and deposit another 3000 yuan to the front desk. At the third meal, it was more embarrassing that a different staff at collection did exactly the same thing. He came straight to my table and told me in front of my guest that I need more deposits. Maybe this restaurant is financially independent from the hotel and the staff was not properly trained. I complained to the manager that day. Lady Qian, the manager, was nice enough to apologize and showed up at my next dinner and served the first round of wine. I appreciated her attitude. Nonetheless, the collection experiences (twice) was quite unpleasant. Something that you would not expect at a five-star hotel.

Stayed 6 nights in Aug 2025

8/10 Good

Verified traveler

Feb 2, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good breakfast buffet.

10/10 Excellent

ka kui

Apr 27, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous view & fabulous room. Unforgettable stay!

10/10 Excellent

jane

Jul 11, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lake view

Wonderful experience with great services provided, and extremely gorgeous view in the hotel

Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveler

Jun 1, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Elegant hotel, recommend for stay

Hotel is very nice, room very comfortable,service is very good.You can order food 24 hours.highly recommend

10/10 Excellent

Verified traveler

Jan 18, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Beautiful room, very friendly staff, convenient location. The hotel room had great large bathroom and comfy bed. The breakfast was pretty good as well.

10/10 Excellent

Paul D.

Nov 29, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel that is really clean.

Loved it. Great breakfast, too! The beds were really comfortable and the bathroom was extremely clean!

6/10 Okay

ling

Oct 3, 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disappointed

Some Restaurant food is good but some is not good

Stayed 4 nights in Sep 2024

6/10 Okay

Tiong Sheng

Nov 11, 2024

Liked: Cleanliness, amenities

Disliked: Property conditions & facilities

Lobby is so warm, fragrance are so strong that I have to go outside for some fresh air while checking in. Took a taxi back to the hotel with baby, as soon as we get off the taxi have not even check if we get everything from the car and the attendant start screaming at the driver to move the car! Where is the safety for your guest?

Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Dec 15, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel in Nanjing

Stayed two nights for family trip. Love it. Service is excellent and friendly. Swimming pool is stunning nice. Will stay there next time.

10/10 Excellent

WAI LING

Sep 9, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jul 2024

10/10 Excellent

Jocelyn

Dec 9, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect experience!

Perfect check in experiencs. Super helpful and we upgraded 2 rooms to executive suite so as to have connecting rooms as we have children travelling with us. Suite comes with free bfast, afternoon tea and dinner at the club house. Nice view at 40th floor club house Every staff was attention to details! Didnt manage to get the name of a staff serving bfast at 2nd floor. She saw us pouring milk to our coffee and immediately made a cup of hot milk for our coffee! Superb service from check in to bfast to dinner to even then cleaning ladies. Location is good too. Highly recommended hotel!

Stayed 3 nights in Dec 2024

10/10 Excellent

Paul

Mar 3, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean good value close to Metro line 4 Pudong Ave

Standard was much closer to Sofitel than Novotel. Room was really clean and had nice views of the smog. Breakfast was excellent.

10/10 Excellent

Scott

Oct 26, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy with the hotel

Great hotel. Very helpful staff for booking train tickets, taxis, or translation. Great room. The area itself is a little "out of the action" but next to the metro, which is easy for foreigners to use.

Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveler

Apr 6, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Next To Metro and Meet Shangrila Standards

Superb facilities and service thats a notch above the already excellent hotel service in China. Breakfast was fabulolous. 50 m from Subway.

Stayed 1 night in Apr 2018

8/10 Good

bonnie

Jan 3, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Restaurant staff need hygiene retraining

Check in was smooth. Staff cordial. Room was up to the usual Shangri-la standard. Ate at Cafe Xuan. Food was good. Used the powder room the same time as one of their staff and was stunned that she did not wash her hands after coming out of the W.C.!!

4/10 Poor

Maggie

Jun 5, 2015

Disliked: Staff & service, property conditions & facilities

The Worst Shangri La Ever!

Totally vulgar, the worst shangri la ever. Cheap deco and room supplies, indifferent staffs, noisy public area, can't remember one tiny good thing about my stay, would not visit again, never ever!

8/10 Good

Manoj

Mar 8, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Hotel was great only problem was late night no coffee shop or bar could serve drinks or food so had to order room service from limited all night menu. My room was all good but my friends room had a cleanliness issue which they sorted later. All in all a luxurious comfortable stay barring a few small hiccups

6/10 Okay

KARL S

Dec 27, 2015

Liked: Cleanliness, room comfort

Disliked: Staff & service

Reconsider this Shangri-La

I was disappointed with my stay at Shangri-La. I stayed at the hotel when i first opened in Nanjing last year and the service was much better. No signature fresh fruit in the rooms and the staff was not as attentive as when it first opened. Disappointing.

10/10 Excellent

Tram

Oct 31, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a great stay. Location is excellent , just next to the MRT and ride hailing app DiDi is just 1 click away. Service was all good. I arrived very early, left my luggage, walked around a bit, and got an early check-in at around 12. Big room with comfortable bed and all necessities you usually expect at a high end hotel. Massage at Chi spa is legendary and it's worth the price. The onsite restaurant Jiangnan Wok was voted 2nd best in the city but I think it's worth the number 1 position after trying both. The food was amazing, give it a try when you stay at the hotel. Now the improvement needed: the facilities already feel aging. Nothing broken but you can see the tired and old here and there, the in room carpet feels torn, discoloring in the bathroom, etc. Hope a renovation is already planned for the hotel. I slept in late 1 day and the construction next door was very loud, disrupting my lazy morning. Had I known about the work I could have planned something better. Last but not least, what a pity I didn't get to try the pool as the maintenance started during my stay. It was not communicated when I booked but info provided in the room when I arrived.

Stayed 4 nights in Oct 2024

8/10 Good

Verified traveler

Nov 30, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good hotel in Nanjing

Being an independent highrise not attached to any shopping complex, it is only one stop from the Nanjing railway station, so great choice for lazy business travelers who take train to Nanjing and want to avoid local traffic. The subway station, however, does not have an underground path connecting directly to the hotel, so you need to climb up the subway and take a 5 minutes walk along the pedestrian walkway on the main street to get to the main hotel entrance, which is slightly inconvenient considering so many scooter motorcycles in China dash on pedestrian walkway.I stayed at a lake view room , which is very spacious, and offers spectacular mountain and lake view. Window is well cleaned. Very fortunately, weather was good so I saw both thrilling sunrise and full moonlight that day, which is considered a luxury now due to the lingering smog problem China is facing.Hotel offered me complimentary 4pm checkout, nice, and also offered me free access to the lounge, which unfortunately doesnt offer 360 view; if you want to see the view on the other sides, you will need to dine in the restaurant next to it. Amenity in the room is that famous L'o brand, nice. Bed is big and comfortable. Breakfast is good too.some furniture in the room has sharp edges, and the interior decor seems a bit old fashioned. The overall service professionalism is not as top-class as InterCon in Nanjing.In conclusion, a very nice hotel, and I will definitely recommend to other people.

Shangri-La Nanjing

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