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Naraya

4.0 star property
Escape to serenity with natural hot springs nearby and unwind amidst lush greenery.

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Photo gallery for Naraya

Hot springs - Naraya (Kusatsu)
Lobby - Naraya (Kusatsu)
Front of property - evening/night - Naraya (Kusatsu)
Lobby lounge - Naraya (Kusatsu)
Hallway - Naraya (Kusatsu)
Unwind in the tranquil surroundings of Naraya, an upscale ryokan near Yubatake. Indulge in a rejuvenating soak at the indoor mineral hot spring (onsen) and enjoy a drink at the bar or coffee shop/cafe, then stay connected with free in-room WiFi. With hot springs on site, an elevator for easy access and newspapers to keep you informed.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Restaurant
  • Bar
  • Housekeeping
  • 24/7 front desk

Room options

About the neighborhood

Kusatsu is home to Naraya. The area's natural beauty can be seen at Sainokawara Park and Yubatake. Kusatsu Nettaiken and Karuizawa Toy Kingdom are also worth visiting. Visit our Kusatsu travel guide
Map
Kusatsu 396, Kusatsu, Gunma, 377-1711

What's nearby

  • Kusatsu Onsen Hotspring Yubatake Night View in Gunma Prefecture,Japan; Shutterstock ID 582430912; purchase_order: SF 06557000; job: ; client: ; other:
    Yubatake
    1 min walk - 0.1 miles
  • Sainokawara Park hot spring in Kusatsu onsen. Gunma,Japan.; Shutterstock ID 714212353; purchase_order: SF 06557000; job: ; client: ; other:
    Sainokawara Park
    4 min walk - 0.3 miles
  • KusatsuGunmaJapan_KusatsuTownOnsenMuseum_553248621586074533_2
    Kusatsu Town Onsen Museum
    5 min walk - 0.3 miles
  • KusatsuGunmaJapan_KusatsuInternationalSkiPlace_553248621532775559_2
    Kusatsu Onsen Ski Resort
    15 min walk - 0.8 miles
  • Kusatsu Nettaiken
    7 min walk - 0.4 miles

Getting around

  • Naganohara-Kusatsuguchi Station
    27 min drive
  • Yudanaka Station
    43 min drive

Restaurants

  • 縁日村
    2 min walk
  • 三國家
    1 min walk
  • 草津温泉プリン
    1 min walk
  • 上州麺処 平野家
    2 min walk
  • 手打蕎麦 あおやま
    1 min walk

About this property

Naraya

Upscale ryokan near Yubatake
Located close to Sainokawara Park, Naraya provides an indoor mineral hot spring (onsen), a coffee shop/cafe, and a bar. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Hot springs on site, a water dispenser, and free newspapers
  • A 24-hour front desk and an elevator
Room features
All guestrooms are individually furnished, and have amenities such as free WiFi, safes, and free bottled water.
Other amenities include:
  • Bathrooms with spring water tubs and hydromassage showers
  • Refrigerators and daily housekeeping

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9.2 out of 10, Wonderful, 272 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Hot springs

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Water dispenser

Guest services

  • Housekeeping (daily)

Spa

  • Hot springs
  • Public bath open from 1:00 AM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Elevator

More

  • 5 floors
  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Hair dryer
  • Hydromassage showerhead
  • Separate bathtub and shower
  • Shared bathroom (in-room sink)
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booking rooms with Half Board should check in by 7 PM. Half Board dinner is a fixed menu and cannot be customized.

Renovations and closures

The property is closed between June 21 and June 26.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children 17 and younger are not allowed at this property; All guests older than 17 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children 17 years old and younger are not permitted at this property
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Naraya Inn Kusatsu
Naraya Inn
Naraya Kusatsu
Naraya Ryokan
Naraya Kusatsu
Naraya Ryokan Kusatsu

Frequently asked questions

Is Naraya pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Naraya?

Check-in start time: 2:00 PM; Check-in end time: 7 PM. After-hours check-in is not available.

What time is check-out at Naraya?

Check-out is at 11:00 AM.

Where is Naraya located?

Situated in Kusatsu, this ryokan is within a 5-minute walk of Yubatake and Sainokawara Park.

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Reviews

Naraya Reviews

9.2

Wonderful

9.2

Cleanliness

9.2

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 71 out of 109 reviews
Rating 8 - Good. 31 out of 109 reviews
Rating 6 - Okay. 4 out of 109 reviews
Rating 4 - Poor. 1 out of 109 reviews
Rating 2 - Terrible. 2 out of 109 reviews

Reviews

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and sincerely. Room is clean and tidy. Outlook and interior design are excellent.
Stayed 1 night in Nov 2022

10/10 Excellent

Eng Kiat William

Liked: Cleanliness, staff & service, property conditions & facilities
We love staying at historic hotel. Best feature of Natalya is it's on-site onsen which is convienently accessible for hotel guests. Dining was great but they need more staff training for international guests. Checkout was a bit chaotic and inefficient with guests sitting around in the lobby waiting for the turn to be checked out (two staff at reception, and only one was doing all the checkouts). Otherwise, the hotel is convienently located close to town center and walking distance to the bus terminal, public onsens, etc.. we booked a room that overlooked the kusatsu yubatake.

8/10 Good

Jungsoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
meals are not as good as I expected, so as the meal service.
Stayed 2 nights in Nov 2022

8/10 Good

Jada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great with the yubatake right around the corner. Nice ryokan with large rooms and onsens, but the building itself was not particularly exceptional. Very good, but not great considering the price. However we had several wonderful surprises for our kaiseki dinners and breakfasts. We stayed 3 nights and 2 nights towards the end of dinner a sushi chef came into our dining room and we were able to order as much sushi as we could eat. In the morning another chef came in and made individual tamago-yaki to go along with the rest of the breakfast. And the best surprise were the large individual tear drop ice igloos at one dinner with sashimi inside. Absolutely beautiful and stunning and of course the sashimi excellent.
Stayed 3 nights in Nov 2022

10/10 Excellent

K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿泊前に予約確認のメールを頂いた際にバスターミナルまでお迎えをお願いしました。到着したら連絡くださいとの返信がありましたが、当日到着時間にお迎えにきてくださりとても助かりました。 口コミでお料理のことを書かれている方がいて気になっていましたが、そんな心配もなく、夕食、朝食共に大変おいしかったです。お湯も間違いなくすばらしいです。男女交代制です。
Stayed 1 night in Dec 2022

10/10 Excellent

ノリコ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉が白旗源泉なのでとても肌がすべすべになり清潔感もある綺麗な宿でした。
Stayed 1 night in Oct 2022

8/10 Good

TETSUYA, SUZAKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
低層階にのみ階段が存在するのはちょっと残念。 しかし立地や温泉は抜群ですし、料理も創意工夫が施されていて、何回行っても飽きません。
Stayed 1 night in Jul 2022

10/10 Excellent

リュウノスケ

Liked: Staff & service, amenities, property conditions & facilities
ホスピタリティの高いお宿でした！ お料理もとても美味しかったし満足なボリュームで、温泉も落ち着く空間でよかったです！
Stayed 1 night in Jul 2022

10/10 Excellent

tetsuo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

最高な宿です。

伝統ある温泉旅館で古い所を生かし、でもトイレや部屋はきれい。とっても掃除が行き届き 快適でした。従業員もとても良い対応でした。また、行きたいです。料理も美味しい。
Stayed 1 night in May 2022

8/10 Good

yumiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
老舗旅館らしい趣のある宿です。以前から気になっていたので今回宿泊させていただきました。時節柄食事処が個室なので安心でした。ただ味付けが私には濃かったようで、碗ものや煮物などどれも似た味に感じてしまいました。そこだけが残念でした。草津の湯は何度も入ると湯あたりしそうなイメージがあったのですが、そんなことはなくとても良かったです。 ちょっとしたアクシデント(宿に取材が来て騒がしかった)があったのですが、宿の方のご対応で結果的にはのんびり快適に過ごせました。
Stayed 1 night in Feb 2022

10/10 Excellent

Takahiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事も美味しく、設備も充実していました。
Stayed 1 night in Jan 2022

8/10 Good

kunihiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

又、行きたい宿！

草津の湯は最高ですね！食事も大変美味しかったし。駐車場は徒歩で10分と離れていますが、送迎してもらい楽チンでした。湯畑からも近く楽しめました。又、行きたい宿ですね！（今回2度目）
Stayed 1 night in Sep 2021

10/10 Excellent

Hinako

Liked: Cleanliness, staff & service, property conditions & facilities
ご飯がとても美味しかった。
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事が品数も豊富で大変美味しかったです。
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

日常を忘れて休める、温泉宿でした。

老舗の和を感じる宿でした。 時に温泉は風情あり、最高の趣きがあるものでした。 ただ、少し熱めです。
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

さすがの五つ星旅館

最高です。いつ、誰が掃除してるのか分からない位、裏を見せない姿勢が素敵です。館内はお香の香りが程よくしています。ホスピタリティは、個々で分かれます。恐らくトップクラスの方の中には、若干感じ悪い印象の方もいましたが、従業員クラスの方々は、非常に感じ良く、こちらが求めた以上のサービスを気持ちを込めてしてくださいます。
Stayed 1 night in Dec 2020

2/10 Terrible

Teruhisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

古い旅館

古くて空調が悪くおとがうるさく寝れなかった。 部屋のベット間に柱があり通るのに気をつけないとあたる。
Stayed 1 night in Aug 2020

8/10 Good

SATOSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

お風呂、食事良し

お風呂の湯加減は完璧。食事も個室でゆっくり。立地良し。
Stayed 1 night in Aug 2020

6/10 Okay

masamori

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

クーラーの音がうるさかった。

サービスや料理は良かったのですが、足が悪いので、ツインの部屋をリクエストしましたが、ツインの部屋は隣のホテルと隣接の為に窓の外は壁で景観は望めませんでした。又、部屋のエアコンは窓に後付けのクーラーで、コンプレッサーの音と送風の始動と停止の音がうるさく、ツインの部屋はお奨め出来ません。
Stayed 1 night in Aug 2020

8/10 Good

ケン, 神奈川

Liked: Property conditions & facilities
温泉が最高です。スタッフのサービスにはばらつきがあり、教育が徹底されていない印象があります。
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

値段相応！

雰囲気良し、お風呂良し、料理良し、接客良し、立地良し！ なので料金は妥当です。 これでもう少し安ければ文句無しですね。
Stayed 1 night in Jun 2020

6/10 Okay

あつし, 埼玉県

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
湯畑からも近く老舗旅館の雰囲気があり、満足でしたが、お店の人の接客に課題を感じました。 配膳の方はマスクのせいもあってよく聞き取りづらく、質問をしたことにも曖昧な回答でした。 （湯畑は今夜もライトアップされてますか？と尋ねたら、恐らく。。みたいな感じの回答で、その後も確認する機会があったのに、そのままでした。。 悪い点がはひとつもなかったですが、期待値ほどの接客がなかったのが残念でした。
Stayed 1 night in May 2020

8/10 Good

Fen, Vancouver Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good Location and stuff Friendly, Dinner food quality I disappointed.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

快適に過ごさせていただきました。

大変よかったです。お風呂の温度も少し熱めで、冬の露天風呂にはちょうどいい感じでした。ありがとうございました。
Stayed 1 night in Feb 2020

8/10 Good

GING-YAU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
除了房間老舊，其他都很不錯！
Stayed 1 night in Jan 2020