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Best Western Nairobi Upper Hill

3.5 star property
Travelers find a peaceful garden retreat at Best Western Nairobi Upper Hill, with four restaurants to fuel adventures through Kenya's vibrant capital city

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Photo gallery for Best Western Nairobi Upper Hill

Reception - Best Western Nairobi Upper Hill (Nairobi)
Exterior - Best Western Nairobi Upper Hill (Nairobi)
Restaurant - Best Western Nairobi Upper Hill (Nairobi)
Exterior - Best Western Nairobi Upper Hill (Nairobi)
Property grounds - Best Western Nairobi Upper Hill (Nairobi)
Located in Upper Hill, this hotel balances tranquility with urban convenience. The garden offers a quiet spot to unwind after exploring Nairobi, while four on-site restaurants provide dining options all day. Free WiFi, self-parking, and a gym round out the practical amenities.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Business services

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, free WiFi, bed sheets

Standard Room, 1 King Bed

Highlights

TV
Ceiling fan
Free bottled water
Coffee/tea maker
In-room safe
Desk
Daily housekeeping
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Connecting Rooms

Family Room, Multiple Beds, Connecting Rooms | In-room safe, desk, free WiFi, bed sheets

Family Room, Multiple Beds, Connecting Rooms

Highlights

TV
Ceiling fan
Free bottled water
Coffee/tea maker
In-room safe
Desk
Daily housekeeping
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Standard Room, 1 Twin Bed (Cozy Room)

In-room safe, desk, free WiFi, bed sheets

Standard Room, 1 Twin Bed (Cozy Room)

8.0 out of 10
Very good
(1 review)

Highlights

TV
Ceiling fan
Free bottled water
Coffee/tea maker
In-room safe
Desk
Daily housekeeping
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, free WiFi, bed sheets

Superior Room, 1 King Bed

Highlights

TV
Ceiling fan
Free bottled water
Coffee/tea maker
In-room safe
Desk
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

In-room safe, desk, free WiFi, bed sheets

Standard Room, 2 Twin Beds

Highlights

TV
Ceiling fan
Free bottled water
Coffee/tea maker
In-room safe
Desk
Daily housekeeping
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Accessible, Patio (Walk-in Shower)

Suite, 1 King Bed, Accessible, Patio (Walk-in Shower) | In-room safe, desk, free WiFi, bed sheets

Suite, 1 King Bed, Accessible, Patio (Walk-in Shower)

Highlights

TV
Ceiling fan
Free bottled water
Coffee/tea maker
In-room safe
Desk
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchenette (View)

Suite, 1 King Bed, Kitchenette (View) | In-room safe, desk, free WiFi, bed sheets

Suite, 1 King Bed, Kitchenette (View)

Highlights

TV
Ceiling fan
Free bottled water
Coffee/tea maker
In-room safe
Desk
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Kitchenette (View)

Premium Suite, 1 King Bed, Kitchenette (View) | In-room safe, desk, free WiFi, bed sheets

Premium Suite, 1 King Bed, Kitchenette (View)

Highlights

TV
Ceiling fan
Free bottled water
Coffee/tea maker
In-room safe
Desk
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Cozy Room

In-room safe, desk, free WiFi, bed sheets

Cozy Room

  • Sleeps 1

View all photos for Standard King Room

In-room safe, desk, free WiFi, bed sheets

Standard King Room

  • Sleeps 2

View all photos for Superior Twin Room

In-room safe, desk, free WiFi, bed sheets

Superior Twin Room

  • Sleeps 2

View all photos for Family Room

In-room safe, desk, free WiFi, bed sheets

Family Room

  • Sleeps 2

Superior King Room

  • Sleeps 2

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About the neighborhood

Located in Nairobi, Best Western Nairobi Upper Hill is in the business district. Kenya Railway Golf Club and Royal Nairobi Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Nairobi National Park and Karura Forest. Nairobi Railway Museum and Arboretum are also worth visiting. Spend some time exploring the area's activities, including golfing. Visit our Nairobi travel guide
Map
2nd Ngong Avenue, Nairobi

What's nearby

  • Nairobi Landmarks, Kenya
    Kenyatta International Convention Centre
    20 min walk - 1.1 miles
  • In my opinion the best hotel in Nairobi, its cozy and welcomming.
    University of Nairobi
    2 min drive - 0.9 miles
  • Uhuru Park
    8 min walk - 0.5 miles
  • Nairobi Hospital
    8 min walk - 0.5 miles
  • Central Park
    13 min walk - 0.7 miles

Getting around

  • Syokimau Station
    24 min drive
  • Nairobi (WIL-Wilson)
    11 min drive

Restaurants

  • Bricklayers Arms
    18 min walk
  • Alan Bobbes Bistro
    1 min walk
  • Java KMA
    11 min walk
  • Java Upper Hill
    10 min walk
  • Newlife Vegetarian Dishes
    7 min walk

About this property

Best Western Nairobi Upper Hill

Hotel located in Kilimani
You can look forward to an airport shuttle, a terrace, and a garden at Best Western Nairobi Upper Hill. Be sure to enjoy a meal at any of the 4 on-site restaurants. In addition to dry cleaning/laundry services and a gym, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Buffet breakfast (surcharge), airport pick-up service (surcharge), and express check-out
  • Concierge services, smoke-free premises, and a banquet hall
Room features
All 84 rooms have amenities such as free WiFi and safes, as well as free bottled water and room service.
More amenities include:
  • Showers and free toiletries
  • TVs with premium channels
  • Coffee/tea makers, ceiling fans, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 10 to 15 for adults and USD 8 to 12 for children
  • 4 restaurants
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (624 square feet of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom

More

  • Banquet hall
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 10 to 15 for adults, and USD 8 to 12 for children
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Country Lodge Nairobi
Country Nairobi
Town Lodge Upper Hill Nairobi Hotel
Town Lodge Upper Hill Hotel
Town Lodge Upper Hill Nairobi
Town Lodge Upper Hill
Country Hotel Nairobi

Frequently asked questions

Is Best Western Nairobi Upper Hill pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Nairobi Upper Hill?

Check-in start time: noon; Check-in end time: 6:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Best Western Nairobi Upper Hill?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Does Best Western Nairobi Upper Hill provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 25 per vehicle applies.

Where is Best Western Nairobi Upper Hill located?

Located in Kilimani, this hotel is within a 15-minute walk of Uhuru Park, Nairobi Hospital, and Kenya Railway Golf Club. Central Park and Nairobi Railway Museum are also within 1 mi (2 km).

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Reviews

Best Western Nairobi Upper Hill Reviews

9.2

Wonderful

9.6

Cleanliness

8.4

Location

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 168 out of 255 reviews
Rating 8 - Good. 66 out of 255 reviews
Rating 6 - Okay. 14 out of 255 reviews
Rating 4 - Poor. 3 out of 255 reviews
Rating 2 - Terrible. 4 out of 255 reviews

Reviews

10/10 Excellent

Dean

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and staff
Stayed 1 night in Jan 2026

10/10 Excellent

Cherylee

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, staff very helpful
Stayed 1 night in Jan 2026

10/10 Excellent

Dean

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and connection to the Fairview Hotel
Stayed 1 night in Jan 2026

10/10 Excellent

Timothy Kisakye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Variety of foods served on breakfast and the stuff at the reception were very friendly and actually allow me to check out with added time I was so pleased by that.
Stayed 1 night in Jan 2026

10/10 Excellent

Calvin

Liked: Cleanliness, amenities, property conditions & facilities
great hospitality. friendly staff.
Stayed 4 nights in Jan 2026

10/10 Excellent

Dativa

Liked: Cleanliness, amenities, property conditions & facilities
Staff there are so welcoming and kind! Very accommodating, always helpful. Great area, quiet, good places to work. Would stay again!
Stayed 8 nights in Jan 2026

10/10 Excellent

Dorothy

Liked: Cleanliness, amenities, property conditions & facilities
The staff was helpful. Security was good. Nice clean place.
Stayed 3 nights in Jan 2026

8/10 Good

Ruchith

Liked: Cleanliness, property conditions & facilities
Clean room and good staff
Stayed 3 nights in Dec 2025

10/10 Excellent

AMISA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very clean and cozy.
Stayed 1 night in Dec 2025

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, wonderful staff
Stayed 1 night in Sep 2025

8/10 Good

Binalakshmi

Liked: Cleanliness, amenities, property conditions & facilities
Excellent breakfast. Friendly and accommodating staff.
Stayed 7 nights in Oct 2025

10/10 Excellent

Wienczyslawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a very big hotel with a beautiful swimming pool, restaurant, breakfast and even more wonderful staff.
Stayed 4 nights in Aug 2025

10/10 Excellent

Gerbern

Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and friendly staff, clean, close to everything.
Stayed 12 nights in May 2025

6/10 Okay

Steven

Liked: Cleanliness, staff & service
The room was small but had everything needed. I thought my wife phone was Vibrating but later found out it was next-door. However, the breakfast made up for everything it was excellent.
Stayed 1 night in Nov 2025

8/10 Good

Epiphane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good safety. Staffs were very friendly and helpful. Very good breakfast service
Stayed 3 nights in May 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
very helpful and friendly staff, great breakfast, quit, clean rooms, great value for money
Stayed 6 nights in Jun 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good stay

Friendly staff
Stayed 7 nights in Jan 2025

10/10 Excellent

Jan

Liked: Amenities
It is a beautiful property with amazingly helpful staff!
Stayed 4 nights in Jul 2024

10/10 Excellent

John

Liked: Property conditions & facilities

Great stay.

Great stay. Super helpful staff. Repaired our team's rooms with fresh fruit to welcome them after long flights from the US. Will definitely return.
Stayed 9 nights in Apr 2025

10/10 Excellent

Elysee

Liked: Cleanliness, staff & service, property conditions & facilities
staff was wonderful . breakfast excellent ! lots of choices . and nice pool
Stayed 1 night in May 2025

8/10 Good

Johannes Hartmut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proper and safe hotel with friendly staff.
Stayed 2 nights in Feb 2024

8/10 Good

Dut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and close to town and there are a number of good restaurants in the area.
Stayed 1 night in Jan 2024

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel and great service

Good location ,Nice roms and amazing front office and restaurant personell !totally recomended 👍👍👍
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great as always

Always super friendly, nice and helpful staff.
Stayed 9 nights in Feb 2025

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place - peaceful amenities like pool shared with Fairview. Good bed, room, and food options.
Stayed 9 nights in Jan 2024