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Best Western Nairobi Upper Hill

3.5 star property
Colonial hotel with 4 restaurants and a fitness center

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Photo gallery for Best Western Nairobi Upper Hill

Property grounds
Property grounds
Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, free WiFi, bed sheets
Restaurant
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 King Bed, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Superior Room, 1 King Bed, Non Smoking

Highlights

TV
Ceiling fan
Private bathroom
Coffee/tea maker
Free bottled water
Desk
In-room safe
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Multiple Beds, Non Smoking, Connecting Rooms

Family Suite, Multiple Beds, Non Smoking, Connecting Rooms | In-room safe, desk, free WiFi, bed sheets

Family Suite, Multiple Beds, Non Smoking, Connecting Rooms

Highlights

TV
Ceiling fan
Private bathroom
Coffee/tea maker
Free bottled water
Desk
In-room safe
Daily housekeeping
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Superior Room, 1 King Bed, Non Smoking

Highlights

TV
Ceiling fan
Private bathroom
Coffee/tea maker
Free bottled water
Desk
In-room safe
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking (Cozy Room)

In-room safe, desk, free WiFi, bed sheets

Standard Room, 1 Twin Bed, Non Smoking (Cozy Room)

Highlights

TV
Ceiling fan
Private bathroom
Coffee/tea maker
Free bottled water
Desk
In-room safe
Daily housekeeping
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

Highlights

TV
Ceiling fan
Private bathroom
Coffee/tea maker
Free bottled water
Desk
In-room safe
Daily housekeeping
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
2nd Ngong Avenue, Nairobi

What's nearby

  • Uhuru Park - 8 min walk - 0.5 miles
  • Nairobi Hospital - 8 min walk - 0.5 miles
  • Kenyatta International Convention Centre - 20 min walk - 1.1 miles
  • University of Nairobi - 2 min drive - 0.9 miles
  • Yaya Centre - 4 min drive - 1.9 miles

Getting around

  • Syokimau Station - 22 min drive
  • Nairobi (WIL-Wilson) - 11 min drive

Restaurants

  • ‪Art Caffe - Britam Tower - ‬11 min walk
  • ‪Java KMA - ‬8 min walk
  • ‪Java Upper Hill - ‬9 min walk
  • ‪BBQ Central - ‬14 min walk
  • ‪The Daily Café & Bistro - ‬13 min walk

About this property

Best Western Nairobi Upper Hill

Hotel located in Kilimani
You can look forward to an airport shuttle, a terrace, and a garden at Best Western Nairobi Upper Hill. Be sure to enjoy a meal at any of the 4 on-site restaurants. In addition to dry cleaning/laundry services and a gym, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Continental breakfast (surcharge), airport pick-up service (surcharge), and express check-out
  • Meeting rooms, smoke-free premises, and an elevator
Room features
All 84 rooms have amenities such as free WiFi and safes, as well as free bottled water and room service.
More amenities include:
  • Bathrooms with showers and free toiletries
  • TVs with premium channels
  • Coffee/tea makers, ceiling fans, and daily housekeeping

Languages

English, French, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 to 15 for adults and USD 8 to 12 for children
  • 4 restaurants
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (624 square feet of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom

More

  • Banquet hall
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 10 to 15 for adults, and USD 8 to 12 for children
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Country Lodge Nairobi
Country Nairobi
Town Lodge Upper Hill Nairobi Hotel
Town Lodge Upper Hill Hotel
Town Lodge Upper Hill Nairobi
Town Lodge Upper Hill
Country Hotel Nairobi

Frequently asked questions

Is Best Western Nairobi Upper Hill pet-friendly?

No, pets are not allowed at this property.

How much is parking at Best Western Nairobi Upper Hill?

Self parking is free at this property.

What time is check-in at Best Western Nairobi Upper Hill?

Check-in start time: noon; Check-in end time: 6:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Best Western Nairobi Upper Hill?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Does Best Western Nairobi Upper Hill provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 25 per vehicle applies.

Where is Best Western Nairobi Upper Hill located?

Located in Kilimani, this hotel is within a 15-minute walk of Nairobi Hospital, Uhuru Park, and Kenya Railway Golf Club. Nairobi Gallery and Nairobi Railway Museum are also within 1 mi (2 km).

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Best Western Nairobi Upper Hill Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 134 out of 206 reviews
Rating 8 - Good. 60 out of 206 reviews
Rating 6 - Okay. 9 out of 206 reviews
Rating 4 - Poor. 1 out of 206 reviews
Rating 2 - Terrible. 2 out of 206 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

Very helpful and friendly staff, clean, close to everything.
Stayed 12 nights in May 2025

8/10

Very good safety. Staffs were very friendly and helpful. Very good breakfast service
Stayed 3 nights in May 2025

10/10

staff was wonderful . breakfast excellent ! lots of choices . and nice pool
Stayed 1 night in May 2025

10/10

Friendly staff
Stayed 7 nights in Jan 2025

10/10

Excellent services and very polite staffs
Stayed 3 nights in Jan 2025

10/10

Always super friendly, nice and helpful staff.
Stayed 9 nights in Feb 2025

10/10

Great place
Stayed 2 nights in Aug 2024

10/10

Nice property with access to a 4 star hotel next door
Stayed 3 nights in Dec 2024

10/10

very helpful and friendly staff, great breakfast, quit, clean rooms, great value for money
Stayed 6 nights in Jun 2024

10/10

The staff is very friendly and welcoming. It is a part of a high end hotel and share a large pool, beautiful grounds, and an outdoor bar and bar menu. Very safe neighborhood, walking during the day, and a very pleasant place to hang out in the evening.
Stayed 4 nights in Feb 2025

10/10

lovely staff
Stayed 2 nights in Jan 2025

10/10

Good
Stayed 1 night in Apr 2025

6/10

Small rooms. Did not ask what bed size i need. Breakfast, can do with a little more variety, not the greatest.
Stayed 2 nights in May 2025

8/10

Good
Stayed 1 night in Apr 2025

10/10

Wonderful place to stay. Highly recommended.
Stayed 2 nights in Jun 2024

8/10

Proper and safe hotel with friendly staff.
Stayed 2 nights in Feb 2024

10/10

Clean, safe and friendly a great start to a Kenyan adventure. The breakfast was tasty and freshly cooked and the rooms, whilst basic had everything you needed. Excellent value.
Stayed 2 nights in Oct 2024

8/10

Good location ,Nice roms and amazing front office and restaurant personell !totally recomended 👍👍👍
Stayed 3 nights in Feb 2024

10/10

I stayed a few a few days before my departure back home. Nice and cozy. Clean, friendly staff members
Stayed 3 nights in Nov 2024

10/10

Everyone was very friendly and helpful. There was also plenty of hot water and a great breakfast!
Stayed 3 nights in Jul 2024

10/10

Great place - peaceful amenities like pool shared with Fairview. Good bed, room, and food options.
Stayed 9 nights in Jan 2024

10/10

This property exceeded my expectations. The rooms were surprisingly big. Very clean and comfortable rooms
Stayed 3 nights in Jul 2024

10/10

Very Good. Each time I'm in Nairobi, I stay at Best western Upper Hill.
Stayed 1 night in Nov 2024

10/10

Everyone here has been super friendly and helpful!
Stayed 2 nights in Jul 2024

8/10

Cheap and cheerful and clean with a very nice garden nad garden bar
Stayed 3 nights in Jun 2023