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Best Western Nairobi Upper Hill

3.5 star property
Colonial hotel with 4 restaurants and free breakfast

Choose dates to view prices

Photo gallery for Best Western Nairobi Upper Hill

Restaurant
Property grounds
Property grounds
Reception
Property grounds
Located in Upper Hill, this hotel balances tranquility with urban convenience. The garden offers a quiet spot to unwind after exploring Nairobi, while four on-site restaurants provide dining options all day. Free WiFi, self-parking, and a gym round out the practical amenities.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 10 of 10 rooms

Standard Room, 1 King Bed, Non Smoking

Highlights

TV
Ceiling fan
Free bottled water
Coffee/tea maker
Desk
Daily housekeeping
In-room safe
  • Sleeps 2
  • 1 King Bed

Family Room, Multiple Beds, Non Smoking, Connecting Rooms

Highlights

TV
Ceiling fan
Free bottled water
Coffee/tea maker
Desk
Daily housekeeping
In-room safe
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

Standard Room, 1 Twin Bed, Non Smoking (Cozy Room)

Highlights

TV
Ceiling fan
Free bottled water
Coffee/tea maker
Desk
Daily housekeeping
In-room safe
  • Sleeps 1
  • 1 Twin Bed

Superior Room, 1 King Bed, Non Smoking

Highlights

TV
Ceiling fan
Free bottled water
Coffee/tea maker
Desk
Daily housekeeping
In-room safe
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Twin Beds, Non Smoking

Highlights

TV
Ceiling fan
Free bottled water
Coffee/tea maker
Desk
Daily housekeeping
In-room safe
  • Sleeps 2
  • 2 Twin Beds

View all photos for Cozy Room

In-room safe, desk, free WiFi, bed sheets

Cozy Room

  • Sleeps 1

View all photos for Standard King Room

In-room safe, desk, free WiFi, bed sheets

Standard King Room

  • Sleeps 2

View all photos for Superior Twin Room

In-room safe, desk, free WiFi, bed sheets

Superior Twin Room

  • Sleeps 2

View all photos for Family Room

In-room safe, desk, free WiFi, bed sheets

Family Room

  • Sleeps 2

Superior King Room

  • Sleeps 2

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About the neighborhood

Map
2nd Ngong Avenue, Nairobi

What's nearby

  • Uhuru Park - 8 min walk - 0.5 miles
  • Nairobi Hospital - 8 min walk - 0.5 miles
  • Kenyatta International Convention Centre - 20 min walk - 1.1 miles
  • University of Nairobi - 2 min drive - 0.9 miles
  • Yaya Centre - 4 min drive - 1.9 miles

Getting around

  • Syokimau Station - 22 min drive
  • Nairobi (WIL-Wilson) - 11 min drive

Restaurants

  • ‪Java KMA - ‬8 min walk
  • ‪Alan Bobbes Bistro - ‬2 min walk
  • ‪Art Caffe - Britam Tower - ‬11 min walk
  • ‪Java Upper Hill - ‬9 min walk
  • ‪Hillside Grill - ‬5 min walk

About this property

Best Western Nairobi Upper Hill

Hotel located in Kilimani
You can look forward to free breakfast, an airport shuttle, and a terrace at Best Western Nairobi Upper Hill. Be sure to enjoy a meal at any of the 4 on-site restaurants. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Airport pick-up service (surcharge), express check-out, and smoke-free premises
  • A banquet hall, a 24-hour front desk, and meeting rooms
Room features
All 84 rooms have amenities such as free WiFi and safes, as well as free bottled water and room service.
More amenities include:
  • Showers and free toiletries
  • TVs with premium channels
  • Coffee/tea makers, ceiling fans, and daily housekeeping

Similar properties

Front of property

Best Western Plus Meridian Hotel

  • Pool
  • Spa
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 1,027 reviews
Best Western Plus Meridian Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • 4 restaurants
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (624 square feet of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom

More

  • Banquet hall
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Country Lodge Nairobi
Country Nairobi
Town Lodge Upper Hill Nairobi Hotel
Town Lodge Upper Hill Hotel
Town Lodge Upper Hill Nairobi
Town Lodge Upper Hill
Country Hotel Nairobi

Frequently asked questions

Is Best Western Nairobi Upper Hill pet-friendly?

No, pets are not allowed at this property.

How much is parking at Best Western Nairobi Upper Hill?

Self parking is free at this property.

What time is check-in at Best Western Nairobi Upper Hill?

Check-in start time: noon; Check-in end time: 6:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Best Western Nairobi Upper Hill?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Does Best Western Nairobi Upper Hill provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 25 per vehicle applies.

Where is Best Western Nairobi Upper Hill located?

Located in Kilimani, this hotel is within a 15-minute walk of Nairobi Hospital, Uhuru Park, and Kenya Railway Golf Club. Nairobi Gallery and Nairobi Railway Museum are also within 1 mi (2 km).

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Best Western Nairobi Upper Hill Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 146 out of 219 reviews
Rating 8 - Good. 61 out of 219 reviews
Rating 6 - Okay. 9 out of 219 reviews
Rating 4 - Poor. 1 out of 219 reviews
Rating 2 - Terrible. 2 out of 219 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wienczyslawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a very big hotel with a beautiful swimming pool, restaurant, breakfast and even more wonderful staff.
Stayed 4 nights in Aug 2025

8/10 Good

Epiphane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good safety. Staffs were very friendly and helpful. Very good breakfast service
Stayed 3 nights in May 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
very helpful and friendly staff, great breakfast, quit, clean rooms, great value for money
Stayed 6 nights in Jun 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property with access to a 4 star hotel next door
Stayed 3 nights in Dec 2024

10/10 Excellent

FUKANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Apr 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great landing place after a busy city tour

Clean, safe and friendly a great start to a Kenyan adventure. The breakfast was tasty and freshly cooked and the rooms, whilst basic had everything you needed. Excellent value.
Stayed 2 nights in Oct 2024

8/10 Good

Scott

Liked: Staff & service, property conditions & facilities
Cheap and cheerful and clean with a very nice garden nad garden bar
Stayed 3 nights in Jun 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go-to hotel whenever I'm in Nairobi. I just love it - the location, price, condition of the facility, kindness and professionalism of the staff are unmatched. I only had one problem during this stay - internet problems that drove me to the hotel next door to use THEIR WiFi. Problem was resolved by the next day.
Stayed 3 nights in May 2025

10/10 Excellent

wencess k

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Apr 2025

8/10 Good

Idowu

Liked: Cleanliness
Good
Stayed 1 night in Apr 2025

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean.
Stayed 3 nights in Jul 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for reasonably priced western hotel in Nairobi. It's attached to the next door Fairview Hotel which is an IHG property and has great amenities like a pool and various dining options. These are necessary as you are advised not to go out at night in Nairobi so you are more or less stuck at the hotel. Room was clean and good sized. Bed linens were of high quality. Cleaning daily. Breakfast was awesome with plenty of options including fruit, yogurt, bakery, cereal, made to order omelettes, and a barista coffee station.
Stayed 2 nights in Sep 2024

6/10 Okay

William

Quality has definitely decreased in all categories since the new ownership ! My first stay at upper hill in 2010 was outstanding, been a return customer since, quality of staff always excellent. Prices went up quality went down, end of story !
Stayed 1 night in Oct 2024

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, wonderful staff
Stayed 1 night in Sep 2025

10/10 Excellent

KOKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテル自体はとても優良。親切なスタッフ、綺麗な部屋。 ただ、隣の部屋の人がうるさい人だった場合、壁が薄いのか、話し声がクリアーに聞こえてしまう。
Stayed 2 nights in Sep 2025

10/10 Excellent

はと

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食の卵がとてもおいしかった。車での空港送迎サービスも、安全な運転と楽しいトークが楽しめた。
Stayed 1 night in Aug 2025

10/10 Excellent

YOKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋は普通に綺麗です。シャワーのお湯が出るまでに2分ほど時間が掛かりますが、一度お湯が出たら途中から水になったりもなく、暖かいシャワーが浴びられたのは嬉しかったです。 このホテルの特に優れた点はレストランです。 プールサイドのレストランは雰囲気が抜群に良く、朝食レストランと中庭は素晴らしい雰囲気で大好きでした！
Stayed 2 nights in Aug 2025

10/10 Excellent

Gerbern

Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and friendly staff, clean, close to everything.
Stayed 12 nights in May 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Altijd fijne plek.
Stayed 1 night in May 2025

10/10 Excellent

Elysee

Liked: Cleanliness, staff & service, property conditions & facilities
staff was wonderful . breakfast excellent ! lots of choices . and nice pool
Stayed 1 night in May 2025

6/10 Okay

Nathan

Liked: Staff & service, amenities
Small rooms. Did not ask what bed size i need. Breakfast, can do with a little more variety, not the greatest.
Stayed 2 nights in May 2025

10/10 Excellent

John

Liked: Property conditions & facilities

Great stay.

Great stay. Super helpful staff. Repaired our team's rooms with fresh fruit to welcome them after long flights from the US. Will definitely return.
Stayed 9 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great as always

Always super friendly, nice and helpful staff.
Stayed 9 nights in Feb 2025

10/10 Excellent

ellyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and welcoming. It is a part of a high end hotel and share a large pool, beautiful grounds, and an outdoor bar and bar menu. Very safe neighborhood, walking during the day, and a very pleasant place to hang out in the evening.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good stay

Friendly staff
Stayed 7 nights in Jan 2025

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