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Best Western Nairobi Upper Hill

Property class: 3.5

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Photo gallery for Best Western Nairobi Upper Hill

A spacious lobby with a curved reception desk, a seating area, and a large window with a view. - Best Western Nairobi Upper Hill (Nairobi)
A lush garden with a paved pathway, various plants, and a small pool area. - Best Western Nairobi Upper Hill (Nairobi)
A spacious dining area with multiple tables and chairs, large windows offering a view of trees, and a kitchen area with modern appliances. - Best Western Nairobi Upper Hill (Nairobi)
A modern building with a glass facade, a well-maintained garden with a large planter, and a clear night sky. - Best Western Nairobi Upper Hill (Nairobi)
A pathway leading to a building with a glass facade, surrounded by greenery and potted plants. - Best Western Nairobi Upper Hill (Nairobi)
Consider a stay at Best Western Nairobi Upper Hill and take advantage of an airport shuttle, a terrace, and a garden. Be sure to enjoy a meal at any of the 4 on-site restaurants. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a gym.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Gym
  • Business services

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk with a chair, a wooden door, and a wall-mounted fan.

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Connecting Rooms

A hotel room with a bed, desk, chair, TV, and a window with curtains.

Family Room, Multiple Beds, Connecting Rooms

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Standard Room, 1 Twin Bed (Cozy Room)

A hotel room with a bed, desk, chair, TV, and ceiling fan.

Standard Room, 1 Twin Bed (Cozy Room)

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a TV, and a ceiling fan.

Superior Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

A hotel room with two beds, a desk with a chair, a TV mounted on the wall, and a ceiling fan.

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Terrace & Garden View Suite

A brick building with a covered patio area, outdoor seating, and a small garden.

Premium Terrace & Garden View Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Garden View Suite

A neatly made bed with white linens in a room with wooden flooring, a framed picture on the wall, and a window with curtains.

One Bedroom Garden View Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Garden View Suite

A hotel room with a wooden floor, a desk with a chair, a bed with white linens, a window with curtains, and a wall-mounted light fixture.

Family Garden View Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Nairobi, Best Western Nairobi Upper Hill is in the business district. Kenya Railway Golf Club and Royal Nairobi Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Nairobi National Park and Karura Forest. Nairobi Railway Museum and Chandaria Centre for Performing Arts are also worth visiting. Spend some time exploring the area's activities, including golfing. Visit our Nairobi travel guide
Map
2nd Ngong Avenue, Nairobi

What's nearby

  • A city skyline with tall buildings, a lake reflecting the structures, and a park with trees.
    Uhuru Park
    12 min walk - 0.6 miles
  • A tall cylindrical building with a red roof, surrounded by palm trees and a statue.
    Kenyatta International Convention Centre
    2 min drive - 1.2 miles
  • A building with a traditional tiled roof and a sign that reads "Fairmont The Montrose."
    University of Nairobi
    2 min drive - 1.4 miles
  • Kenya Railway Golf Club
    15 min walk - 0.8 miles
  • Central Park
    16 min walk - 0.9 miles

Getting around

  • Syokimau Station
    24 min drive
  • Nairobi (WIL-Wilson)
    11 min drive

Restaurants

  • The Serena Nairobi Hotel
    19 min walk
  • Bricklayers Arms
    18 min walk
  • Java Upper Hill
    10 min walk
  • Burrito Bar
    10 min walk
  • Alan Bobbes Bistro
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 10 to 15 for adults and USD 8 to 12 for children
  • 4 restaurants
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 624 square feet of conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom

More

  • Banquet hall
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 10 to 15 for adults, and USD 8 to 12 for children
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Best Western Nairobi Upper Hill pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Nairobi Upper Hill?

Check-in start time: noon; Check-in end time: 6:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Best Western Nairobi Upper Hill?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Does Best Western Nairobi Upper Hill provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 25 per vehicle applies.

Where is Best Western Nairobi Upper Hill located?

Located in Kilimani, this hotel is within a 15-minute walk of Uhuru Park, Nairobi Hospital, and Kenya Railway Golf Club. Central Park and Nairobi Railway Museum are also within 1 mi (2 km).

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Reviews

Best Western Nairobi Upper Hill Reviews

9.2

Wonderful

9.6

Cleanliness

8.4

Location

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 231 out of 339 reviews
Rating 8 - Good. 79 out of 339 reviews
Rating 6 - Okay. 18 out of 339 reviews
Rating 4 - Poor. 6 out of 339 reviews
Rating 2 - Terrible. 5 out of 339 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean
Stayed 6 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! The hotel, the restaurants, solid all around.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite hotel to stay while in Nairobi. It is calm and welcoming, with great location and services. The staff are brilliant and really make my stay a delight.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Google Hotel with clean room and nice restaurant
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Easy. Staff was super friendly and helpful. Beautiful garden to enjoy dinner at.
Stayed 8 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Nice place to stay and wonderful kind people's.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and staff
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff, clean room, nice swimming pool. Good place to chill out.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room was very clean and the staff very nice
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, staff very helpful
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members gave us VIP treatment very helpful loved the experience
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price point option for stays in Nairobi. The staff are very friendly and always willing to assist. The rooms and showers are spacious. Rooms have a work space and guests can use other spaces throughout the property to work as well.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Variety of foods served on breakfast and the stuff at the reception were very friendly and actually allow me to check out with added time I was so pleased by that.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and connection to the Fairview Hotel
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
great hospitality. friendly staff.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, wonderful staff
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff there are so welcoming and kind! Very accommodating, always helpful. Great area, quiet, good places to work. Would stay again!
Stayed 8 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Clean room and good staff
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a very big hotel with a beautiful swimming pool, restaurant, breakfast and even more wonderful staff.
Stayed 4 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Excellent breakfast. Friendly and accommodating staff.
Stayed 7 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff is fantastic. Nice, quiet neighborhood. Clean and bright rooms.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
very helpful and friendly staff, great breakfast, quit, clean rooms, great value for money
Stayed 6 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very clean and cozy.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff was helpful. Security was good. Nice clean place.
Stayed 3 nights in Jan 2026