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The Crossroads Hotel Westlands

3.0 star property
Hotel with free parking, near Nairobi National Museum

Choose dates to view prices

Just steps from Sarit Centre and Aga Khan University Hospital, The Crossroads Hotel Westlands offers comfort and connectivity. Guests love the helpful staff, convenient laundry, practical conference space, and reliable luggage storage. Exceptional service is highlighted.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Pet friendly

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, premium bedding, in-room safe, desk

Classic Double Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
Electric kettle
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

1 bedroom, premium bedding, in-room safe, desk

Superior Twin Room

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
Electric kettle
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Triple Room

1 bedroom, premium bedding, in-room safe, desk

Comfort Triple Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
Dining table
Smart TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
  • 34 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds OR 1 King Bed and 1 Twin Bed

View all photos for Executive Double Room, 1 King Bed, Non Smoking, City View

1 bedroom, premium bedding, in-room safe, desk

Executive Double Room, 1 King Bed, Non Smoking, City View

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

1 bedroom, premium bedding, in-room safe, desk

Family Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
Smart TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
2 bathrooms
  • 66 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, City View

1 bedroom, premium bedding, in-room safe, desk

Deluxe Double Room, 1 Queen Bed, Non Smoking, City View

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
Electric kettle
  • 34 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio Suite

Executive Studio Suite | 1 bedroom, premium bedding, in-room safe, desk

Executive Studio Suite

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite

Premium Suite | 1 bedroom, premium bedding, in-room safe, desk

Premium Suite

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
Mini-fridge
Smart TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Westlands Road, Nairobi, 00200

What's nearby

  • Nairobi National Museum - 10 min walk - 0.6 miles
  • Sarit Centre - 15 min walk - 0.8 miles
  • The Aga Khan University Hospital - 4 min drive - 1.6 miles
  • Yaya Centre - 6 min drive - 2.8 miles
  • United Nations Office at Nairobi - 8 min drive - 3.2 miles

Getting around

  • Syokimau Station - 27 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 30 min drive

Restaurants

  • ‪Cavalli @ The Manor - ‬5 min walk
  • ‪Milan Kenya - ‬3 min walk
  • ‪YUNION KE - ‬2 min walk
  • ‪Myna - ‬3 min walk
  • ‪Hudson Tavern Bar & Grill - ‬2 min walk

About this property

The Crossroads Hotel Westlands

Hotel near Nairobi National Museum
Located close to Sarit Centre and The Aga Khan University Hospital, The Crossroads Hotel Westlands provides laundry facilities and conference space. Stay connected with free in-room WiFi.
Additional perks include:
  • Free self parking
  • Full breakfast (surcharge), a roundtrip airport shuttle (surcharge), and luggage storage
  • An elevator, concierge services, and 3 meeting rooms
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at The Crossroads Hotel Westlands offer perks such as premium bedding and laptop-friendly workspaces, as well as amenities like free WiFi and desk chairs.
Other conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Rainfall showers and free toiletries
  • 43-inch Smart TVs with satellite channels
  • Wardrobes/closets, mini fridges, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 7 for adults and USD 4 for children

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 3 meeting rooms
  • 710 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Handrails in stairways
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
1 child per adult, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per day

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 7 for adults and USD 4 for children
  • Airport shuttle fee: USD 25 per person (one-way)
  • Pet fee: USD 10 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property is also known as

The Crossroads Westlands
The Crossroads Hotel Westlands Hotel
The Crossroads Hotel Westlands Nairobi
The Crossroads Hotel Westlands Hotel Nairobi

Frequently asked questions

Is The Crossroads Hotel Westlands pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total). There's a fee of USD 10 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at The Crossroads Hotel Westlands?

Self parking is free at this property.

What time is check-in at The Crossroads Hotel Westlands?

Check-in start time: noon; Check-in end time: anytime.

What time is check-out at The Crossroads Hotel Westlands?

Check-out is at 11:00 AM.

Does The Crossroads Hotel Westlands provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 25 per person applies.

Where is The Crossroads Hotel Westlands located?

Located in Westlands, this hotel is within a 15-minute walk of Nairobi National Museum and Sarit Centre. The Aga Khan University Hospital and Yaya Centre are also within 3 mi (5 km).

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Reviews

The Crossroads Hotel Westlands Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Amenities

9.4

Staff & service

9.0

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 60 out of 109 reviews
Rating 8 - Good. 38 out of 109 reviews
Rating 6 - Okay. 6 out of 109 reviews
Rating 4 - Poor. 4 out of 109 reviews
Rating 2 - Terrible. 1 out of 109 reviews

Reviews

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, would always visit when im in Nairobi.
Stayed 1 night in Jul 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
nice place. good value
Stayed 2 nights in Feb 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay in Nairobi

Very helpful and friendly staff. Good location
Stayed 2 nights in Sep 2024

8/10 Good

D Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

I checked in a day early. Had great service throughout my stay. Loved the location and would stay here again.
Stayed 1 night in Sep 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My vacation in nairobi

It was really good stay and i liked the location it was perfect for me
Stayed 2 nights in May 2023

10/10 Excellent

Sowazttoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing for the security guards to front desk. It was five star service.
Stayed 6 nights in Aug 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Dec 2024

8/10 Good

Anne Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and centrally located hotel in Westlands

Well-located in Westlands, close to an several banks/ATMs, the best Indian restaurant in Nairobi (Haandi) and a close uber-drive to the CBD. We also loved looking around the Sarit center, which was close by and had excellent food and drinks on their rooftop. The hotel was clean and had a good bar where we could enjoy a beer or a coffee in the morning while looking out over Westlands and beyond. The one minus was a bit of a musty odor, which luckily was very slight. Martin at the entrance of the building was very helpful with getting us an uber and came to work early the next day to help us get an Uber to the airport. I would highly recommend this hotel.
Stayed 2 nights in Feb 2025

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great option for the budget conscious! Clean, friendly, efficient staff; Nice area of the city... Happy to have this option in Nairobi!!! Thanks, Michelle!!! 4 Stars out of 5!!!
Stayed 3 nights in Jul 2023

8/10 Good

Frank

Poor internet but all else good
Stayed 3 nights in Aug 2024

10/10 Excellent

Yuto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at the crossroads hotel during my visit to Nairobi, and it was an exceptional experience from start to finish. The hotel is located in a prime area, making it convenient to explore the city's attractions. The staff were incredibly welcoming and attentive. The check-in process was smooth and efficient, and I was even offered a complimentary welcome drink, which was a lovely touch. The room itself was spacious, impeccably clean, and well-appointed with modern amenities. The bed was comfortable, and I appreciated the high-quality linens and pillows.
Stayed 5 nights in May 2024

4/10 Poor

Hamoud Awdah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no drinking water in the room and when I asked for it they didn't bring enough and argued about price Reception refused to give any discount although i am their customer for many times
Stayed 1 night in Apr 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel and would want to stay again when I visit again however there were tiny roaches I killed more than 5 of them. It needs to be fumigated. Other than that I loved it. Thanks
Stayed 4 nights in Feb 2023

10/10 Excellent

Tarek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La partie salée est très bonne. La partie sucrée pourrait être améliorée, ainsi que le café.
Stayed 5 nights in Oct 2025

10/10 Excellent

KOKI

Liked: Cleanliness, staff & service
スタッフの方の応対が良かったです
Stayed 1 night in Sep 2025

6/10 Okay

Rosette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized room and clean. Hotel reception is on 5th floor. It was a saturday night and there seems to be a nught club close by with kiud music all night. Couldn't sleep
Stayed 1 night in Jul 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was very close to the Airport and also close to Parklands where I had business. It was also very quiet making sleep easy
Stayed 1 night in Jul 2025

10/10 Excellent

Sybil M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem

Absolutely lovely, my family and I will definitely stay here again during our next visit. From the breakfast buffet to, the the restaurant and the staff absolutely lovely. My family and I highly recommend 💯❣️
Stayed 1 night in Jun 2025

10/10 Excellent

Sybil M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just as it appeared in the booking site, our stay was pleasant and everyone was friendly. I will stay here again and recommend for families. 😊
Stayed 1 night in Jun 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
The staff did a really great job housekeeping was always on the ball. The breakfast is definitely worth the investment Great way to start a day with areally nice selection. Depending on the activities you have planned the convenience of the location will make a big difference. For me it was quite a bit of travel to try to get out to any of the Safari and interactivities. But any of the Ubers was quick to take care of that.
Stayed 9 nights in Mar 2025

10/10 Excellent

Zewelanji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience--the staff were friendly and very responsive to our needs. The room was excellent--a lot of space, a great view and lots of amenities. The complementary drink was also a nice touch! The surrounding area provides lot of entertainment and shopping options.
Stayed 1 night in Feb 2025

8/10 Good

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. The only complaint would be the breakfast buffet was not great. They had pancakes but no butter or syrup for them.
Stayed 4 nights in Jan 2025

8/10 Good

Karlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stop, clean.
Stayed 1 night in Jan 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Anniversary Stay

I had an amazing Time and the staff were so great. Would absolutely recommend. Totally worth it
Stayed 1 night in Jan 2025

6/10 Okay

Epiphane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is a good one, but the breakfast service needs serious improvement
Stayed 2 nights in Nov 2024

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