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The Crossroads Hotel Westlands

3.0 star property
Hotel with free parking, near Nairobi National Museum

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Photo gallery for The Crossroads Hotel Westlands

Exterior
Daily full breakfast (USD 7 per person)
Reception
Terrace/patio
Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • 24/7 front desk
  • Pet friendly
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Comfort Triple Room, 3 Twin Beds

Premium bedding, in-room safe, desk, laptop workspace

Comfort Triple Room, 3 Twin Beds

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
Dining table
Smart TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 34 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Twin Room

Highlights

Air conditioning
Mini-fridge
Smart TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Free bottled water
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio Suite

Studio Suite | Premium bedding, in-room safe, desk, laptop workspace

Studio Suite

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
Dining table
Smart TV
Sofa bed
Premium bedding
Blackout drapes/curtains
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room

Premium bedding, in-room safe, desk, laptop workspace

Executive Double Room

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
Smart TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Premium bedding, in-room safe, desk, laptop workspace

Superior Double Room

Highlights

Air conditioning
Mini-fridge
Smart TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Free bottled water
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite

Premium bedding, in-room safe, desk, laptop workspace

Family Suite

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
Smart TV
Blackout drapes/curtains
Sofa bed
Premium bedding
2 bedrooms
  • 66.00 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

Deluxe Double Room

Highlights

Air conditioning
Mini-fridge
Smart TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Free bottled water
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Westlands Road, Nairobi, 00200

What's nearby

  • Nairobi National Museum - 13 min walk - 0.7 miles
  • Sarit Centre - 15 min walk - 0.8 miles
  • The Aga Khan University Hospital - 3 min drive - 1.9 miles
  • Yaya Centre - 7 min drive - 3.8 miles
  • United Nations Office at Nairobi - 9 min drive - 5.0 miles

Getting around

  • Syokimau Station - 27 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 30 min drive

Restaurants

  • ‪Blue Martini - ‬8 min walk
  • ‪Milan Kenya - ‬3 min walk
  • ‪Connect Coffee - ‬8 min walk
  • ‪Open House Restaurant - ‬14 min walk
  • ‪Shamura - ‬2 min walk

About this property

The Crossroads Hotel Westlands

Hotel near Nairobi National Museum
Located close to Sarit Centre and The Aga Khan University Hospital, The Crossroads Hotel Westlands provides laundry facilities and conference space. Stay connected with free in-room WiFi.
Additional perks include:
  • Free self parking
  • Full breakfast (surcharge), a roundtrip airport shuttle (surcharge), and luggage storage
  • A 24-hour front desk, 3 meeting rooms, and an elevator
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at The Crossroads Hotel Westlands offer perks such as premium bedding and laptop-friendly workspaces, as well as amenities like free WiFi and desk chairs.
Other conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with rainfall showers and free toiletries
  • 43-inch Smart TVs with satellite channels
  • Wardrobes/closets, mini fridges, and daily housekeeping

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 7 for adults and USD 4 for children

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 3 meeting rooms
  • 710 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Handrails in stairways
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
1 child per adult, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 7 for adults and USD 4 for children
  • Airport shuttle fee: USD 25 per person (one-way)
  • Pet fee: USD 10 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property is also known as

The Crossroads Westlands
The Crossroads Hotel Westlands Hotel
The Crossroads Hotel Westlands Nairobi
The Crossroads Hotel Westlands Hotel Nairobi

Frequently asked questions

Is The Crossroads Hotel Westlands pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total). There's a fee of USD 10 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at The Crossroads Hotel Westlands?

Self parking is free at this property.

What time is check-in at The Crossroads Hotel Westlands?

Check-in start time: noon; Check-in end time: anytime.

What time is check-out at The Crossroads Hotel Westlands?

Check-out is at 11:00 AM.

Does The Crossroads Hotel Westlands provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 25 per person applies.

Where is The Crossroads Hotel Westlands located?

Located in Westlands, this hotel is within a 15-minute walk of Nairobi National Museum and Sarit Centre. The Aga Khan University Hospital and Yaya Centre are also within 3 mi (5 km).

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The Crossroads Hotel Westlands Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 44 out of 83 reviews
Rating 8 - Good. 30 out of 83 reviews
Rating 6 - Okay. 5 out of 83 reviews
Rating 4 - Poor. 3 out of 83 reviews
Rating 2 - Terrible. 1 out of 83 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

Beautiful place
Stayed 1 night in Nov 2024

10/10

nice place. good value
Stayed 2 nights in Feb 2025

10/10

Great stay, friendly and helpful staff and enjoyed the visit with family!
Stayed 1 night in Jun 2024

10/10

We had a wonderful experience--the staff were friendly and very responsive to our needs. The room was excellent--a lot of space, a great view and lots of amenities. The complementary drink was also a nice touch! The surrounding area provides lot of entertainment and shopping options.
Stayed 1 night in Feb 2025

8/10

all amenities close by
Stayed 1 night in Dec 2024

10/10

I had an amazing Time and the staff were so great. Would absolutely recommend. Totally worth it
Stayed 1 night in Jan 2025

10/10

Great place, would stay there again.
Stayed 3 nights in Feb 2024

8/10

Quick stop, clean.
Stayed 1 night in Jan 2025

8/10

Great hotel
Stayed 3 nights in Oct 2024

10/10

The staff did a really great job housekeeping was always on the ball. The breakfast is definitely worth the investment Great way to start a day with areally nice selection. Depending on the activities you have planned the convenience of the location will make a big difference. For me it was quite a bit of travel to try to get out to any of the Safari and interactivities. But any of the Ubers was quick to take care of that.
Stayed 9 nights in Mar 2025

10/10

Very helpful and friendly staff. Good location
Stayed 2 nights in Sep 2024

8/10

I checked in a day early. Had great service throughout my stay. Loved the location and would stay here again.
Stayed 1 night in Sep 2024

8/10

It was great. The only complaint would be the breakfast buffet was not great. They had pancakes but no butter or syrup for them.
Stayed 4 nights in Jan 2025

8/10

The hotel is located in a good area. A number of malls are close by and ample dining.
Stayed 6 nights in Jun 2024

10/10

This hotel has super comfortable rooms.i recommend it
Stayed 6 nights in Dec 2023

10/10

Excellent staff, very friendly. Good location.
Stayed 3 nights in Aug 2024

10/10

Absolutely amazing! From check-in to check-out. Staff is attentive to anything you need. I highly recommend this hotel.
Stayed 2 nights in Jun 2024

10/10

Good
Stayed 2 nights in Dec 2024

10/10

As expected, got all the benefits that Expedia promised.
Stayed 4 nights in Oct 2024

10/10

Clean room, nice bathroom, great staff.
Stayed 1 night in Jan 2024

10/10

The staff was amazing for the security guards to front desk. It was five star service.
Stayed 6 nights in Aug 2024

4/10

There is no drinking water in the room and when I asked for it they didn't bring enough and argued about price Reception refused to give any discount although i am their customer for many times
Stayed 1 night in Apr 2025

10/10

It was really good stay and i liked the location it was perfect for me
Stayed 2 nights in May 2023

10/10

The staffs were very nice. Good service
Stayed 2 nights in May 2024

10/10

Staff (esp Elijah at the front desk) were very friendly and attentive to our needs. Genuinely warm and hospitable.
Stayed 2 nights in Feb 2024