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The Crossroads Hotel Westlands

3.0 star property
Travelers feel instantly welcomed by attentive staff at this convenient hotel, where in-room WiFi keeps them connected and nearby attractions await exploration

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Photo gallery for The Crossroads Hotel Westlands

Premium Suite | Living area | 43-inch Smart TV with satellite channels, TV - The Crossroads Hotel Westlands (Nairobi)
Premium bedding, in-room safe, desk, laptop workspace - The Crossroads Hotel Westlands (Nairobi)
A hotel reception area with a receptionist, a guest with a suitcase, and a decorative plant. - The Crossroads Hotel Westlands (Nairobi)
A balcony with artificial grass, wicker chairs, and a table set with glasses and bottles. - The Crossroads Hotel Westlands (Nairobi)
A multi-story building with a modern architectural design, featuring balconies with green plants and a visible sign for 'Crossroad Plaza'. - The Crossroads Hotel Westlands (Nairobi)
Just steps from Sarit Centre and Aga Khan University Hospital, The Crossroads Hotel Westlands offers comfort and connectivity. Guests love the helpful staff, convenient laundry, practical conference space, and reliable luggage storage. Exceptional service is highlighted.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Classic Double Room, 1 Queen Bed, Non Smoking

Classic Double Room, 1 Queen Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 1 Queen Bed, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Twin Room

A hotel room with a large bed, two armchairs, a small table, and a TV on the wall.

Superior Twin Room

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Comfort Triple Room

A hotel room with a large bed, two armchairs, a small table, and a TV on the wall.

Comfort Triple Room

8.0 out of 10
Very good
(1 review)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds OR 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Executive Double Room, 1 King Bed, Non Smoking, City View

A hotel room with a large bed, two armchairs, a small table, and a TV on the wall.

Executive Double Room, 1 King Bed, Non Smoking, City View

8.0 out of 10
Very good
(2 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Suite

Premium bedding, in-room safe, desk, laptop workspace

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 66 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, City View

A hotel room with a large bed, a desk, a chair, and a nightstand with a lamp.

Deluxe Double Room, 1 Queen Bed, Non Smoking, City View

9.0 out of 10
Wonderful
(2 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Studio Suite

Executive Studio Suite | Premium bedding, in-room safe, desk, laptop workspace

Executive Studio Suite

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite

Premium Suite | Premium bedding, in-room safe, desk, laptop workspace

Premium Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Westlands, a neighborhood in Nairobi, The Crossroads Hotel Westlands is in the entertainment district and near the airport. Travelers eager for a bit of culture can stop by Nairobi National Museum, while those who have shopping on the agenda may want to visit Sarit Centre and Yaya Centre. United Nations Office at Nairobi and Village Market are two other places to visit that come recommended. Visit our Nairobi travel guide
Map
Westlands Road, Nairobi, 00200

What's nearby

  • A building with a traditional tiled roof and a sign that reads "Fairmont The Montrose."
    University of Nairobi
    12 min walk - 0.7 miles
  • Nairobi National Museum
    12 min walk - 0.7 miles
  • Sarit Centre
    17 min walk - 0.9 miles
  • Kenya National Theatre
    2 min drive - 1.0 mile
  • Westgate Shopping Mall
    2 min drive - 1.2 miles

Getting around

  • Syokimau Station
    27 min drive
  • Jomo Kenyatta Intl. Airport (NBO)
    30 min drive

Restaurants

  • Mr. Pang
    2 min walk
  • Myna
    3 min walk
  • Hashmi Barbeque
    9 min walk
  • Milan Kenya
    3 min walk
  • Mughal Indian Cuisine
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 7 for adults and USD 4 for children

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 3 meeting rooms
  • 710 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Handrails in stairways
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
1 child per adult, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per day

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 7 for adults and USD 4 for children
  • Airport shuttle fee: USD 25 per person (one-way)
  • Pet fee: USD 10 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Frequently asked questions

Is The Crossroads Hotel Westlands pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total). There's a fee of USD 10 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at The Crossroads Hotel Westlands?

Check-in start time: noon; Check-in end time: anytime.

What time is check-out at The Crossroads Hotel Westlands?

Check-out is at 11:00 AM.

Does The Crossroads Hotel Westlands provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 25 per person applies.

Where is The Crossroads Hotel Westlands located?

Located in Westlands, this hotel is within a 15-minute walk of Nairobi National Museum and Sarit Centre. The Aga Khan University Hospital and Yaya Centre are also within 3 mi (5 km).

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Reviews

The Crossroads Hotel Westlands Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Amenities

9.6

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 99 out of 164 reviews
Rating 8 - Good. 45 out of 164 reviews
Rating 6 - Okay. 10 out of 164 reviews
Rating 4 - Poor. 8 out of 164 reviews
Rating 2 - Terrible. 2 out of 164 reviews

Reviews

Verified

10/10 Excellent

Timour

Liked: Cleanliness, staff & service, amenities
Great location, nice room, friendly staff.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect stay, quiet room with amazing view
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Nairobi. Staff is super friendly, breakfast is perfect and location is ideal :)
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed so much at the hotel..great bar with amazing view, room service amazing and super clean room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was good and rooms were clean.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great comfortable and safe place to stay in Nairobi. I've spent several nights over the past few years at this hotel and it's always a easy choice.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sybil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly, the property is clean and well kept, there are security men so the place is safe. I have stayed here a few times and will continue to as it is close to the stores, nightlife, pretty much anything. I've had pleasant stay here❣️
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location in Nairobi, close to everything
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large and comfortable, but more importantly, the staff is truly amazing. They have been very accomodating and go above and beyond.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect - hot strong pressure of water, super comfy bed, netflix, fast wifi. The breakfast is very tasty and the pancakes are my addiction. My favourite hotel in Nairobi :)
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly and attentive staff :)
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is simple and safe - great value for the money. The staff is helpful and professional. Everything is super clean. The breakfast is decent and a good option if you are in a hurry. Internet can be spotty and there were a couple of brief power outages, probably not the hotel's fault but the Nairobi grid. Highly recommend!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

ABDUL

Liked: Cleanliness, staff & service, amenities
Winnie at the reception was very friendly and helpful throughout my stay. She also arrange the airport transportation. Room was clean and not far from city center. I highly recommend this hotel and would stay here on my future travel.
Room with a view
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

FLORENCE

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very good and helpful
Stayed 1 night in Nov 2025
Verified

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent, very friendly and went above and beyond. All other facilities were very good value for money. Wouldn't hesitate to stay there again.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
The room spotless. It was sort of fancy. It’s nice and quiet and they have a pretty good and small buffet.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, friendly and helpful staff and enjoyed the visit with family!
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Murani

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at Crossroads Hotel. Friendly check-in staff and a clean room, with secure parking and AC included. The price was good for the area. The hotel lobby is on the 5th floor, and it’s very walkable to Sarit and around Westlands. I asked to move to a quieter room and the staff accommodated it right away. I didn’t have any meals, so I can’t comment on the food. Overall, a good experience.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was very close to the Airport and also close to Parklands where I had business. It was also very quiet making sleep easy
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has super comfortable rooms.i recommend it
Stayed 6 nights in Dec 2023
Verified

4/10 Poor

Susan

Disliked: Amenities, property conditions & facilities
Expedia should not carry this hotel. The staffs are great. Hotel on top of businesses. Environment is dirty. Breakfast is not good. Room a/c not cooling
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

gilles

The property is conveniently located, close to stores and restaurants. ATM is close by. The check in was quick and friendly. The safety is good as there are codes to access the rooms area. The inside they are spacious with all the amenities you would expect as a world traveler. There is possible any of room service to which is very nice. The food is good and local, which is great. The staff is very friendly and very accommodating.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Sybil M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just as it appeared in the booking site, our stay was pleasant and everyone was friendly. I will stay here again and recommend for families. 😊
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Sybil M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem

Absolutely lovely, my family and I will definitely stay here again during our next visit. From the breakfast buffet to, the the restaurant and the staff absolutely lovely. My family and I highly recommend 💯❣️
Stayed 1 night in Jun 2025
Verified

8/10 Good

Dut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a good area. A number of malls are close by and ample dining.
Stayed 6 nights in Jun 2024