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Novotel Nairobi Westlands

5.0 star property
A peaceful retreat from Westlands' energy awaits at Novotel Nairobi, where travelers can lounge poolside, enjoy spa treatments, and savor Italian cuisine

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Photo gallery for Novotel Nairobi Westlands

Lobby - Novotel Nairobi Westlands (Nairobi)
Interior detail - Novotel Nairobi Westlands (Nairobi)
Breakfast, lunch, dinner served; Italian cuisine - Novotel Nairobi Westlands (Nairobi)
2 bars/lounges, rooftop bar - Novotel Nairobi Westlands (Nairobi)
Presidential Suite, 3 Bedrooms, Kitchenette | Premium bedding, down comforters, pillowtop beds, minibar - Novotel Nairobi Westlands (Nairobi)
Novotel Nairobi Westlands provides a calm sanctuary amid the vibrant Westlands area. Visitors can relax on the rooftop terrace, cool off in the outdoor pool, book rejuvenating massages at The Spa, or enjoy authentic Italian dishes at Gemma's Kitchen & Bar.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Suite, 1 Bedroom (King bed)

Deluxe Suite, 1 Bedroom (King bed) | Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Suite, 1 Bedroom (King bed)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Executive Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom (King bed)

Executive Suite, 1 Bedroom (King bed) | Premium bedding, down comforters, pillowtop beds, minibar

Executive Suite, 1 Bedroom (King bed)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

Premium bedding, down comforters, pillowtop beds, minibar

Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Smart TV
Hypo-allergenic bedding
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Twin Bed and 1 Large Twin Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 1 King Bed

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 4
  • 2 Twin Beds

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About the neighborhood

Spring Valley, a neighborhood in Nairobi, is home to Novotel Nairobi Westlands. Sarit Centre and Village Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Nairobi National Park. Kenyatta International Convention Centre and United Nations Office at Nairobi are two other places to visit that come recommended. Visit our Nairobi travel guide
Map
LOWER KABETE ROAD, WESTLANDS, Nairobi, 00600

What's nearby

  • Westgate Shopping Mall
    3 min walk - 0.2 miles
  • Nairobi Education Centre - Animal Orphanage
    3 min walk - 0.2 miles
  • Sarit Centre
    5 min walk - 0.3 miles
  • Oshwal Religious Centre
    10 min walk - 0.6 miles
  • Karura Forest
    4 min drive - 1.9 miles

Getting around

  • Syokimau Station
    31 min drive
  • Nairobi (WIL-Wilson)
    21 min drive

Restaurants

  • Barista & Co. Specialty Coffee (Sarit)
    7 min walk
  • Fonda's Taqueria Westlands
    6 min walk
  • Spring Valley Café
    4 min walk
  • Artcaffe
    4 min walk
  • Sacred Mill Coffee Roasters
    6 min walk

About this property

Novotel Nairobi Westlands

Luxury family-friendly hotel near Sarit Centre
Located close to The Aga Khan University Hospital and United Nations Office at Nairobi, Novotel Nairobi Westlands provides a poolside bar, a rooftop terrace, and a coffee shop/cafe. Indulge in aromatherapy, a body wrap, and a facial at the onsite spa. The on-site Italian cuisine restaurant, Gemma's Kitchen & Bar, offers breakfast, brunch, lunch, dinner, and kids' meals. In addition to a garden and a hair salon, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Free valet parking
  • Full breakfast (surcharge), smoke-free premises, and a porter/bellhop
  • Local meal delivery service, a ballroom, and a front-desk safe
Room features
All 347 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Rainfall showers, tubs or showers, and free toiletries
  • 32-inch Smart TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and free infant beds

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured valet parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 30 for adults and USD 15 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Gemma's Kitchen & Bar
  • Rooftop Pool & Bar
  • Social Hub
  • Trunk & Tandoor

Things to do

  • 24-hour gym
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Steam room

Family friendly

  • Children's games
  • Free children's club
  • In-room crib
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 1,755 square feet of conference space
  • 13 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Magnifying mirror
  • No elevator
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2024
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night, plus a one-time cleaning fee of USD 20
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 30 for adults and USD 15 for children
  • Pet fee: USD 20 per pet, per night plus USD 20 one-time cleaning fee
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Novotel Nairobi Westlands Hotel
Novotel Nairobi Westlands NAIROBI
Novotel Nairobi Westlands Hotel NAIROBI

Frequently asked questions

Does Novotel Nairobi Westlands have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM–7:00 PM.

Is Novotel Nairobi Westlands pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 20 per pet, per night. A cleaning fee of USD 20 also applies.

How much is parking?

Valet parking is free at this property.

What time is check-in at Novotel Nairobi Westlands?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at Novotel Nairobi Westlands?

Check-out is at noon.

Where is Novotel Nairobi Westlands located?

This family-friendly Nairobi hotel is located in Spring Valley, within 3 mi (5 km) of Sarit Centre and The Aga Khan University Hospital. Kenyatta International Convention Centre and Village Market are also within 6 mi (10 km).

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Reviews

Novotel Nairobi Westlands Reviews

9.6

Exceptional

9.6

Cleanliness

9.6

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 95 out of 119 reviews
Rating 8 - Good. 17 out of 119 reviews
Rating 6 - Okay. 6 out of 119 reviews
Rating 4 - Poor. 1 out of 119 reviews
Rating 2 - Terrible. 0 out of 119 reviews

Reviews

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing, so kind and so helpful to our family. The rooms were comfortable and spacious and the amenities were great
Stayed 7 nights in Dec 2025

10/10 Excellent

Upendra

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and new looking rooms, good service and friendly staff. Always welcomed with a smile and helpful. Will definitely recommend and stay again
Nice little surprise for Christmas
Stayed 6 nights in Dec 2025

10/10 Excellent

Peter Munene

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, excellent service, great staff and good location.
Stayed 9 nights in Oct 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! The staff members are a dream, super nice and welcoming, always happy to help. Breakfast is great with a lot of options! Great location and facilities in the hotel. We’d definitely recommend! 10/10
Stayed 8 nights in Dec 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were amazing! Stephen, the concierge, met us at the door and took care of us like we were old family friends! The room was spacious and very comfortable!
Stayed 1 night in Oct 2025

10/10 Excellent

Bert

Liked: Cleanliness, amenities, property conditions & facilities
The room was perfect nice view and the staff was top tier. Very accomodating .
Stayed 3 nights in Jun 2025

10/10 Excellent

AMY

Liked: Cleanliness, amenities, property conditions & facilities
GREAT STAY & THE STAFF IS WONDERFUL
Stayed 5 nights in Dec 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, friendly and very helpful, we enjoyed our stay
Stayed 1 night in Jan 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and food. Nice gym, comfortable beds.
Stayed 2 nights in May 2025

10/10 Excellent

Yadasa

Liked: Cleanliness, staff & service, property conditions & facilities
We travelled with family of four from Australia. Novotel exceeded our expectations in everything, good for its price, rooms are clean and bed is wonderful, located between two big shopping malls Sarit and Westgate. Staff is awesome and very cooperative. Breakfast is basic, but good. We recommend this hotel to anyone. Very safe and comment for everything. We will definitely come back again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Medgie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, safe and great service
Stayed 6 nights in Mar 2025

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
The staff and workers were kind, friendly and very knowledgeable of their jobs and the city of Nairobi. I will definitely be back to stay again.
Stayed 6 nights in Jun 2025

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Novotel was very pleasant, quiet, and felt safe. The staff were friendly and knowledgeable about the area. We highly recommend staying at this property!
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An oasis

Wonderful service, though the restaurant is slow, clean comfortable, spacious rooms. Restaurant food and cocktails were great.
Stayed 3 nights in May 2025

10/10 Excellent

Gurprit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is an amazing property, fantastic value for money. Very comfortable room, awesome breakfast, attentive service and a lovely ambience.
Stayed 2 nights in Oct 2024

10/10 Excellent

DAJUAANDA

Liked: Cleanliness, amenities, property conditions & facilities
Everything about this hotel scream 4 star and more. The staff is very friendly and helpful. Stephen was very knowledgeable about helping us navigate around this city and tours. Everyone went over and beyond at this hotel and we will come again. The food was excellent and the rooms are beautiful and very well kept.
Stayed 3 nights in Jun 2025

10/10 Excellent

Balraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained
Stayed 1 night in Apr 2025

10/10 Excellent

Tesilya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well equipped, comfortable and clean. The staff was friendly, helpful, and thoughtful.
Stayed 5 nights in Jan 2025

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal four days in the very new Novotel; from staff to dining to room and amenities, the entire experience was fantastic. Beautiful views of the night sky in Nairobi via Trunk and Tandoor and exceptional hotel staff made it a comfortable and wonderful stay. A must for anyone looking for a great hotel in Nairobi Westlands
Stayed 4 nights in May 2025

8/10 Good

Keena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern. Location is great. Security is impressive. The breakfast was good but very overpriced! Do not recommend you add the breakfast.
Stayed 1 night in Jun 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very clean. Good value
Stayed 3 nights in Dec 2024

10/10 Excellent

Shane

Liked: Staff & service, amenities, property conditions & facilities
I enjoyed my stay very much. The breakfast was amazing. I would suggest a better way to communicate in general like an WhatsApp concierge to order room service and make spa appointments. The service was always great,
Stayed 3 nights in Feb 2025

10/10 Excellent

Jamil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Service
Stayed 5 nights in May 2025

10/10 Excellent

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff went above and beyond when I could not book a tour. Rooms were very clean. Thank you for a wonderful stay. Roof top pool had the best sunset and good food as well
Stayed 4 nights in Oct 2024

10/10 Excellent

James O

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience at the Novotel in Westland Nairobi is of world-class standard. The ambiance, the beauty of the property's interior and exterior, and the exceptional services rendered by the staff right from the gate to your room. Staffs like Stephen concierge, James and all the beautiful ladies at the dining have all made my stay an experience to remember.
Stayed 3 nights in Oct 2024