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Novotel Nairobi Westlands

5.0 star property
Luxury hotel with a full-service spa and free valet parking

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Photo gallery for Novotel Nairobi Westlands

Breakfast, lunch, dinner served; Italian cuisine
Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, sun loungers
2 bars/lounges, rooftop bar
1 bedroom, premium bedding, down comforters, pillowtop beds
Lobby

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Spa
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Suite, 1 Bedroom (King bed)

Deluxe Suite, 1 Bedroom (King bed) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Suite, 1 Bedroom (King bed)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Room, 2 Twin Beds

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite, 1 Bedroom (King bed)

Executive Suite, 1 Bedroom (King bed) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Executive Suite, 1 Bedroom (King bed)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 63 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

1 bedroom, premium bedding, down comforters, pillowtop beds

Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Smart TV
Hypo-allergenic bedding
  • Sleeps 6
  • 2 King Beds, 1 Twin Bed and 1 Large Twin Bed

View all photos for Executive Room, 1 King Bed

1 bedroom, premium bedding, down comforters, pillowtop beds

Executive Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
LOWER KABETE ROAD, WESTLANDS, Nairobi, 00600

What's nearby

  • Sarit Centre - 7 min walk - 0.4 miles
  • The Aga Khan University Hospital - 5 min drive - 2.1 miles
  • Kenyatta International Convention Centre - 6 min drive - 3.3 miles
  • Village Market - 6 min drive - 3.0 miles
  • United Nations Office at Nairobi - 7 min drive - 3.0 miles

Getting around

  • Syokimau Station - 31 min drive
  • Nairobi (WIL-Wilson) - 21 min drive

Restaurants

  • ‪Barista & Co. Specialty Coffee (Sarit) - ‬7 min walk
  • ‪Spring Valley Café - ‬4 min walk
  • ‪The Wine & Bottle - ‬10 min walk
  • ‪Java House - ‬8 min walk
  • ‪NewsCafe Sarit Centre - ‬8 min walk

About this property

Novotel Nairobi Westlands

Luxury family-friendly hotel near Sarit Centre
Located close to The Aga Khan University Hospital and United Nations Office at Nairobi, Novotel Nairobi Westlands provides a poolside bar, a rooftop terrace, and a coffee shop/cafe. Indulge in a massage, a body wrap, and a body scrub at the onsite spa. The on-site Italian cuisine restaurant, Gemma's Kitchen & Bar, offers breakfast, brunch, lunch, dinner, and kids' meals. In addition to a garden and a hair salon, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free valet parking
  • Full breakfast (surcharge), luggage storage, and a banquet hall
  • Smoke-free premises, meeting rooms, and a 24-hour front desk
Room features
All 347 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Rainfall showers, tubs or showers, and free toiletries
  • 32-inch Smart TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and free infant beds

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured valet parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 30 for adults and USD 15 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Gemma's Kitchen & Bar
  • Rooftop Pool & Bar
  • Social Hub
  • Trunk & Tandoor

Things to do

  • 24-hour gym
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Steam room

Family friendly

  • Children's games
  • Free children's club
  • In-room crib
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 1,755 square feet of conference space
  • 13 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Magnifying mirror
  • No elevator
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2024
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night, plus a one-time cleaning fee of USD 20
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 30 for adults and USD 15 for children
  • Pet fee: USD 20 per pet, per night plus USD 20 one-time cleaning fee
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Novotel Nairobi Westlands Hotel
Novotel Nairobi Westlands NAIROBI
Novotel Nairobi Westlands Hotel NAIROBI

Frequently asked questions

Does Novotel Nairobi Westlands have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM–7:00 PM.

Is Novotel Nairobi Westlands pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 20 per pet, per night. A cleaning fee of USD 20 also applies.

How much is parking at Novotel Nairobi Westlands?

Valet parking is free at this property.

What time is check-in at Novotel Nairobi Westlands?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at Novotel Nairobi Westlands?

Check-out is at noon.

Where is Novotel Nairobi Westlands located?

This family-friendly Nairobi hotel is located in Spring Valley, within 3 mi (5 km) of Sarit Centre and The Aga Khan University Hospital. Kenyatta International Convention Centre and Village Market are also within 6 mi (10 km).

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Novotel Nairobi Westlands Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 51 out of 59 reviews
Rating 8 - Good. 6 out of 59 reviews
Rating 6 - Okay. 1 out of 59 reviews
Rating 4 - Poor. 1 out of 59 reviews
Rating 2 - Terrible. 0 out of 59 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10

Excellent hotel
Stayed 5 nights in May 2025

10/10

I love the staff, food, and accessibility!
Stayed 2 nights in May 2025

10/10

Excellent service and food. Nice gym, comfortable beds.
Stayed 2 nights in May 2025

10/10

Great location, safe and great service
Stayed 6 nights in Mar 2025

10/10

GREAT STAY & THE STAFF IS WONDERFUL
Stayed 5 nights in Dec 2024

10/10

Staff were excellent, friendly and very helpful, we enjoyed our stay
Stayed 1 night in Jan 2025

10/10

Phenomenal four days in the very new Novotel; from staff to dining to room and amenities, the entire experience was fantastic. Beautiful views of the night sky in Nairobi via Trunk and Tandoor and exceptional hotel staff made it a comfortable and wonderful stay. A must for anyone looking for a great hotel in Nairobi Westlands
Stayed 4 nights in May 2025

10/10

Very well maintained
Stayed 1 night in Apr 2025

10/10

The hotel was well equipped, comfortable and clean. The staff was friendly, helpful, and thoughtful.
Stayed 5 nights in Jan 2025

10/10

It is an amazing property, fantastic value for money. Very comfortable room, awesome breakfast, attentive service and a lovely ambience.
Stayed 2 nights in Oct 2024

10/10

Overall westland is considered safe and one of the best in Nairobi, but it is still advisable to not venture alone after dark, even coming back at night from the near by malls.
Stayed 1 night in Jun 2025

10/10

Thank you. I had a lovely stay.
Stayed 6 nights in Jan 2025

10/10

Beautiful
Stayed 2 nights in Feb 2025

10/10

Great service, very clean. Good value
Stayed 3 nights in Dec 2024

6/10

The price I paid and not including breakfast that is a rip off
Stayed 1 night in Apr 2025

10/10

V
Stayed 4 nights in Mar 2025

10/10

Beautiful property. Staff went above and beyond when I could not book a tour. Rooms were very clean. Thank you for a wonderful stay. Roof top pool had the best sunset and good food as well
Stayed 4 nights in Oct 2024

10/10

Excellent…..
Stayed 2 nights in Nov 2024

10/10

The experience at the Novotel in Westland Nairobi is of world-class standard. The ambiance, the beauty of the property's interior and exterior, and the exceptional services rendered by the staff right from the gate to your room. Staffs like Stephen concierge, James and all the beautiful ladies at the dining have all made my stay an experience to remember.
Stayed 3 nights in Oct 2024

8/10

Great hotel and very new. TV wasn’t even programmed yet on satellite TV! Saying this great service from staff. Rooms are big and somewhat quiet Keep up with maintenance as corridor scruff already exist. Stay on top of it or you loose control. Yes I would return :-)
Stayed 3 nights in Feb 2025

10/10

Novotel Nairobi Westlands literally saved our day. Due to flight disruptions, we had to find a hotel at the last minute and decided to stay there for two nights. The hotel is brand new, having just opened recently. You can still feel the vibe of the opening and the staff goes out of its way to make you more than welcome! Breakfast was scrumptious and the roof top bar has views of the entire city, along with great cocktails and cool music! Definitely a highlight of our short, unplanned stay in Nairobi. Many thanks to the entire staff including their very visible Hotel Manager.
Stayed 2 nights in Aug 2024

10/10

Das Personal war nett. Das Abendessen nicht das was auf der Karte stand.
Stayed 4 nights in Apr 2025

10/10

Wonderful place to stay. Room was very spacious
Stayed 2 nights in Apr 2025

10/10

Stayed 3 nights in Mar 2025

10/10

Stayed 3 nights in Feb 2025