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Norfolk Towers Serviced Apartments

3.5 star property
Apartment in Nairobi with a 24-hour front desk and an outdoor pool

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Exterior
City Apartment, 1 Bedroom, Balcony, Garden View | Living area | 32-inch flat-screen TV with satellite channels, TV, DVD player
Garden
Business Studio, 1 Queen Bed, Balcony, Garden View | In-room safe, soundproofing, iron/ironing board, free cribs/infant beds
Apartment, 3 Bedrooms, Balcony | Living area | 32-inch flat-screen TV with satellite channels, TV, DVD player

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Outdoor Space
  • Housekeeping
  • Laundry
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for City Apartment, 1 Bedroom, Balcony, Garden View

City Apartment, 1 Bedroom, Balcony, Garden View | Living area | 32-inch flat-screen TV with satellite channels, TV, DVD player

City Apartment, 1 Bedroom, Balcony, Garden View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for City Apartment, 2 Bedrooms, Balcony

City Apartment, 2 Bedrooms, Balcony | In-room safe, soundproofing, iron/ironing board, free cribs/infant beds

City Apartment, 2 Bedrooms, Balcony

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Free cribs/infant beds
Refrigerator
Flat-screen TV
2 bedrooms
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 3 Bedrooms, Balcony

Apartment, 3 Bedrooms, Balcony | Living area | 32-inch flat-screen TV with satellite channels, TV, DVD player

Apartment, 3 Bedrooms, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Free cribs/infant beds
Refrigerator
Flat-screen TV
3 bedrooms
  • 3 bedrooms
  • 1 bathroom
  • Sleeps 6
  • 1 Queen Bed and 3 Twin Beds

View all photos for Business Studio, 1 Queen Bed, Balcony, Garden View

Business Studio, 1 Queen Bed, Balcony, Garden View | Living area | 32-inch flat-screen TV with satellite channels, TV, DVD player

Business Studio, 1 Queen Bed, Balcony, Garden View

Highlights

Balcony
Separate sitting area
Soundproofed
Free cribs/infant beds
Kitchenette
Refrigerator
Flat-screen TV
Private bathroom
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed

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About the neighborhood

Map
Kijabe Street, Nairobi, Nairobi, 100

What's nearby

  • University of Nairobi - 1 min walk - 0.0 miles
  • Nairobi National Museum - 7 min walk - 0.4 miles
  • City Market - 12 min walk - 0.7 miles
  • Sarit Centre - 3 min drive - 1.7 miles
  • Kenyatta International Convention Centre - 3 min drive - 1.4 miles

Getting around

  • Syokimau Station - 26 min drive
  • Nairobi (WIL-Wilson) - 7 min drive

Restaurants

  • ‪Lord Delamere Terrace - ‬3 min walk
  • ‪Chandarana Supermarket - ‬16 min walk
  • ‪Mawimbi Seafood - ‬1 min walk
  • ‪Number 7 Cocktail Bar - ‬9 min walk
  • ‪Saapé - ‬10 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Norfolk Towers Serviced Apartments

Apartment in Nairobi with a 24-hour front desk and an outdoor pool
An outdoor pool, a meeting room, and concierge services are available at this apartment building. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Each apartment provides a sitting area and a refrigerator, plus free WiFi and a flat-screen TV with satellite channels. A DVD player, a microwave, and a laptop-compatible safe are among the other amenities available to guests.
Norfolk Towers Serviced Apartments offers 70 accommodations with DVD players and laptop-compatible safes. Accommodations offer separate sitting areas. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with satellite channels. Housekeeping is provided daily.

Recreational amenities at the apartment include an outdoor pool.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

Languages

English, Swahili

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Family friendly

  • Children stay free (see details)
  • Free crib

Food and drink

  • Cookware, dishware, and utensils
  • Microwave
  • Oven
  • Refrigerator

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Shower
  • Toilet paper
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 32-inch flat-screen TV with satellite channels
  • DVD player

Outdoor areas

  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Meeting room

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Phone
  • Wedding services

Location highlights

  • In a business district
  • In the city center
  • Near the airport

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 3 buildings
  • 4 floors
  • 70 units
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 10:00 AM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 35 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned

We should mention

Pool access available from 6 AM to 7 PM
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Norfolk Towers Serviced Apartments Nairobi
Norfolk Towers Serviced Apartments
Norfolk Towers Serviced Nairobi
Norfolk Towers Serviced
Norfolk Towers Serviced Apartments Nairobi
Norfolk Towers Serviced Apartments Apartment
Norfolk Towers Serviced Apartments Apartment Nairobi

Frequently asked questions

Does Norfolk Towers Serviced Apartments have a pool?

Yes, this property has an outdoor pool. Pool access is from 6 AM–7 PM.

Is Norfolk Towers Serviced Apartments pet-friendly?

No, pets are not allowed at this property.

How much is parking at Norfolk Towers Serviced Apartments?

This property doesn't offer parking.

What time is check-in at Norfolk Towers Serviced Apartments?

Check-in start time: 10:00 AM; Check-in end time: anytime.

What time is check-out at Norfolk Towers Serviced Apartments?

Check-out is at 10 AM.

Does Norfolk Towers Serviced Apartments provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 35 per vehicle applies.

Where is Norfolk Towers Serviced Apartments located?

Located in Nairobi Central, this apartment building is steps from University of Nairobi and Kenya National Theatre. Nairobi National Museum and City Market are also within 15 minutes.

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Norfolk Towers Serviced Apartments Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 21 out of 64 reviews
Rating 8 - Good. 30 out of 64 reviews
Rating 6 - Okay. 8 out of 64 reviews
Rating 4 - Poor. 3 out of 64 reviews
Rating 2 - Terrible. 2 out of 64 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aloice

Liked: Amenities, property conditions & facilities, communication
Front desk staff was excellent. The apartments are beautiful!
Stayed 1 night in Jul 2023

10/10 Excellent

Neil

Liked: Cleanliness, room comfort, communication

Great for families

Great accommodation. Short walk to town. Friendly staff. Nice big swimming pool which the kids loved. I've stayed there before and would stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

emmanuel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location. Friendly team. Service desk 24 hours. Daily cleaning of apartment by team.
Stayed 1 night in Jun 2024

8/10 Good

Richard

Liked: Cleanliness, room comfort, communication

Internet

Very good apartments clean and quiet helpful staff. Just needs a better internet connect had times with no access to the internet. Very happy on the whole.
Stayed 3 nights in May 2024

10/10 Excellent

Jane

Liked: Cleanliness, room comfort, communication

Thank you

Unfortunately I had to move into a 2 bedrooms because 1 bedroom block doesn’t have elevators. Staff was amazing especially Felicita who kept our apartment immaculate. Location was excellent due to close proximity to everything. Couches and beds could use upgrade. Wifi wasn’t too great but ok. Otherwise I enjoyed my stay and I would definitely stay there again. The apartments met our needs.
Stayed 12 nights in Mar 2024

6/10 Okay

Matt

Liked: Communication

Cheap, basic accommodation

Stayed at Norfolk Towers Serviced Apartments for 2 nights at the start of a3 week family trip to Kenya. The apartment was big so we had plenty of space and it was conveniently located near the University and part of the city. It served our needs but the rooms were quite tired in look and feel - this might get to you if staying for much longer. Swimming pool was close and a decent size. There are no other amenities on site so you need to walk/taxi to town to get provisions. The WiFi was also quite patchy. Reception were helpful with organising our airport pick up etc.
Stayed 2 nights in Jul 2024

10/10 Excellent

Guillaume

Liked: Cleanliness, room comfort, communication

ok...

We rented an apartment in the lot. Though in two nights we found 3 dead cockroaches it was a pleasant stay. The apartments are very. near one of Africa's best restaurant and the pool is very nice. This is a smaller section for the young ones, which makes it really pleasant. It's pleasant if your not going to stay long... A little pricey for what it. was to. be honest
Stayed 2 nights in Feb 2024

10/10 Excellent

Silvanus

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff from security, maintenance and receptionist are welcoming. Hotel is walk-able to downtown/central business district and easy access to main roads and expressway to airport if you drive. Hotel is affordable but does not have onsite restaurant, but has options to cook food in your room. You can request a fan if room is hot since there is no AC in room. Hot water provided. There is also a room and laundry room with wash machine, however no dryer but you can request a cloths line which you can set up on balcony/patio. Overall good experience staying here.
Stayed 3 nights in Apr 2024

8/10 Good

Silvanus

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property is located in a convenient location if you are doing business in Nairobi walkable to down town Nairobi & close to freeway to International Airport. The staff here is great, especially the security team. Rooms don't have air conditioning so it can get really hot in the summer seasons...they provide a fan upon request. Laundry room is far off from room, if you are staying for long. Not a lot of entertainment option to view on the in-room tv. There's a pool. Property is close to road so morning can get noisy if window is open due to matatu traffic. No dining options here so you have to order food or drive/walk to restaurants in Nairobi.
Stayed 1 night in Mar 2024

8/10 Good

Silvanus

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property is located in a convenient location if you are in Nairobi for business since it's walkable to down town Nairobi & the free way to the International Airport is close by. The staff here is great, especially the security team. Rooms don't have air conditioning so it can get really hot in the summer seasons...they provide a fan upon request. Laundry room is far off from room, if you are staying for long. Not a lot of entertainment option to view on the in-room tv. There's a pool. Property is close to road so morning can get noisy if window is open due to matatu traffic. No dining options here so you have to order food or drive/walk to restaurants in Nairobi.
Stayed 2 nights in Mar 2024

10/10 Excellent

Elin

Liked: Communication
Disliked: Room comfort

Stusslig men veldig rimelig

Dårlig vedlikeholdt. Veranda uten stoler mot hovedveien.
Stayed 2 nights in Jun 2024

8/10 Good

Richard

Stayed 3 nights in Feb 2024

10/10 Excellent

Alpesh

Liked: Cleanliness, amenities, communication
Stayed 1 night in Jan 2023

10/10 Excellent

Julius

Liked: Cleanliness, room comfort, communication

One of the best vacations apartments in Kenya

My stay was very nice in this place. My family loved the apartment. The staffs are so friendly and helpful. It very clean and well taken care of.
Stayed 5 nights in Dec 2021

8/10 Good

Petri

Liked: Cleanliness, communication
Stayed 17 nights in Jun 2021

2/10 Terrible

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Could do better

Working holiday but could not get work done because their systems were always down. No response to requests for help.
Stayed 1 night in Mar 2020

4/10 Poor

John

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Ok Apartments horrible service

The apartments are ok but if you plan to get any work donr look elsewhere. The net or business office never works and no matter how many times you ssk for assistance no one cares. They have a technical support that works from home and the help they offer is telling you to wait till midnight and see if anything will work.
Stayed 1 night in Mar 2020

10/10 Excellent

Gunnhild Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff

Staff very friendly and helpful
Stayed 2 nights in Dec 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fit the bill

Staff at gate were supee friendly and helpful, room was perfect for our needs.
Stayed 2 nights in Dec 2019

10/10 Excellent

Wlllem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Norfolk Towers excellent accommodation

NTSA is fine place to stay, spacious and well furnished rooms, wifi functioning well and fine staff. Excellent for work as well as for holiday trips. Certainly value for money, also due self catering facilities.
Stayed 4 nights in Nov 2019

8/10 Good

Helle

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness
I liked the size of the rooms.They were very welcoming and even gave us an upgraded room. The property looked dated especially the kitchen. It had the 1960s decor which was in contrast to the pictures i saw online.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property in a quiet part of Nairobi but easy access to downtown walking morning through early evening (don’t walk outside compound at night). Apartments with stove, fridge, cooking utensils and kitchen sink. Big room with sofas, balcony and plenty of room. Mosquito nets should be on rectangular frame and not round handing from ceiling. Staff were extremely friendly and helpful and available 24/7.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Bien. Pas d’air climatisé. Pas d’ascenseur pour monter au 5ieme étage.
Stayed 1 night in Apr 2019