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Ngong Hills Hotel

Property class: 3.5

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Photo gallery for Ngong Hills Hotel

A covered outdoor area with a wooden structure, multiple hanging lights, and a brick building in the background. - Ngong Hills Hotel (Nairobi)
A hotel hallway with a carpeted floor, framed artwork on the walls, and recessed lighting. - Ngong Hills Hotel (Nairobi)
A bar area with high stools, a television screen, and a view of the city through large windows. - Ngong Hills Hotel (Nairobi)
A modern lobby with a seating area, a decorative wall, and a potted plant. - Ngong Hills Hotel (Nairobi)
A hotel room with a large bed, a nightstand, a lamp, a mirror, and a painting on the wall. - Ngong Hills Hotel (Nairobi)
A terrace, a coffee shop/cafe, and a garden are just a few of the amenities provided at Ngong Hills Hotel. The on-site restaurant offers lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services
  • Bar

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room

A hotel room with a large bed, a wooden floor, a painting on the wall, and a mirror above the bed.

Superior Room

7.0 out of 10
Good
(2 reviews)
  • 210 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room with City View

A hotel room with two beds, a painting above the headboard, and wall-mounted lamps.

Twin Room with City View

  • 210 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room with private Bathroom

A hotel room with a large bed, a wooden floor, a painting on the wall, and a mirror above the bed.

Family Room with private Bathroom

  • 490 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Suites

A modern living room with a sofa, a desk, and a chair. There is a painting on the wall and a vase with flowers on the desk.

Superior Suites

  • 490 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

About the neighborhood

Located in Woodley, a neighborhood in Nairobi, Ngong Hills Hotel is in a shopping district and near the airport. Royal Nairobi Golf Club and Kenya Railway Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Thika Road Mall and Prestige Plaza. Looking to enjoy an event or a game while in town? See what's happening at Nyayo National Stadium or Nairobi City Stadium. Visit our Nairobi travel guide
Map
Ngong Road, Nairobi

What's nearby

  • A giraffe in a grassy field with a city skyline in the background.
    Nairobi National Park
    7 min drive - 4.4 miles
  • Prestige Plaza
    7 min walk - 0.4 miles
  • Yaya Centre
    13 min walk - 0.7 miles
  • Royal Nairobi Golf Club
    18 min walk - 1.0 mile
  • Lucky 8 Casino
    2 min drive - 1.0 mile

Getting around

  • Syokimau SGR Railway Station
    31 min drive
  • Jomo Kenyatta Intl. Airport (NBO)
    33 min drive

Restaurants

  • Ashaki Grill & BBQ
    7 min walk
  • Buddha Bar
    7 min walk
  • Java House
    8 min walk
  • Rio Coffee And Restaurant
    8 min walk
  • Urban Gourmet Burger
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 15 to 35 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 107,640 square feet of conference space
  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 on-site accessible parking spaces
  • Area rugs in room
  • Front entrance ramp
  • Hardwood flooring in room
  • No elevator
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per day

Property payment types

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15 to 35 for adults, and USD 10 to 15 for children
  • Airport shuttle fee: USD 35 per vehicle
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Is Ngong Hills Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Ngong Hills Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Ngong Hills Hotel?

Check-out is at 10:00 AM.

Does Ngong Hills Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 35 per vehicle applies.

Where is Ngong Hills Hotel located?

Located in Woodley, this hotel is within a 15-minute walk of Prestige Plaza and Yaya Centre. Royal Nairobi Golf Club and Nairobi Hospital are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Ngong Hills Hotel Reviews

8.0

Very Good

8.2

Cleanliness

7.0

Location

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 27 out of 84 reviews
Rating 8 - Good. 35 out of 84 reviews
Rating 6 - Okay. 17 out of 84 reviews
Rating 4 - Poor. 4 out of 84 reviews
Rating 2 - Terrible. 1 out of 84 reviews

Reviews

Verified review

10/10 Excellent

Amber

So friendly! Wonderful experience! This was our second stay in 2 years and although it isn’t super close to airport, I feel like I could bypass other options because of the service, cleanliness, and great restaurant!
Stayed 1 night in Apr 2024
Verified review

8/10 Good

MIDORI

Liked: Cleanliness, staff & service, property conditions & facilities
The location is good. The hotel staffs are very frendly and helpful. You have to be aware that the restaurant serve extreamly slow. It took 50minutes to get pasta for my lunch.
Stayed 9 nights in Sep 2024
Verified review

10/10 Excellent

Rene Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great
Stayed 1 night in Oct 2022
Verified review

8/10 Good

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good and convenient for my needs.
Stayed 9 nights in Dec 2023
Verified review

8/10 Good

Yijia

Liked: Cleanliness, staff & service, amenities
The staff is very friendly, and the related facilities of the shower room need to be remodeled
Verified review

6/10 Okay

Epiphane

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is just average
Stayed 3 nights in Nov 2024
Verified review

6/10 Okay

Innocent

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hallways are dirty
Stayed 5 nights in Aug 2024
Verified review

10/10 Excellent

Sherrell

The property need to have a better Internet system, and they need to let people be aware that they are responsible for their driver to and from the airport. Other than that the hotel is in a great location. The restaurant food was great and the staff was outstanding they had a lot of respect from the people that let you in the gate to the ones twho prepare your food to the one who clean your room to the ones at the front desk, I enjoyed everything about my stay at this hotel. I stayed there for 12 days and my stay was amazing. This hotel had the best staff I ever meet. I love the way everyone greeted you on a daily basis.
Stayed 12 nights in Jan 2024
Verified review

8/10 Good

Marcus

Liked: Cleanliness, amenities, property conditions & facilities
Was a bit crazy cz the staff did not know exactly what to charge and what was booked.
Stayed 4 nights in Oct 2023
Verified review

6/10 Okay

Peter

The broken window in my room made me feel cold.
Stayed 4 nights in Nov 2024
Verified review

4/10 Poor

Virginia

Disliked: Cleanliness, amenities, property conditions & facilities
I didn't like anything abt the property.
Stayed 6 nights in Apr 2024
Verified review

6/10 Okay

Monte

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Restaurant staff was terrible. Ate with a group of friends. 4 of them had their food delivered in about 45 minutes. After 2 hours i finally asked about my meal. 10 minutes later they came and ask me to confirm what i ordered. They rushed my meal, if you can call waiting 2 1/2 hours rushing. Dish was cold and under cooked. No apologies, no we are sorry, just nothing. Food was terrible.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An affordable four star hotel. Worth trying
Stayed 1 night in Apr 2022
Verified review

8/10 Good

Andrei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was okay for one night staying.
Stayed 1 night in Dec 2021
Verified review

8/10 Good

Edith

Liked: Staff & service, amenities
El hotel esta cerca de tiendas y supermercado. el cuarto que nos todo. el sensor de movimiento tenia problemas, la ducha el agua slia por todos lados, la goma de la puerra del bańo estaba despegada, reporte todo y enseguida fueron a arreglar todo, muy buena respuesta. El desayuno muy bueno. En general nos fue miy bien en este hotel el servicio y atención muy bueno. lo recomiendo.
Stayed 2 nights in Nov 2021
Verified review

6/10 Okay

Joseph Mavindu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked their clean room. Friendly staff too. Disliked: when I extended my stay by 2 days, they hicked prices opportunistically
Stayed 3 nights in Sep 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well equipped room. Service was great too - prompt service despite a midnight check-in and very accommodating to my request for a quiet room and late check-out.
Stayed 1 night in Mar 2021
Verified review

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasantly surprised

The exterior of the hotel made me question my choice, but our driver said it was very nice. The receptionist was helpful though not overly pleasant. The room was beautiful, modern, comfortable. The location was excellent and not far from the CBD. We would definitely stay here again.
Stayed 1 night in Dec 2020
Verified review

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities
There was Disco music palying that would have kept us awake and we had to change rooms twice to even get to sleep. The room that we were finally put in was small and stuffy.
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El precio del hotel no es muy alto y la ubicación son accesibles a centro comercial, el unico problema escel trafico y que las calles son muy malas, hace un ańo estuve por el area y sigue igual las calles.
Stayed 6 nights in Aug 2019
Verified review

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value....

All good for the price point. Convenient to coffee, shopping, places to eat. Not far from CBD. The Wi-Fi sucks but everything else is pretty good.
Stayed 2 nights in Jun 2019
Verified review

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Staff always willing to help. Rooms are quiet and exceptionally clean!
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decor of a Hyatt Regency at a Holiday Inn price

Excellent check-in. Room was ready and great choice. Lobby is small with 5 chairs but 100 feet away is great indoor/outdoor lounge areas with room for 50 meetings of business men at same time. Breakfast buffet is a real value when pre-booked in room rate. Excellent food choices, 3 juices, 3 cereals, 10 hot entrees, custom eggs to order, 6 breads, great coffee, 5 fruits for dessert. 20 foot long buffet for breakfast is impressive. Dinner is also buffet just different choices and is expensive and only fair . On busy street which is under construction so there is a constant traffic jam. One hour from airport due to traffic. Nice indoor/outdoor bar for drinks at night. Very good security. No pool or business center. Fast modern elevators. Stayed four nights on business. Would come back again.
Stayed 3 nights in Apr 2019
Verified review

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a wery good hotell wit good service
Stayed 4 nights in Nov 2018