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Nairobi Upperhill Hotel

Property class: 3.5

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Photo gallery for Nairobi Upperhill Hotel

A spacious bedroom with a large bed, a balcony view, and a wooden floor. - Nairobi Upperhill Hotel (Nairobi)
A reception desk with a wooden finish and the word "RECEPTION" on it. There are framed pictures on the wall above the desk. - Nairobi Upperhill Hotel (Nairobi)
A hotel lobby with a dining area, a piano, and a TV screen. - Nairobi Upperhill Hotel (Nairobi)
A multi-story building with a parking lot in front. - Nairobi Upperhill Hotel (Nairobi)
A bedroom with a large bed, wooden flooring, and a window with sheer curtains. - Nairobi Upperhill Hotel (Nairobi)
Located close to Strathmore University and Kenya Railway Golf Club, Nairobi Upperhill Hotel provides an airport shuttle, a coffee shop/cafe, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a bar and a business center.

Reviews

5.6 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
  • Bar
  • Laundry

Room options

About the neighborhood

Upper Hill, a neighborhood in Nairobi, is home to Nairobi Upperhill Hotel. Travelers looking for local activities can try Kenya Railway Golf Club and Royal Nairobi Golf Club, while those looking to experience a bit of culture can stop by Nairobi Railway Museum. Strathmore University is another place to visit that comes recommended. Spend some time exploring the area's activities, including golfing. Visit our Nairobi travel guide
Map
Upper Hill,mawensi road, Nairobi, 00600

What's nearby

  • A city skyline with tall buildings, a lake reflecting the structures, and a park with trees.
    Uhuru Park
    2 min drive - 1.2 miles
  • Strathmore University
    1 min drive - 0.3 miles
  • Nyayo National Stadium
    2 min drive - 1.0 mile
  • David Sheldrick Wildlife Trust
    2 min drive - 1.0 mile
  • Kenya Railway Golf Club
    2 min drive - 1.2 miles

Getting around

  • Syokimau Station
    26 min drive
  • Jomo Kenyatta Intl. Airport (NBO)
    28 min drive

Restaurants

  • Humidor Bar & Lounge
    11 min walk
  • Kilimanjaro Food Court
    17 min walk
  • Java KMA
    20 min walk
  • Attibassi Bologna
    14 min walk
  • Pitstop
    6 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle available
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting rooms

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch TV with premium satellite channels

Food and drink

  • Free bottled water
  • Room service

More

  • Free daily newspapers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

Frequently asked questions

Is Nairobi Upperhill Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Nairobi Upperhill Hotel?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Nairobi Upperhill Hotel?

Check-out is at 11 AM.

Where is Nairobi Upperhill Hotel located?

Located in Upper Hill, this hotel is within 2 mi (3 km) of Kenya Railway Golf Club, Nairobi Railway Museum, and Strathmore University. Royal Nairobi Golf Club is 1.9 mi (3 km) away.

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Reviews

Nairobi Upperhill Hotel Reviews

5.6

6.4

Cleanliness

6.8

Location

6.6

Staff & service

5.6

Property conditions & facilities
Rating 10 - Excellent. 8 out of 47 reviews
Rating 8 - Good. 10 out of 47 reviews
Rating 6 - Okay. 9 out of 47 reviews
Rating 4 - Poor. 2 out of 47 reviews
Rating 2 - Terrible. 18 out of 47 reviews

Reviews

Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible Experience

I stayed at the hotel for 3 nights. It was an absolute nightmare The elevator did not work The room was changed on 2nd night The wifi did not work They did not let me speak to the manager. I asked for a refund and they did not let me speak to anyone in the management Worst hotel. Worst location
Verified review

2/10 Terrible

Samson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible!

The hotel was closed down, yet my booking was accepted and payment received
Stayed 1 night in Dec 2020
Verified review

2/10 Terrible

nathan

Disliked: Staff & service, property conditions & facilities, room comfort

WORST EVER!

The premises are good but "under renovation" goes the claim from the receptionist. No power, a noisy generator was running which was switched off at 2am! Only 1 light bulb above the bed, no warm water, no tv, no food services! No running water after the generator was turned off! I moved to another hotel.
Stayed 1 night in Nov 2020
Verified review

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing. No power. Dirty. Lift out of service. No tv .
Stayed 1 night in Mar 2020
Verified review

2/10 Terrible

Abraham

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nasty Experience at Nairobi UpperHill Hotel

The experience of my stay at Nairobi UpperHill Hotel was awful. The place is abandoned, both the hotel and the neighborhood. The hotel is old and unrepaired. The walls have mold due to water soaking in them. The corridors are dark with no lights, I was actually scared for the first night thinking that probably someone might attack me. It does not look secure at all. The bathrooms are old and worst of all not hot water. It was a nasty experience! The photos on the web are very deceptive
Stayed 2 nights in Nov 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aucun point positif, chambre sans eau chaude, pas d'ascenseur, hygiène laisse à désirer, je ne fais que constater, je n'y suis pas resté j'ai préféré me rendre dans un hôtel avec de meilleures prestations, Quand au restaurant vérifié vos tasse la mienne était sale avec des poils à l'intérieur !!
Stayed 1 night in Oct 2019
Verified review

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
They do not changed my duvet and my pillows was sdme like 3 days
Stayed 11 nights in Jul 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nyachol

My stay was amazing!
Stayed 1 night in Jul 2019
Verified review

6/10 Okay

Eric

I did not set any expectations since I had read the reviews (which were not so good) and the hotel was cheap. All I wanted was a room to lay my head down because I had events to attend within the city and did not want to drive home to Kajiado county. The room was ok. Water was luke warm. Appears there was a power issue when I checked in however they got a generator. I believe the place needs a facelift. It is in a good quiet location and it can do so much better with a little attention.
Stayed 2 nights in Jun 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Constant interruption of electric and internet. No TV service although there was one in the room. Quality of food was horrible. Rooms were in desperate need of repair. Rooms were not what was advertised on Expedia website. Water was cold for most of time. Power for for hotel was dependent on a generator constantly running. Workers operated a kitchen at times with no electric or running hot water.
Stayed 11 nights in Jun 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A home away from home

A beautiful and quiet place to stay, either short or long term. The proprietor is the best host ever! The hotel bar and music is very good.
Stayed 1 night in May 2019
Verified review

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
Hello, Nairobi Upper hill hotel is well situated, however the staff are not well armed with information and power to address issues raised by the clients.
Stayed 1 night in May 2019
Verified review

8/10 Good

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place in Upper Hill

Clean and well maintained, staff are friendly and helpful. A good accommodation in the Upper Hill area.
Stayed 1 night in May 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
This is a good establishment and well situated, the cost is fair, at the time of my stay however the elevators were not working, the breakfast fare should be revised too.
Stayed 1 night in Jan 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was horabke wont recommrnd anybody to stay hare, stuff are un proffesion and big thieve
Stayed 2 nights in Nov 2018
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Poor workmanship of the property. No hot water in my shower.
Stayed 2 nights in Nov 2018
Verified review

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do NOT book this hotel

Arriving at the hotel at 1400 I was very hungry so asked for lunch. I was directed to the 'restaurant' where I was told I could order 'Fried fish and potatoes or fried fish and potatoes'. No choice. The fish would have been OK if it had all been cooked but some was not cooked properly; although the hotel cat was grateful. I went up to my room and only had a light bag, which was good as the lifts did not work. The room appeared OK, until I found the 'present' that had been left in the toilet. I did not expect to have to try to flush away and clean excrement on arrival in my room. I asked to borrow an iron and ironing board but was only given an iron (dressing table top had to suffice). Before I went to shower (I was going to a ball) I asked for a hairdryer to be told they had none and then to top it all they also had no hot water. I gave up and went to another hotel.
Stayed 1 night in Jul 2017
Verified review

2/10 Terrible

Better options

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

overall terrible - stay away

No power when we arrived. Elevator never worked. Room was in terrible shape and supplies were already used prior to arrival. This is a bad hotel
Verified review

2/10 Terrible

Mercy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel. Poor location.

I was very disappointed during my stay at this hotel. I hired a cab from the airport, the cab driver who is very familiar with other hotels in the area could not locate this one, he tried calling the hotel several times since I had the number for the hotel but no one answered. Finally we found it, the dirt road leading to the hotel is full of pot-holes and the public transportation is far away so you have to get a cab. On arrival we had to carry our luggage upstairs since the elevator did not work, I had to ask for more hangers since there was only one , there was 1 bath towel, no washcloth, the bed was so hard, I had to check the following day to make sure there was a mattress. I went for breakfast around 8:30, I was the only one in the dining area, the breakfast was just okay, they only gave me 1 piece of toast, 1 sausage and and a very dry omelette and tea. I only saw one lady who was a guest in the lobby, and she was not happy about the service. The staff just behaved like they were in their home.I felt I could not trust them so I told them I didn't want room service, I asked for soap and a wash cloth, I was given a dirty wash cloth which was taken from another room, I handed it back and showed her the dirt spots, she didn't bring another one so I locked my room and left. When I came back at night, I found the TV on and the bed was made but the bed-sheets had dark spots on them, I was disappointed by the invasion of privacy and poor service so I checked out immediately.
Verified review

2/10 Terrible

Felician

Disliked: Cleanliness, staff & service

Dissapointed

Disappointed
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel in a nice area. Excellent staff!

The staff went out of their way to make my stay wonderful. The cooks and the food were great as well. I highly recommend this hotel to anyone staying in Nairobi.
Verified review

8/10 Good

Dorte

Liked: Cleanliness, staff & service, room comfort

Good.

The room was were nice and clean. The staff was very friendly and the breakfast was fantastic. But the tv didn't work and the internet was not very good.
Verified review

6/10 Okay

Sherilynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value and location

Stopped for NGO & UN contacts. Traffic is impossible through downtown Nairobi, so this location skirts some of that. Airport taxi had a hard time finding it, and there are fewer close, small shops than in 2012 when I last stayed here. However the hotel can provide for most small needs, and it's a close ride to the Fairview where many meetings occur & ther's a small shop.
Verified review

4/10 Poor

Jochebed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nope nope nope

'Close' to the airport (15 minutes at 5 a.m.; 1 hour at 4 p.m.). Hotel was 'non-smoking' but smelled like someone was breathing cigarette smoke directly into my face. Dingy, smelly hallways. Toilet and shower combined (a pet peeve of mine). 'Rainfall' showerhead was just a plain, old showerhead that you really had to hold lest you soak the entire bathroom. And forget about hot water. About 10 channels on the television. Do not trust the locks! Someone opened my door around 7 p.m., never identifying himself, explaining the reason his reason or whether he opened with a key or not. Had to sleep with the chair in front of the door. And on top of it all the 5 a.m. wake-up call that the front desk offered came at 5:30 a.m.
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Nairobi Hotel

Amazing! We will stay here again!