See all properties

JW Marriott Hotel Nairobi

4.5 star property
Luxury hotel with 4 restaurants connected to a shopping center in Nairobi

Choose dates to view prices

Photo gallery for JW Marriott Hotel Nairobi

Junior Room, 1 Bedroom, City View | 1 bedroom, premium bedding, down comforters, memory foam beds
Lobby
1 bedroom, premium bedding, down comforters, memory foam beds
1 bedroom, premium bedding, down comforters, memory foam beds
Rooftop terrace

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Spa
  • Breakfast available
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Club Room, 1 King Bed, Non Smoking, City View

1 bedroom, premium bedding, down comforters, memory foam beds

Club Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
  • City view
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, 1 Bedroom, City View

1 bedroom, premium bedding, down comforters, memory foam beds

Junior Room, 1 Bedroom, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
  • City view
  • 69 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, down comforters, memory foam beds

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
  • City view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, down comforters, memory foam beds

Standard Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
  • City view
  • 38 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Room, 1 Bedroom, City View

Executive Room, 1 Bedroom, City View | 1 bedroom, premium bedding, down comforters, memory foam beds

Executive Room, 1 Bedroom, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • City view
  • 101 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking, City View

1 bedroom, premium bedding, down comforters, memory foam beds

Club Room, 2 Double Beds, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
  • City view
  • 38 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Apartment, 3 Bedrooms, City View

Apartment, 3 Bedrooms, City View | 1 bedroom, premium bedding, down comforters, memory foam beds

Apartment, 3 Bedrooms, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Kitchenette
Refrigerator
Dining table
  • City view
  • 196 sq m
  • Sleeps 4
  • 3 Double Beds

View all photos for Apartment, 2 Bedrooms, City View

Apartment, 2 Bedrooms, City View | 1 bedroom, premium bedding, down comforters, memory foam beds

Apartment, 2 Bedrooms, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Kitchenette
Refrigerator
Dining table
  • City view
  • 113 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Apartment, 1 Bedroom, City View

Apartment, 1 Bedroom, City View | 1 bedroom, premium bedding, down comforters, memory foam beds

Apartment, 1 Bedroom, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Kitchenette
Refrigerator
Dining table
  • City view
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hyatt Regency Nairobi Westlands

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 33 reviews
Hyatt Regency Nairobi Westlands

About the neighborhood

Map
Chiromo Lane, Westlands, Nairobi, 800

What's nearby

  • University of Nairobi - 8 min walk - 0.5 miles
  • Nairobi National Museum - 8 min walk - 0.5 miles
  • Sarit Centre - 17 min walk - 0.9 miles
  • Westgate Shopping Mall - 2 min drive - 1.4 miles
  • Kenyatta International Convention Centre - 3 min drive - 1.9 miles

Getting around

  • Syokimau Station - 25 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 27 min drive

Restaurants

  • ‪Blue Martini - ‬7 min walk
  • ‪Milan Kenya - ‬4 min walk
  • ‪Connect Coffee - ‬8 min walk
  • ‪Java Express - M.p Shah - ‬12 min walk
  • ‪Open House Restaurant - ‬13 min walk

About this property

JW Marriott Hotel Nairobi

Luxury hotel near Nairobi National Museum
Located close to Sarit Centre and Westgate Shopping Mall, JW Marriott Hotel Nairobi provides a poolside bar, a grocery/convenience store, and a rooftop terrace. Indulge in aromatherapy, a detox wrap, and a manicure/pedicure at Spa by JW, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Free WiFi in public areas is available to all guests, along with an art gallery on site and a shopping mall on site.
Other perks at this hotel include:
  • An outdoor pool with sun loungers, pool umbrellas, and a lifeguard on site
  • Free valet parking
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • An elevator, a gift shop, and 10 meeting rooms
Room features
All 366 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, memory foam beds, and down comforters
  • Bathrooms with free toiletries and hair dryers
  • Wardrobes/closets, LED light bulbs, and free infant beds

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Swahili

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 5,400 for adults and USD 2,700 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Hudson Bar and Grill
  • Midi Cafe and Patisserie
  • Mr. Pang Sky Bar & Lounge
  • Mughal
  • Myna

Things to do

  • 24-hour gym
  • Art gallery
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Conference center (18,299 square feet of space)

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Telescope

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Elevator (50 inch wide door)
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 5400 for adults and USD 2700 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: M-Pesa
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property is also known as

Jw Marriott Nairobi Nairobi
Jw Marriott Hotel Nairobi Hotel
Jw Marriott Hotel Nairobi Nairobi
Jw Marriott Hotel Nairobi Hotel Nairobi

Frequently asked questions

Does JW Marriott Hotel Nairobi have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM–10:00 PM.

Is JW Marriott Hotel Nairobi pet-friendly?

No, pets are not allowed at this property.

How much is parking at JW Marriott Hotel Nairobi?

Valet parking is free at this property.

What time is check-in at JW Marriott Hotel Nairobi?

Check-in begins at 3:00 PM.

What time is check-out at JW Marriott Hotel Nairobi?

Check-out is at noon.

Where is JW Marriott Hotel Nairobi located?

Located in Westlands, this luxury hotel is within 1 mi (2 km) of Nairobi National Museum and Sarit Centre. Westgate Shopping Mall and National Archives are also within 3 mi (5 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

JW Marriott Hotel Nairobi Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 55 out of 63 reviews
Rating 8 - Good. 6 out of 63 reviews
Rating 6 - Okay. 2 out of 63 reviews
Rating 4 - Poor. 0 out of 63 reviews
Rating 2 - Terrible. 0 out of 63 reviews

10/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10

The staff are first rate - from valets to George at the concierge desk - friendly and efficient!
Stayed 1 night in May 2025

10/10

I had a great experience
Stayed 2 nights in May 2025

10/10

One of the best hotel in nairobi
Stayed 3 nights in Feb 2025

10/10

Great property
Stayed 8 nights in Jan 2025

10/10

Great place
Stayed 1 night in Dec 2024

10/10

Very good hospitality
Stayed 2 nights in Feb 2025

10/10

I like everything about it
Stayed 2 nights in Apr 2025

10/10

Quality services! Impeccable customer service! Please keep it up
Stayed 1 night in Mar 2025

8/10

The cleanliness
Stayed 5 nights in Jan 2025

10/10

Gorgeous hotel and the courtesy and friendliness of the staff is above the call of duty. For this alone, i highly recommend the hotel. Beyond this, the stylish and functional rooms, the amazing steam and hot sauna, the 5th floor infinity pool, great food options, fantastic location, i could go on and on. Check it!
Stayed 4 nights in Jan 2025

10/10

Wonderful experience.
Stayed 1 night in Sep 2024

10/10

The hotel was brand new and the staff were amazing. We had a beautiful suite.
Stayed 2 nights in Jul 2024

10/10

Lovely rooms, excellent executive lounge service and options, friendly and accomodating staff. Top notch!
Stayed 3 nights in Aug 2024

6/10

God
Stayed 1 night in Dec 2024

10/10

A magnificent hotel with stunning views! The room had a well-stocked minibar, was exceptionally clean, and the staff treated everyone with equal warmth and respect. The facilities were top-notch! Special thanks to Jim, who was incredibly helpful and kindly allowed me a late checkout. I highly recommend this place for anyone looking to make unforgettable memories.
Stayed 1 night in Nov 2024

6/10

Can do better
Stayed 1 night in Nov 2024

10/10

New hotel that is very luxurious. We had an amazing stay. All was above and beyond
Stayed 3 nights in Jun 2024

10/10

The brand new JW Marriott Nairobi is one of the best properties I have ever visited. The staff is well trained in customer care. The facilities are impeccable. As it continues to open the rest of the property, this will be the premier property in Kenya. It’s also the tallest hotel in Africa.
Stayed 2 nights in Apr 2024

8/10

Very limited fining options. Wish pool would have been kept at a warmer temperature
Stayed 1 night in Aug 2024

10/10

Wow wow wow , what an amazing hotel . When i tell you luxurious isnt even the word . They went above and beyond to help us book for the safaris and city tour . Beyond happy that i was able to stay here. Dennis you are awesome thank you for everything
Stayed 3 nights in Apr 2024

8/10

Really great property and very clean and good restaurant options, etc. Service was what you would expect as it’s a Marriott so top-notch is the word. However, be aware that at times you might seem bothered by overly anxious to help staff along with what seems like staff watching every move you make. I also had a situation where I went on a safari and had talked to two of the staff members to make notes in the system that I needed to keep my luggage at the hotel upon my return from the Safari. I also rented the room for another night, even though I was not going to be staying for the full night only needing the room until about 10 PM. They proceeded to charge me for the in between Knight even though I did not stay claiming I should have checked out. I had took the initiative on two occasions to inform them and set them up for this scenario yet they did not pay attention. For them to be so overly anxious to always help. They were not attentive to the details when it came to my situation.
Stayed 5 nights in Mar 2025

10/10

My stay at the JW Marriott Nairobi was nothing short of exceptional. This hotel exemplifies luxury and comfort, making it a standout choice for both business and leisure travelers. 1. **Elegant Rooms:** The rooms are tastefully decorated with modern furnishings and luxurious linens. My suite offered a stunning view of the city skyline, and the bed was incredibly comfortable. The bathroom was spacious, with a large soaking tub and a rain shower. 2. **Outstanding Service:** The staff at JW Marriott Nairobi go above and beyond to ensure guests have a memorable stay. From the warm welcome at check-in to the attentive service throughout my stay, every interaction was positive. Special mention to the concierge team for their excellent recommendations. 3. **Gourmet Dining:** The dining options are impressive, with a variety of restaurants offering diverse cuisines. The breakfast buffet was a highlight, with an extensive selection of both local and international dishes. The evening meals at the hotel's fine-dining restaurant were a culinary delight. 4. **Excellent Amenities:** The hotel boasts a state-of-the-art fitness center, and a beautiful outdoor pool area.
Stayed 2 nights in Jun 2024

10/10

Stayed 4 nights in Apr 2025

10/10

nice hotel
Stayed 1 night in Jan 2025

10/10

Stayed 2 nights in Apr 2025