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Joy Palace

3.0 star property
Travelers start their day with a hearty English breakfast before connecting with colleagues in the meeting rooms or unwinding on the inviting terrace

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Photo gallery for Joy Palace

Bar (on property) - Joy Palace (Nairobi)
Billiards - Joy Palace (Nairobi)
Shower, free toiletries, slippers, towels - Joy Palace (Nairobi)
Exterior detail - Joy Palace (Nairobi)
Superior Room, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board - Joy Palace (Nairobi)
Joy Palace sits in central Nairobi, serving English breakfast and providing dry cleaning services. Guests appreciate the WiFi access, relaxing terrace, and business center. Previous visitors have noted the convenient location near both the University of Nairobi and City Market.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room, 1 Double Bed

Shower, free toiletries, slippers, towels

Double Room, 1 Double Bed

  • City view
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Desk, laptop workspace, soundproofing, iron/ironing board

Twin Room

  • City view
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, Non Smoking

Superior Room, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board

Superior Room, Non Smoking

  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | Desk, laptop workspace, soundproofing, iron/ironing board

Standard Double Room

  • City view
  • Sleeps 2
  • 1 Double Bed

Standard Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Nairobi, Joy Palace is in the city center. Sarit Centre and City Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Uhuru Park and Nairobi National Park. University of Nairobi and Kenyatta International Convention Centre are two other places to visit that come recommended. Visit our Nairobi travel guide
Map
Westlands Close, Nairobi, Nairobi County, 00101

What's nearby

  • In my opinion the best hotel in Nairobi, its cozy and welcomming.
    University of Nairobi
    17 min walk - 0.9 miles
  • Sarit Centre
    8 min walk - 0.5 miles
  • Westgate Shopping Mall
    13 min walk - 0.7 miles
  • Nairobi National Museum
    17 min walk - 0.9 miles
  • Kenya National Theatre
    2 min drive - 1.2 miles

Getting around

  • Syokimau Station
    29 min drive
  • Nairobi (WIL-Wilson)
    19 min drive

Restaurants

  • 68 Library
    4 min walk
  • Jenga Jungle
    5 min walk
  • Havana Bar & Restaurant
    5 min walk
  • Nana Swahili Restaurant
    5 min walk
  • Brew Bistro & Lounge
    5 min walk

About this property

Joy Palace

Hotel near Sarit Centre
Located close to University of Nairobi and City Market, Joy Palace provides free English breakfast, a terrace, and dry cleaning/laundry services. In addition to a bar and a business center, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • Concierge services, a reception hall, and free newspapers
Room features
All guestrooms at Joy Palace have perks such as laptop-friendly workspaces, in addition to amenities like free WiFi and sound-insulated walls.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with premium channels
  • Wardrobes/closets, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free English breakfast
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

More

  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Meals are available by reservation only and cannot be requested after check-in.

Access methods

Staffed front desk

Pets

Pets stay free
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Joy Palace Hotel Nairobi
Joy Palace Hotel
Joy Palace Nairobi
Joy Palace Hotel
Joy Palace Nairobi
Joy Palace Hotel Nairobi

Frequently asked questions

Is Joy Palace pet-friendly?

Yes, pets are allowed at this property. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Joy Palace?

Check-in start time: noon; Check-in end time: 11:30 PM.

What time is check-out at Joy Palace?

Check-out is at 10 AM.

Does Joy Palace provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Joy Palace located?

Located in Westlands, this hotel is within 1 mi (2 km) of Sarit Centre and University of Nairobi. City Market and Uhuru Park are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Joy Palace Reviews

8.0

Very Good

8.6

Cleanliness

10

Location

9.4

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 6 out of 13 reviews
Rating 8 - Good. 3 out of 13 reviews
Rating 6 - Okay. 3 out of 13 reviews
Rating 4 - Poor. 0 out of 13 reviews
Rating 2 - Terrible. 1 out of 13 reviews

Reviews

Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff

Room diferente from the booking but very cleaning place and friendly staff breakfast was very poor
Stayed 2 nights in Sep 2022
Verified

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Excellent price for the place including breakfast. Biggest issue was there is no screen on the window and no netting so got bit all night long from mosquitos. Had to close the widow but with no AC or fan was very hot. Also killed two cockroaches.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Lucia

Liked: Staff & service, amenities
Efficient, voor kort verblijf.
Stayed 1 night in Mar 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Enkelt centralt boende.

Ett enkelt boende som passar utmärkt för en god natts sömn.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

José Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thanks Marta

Thanks Marta for the attention
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Akter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service

Excellent service and stay. Rooms are good and clean. Value for money. Staffs are extremely helpful!
Stayed 4 nights in Feb 2019
Verified

8/10 Good

Akter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and good neighborhood

Very friendly receptionist. Rooms are clean and value for price. Walking distance to restaurant, shopping center etc.
Stayed 4 nights in Jan 2019
Verified

2/10 Terrible

Laurent

J'avais réservé pour mon groupe d'amis et ils m'ont promis un hôtel de la qualité attendue puisque le Joy Palace ne pouvait nous accueillir tous. Nous fumes logés dans un hotel "bas de gamme", des chambres toutes petites et mal équipées (parfois sales), petit déjeuner de qualité médiocre aussi I booked for my group of friends and they promised me a hotel of the expected quality since the Joy Palace could not accommodate us all. We were housed in a "low-end" hotel, very small and poorly equipped rooms (sometimes dirty), poor quality breakfast too. NE FAITES PAS confiance à ces gens. NEVER TRUST this people !
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff and very good security.
Stayed 1 night in Sep 2018
Verified

6/10 Okay

Haitham

Liked: Property conditions & facilities, room comfort
Stayed 6 nights in Sep 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Kiriakos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Lashaunie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018