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Heri Heights Hotel Apartments, SureStay Collection by BW

Property class: 4

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Photo gallery for Heri Heights Hotel Apartments, SureStay Collection by BW

A multi-story building with a brick facade, a covered outdoor area with a curved pathway, and lush greenery. - Heri Heights Hotel Apartments, SureStay Collection by BW (Nairobi)
A rectangular pool with a tiled edge, surrounded by lounge chairs and umbrellas, set in a lush garden with dense foliage. - Heri Heights Hotel Apartments, SureStay Collection by BW (Nairobi)
A circular brick patio with a wooden table and chairs, surrounded by lush greenery and trees. - Heri Heights Hotel Apartments, SureStay Collection by BW (Nairobi)
A hotel lobby with a reception desk, seating area, television, and large windows with a view of the outside. - Heri Heights Hotel Apartments, SureStay Collection by BW (Nairobi)
A hotel room with a large bed, a sofa, a TV, and a desk with a chair. - Heri Heights Hotel Apartments, SureStay Collection by BW (Nairobi)
Located close to Uhuru Park and Kenyatta International Convention Centre, Heri Heights Hotel Apartments, SureStay Collection by BW provides free breakfast, a poolside bar, and a terrace. The on-site restaurant, Palm Cafe, offers lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a playground.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Apartment, Multiple Beds, Non Smoking

A hotel room with two beds, a desk, and a chair.

Superior Apartment, Multiple Beds, Non Smoking

  • 142 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds
  • Free wired internet

View all photos for Standard Apartment, 1 Queen Bed, Non Smoking

A hotel room with a bed, a sofa, a red armchair, a dining table with a plate of food, and a desk with a lamp.

Standard Apartment, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Deluxe Apartment, 1 Queen Bed, Non Smoking

A neatly made bed with a patterned bedspread and pillows, a bedside lamp, and a window with sheer curtains.

Deluxe Apartment, 1 Queen Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Executive Apartment, 1 Queen Bed, Non Smoking

Room

Executive Apartment, 1 Queen Bed, Non Smoking

  • 96 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Apartment, 1 Queen Bed, Non Smoking

A modern living room with a blue sofa, red armchairs, a wooden coffee table, and a spiral staircase.

Standard Apartment, 1 Queen Bed, Non Smoking

  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Apartment with 2 Queen Beds, Non-Smoking

A spacious bedroom with a large bed, a wooden headboard, a nightstand, and a seating area with a table and chairs.

Standard Apartment with 2 Queen Beds, Non-Smoking

  • 122 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

About the neighborhood

Located in Kilimani, a neighborhood in Nairobi, Heri Heights Hotel Apartments, SureStay Collection by BW is near the airport. Shoppers can check out Yaya Centre, while everyone can enjoy the natural beauty of Uhuru Park and Nairobi National Park. Kenyatta International Convention Centre and United Nations Office at Nairobi are two other places to visit that come recommended. Visit our Nairobi travel guide
Map
Kolobot Drive, off Arboretum Road, Nairobi

What's nearby

  • A building with a traditional tiled roof and a sign that reads "Fairmont The Montrose."
    University of Nairobi
    13 min walk - 0.7 miles
  • A city skyline with tall buildings, a lake reflecting the structures, and a park with trees.
    Uhuru Park
    20 min walk - 1.1 miles
  • Arboretum
    13 min walk - 0.7 miles
  • Central Park
    13 min walk - 0.7 miles
  • Nairobi National Museum
    16 min walk - 0.9 miles

Getting around

  • Syokimau Station
    27 min drive
  • Nairobi (WIL-Wilson)
    16 min drive

Restaurants

  • Myna
    5 min drive
  • Mr. Pang
    4 min drive
  • Mughal Indian Cuisine
    4 min drive
  • Hudson Tavern Bar & Grill
    4 min drive
  • Executive Lounge
    5 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Palm Cafe

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dining table
  • Electric kettle
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchen
  • Limited room service
  • Microwave
  • Separate dining area
  • Stovetop
  • Tea bags/instant coffee
  • Toaster

More

  • Desk
  • Dryer
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laundry detergent
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
3 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Airport shuttle fee: USD 35.00 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Heri Heights Hotel Apartments, SureStay Collection by BW have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Heri Heights Hotel Apartments, SureStay Collection by BW pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Heri Heights Hotel Apartments, SureStay Collection by BW?

Check-in start time: noon; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Heri Heights Hotel Apartments, SureStay Collection by BW?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Does Heri Heights Hotel Apartments, SureStay Collection by BW provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 35.00 per vehicle applies.

Where is Heri Heights Hotel Apartments, SureStay Collection by BW located?

This family-friendly Nairobi hotel is located near the airport, within 2 mi (3 km) of Uhuru Park and Kenyatta International Convention Centre. Yaya Centre and United Nations Office at Nairobi are also within 6 mi (10 km).

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Reviews

Heri Heights Hotel Apartments, SureStay Collection by BW Reviews

8.2

Very Good

8.2

Cleanliness

7.0

Location

7.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 18 out of 57 reviews
Rating 8 - Good. 26 out of 57 reviews
Rating 6 - Okay. 12 out of 57 reviews
Rating 4 - Poor. 1 out of 57 reviews
Rating 2 - Terrible. 0 out of 57 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed

Nice comfortable stay, quiet and safe
Stayed 4 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to be. clean and friendly I love it
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccably clean hotel staffed by people who genuinely care. It's nestled among trees and provides a quiet respite from Nairobi. Safe hotel complete with gym, pool, and restaurant. No air conditioning, but it wasn't needed.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities

Friendly

We were welcomed with friendly helpful staff, the room and complex is spotless, we are enjoying our stay so much that we are extending thank you to Heri Heights and all the staff.
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Chelsea the receptionist really helped us settle in.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was an excellent stay. The apartments were big and well maintained.
Stayed 1 night in Aug 2024
Verified review

6/10 Okay

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Had to wait because room was not yet ready even after check-in time! Then room was full of mosquitoes and not properly cleaned because the windows stayed open. Had to be moved to a different room with less amenities for the stay. Lack of communication between staff as they change shifts so we had to pay twice for a late check-out. Could not work that day because of the back and forth. Still waiting for the refund of the double late checkout fee payment.
Stayed 5 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and safe. Housekeeper Joyce was very polite and helpful
Stayed 11 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Amazing. Home away from home.
Stayed 3 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would appreciate if they added a gym.
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Just average service and stay, with little Management present in the time of need.
Stayed 6 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Amazing
Stayed 3 nights in Jan 2024
Verified review

8/10 Good

Liked: Room comfort, communication

Good price Great size

This stay was one three-part stay. There were a few challenges with the rooms and with myself, as I traveled with a broken leg. However, the staff was very helpful. They assisted us in every way they could. I would stay here again.
Stayed 6 nights in Dec 2022
Verified review

6/10 Okay

Liked: Staff & service, amenities
Been staying here for years and cleaning in the rooms has gone down. Found mold in bathroom and toilet holder was gross as had poop stain. Staircase was lose. Breakfast was limited and few healthy options
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sono stato molto bene, la struttura è bene organizzata e gli appartamenti comodi e spaziosi. Buon ristorante, bella piscina e personale simpatico ed estremamente disponibile.
Stayed 3 nights in Apr 2025
Verified review

6/10 Okay

Liked: Room comfort, communication

Could Be Better

Heri Heights is a nice place but the wi-fi is very poor, cleanliness not the best our first night was interrupted by a noise after complaining to the staff this was sorted and our 2nd night was a peaceful.
Stayed 2 nights in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing place.. the rooms are huge.. I am definitely staying here again.
Stayed 2 nights in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Nice place
Stayed 4 nights in Feb 2021
Verified review

6/10 Okay

Quiet and Convinient

It was ok
Stayed 3 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nairobi

The room is spacious and very clean, staff are very friendly and helpful.
Stayed 6 nights in Mar 2019
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service
The staff are a gem here and keep this place shining. However, the management needs to pay attention to the maintenance and conveniences offered at similar types of properties to keep this place relevant and competitive. Services are lacking and accommodations just ok, nothing exemplary.
Stayed 2 nights in Aug 2018
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities
Heri Heights is relaxing, secure and quiet. The location is great for excursion and local travel. However, it falls short for apartment - hotel travelers needs for in house conveniences. The check in experience needs system and process improvement. Eve from the front office was exemplary in facilitating my accommodation despite these gaps. Accommodations are clean and spacious, however, in need of maintenance. The restaurant offerings are ok but there are plenty options nearby.
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

COMFORTABLE CLEAN & RELAXING.

My stay at Heri Heights was very nice polite helpful staff makes it a more relaxed time spent. Although a taxi is required to venture out. I would recommend Heri Heights and am looking for another stay there some time later this year.
Stayed 5 nights in Feb 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Bra och bekvämt

Trevligt och bekvämt lägenhetsboende. Snabb incheckning, bra frukost och taxiservice på området. Lägenheterna är dock lite nedgångna och borde snart behöva en uppfräschning.
Stayed 1 night in Aug 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heri Heights: Nairobi near town

Heri Heights is close to town, walking there or back through the university of Narobi residences area. The nearby Arboretum has attractive walking paths for a day break too. Cafe for breakfast and other meals means you seek outside options only when you want to. Kitchens are well enough equipped to allow you to self cater, and the hotel offers to shop for you at need. As a rule, meats are tastier but much smaller and tougher cuts than you may expect, and fruits and vegetables are varied and very good. Wireless internet is good and quick, though it can overload when the apartments are all full. Energy saving has upgraded some lighting to LED, with compact fluorescents in most standard bulb fittings. Wardrobe space is generous. Nairobi traffic is justly notorious. Especially at mornings and evenings, expect near gridlock and long travel times around town. You'll be able to get advice on how much time travel will need, if you need to arrive at a certain time.
Stayed 7 nights in Jun 2017