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Heri Heights Hotel Apartments, SureStay Collection by BW

4.0 star property
Hotel with free parking, near Uhuru Park

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Photo gallery for Heri Heights Hotel Apartments, SureStay Collection by BW

Poolside bar
Daily buffet breakfast (USD 20 per person)
Full-size fridge, microwave, stovetop, electric kettle
Lunch and dinner served
Lunch and dinner served

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Kitchen
  • Bar
  • Breakfast available
  • Gym
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Apartment, Multiple Beds, Non Smoking

Superior Apartment, Multiple Beds, Non Smoking | Living area | 32-inch flat-screen TV with cable channels, TV

Superior Apartment, Multiple Beds, Non Smoking

Highlights

Separate dining area
Kitchen
Full-sized refrigerator/freezer
Dining table
Flat-screen TV
Clothes dryer
Pillowtop bed
Blackout drapes/curtains
  • 13 sq m
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Standard Apartment, 1 Queen Bed, Non Smoking

Standard Apartment, 1 Queen Bed, Non Smoking | Living area | 32-inch flat-screen TV with cable channels, TV

Standard Apartment, 1 Queen Bed, Non Smoking

Highlights

Separate dining area
Kitchen
Full-sized refrigerator/freezer
Dining table
Flat-screen TV
Clothes dryer
Pillowtop bed
Blackout drapes/curtains
  • 6 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Apartment, 1 Queen Bed, Non Smoking

Deluxe Apartment, 1 Queen Bed, Non Smoking | Living area | 32-inch flat-screen TV with cable channels, TV

Deluxe Apartment, 1 Queen Bed, Non Smoking

Highlights

Separate dining area
Kitchen
Full-sized refrigerator/freezer
Dining table
Flat-screen TV
Clothes dryer
Pillowtop bed
Blackout drapes/curtains
  • 6 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Apartment, 1 Queen Bed, Non Smoking

32-inch flat-screen TV with cable channels, TV

Executive Apartment, 1 Queen Bed, Non Smoking

Highlights

Separate dining area
Kitchen
Full-sized refrigerator/freezer
Dining table
Flat-screen TV
Clothes dryer
Pillowtop bed
Blackout drapes/curtains
  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 1 Queen Bed, Non Smoking

32-inch flat-screen TV with cable channels, TV

Standard Apartment, 1 Queen Bed, Non Smoking

Highlights

Separate dining area
Kitchen
Full-sized refrigerator/freezer
Dining table
Flat-screen TV
Clothes dryer
Pillowtop bed
Blackout drapes/curtains
  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 2 Queen Beds, Non Smoking

Standard Apartment, 2 Queen Beds, Non Smoking | Living area | 32-inch flat-screen TV with cable channels, TV

Standard Apartment, 2 Queen Beds, Non Smoking

Highlights

Separate dining area
Kitchen
Full-sized refrigerator/freezer
Dining table
Flat-screen TV
Clothes dryer
Pillowtop bed
Blackout drapes/curtains
  • 11 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
Kolobot Drive, off Arboretum Road, Nairobi

What's nearby

  • Uhuru Park - 3 min drive - 1.5 miles
  • Kenyatta International Convention Centre - 4 min drive - 1.8 miles
  • University of Nairobi - 5 min drive - 2.6 miles
  • Yaya Centre - 6 min drive - 2.8 miles
  • United Nations Office at Nairobi - 11 min drive - 5.8 miles

Getting around

  • Syokimau Station - 27 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 30 min drive

Restaurants

  • ‪Lord Delamere Terrace - ‬3 min drive
  • ‪Blue Martini - ‬3 min drive
  • ‪Milan Kenya - ‬4 min drive
  • ‪Boulevard Hotel Nairobi - ‬4 min drive
  • ‪Amani ya Juu Garden Cafe - ‬17 min walk

About this property

Heri Heights Hotel Apartments, SureStay Collection by BW

Upscale hotel near Uhuru Park
Located close to Kenyatta International Convention Centre and Yaya Centre, Heri Heights Hotel Apartments, SureStay Collection by BW provides a poolside bar, a terrace, and a garden. The on-site restaurant, Palm Cafe, offers lunch and dinner. In addition to a playground and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and access to a nearby health club
  • Luggage storage, concierge services, and 1 meeting room
Room features
All guestrooms at Heri Heights Hotel Apartments, SureStay Collection by BW offer comforts such as premium bedding and laptop-friendly workspaces, as well as amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Pillowtop mattresses, down comforters, and rollaway/extra beds (surcharge)
  • Rainfall showers, free toiletries, and hair dryers
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, separate dining areas, and kitchens

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Palm Cafe

Things to do

  • 24-hour gym
  • Outdoor pool
  • Playground

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dining table
  • Electric kettle
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchen
  • Limited room service
  • Microwave
  • Separate dining area
  • Stovetop
  • Tea bags/instant coffee
  • Toaster

More

  • Desk
  • Dryer
  • Iron/ironing board on request
  • Laptop workspace
  • Laundry detergent
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
3 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Airport shuttle fee: USD 35.00 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Heri Heights Serviced Apartments Nairobi
Heri Heights Serviced Apartments
Heri Heights Serviced Nairobi
Heri Heights Serviced
Aparthotel Heri Heights Serviced Apartments Nairobi
Nairobi Heri Heights Serviced Apartments Aparthotel
Aparthotel Heri Heights Serviced Apartments
Heri Heights Serviced Apartments Nairobi
Heri Heights Serviced Nairobi
Heri Heights Serviced
Heri Heights Serviced Apartments
Heri Heights Hotel Apartments SureStay Collection by BW
Heri Heights Hotel Apartments, SureStay Collection by BW Hotel
Heri Heights Hotel Apartments, SureStay Collection by BW Nairobi

Frequently asked questions

Does Heri Heights Hotel Apartments, SureStay Collection by BW have a pool?

Yes, this property has an outdoor pool.

Is Heri Heights Hotel Apartments, SureStay Collection by BW pet-friendly?

No, pets are not allowed at this property.

How much is parking at Heri Heights Hotel Apartments, SureStay Collection by BW?

Self parking is free at this property.

What time is check-in at Heri Heights Hotel Apartments, SureStay Collection by BW?

Check-in start time: noon; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Heri Heights Hotel Apartments, SureStay Collection by BW?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Does Heri Heights Hotel Apartments, SureStay Collection by BW provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 35.00 per vehicle applies.

Where is Heri Heights Hotel Apartments, SureStay Collection by BW located?

Located in Kilimani, this hotel is within 3 mi (5 km) of Uhuru Park, Kenyatta International Convention Centre, and Yaya Centre. United Nations Office at Nairobi and Nairobi National Park are also within 9 mi (15 km).

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Heri Heights Hotel Apartments, SureStay Collection by BW Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 14 out of 47 reviews
Rating 8 - Good. 22 out of 47 reviews
Rating 6 - Okay. 10 out of 47 reviews
Rating 4 - Poor. 1 out of 47 reviews
Rating 2 - Terrible. 0 out of 47 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed

Nice comfortable stay, quiet and safe
Stayed 4 nights in Dec 2024

10/10 Excellent

Soumyadeep

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was an excellent stay. The apartments were big and well maintained.
Stayed 1 night in Aug 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to be. clean and friendly I love it
Stayed 2 nights in Dec 2024

6/10 Okay

QUINETHA

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Just average service and stay, with little Management present in the time of need.
Stayed 6 nights in Feb 2025

10/10 Excellent

Elly

Liked: Cleanliness, property conditions & facilities, communication
Amazing. Home away from home.
Stayed 3 nights in Feb 2024

10/10 Excellent

Elly

Liked: Cleanliness, property conditions & facilities, communication
Amazing
Stayed 3 nights in Jan 2024

8/10 Good

candace

Liked: Room comfort, communication

Good price Great size

This stay was one three-part stay. There were a few challenges with the rooms and with myself, as I traveled with a broken leg. However, the staff was very helpful. They assisted us in every way they could. I would stay here again.
Stayed 6 nights in Dec 2022

10/10 Excellent

Domenico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sono stato molto bene, la struttura è bene organizzata e gli appartamenti comodi e spaziosi. Buon ristorante, bella piscina e personale simpatico ed estremamente disponibile.
Stayed 3 nights in Apr 2025

10/10 Excellent

Elly

Stayed 3 nights in Dec 2024

10/10 Excellent

Simon

Stayed 1 night in Dec 2024

8/10 Good

Thomas

Liked: Cleanliness, room comfort, communication
Stayed 4 nights in Oct 2024

10/10 Excellent

Svetlana

Stayed 5 nights in Mar 2024

8/10 Good

Johannes

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

p

Stayed 1 night in May 2023

8/10 Good

candace

Liked: Cleanliness, room comfort, communication
Stayed 4 nights in Jan 2023

8/10 Good

Verified traveler

Liked: Room comfort, communication
Stayed 1 night in Dec 2022

6/10 Okay

Richard

Liked: Room comfort, communication

Could Be Better

Heri Heights is a nice place but the wi-fi is very poor, cleanliness not the best our first night was interrupted by a noise after complaining to the staff this was sorted and our 2nd night was a peaceful.
Stayed 2 nights in Nov 2021

10/10 Excellent

Elly

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing place.. the rooms are huge.. I am definitely staying here again.
Stayed 2 nights in Oct 2021

10/10 Excellent

Eric

Stayed 1 night in Oct 2021

6/10 Okay

Verified traveler

Stayed 1 night in May 2021

10/10 Excellent

david

Liked: Cleanliness, room comfort, communication
Nice place
Stayed 4 nights in Feb 2021

6/10 Okay

Temwa

Quiet and Convinient

It was ok
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nairobi

The room is spacious and very clean, staff are very friendly and helpful.
Stayed 6 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
The staff are a gem here and keep this place shining. However, the management needs to pay attention to the maintenance and conveniences offered at similar types of properties to keep this place relevant and competitive. Services are lacking and accommodations just ok, nothing exemplary.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Heri Heights is relaxing, secure and quiet. The location is great for excursion and local travel. However, it falls short for apartment - hotel travelers needs for in house conveniences. The check in experience needs system and process improvement. Eve from the front office was exemplary in facilitating my accommodation despite these gaps. Accommodations are clean and spacious, however, in need of maintenance. The restaurant offerings are ok but there are plenty options nearby.
Stayed 1 night in Aug 2018