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Fairmont The Norfolk

Property class: 5 and above

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Photo gallery for Fairmont The Norfolk

A balcony with wicker furniture, a table with fruits and flowers, and a view of surrounding buildings and trees. - Fairmont The Norfolk (Nairobi)
Property video
A spacious bar area with a long counter, multiple hanging light fixtures, and a variety of glassware on display. - Fairmont The Norfolk (Nairobi)
A hotel with multiple floors, a well-maintained garden, and a large tree in the center. - Fairmont The Norfolk (Nairobi)
A spacious living area with a sofa, coffee table, and decorative plants. - Fairmont The Norfolk (Nairobi)
Located close to University of Nairobi and Kenyatta International Convention Centre, Fairmont The Norfolk provides a swim-up bar, a poolside bar, and a terrace. Treat yourself to a facial, a hot stone massage, or a body scrub at Pembo, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Fitness classes are offered at the health club; the property also has a coffee shop/cafe, a garden, and a playground. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Gym

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Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

A hotel room with a bed, a desk with a telephone, a television, a chair, and a small table with a magazine.

Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

10.0 out of 10
Exceptional
(5 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Veranda)

A hotel room with a bed, a desk with a telephone, a television, a chair, and a small table with a magazine.

Deluxe Room, 1 King Bed, Non Smoking (Veranda)

10.0 out of 10
Exceptional
(4 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with two single beds, a chair, a small table with a fruit bowl, and two bedside lamps.

Deluxe Room, 2 Twin Beds

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with a bed, a desk with a telephone, a television, a chair, and a small table with a magazine.

Deluxe Room, 2 Twin Beds

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, a desk with a telephone, a television, a chair, and a small table with a magazine.

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Twin Room, 2 Twin Beds

A hotel room with two single beds, a chair, a small table with a fruit bowl, and two bedside lamps.

Twin Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Room, 1 Queen Bed

A hotel room with a bed, a desk with a telephone, a television, a chair, and a small table with a magazine.

Room, 1 Queen Bed

8.0 out of 10
Very good
(3 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Norfolk Signature Suite with King Bed

A hotel room with a large bed, two bedside tables, a nightstand, a window with curtains, and framed artwork on the wall.

Norfolk Signature Suite with King Bed

  • Garden view
  • 79 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Suite, 1 King Bed

A neatly made bed with two pillows, flanked by two bedside tables with lamps, and framed artwork above.

Deluxe Suite, 1 King Bed

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, a sofa, a small table with a lamp, and a view of a tropical garden through a large window.

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 79 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Suite, 1 Queen Bed

A hotel room with a large bed, two bedside tables with lamps, a chair, a small table, and a view of the outside.

Superior Suite, 1 Queen Bed

  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Family Room, Multiple Beds

A hotel room with a large bed, two bedside lamps, a tray with tea and sugar, a laptop, and a cup of coffee on a table.

Family Room, Multiple Beds

  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Family Room

A hotel room with a large bed, two bedside tables, a nightstand, a window with curtains, and framed artwork on the wall.

Deluxe Family Room

  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free wired internet

About the neighborhood

Located in Nairobi Central, a neighborhood in Nairobi, Fairmont The Norfolk is near the airport and near a train station. Sarit Centre and Yaya Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Nairobi National Park. University of Nairobi and Kenyatta International Convention Centre are two other places to visit that come recommended. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ecotours in the area. Visit our Nairobi travel guide
Map
Harry Thuku Road, PO Box 58581, Nairobi, 00200

What's nearby

  • A building with a traditional tiled roof and a sign that reads "Fairmont The Montrose."
    University of Nairobi
    1 min walk - 0.0 miles
  • Bunches of bananas hanging from a tree in a market.
    City Market
    8 min walk - 0.5 miles
  • A tall cylindrical building with a red roof, surrounded by palm trees and a statue.
    Kenyatta International Convention Centre
    18 min walk - 1.0 mile
  • Kenya National Theatre
    2 min walk - 0.1 miles
  • Central Park
    8 min walk - 0.5 miles

Getting around

  • Syokimau Station
    27 min drive
  • Jomo Kenyatta Intl. Airport (NBO)
    28 min drive

Restaurants

  • KBC bar (AFCO Base)
    4 min walk
  • Sno-Cream (Kenya House)
    7 min walk
  • Lord Delamere Terrace
    1 min walk
  • Mawimbi Seafood
    3 min walk
  • Saapé
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: KES 30 for adults and KES 15 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Lord Delamere Terrace
  • Tatu Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Children's games
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (2,196 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • High-pile carpet in room
  • Null
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 1904
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 5 and younger eat free breakfast
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately KES 30 for adults and KES 15 for children
  • Airport shuttle fee: KES 8000 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Fairmont The Norfolk have a pool?

Yes, this property has an outdoor pool.

Is Fairmont The Norfolk pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Fairmont The Norfolk?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Fairmont The Norfolk?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Fairmont The Norfolk provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KES 8000 per vehicle applies.

Where is Fairmont The Norfolk located?

This family-friendly Nairobi hotel is located near the airport, within 1 mi (2 km) of University of Nairobi and Kenyatta International Convention Centre. Sarit Centre and Yaya Centre are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Fairmont The Norfolk Reviews

9.2

Wonderful

9.4

Cleanliness

8.4

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 165 out of 233 reviews
Rating 8 - Good. 43 out of 233 reviews
Rating 6 - Okay. 15 out of 233 reviews
Rating 4 - Poor. 5 out of 233 reviews
Rating 2 - Terrible. 5 out of 233 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with excellent staff.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairmont was amazing! We received the best service we’ve ever experienced and we travel often. Tevin was friendly and attentive and every staff member was top notch. We highly recommend staying here and wished we’d had more time. Loved our stay!
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old colonial era property near the University. The staff were friendly and helpful. The room was a good size, and the bathroom had a walk-in shower.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing continental hotel with rich history
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Charming hotel with amazing staff.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very friendly staff, great food
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast great, hotel amenities, decor, staff, room, patio excellent.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Historical building, wonderful, friendly staff, quick services; excellent food, beautiful landscape, well appointed rooms.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness
So good I didn’t want to leave the hotel to tour.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived using a walker and the reception staff was very accommodating and came to me, sitting in the chair rather than standing counter. Throughout my stay They were very responsive. They checked in to see how I was doing when I informed them that I was not feeling well. They always had a smile on their face and went above and beyond.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff great room and pool
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful oasis in busy Nairobi!

Superb service, lovely grounds, and very spacious and comfortable room!
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are great! Breakfast is great property is beautiful
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy. Staff was very friendly and answered all our questions. Rooms were clean and comfortable. Highly recommend.
Stayed 8 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We felt at home here. The staff was genuinely kind and attentive.
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel in every respect: courtyard. People, service, rooms, dining, bar ( but skimpy hard liquor drink pours) location and attention to quality details.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to stay in bustling Nairobi!

The hotel was really beautiful, with a dramatic lobby & manicured grounds! The staff couldn’t have been kinder & more helpful. Restaurants were very good, reasonable & offered lots of options! Only complaint was spotty internet, which was very frustrating!
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Norfolk Fairmont is easily the classiest and most beautiful hotel we have stayed in. Everything including staff and service are unparalleled. Plus it's Nairobi's oldest hotel, where US President Roosevelt, British royalty, Ernest Hemingway and a score of other historical figures have stayed - and loved.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best in Nairobi

Best hotel I Nairobi. Service and people are kind and service minded.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A returning guest

I have stayed at this heritage hotel before, and was in no doubt that this would be the place I would stay this time. A wonderful place with an excellent and well trained staff.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Hotel

Excellent hotel and amazing staff. Kennedy makes the best Espresso martini ever. Gedi, Isaac, Njeri and Sharon are all brilliant too. Joy, Elijah and Veronica Make dining at Tatu and incredible experience and we hope to be back again soon.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff are first class. Suggest more sun lounges around the pool Would return in a heartbeat
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
This property is outstanding! From the moment you walk in off the busy street to the quiet of their lush gardens. They have excellent security and you feel very safe. The lobby and restaurants have been tastefully decorated. From George at the front desk, Sidney in the lobby and Margaret in the bar the service was outstanding! Very interesting hotel with a wonderful history easy to navigate the city from here. The staff make all the difference here.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like other Fairmont properties, the Norfolk did not disappoint. Excellent service and a breakfast buffet that will blow your mind. The staff are well trained and helpful. The hotel courtyard is beautifully manicured and serene. Suggestions: The room I was in could use a little updating, older TV with limited channels. The equipment in the gym needs refreshing and a deep clean (the gym is still better than most hotels, but I've stayed at many Fairmont Hotels and this one is not up to Fairmont standards).
Stayed 4 nights in Nov 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Staff was excellent. Amenities in the room were not up to standard for a 5 stars hotel and overall, the feeling is that the hotel is living on its glory - but is not any longer that good. Hot/Warm water in the shower was not coming. Heating/AC was not working and the insulation of the rooms is of poor quality as well as the sound proofing. What is the point of having a terrace by the garden if you cannot use it as everything gets wet?
Stayed 3 nights in Feb 2026