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Mercure Nairobi Upper Hill

Property class: 4

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Photo gallery for Mercure Nairobi Upper Hill

A multi-story hotel with a modern design, featuring a prominent vertical sign, a rooftop terrace, and a surrounding urban landscape. - Mercure Nairobi Upper Hill (Nairobi)
Pool - Mercure Nairobi Upper Hill (Nairobi)
A modern interior with round tables, chairs, and a large mural. - Mercure Nairobi Upper Hill (Nairobi)
A modern office space with a large glass wall, a blue and white target decoration, and several wooden chairs and tables. - Mercure Nairobi Upper Hill (Nairobi)
A gym with exercise equipment, a treadmill, and large windows. - Mercure Nairobi Upper Hill (Nairobi)
You can look forward to a hair salon, dry cleaning/laundry services, and conference space at Mercure Nairobi Upper Hill. The on-site restaurant, Kahawa restaurant, offers breakfast, lunch, dinner, and al fresco dining. Guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available

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Room options

View all photos for Classic Room, 1 King Bed

A hotel room with a large bed, two bedside lamps, a small table with a vase, and a chair.

Classic Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, two chairs, a small table, and a view of buildings through the window.

Superior Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

About the neighborhood

Located in Upper Hill, a neighborhood in Nairobi, Mercure Nairobi Upper Hill is in the suburbs. Nairobi Railway Museum and Nairobi Gallery are cultural highlights, and travelers looking to shop may want to visit Thika Road Mall and Maasai Market. Looking to enjoy an event or a game while in town? See what's happening at Nyayo National Stadium or Nairobi City Stadium. Spend some time exploring the area's activities, including golfing. Visit our Nairobi travel guide
Map
Longhorn Road Off Kilimanjaro Avenue, Upperhill, Nairobi, 00000

What's nearby

  • A city skyline with tall buildings, a lake reflecting the structures, and a park with trees.
    Uhuru Park
    15 min walk - 0.8 miles
  • A tall cylindrical building with a red roof, surrounded by palm trees and a statue.
    Kenyatta International Convention Centre
    3 min drive - 1.6 miles
  • Nyayo National Stadium
    20 min walk - 1.1 miles
  • Strathmore University
    1 min drive - 0.5 miles
  • Central Park
    2 min drive - 1.4 miles

Getting around

  • Syokimau Station
    24 min drive
  • Jomo Kenyatta Intl. Airport (NBO)
    26 min drive

Restaurants

  • friends bar and restaurant
    16 min walk
  • Ssence By Paramount
    16 min walk
  • Dala lounge and grill
    14 min walk
  • Attibassi Bologna
    7 min walk
  • Kilimanjaro Food Court
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi; wired internet (USD 2.50 per day)

Parking and transportation

  • 24-hour roundtrip airport shuttle available on request for a surcharge
  • Area shuttle (surcharge) up to 200 km
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 30 per person
  • A restaurant

Restaurants on site

  • Kahawa restaurant

Things to do

  • Pool

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 5,813 square feet of conference space
  • Coworking space
  • Meeting rooms

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator (47 inch wide door)
  • Null
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (47 inches high)

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 3740 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 30 per person
  • Fee for wired internet in public areas: USD 2.5 per day (rates may vary)
  • Airport shuttle fee: USD 35 per person (one-way)
  • Rollaway bed fee: USD 3740 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does Mercure Nairobi Upper Hill have a pool?

Yes, this property has a pool.

Is Mercure Nairobi Upper Hill pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Mercure Nairobi Upper Hill?

Check-in begins at 2 PM. Late check-in is available during limited hours.

What time is check-out at Mercure Nairobi Upper Hill?

Check-out is at 11:00 AM.

Does Mercure Nairobi Upper Hill provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 35 per person applies.

Where is Mercure Nairobi Upper Hill located?

Located in Upper Hill, this hotel is within 1 mi (2 km) of Uhuru Park, Kenya Railway Golf Club, and Nairobi Hospital. Nyayo National Stadium and Nairobi Railway Museum are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Nairobi Upper Hill Reviews

8.8

Excellent

9.2

Cleanliness

7.2

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 109 out of 192 reviews
Rating 8 - Good. 60 out of 192 reviews
Rating 6 - Okay. 10 out of 192 reviews
Rating 4 - Poor. 8 out of 192 reviews
Rating 2 - Terrible. 5 out of 192 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, good price
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliantly located staff amazing helpful and freindly
Stayed 5 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The cleanliness is top Staff very friendly Customer care is 100%
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed our stay at this hotel. Staff were incredibly welcoming, helpful, and fast! Delicious breakfast and dinner buffets offered at the main restaurant. Rooms were spacious, very clean, and comfortable.
Stayed 2 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good facilities for a work trip. Staff very kind and helpful.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second house in Kenya

Classical Accord Hotels . Always the best and clean as standard!. The best thing by Mercure and Pullman Hotels are the hospitality and quick supports for anything any time.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Amenities
Josephine and Oscar were standouts. The service was universally professional and warm. Nice job.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Profesional staff with customers rentation and attending quest issues and adhering until solutions is obtained..
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Very attentive and helpful
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 8 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness
Breakfast was great, the room large and comfortable and the gym was nice. I was impressed by management as I had a not great dinner experience for room service and they apologised, sent up a fruit basket and the Head of Food and Beverage found me the following day to personally hear my feedback and apologise. Overall great stay!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

It was great.
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

I booked this hotel but didn’t stay as I was upgraded to the Pullman next door due to building works.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience for business
Stayed 2 nights in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Great service, hard beds

Everyone was extremely friendly and helpful, food in Bakara was delicious. Beds were incredibly hard and uncomfortable though. Buffet breakfast and lunch were convenient, however the sit down dinner took forever even though only 3 tables were full.
Stayed 2 nights in Jul 2022
Verified review

6/10 Okay

Its ok
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Edward Orange saved the day and changed our outlook on this property. Our sincerest thanks to him for focusing on customer satisfaction over all else!! He even let our overlt tired crew go to our rooms to sort out our reservation paperwork bf he took in our payment. Because of him, we will consider Crowne Plaza again. But it will be important to avoid unnecessary online booking confusion between the Nairobi Crowne Plaza hotels that have different fees, services, etc.
Stayed 3 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
安全、安心で宿泊できる施設。 smoking spaceも広いベランダで快適。
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Gutes Hotel nähe Flughäfen
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

İyi konum İyi oda Kötü Wifi Sinir bozucu kapı

Nairobi'ye giderseniz Upper Hill otel konaklaması için çok iyi bir konum. Otel temizlik olarak oda büyüklüğü ve imkan olarak çok iyiydi. Bu konularda memnun kaldım. Küvet kadar yüzme havuzu ve büyük bir spor salonu var. Spor salonu iyiydi fakat koşu bantlarından 2 tanesi hariç hepsi arızalı. Restoranda yemek lezzetli fakat her gün menüde o var bu yok. Menüye değil de size ne verebiliyorlar ona göre sipariş veriyorsunuz. Personel çok ilgili ve kibar. İnterneti rezalet. Kapı kartı sorunu ise bana kafayı yedirtti. 4 kere falan kart çalışmıyo diye resepsiyona gittim. Madem olmuyo ANAHTAR kullansanız da sürekli bi asansörü kullanamadığımdan bir odayı açamadığımdan kartı değiştirtmesem. 1 fazla günümü de iptal edip geri ödeme kabul ettim. Kabul etmediler fakat odamı daha iyi bir odayla değiştirdiler.
Stayed 7 nights in Jul 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not to the Crown Plaza level expected

Old Hotel and needs some serious renovation
Stayed 3 nights in Jun 2022
Verified review

4/10 Poor

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Not a Happy Stay

Not a good experience. It was supposed to be a relaxing few nights before I flew back to the UK. The TV only had news channels, despite the internet advertising DSTV movie channels, and them being available during my stay in Nov 2020. The phone chargers next to the bed did not work. The water in the shower and bath was cold; this was rectified on the last day of my stay. We had to chase for our rooms to be cleaned, as we returned at 4pm and they hadn't been cleaned.
Stayed 2 nights in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19. Had a very pleasant weekend break.
Stayed 2 nights in Nov 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people very friendly
Stayed 3 nights in Aug 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service
I searched for Crown Plaza Nairobi airport and alongside that hotel you placed your hotel in town one hours away in heavy traffic By mistake I booked CPIn town when I wanted the airport when I tried to cancel you refused and told me it was a special deal I ended up having to pay the hotel to stay there I will never use you again Gary Summers
Stayed 1 night in Jan 2020