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Mercure Nairobi Upper Hill

4.0 star property
Upscale amenities await at this Nairobi hotel, where guests can get a haircut on-site or enjoy meals outdoors in the pleasant climate

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Photo gallery for Mercure Nairobi Upper Hill

Exterior - Mercure Nairobi Upper Hill (Nairobi)
Breakfast, lunch, dinner served; pool views - Mercure Nairobi Upper Hill (Nairobi)
Exterior - Mercure Nairobi Upper Hill (Nairobi)
Superior Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing - Mercure Nairobi Upper Hill (Nairobi)
Breakfast, lunch, dinner served; pool views - Mercure Nairobi Upper Hill (Nairobi)
Located in Nairobi Upper Hill, Mercure Nairobi Upper Hill offers a relaxing retreat. Travelers can cool off in the pool or dine al fresco at two restaurants. The hotel provides practical comforts like high-speed WiFi, free self parking, and 24/7 front desk service.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Room options

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Classic Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Upper Hill, a neighborhood in Nairobi, Mercure Nairobi Upper Hill is in the suburbs. Nairobi Railway Museum and Nairobi Gallery are cultural highlights, and travelers looking to shop may want to visit Thika Road Mall and Maasai Market. Looking to enjoy an event or a game while in town? See what's happening at Nyayo National Stadium or Nairobi City Stadium. Spend some time exploring the area's activities, including golfing. Visit our Nairobi travel guide
Map
Longhorn Road Off Kilimanjaro Avenue, Upperhill, Nairobi, 00000

What's nearby

  • Nairobi Landmarks, Kenya
    Kenyatta International Convention Centre
    3 min drive - 1.6 miles
  • Uhuru Park
    12 min walk - 0.6 miles
  • Strathmore University
    15 min walk - 0.8 miles
  • Nyayo National Stadium
    15 min walk - 0.8 miles
  • Nairobi Hospital
    20 min walk - 1.1 miles

Getting around

  • Syokimau Station
    24 min drive
  • Jomo Kenyatta Intl. Airport (NBO)
    26 min drive

Restaurants

  • friends bar and restaurant
    16 min walk
  • Ronalo K'osewe
    3 min walk
  • Art Caffe - Britam Tower
    5 min walk
  • Java KMA
    12 min walk
  • Taidys Tavern Upperhill
    13 min walk

About this property

Mercure Nairobi Upper Hill

Upscale hotel located in Upper Hill
Take advantage of a hair salon, dry cleaning/laundry services, and conference space at Mercure Nairobi Upper Hill. The on-site restaurant, Kahawa restaurant, offers breakfast, lunch, dinner, and al fresco dining. Stay connected with free in-room WiFi.
Additional perks include:
  • Swimming pool
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and babysitting (surcharge)
  • A vegetable garden, smoke-free premises, and a banquet hall
Room features
All guestrooms at Mercure Nairobi Upper Hill have perks such as 24-hour room service and air conditioning, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • 42-inch TVs with premium channels
  • Refrigerators, free infant beds, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi; wired internet (USD 2.50 per day)

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 200 km
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 30 per person
  • A restaurant

Restaurants on site

  • Kahawa restaurant

Things to do

  • Pool

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 5,813 square feet of conference space
  • Coworking space
  • Meeting rooms

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator (47 inch wide door)
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (47 inches high)

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 3740 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 30 per person
  • Fee for wired internet in public areas: USD 2.5 per day (rates may vary)
  • Airport shuttle fee: USD 35 per person (one-way)
  • Rollaway bed fee: USD 3740 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Crowne Plaza Hotel Nairobi
Crowne Plaza Nairobi
Nairobi Crowne Plaza Hotel

Frequently asked questions

Does Mercure Nairobi Upper Hill have a pool?

Yes, this property has a pool.

Is Mercure Nairobi Upper Hill pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Mercure Nairobi Upper Hill?

Check-in begins at 2 PM. Late check-in is available during limited hours.

What time is check-out at Mercure Nairobi Upper Hill?

Check-out is at 11:00 AM.

Does Mercure Nairobi Upper Hill provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 35 per person applies.

Where is Mercure Nairobi Upper Hill located?

Located in Upper Hill, this hotel is within 1 mi (2 km) of Uhuru Park, Kenya Railway Golf Club, and Nairobi Hospital. Nyayo National Stadium and Nairobi Railway Museum are also within 2 mi (3 km).

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Reviews

Mercure Nairobi Upper Hill Reviews

8.8

Excellent

9.2

Cleanliness

7.2

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 103 out of 185 reviews
Rating 8 - Good. 59 out of 185 reviews
Rating 6 - Okay. 10 out of 185 reviews
Rating 4 - Poor. 8 out of 185 reviews
Rating 2 - Terrible. 5 out of 185 reviews

Reviews

8/10 Good

WILLIAM

Liked: Cleanliness, amenities, property conditions & facilities
The cleanliness is top Staff very friendly Customer care is 100%
Stayed 4 nights in Jan 2026

10/10 Excellent

Joan

Liked: Amenities
Josephine and Oscar were standouts. The service was universally professional and warm. Nice job.
Stayed 4 nights in Oct 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Good facilities for a work trip. Staff very kind and helpful.
Stayed 2 nights in Jun 2024

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed our stay at this hotel. Staff were incredibly welcoming, helpful, and fast! Delicious breakfast and dinner buffets offered at the main restaurant. Rooms were spacious, very clean, and comfortable.
Stayed 2 nights in Aug 2023

10/10 Excellent

mehmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second house in Kenya

Classical Accord Hotels . Always the best and clean as standard!. The best thing by Mercure and Pullman Hotels are the hospitality and quick supports for anything any time.
Stayed 4 nights in Jun 2025

10/10 Excellent

Eugène

Liked: Cleanliness, staff & service, property conditions & facilities
Profesional staff with customers rentation and attending quest issues and adhering until solutions is obtained..
Stayed 2 nights in Mar 2024

10/10 Excellent

barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliantly located staff amazing helpful and freindly
Stayed 5 nights in Nov 2025

10/10 Excellent

lucio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 8 nights in Nov 2025

10/10 Excellent

Iman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

It was great.
Stayed 5 nights in Jul 2025

10/10 Excellent

Jayne

I booked this hotel but didn’t stay as I was upgraded to the Pullman next door due to building works.
Stayed 1 night in Jul 2025

8/10 Good

EDWARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience for business
Stayed 2 nights in Jul 2022

8/10 Good

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Great service, hard beds

Everyone was extremely friendly and helpful, food in Bakara was delicious. Beds were incredibly hard and uncomfortable though. Buffet breakfast and lunch were convenient, however the sit down dinner took forever even though only 3 tables were full.
Stayed 2 nights in Jul 2022

6/10 Okay

richard

Its ok
Stayed 1 night in Nov 2024

8/10 Good

Kyss

Liked: Cleanliness, staff & service
Edward Orange saved the day and changed our outlook on this property. Our sincerest thanks to him for focusing on customer satisfaction over all else!! He even let our overlt tired crew go to our rooms to sort out our reservation paperwork bf he took in our payment. Because of him, we will consider Crowne Plaza again. But it will be important to avoid unnecessary online booking confusion between the Nairobi Crowne Plaza hotels that have different fees, services, etc.
Stayed 3 nights in Jul 2022

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

İyi konum İyi oda Kötü Wifi Sinir bozucu kapı

Nairobi'ye giderseniz Upper Hill otel konaklaması için çok iyi bir konum. Otel temizlik olarak oda büyüklüğü ve imkan olarak çok iyiydi. Bu konularda memnun kaldım. Küvet kadar yüzme havuzu ve büyük bir spor salonu var. Spor salonu iyiydi fakat koşu bantlarından 2 tanesi hariç hepsi arızalı. Restoranda yemek lezzetli fakat her gün menüde o var bu yok. Menüye değil de size ne verebiliyorlar ona göre sipariş veriyorsunuz. Personel çok ilgili ve kibar. İnterneti rezalet. Kapı kartı sorunu ise bana kafayı yedirtti. 4 kere falan kart çalışmıyo diye resepsiyona gittim. Madem olmuyo ANAHTAR kullansanız da sürekli bi asansörü kullanamadığımdan bir odayı açamadığımdan kartı değiştirtmesem. 1 fazla günümü de iptal edip geri ödeme kabul ettim. Kabul etmediler fakat odamı daha iyi bir odayla değiştirdiler.
Stayed 7 nights in Jul 2024

4/10 Poor

Ranjit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not to the Crown Plaza level expected

Old Hotel and needs some serious renovation
Stayed 3 nights in Jun 2022

4/10 Poor

Harvey

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Not a Happy Stay

Not a good experience. It was supposed to be a relaxing few nights before I flew back to the UK. The TV only had news channels, despite the internet advertising DSTV movie channels, and them being available during my stay in Nov 2020. The phone chargers next to the bed did not work. The water in the shower and bath was cold; this was rectified on the last day of my stay. We had to chase for our rooms to be cleaned, as we returned at 4pm and they hadn't been cleaned.
Stayed 2 nights in Dec 2020

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19. Had a very pleasant weekend break.
Stayed 2 nights in Nov 2020

10/10 Excellent

Abdulkadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people very friendly
Stayed 3 nights in Aug 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
I searched for Crown Plaza Nairobi airport and alongside that hotel you placed your hotel in town one hours away in heavy traffic By mistake I booked CPIn town when I wanted the airport when I tried to cancel you refused and told me it was a special deal I ended up having to pay the hotel to stay there I will never use you again Gary Summers
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel y sus instalaciones están bien cuidadas, el restaurante muy bueno
Stayed 1 night in Jan 2020

8/10 Good

PETER

Liked: Cleanliness, property conditions & facilities, room comfort

Club lounge in Nairobi - staffer most miserable

Checkin with Niomi was excellent. Club lounge is very nice. However, one male staffer was the worst staffer we have ever encountered at any IHG club. He should wash dishes instead of being with ambassador members. Bed super comfortable.
Stayed 1 night in Oct 2019

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Nairobi stay - July 2019

The bed was sagging and the TV channels were cutting off
Stayed 1 night in Jul 2019

4/10 Poor

CN

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Air condition not working in my room. Planned for a isolated weekend
Stayed 2 nights in Mar 2019

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel with a great staff

We have enjoyed our stay at the Crown Plaza Nairobi. The staff was tremendous and the service provided incredible. I would recommend this hotel to anyone
Stayed 2 nights in Dec 2018