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Best Western Premier Westlands

4.0 star property
Travelers can sip coffee or craft drinks in this Nairobi hotel where the staff provides exceptional service with a genuinely helpful attitude

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Daily buffet breakfast for a fee - Best Western Premier Westlands (Nairobi)
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Reception - Best Western Premier Westlands (Nairobi)
Fitness facility - Best Western Premier Westlands (Nairobi)
View from room - Best Western Premier Westlands (Nairobi)
Located in central Nairobi, Best Western Plus Westlands offers a refined experience with practical amenities. Guests enjoy continental breakfast, coffee shop treats, on-site laundry, WiFi in rooms, and a relaxing bar after visiting the nearby Westgate Shopping Mall.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Accessible Superior King Room

Accessible Superior King Room | Minibar, in-room safe, desk, laptop workspace

Accessible Superior King Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room

Superior King Room | Minibar, in-room safe, desk, laptop workspace

Superior King Room

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | Minibar, in-room safe, desk, laptop workspace

Superior Twin Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite Room

Minibar, in-room safe, desk, laptop workspace

Junior Suite Room

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

Deluxe King Room | Minibar, in-room safe, desk, laptop workspace

Deluxe King Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive King Room

Executive King Room | Minibar, in-room safe, desk, laptop workspace

Executive King Room

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite Room

Executive Suite Room | Minibar, in-room safe, desk, laptop workspace

Executive Suite Room

  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Highridge, a neighborhood in Nairobi, Best Western Premier Westlands is in a shopping district. Sarit Centre and Westgate Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Uhuru Park and Nairobi National Park. Looking to enjoy an event or a game while in town? See what's going on at Moi International Sports Centre. Explore all the area has to offer with hiking/biking trails and horse riding. Visit our Nairobi travel guide
Map
Karuna Road, behind Sarit Center, Westlands, Nairobi, Nairobi County, 00606

What's nearby

  • Sarit Centre
    1 min walk - 0.1 miles
  • Westgate Shopping Mall
    5 min walk - 0.3 miles
  • Nairobi Education Centre - Animal Orphanage
    7 min walk - 0.4 miles
  • Oshwal Religious Centre
    10 min walk - 0.6 miles
  • UNHCR Kenya
    10 min walk - 0.6 miles

Getting around

  • Syokimau Station
    31 min drive
  • Nairobi (WIL-Wilson)
    21 min drive

Restaurants

  • Barista & Co. Specialty Coffee (Sarit)
    5 min walk
  • Artcaffe
    8 min walk
  • Java House
    6 min walk
  • NewsCafe Sarit Centre
    6 min walk
  • Alloy
    1 min walk

About this property

Best Western Premier Westlands

Upscale hotel near Sarit Centre
Located close to Westgate Shopping Mall and United Nations Office at Nairobi, Best Western Premier Westlands provides a coffee shop/cafe, laundry facilities, and 2 bars. Treat yourself to a Swedish massage, aromatherapy, or a facial at Wellness Centre, the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Free WiFi in public areas is available to all guests, along with a health club and a 24-hour business center.
Additional perks include:
  • Free self parking
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • Multilingual staff, a water dispenser, and massage treatment rooms
  • Guest reviews give top marks for the helpful staff
Room features
All 99 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like late night room service and free internet.
Extra amenities include:
  • Bathrooms with rainfall showers and bidets
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, LED light bulbs, and free infant beds

Similar properties

Exterior
Hyatt Place Nairobi Westlands
Highridge
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
9.6 out of 10, Exceptional, 91 reviews
Hyatt Place Nairobi Westlands
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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: KES 2,600 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Things to do

  • Full-service spa
  • Health club
  • Steam room

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Conference center

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Steam room
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible shuttle
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Magnifying mirror
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 11 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2020
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Locally-owned and organized tours and activities
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children aged 6 and younger eat free breakfast
Rollaway/extra beds are available for KES 6500.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KES 2600 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KES 6500.0 per night
  • Spa fee: KES 7000 per person per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Cashless transactions are available
This property uses solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Best Plus Westlands Nairobi
Best Western Plus Westlands Hotel
Best Western Plus Westlands Nairobi
Best Western Plus Westlands Hotel Nairobi

Frequently asked questions

Is Best Western Premier Westlands pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Premier Westlands?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Best Western Premier Westlands?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Best Western Premier Westlands located?

Located in Highridge, this spa hotel is within a 10-minute walk of Sarit Centre and Westgate Shopping Mall. Uhuru Park and Kenyatta International Convention Centre are also within 3 mi (5 km).

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Reviews

Best Western Premier Westlands Reviews

9.4

Exceptional

9.6

Cleanliness

9.0

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 204 out of 271 reviews
Rating 8 - Good. 48 out of 271 reviews
Rating 6 - Okay. 12 out of 271 reviews
Rating 4 - Poor. 1 out of 271 reviews
Rating 2 - Terrible. 6 out of 271 reviews

Reviews

Verified

10/10 Excellent

alnoor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Vaibhav

Liked: Cleanliness, amenities, property conditions & facilities
Check In was very smooth, rooms were clear and very comfortable location.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Ulysses

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is located in a central location, walkable to many shops and restaurants. The breakfast was good with many options and the staff provided excellent service. I am most likely to stay here again when I return to Nairobi.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Elaine

Liked: Staff & service, amenities, property conditions & facilities
Staff were friendly and professional. Mall was nearby for shopping with a variety of different restaurants.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Amos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay as always. Amazing staff with great attitude. BF is delicious with variety
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Sean

Liked: Cleanliness, amenities, property conditions & facilities
Nice comfortable and clean room
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff was great
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Reuben

Liked: Cleanliness, staff & service, amenities
Clean room and facility in general, great variety of offerings for breakfsst, Asiatic restaurant was good too, nice and friendly staff…also liked how walkable the area around the hotel is and proximity to lots of shopping, restaurants, and entertainment
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great bfast buffet.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

alnoor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff!
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Patrick

Liked: Amenities
Clean and friendly staff. Breakfast buffet was great.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Bård Marsdal

Disliked: Cleanliness
Good breakfast, nice and welcoming staff. The interior has seen better days though. The room I had had proof of well use, and the cleaning was not what should have been expected. Refrigerator didn’t work when I checked in, bathroom door was hard to stay shut, and AC wasn’t at the temerity expected. But in general, Okay hotel with great closeness to shopping mall and city center. Decent gym is a pluss
Stayed 4 nights in Jan 2026
Verified

8/10 Good

yale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good property to stay at.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property with the best breakfast!
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Dr. Krishna

Liked: Cleanliness, amenities, property conditions & facilities
Place is very accessible and in the middle of shopping and business areas
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all extremely friendly and helpful. Hotel was modern and very clean. Breakfast menu was varied and delicious. Rooms were a good size. Colleagues staying at a nearby equivalent value hotel had much smaller rooms. Very easy access (1 block away) to Sarit Center and shopping mall.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Dan

Liked: Cleanliness, amenities, property conditions & facilities
Impeccable service and hospitality, from the top to the bottom. Wonderful staff. The moment I arrived, I was greeted by the security, and they were so kind, friendly and professional. It set the tone for my entire trip to Kenya. This hotel is very well managed. The food at their restaurant is delicious, and the executive chef is very active with the guests inside and outside of the restaurant. 10 out of 10. I will definitely return
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kaushik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Great hotel very friendly staff and great location.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms safe property
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are outstanding - they will go out of their way to accommodate any reasonable request. I also appreciate the security measures the property takes to ensure the safety of its guests and staff. Be sure to check out the bar and restaurant on the 11th floor. And say hi to Fidel, bartender extroirdinaire.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

CHANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

NDA KONAN MICHEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and friendly staff
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Joscelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and very courteous and friendly staff
Stayed 8 nights in Oct 2024
Verified

8/10 Good

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff. The food portions are massive which is awesome. We were there during the holiday season so the vibes were really good.
Stayed 2 nights in Dec 2024