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Mercure Nagano Matsushiro Resort & Spa

Property class: 4

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Photo gallery for Mercure Nagano Matsushiro Resort & Spa

A hot spring area with a view of the sky through a large window. - Mercure Nagano Matsushiro Resort & Spa (Nagano)
A modern interior with a high ceiling, large cylindrical light fixtures, and a multi-level structure with glass railings. - Mercure Nagano Matsushiro Resort & Spa (Nagano)
A hotel room with two beds, a large window with curtains, and a view of a cityscape. - Mercure Nagano Matsushiro Resort & Spa (Nagano)
A hotel room with a large window, a bed, a TV, a dining table, and a sliding door. - Mercure Nagano Matsushiro Resort & Spa (Nagano)
A spacious lobby with a central circular light fixture, multiple floors, and a staircase. - Mercure Nagano Matsushiro Resort & Spa (Nagano)
Located close to Matsushiro Castle and Former Matsushiro Literary and Military School, Mercure Nagano Matsushiro Resort & Spa provides an indoor public bath (no minerals), dry cleaning/laundry services, and a sauna. For some rest and relaxation, visit the hot springs/mineral springs or the sauna. In addition to a hot tub and a restaurant, guests can connect to free in-room WiFi, with speed of 50+ Mbps.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Classic Room, Japanese style, 4 Futon beds, Mountain view

Classic Room, Japanese style, 4 Futon beds, Mountain view | In-room safe, desk, iron/ironing board (on request), WiFi (free)

Classic Room, Japanese style, 4 Futon beds, Mountain view

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 7
  • 4 Twin Futons
  • Free WiFi

View all photos for Classic Room, 1 Double Bed with Sofa bed, Mountain View

Classic Room, 1 Double Bed with Sofa bed, Mountain View | In-room safe, desk, iron/ironing board (on request), WiFi (free)

Classic Room, 1 Double Bed with Sofa bed, Mountain View

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

Classic Room with 2 single beds and 1 sofa bed, Mountain view | In-room safe, desk, iron/ironing board (on request), WiFi (free)

Classic Room with 2 single beds and 1 sofa bed, Mountain view

8.4 out of 10
Very good
(56 reviews)
  • Sleeps 5
  • 3 Twin Beds
  • Free WiFi

View all photos for Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view | In-room safe, desk, iron/ironing board (on request), WiFi (free)

Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

7.0 out of 10
Good
(7 reviews)
  • Sleeps 7
  • 2 Twin Beds and 2 Twin Futons
  • Free WiFi

View all photos for Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

A hotel room with a large window, a bed, a TV, a dining table, and a sliding door.

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

  • Sleeps 9
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Room, Multiple Beds, Mountain View

A hotel room with two beds, a desk, a TV, a chair, a small table, a lamp, and a view of the city and mountains.

Classic Room, Multiple Beds, Mountain View

  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Mountain View

A hotel room with a large bed, two sofas, a small table, a TV on a stand, a desk with a lamp, and a window with a view of the city.

Classic Room, 2 Twin Beds, Mountain View

  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Suite, Multiple Beds

A hotel room with a dining area, a sofa, a TV, and a large window with a view.

Deluxe Suite, Multiple Beds

  • Sleeps 8
  • 4 Twin Beds
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds

A hotel room with a bed, a desk, a mirror, and a window with a view.

Classic Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Nagano, Mercure Nagano Matsushiro Resort & Spa is in the historical district. Matsushiro Castle and Former Matsushiro Literary and Military School are notable landmarks, and some of the area's activities can be experienced at Sugadaira Ski Resort and Minenoharakogen Ski Area. Looking to enjoy an event or a game? See what's going on at Nagano Olympic Stadium or M-Wave Olympic Memorial Arena. Looking to get your feet wet? canoeing and fishing adventures can be found near the property. Visit our Nagano travel guide
Map
1372-1 Nishiterao Matsushiro, Nagano, Nagano-ken, 381-1215

What's nearby

  • Matsushiro Castle
    11 min walk - 0.6 miles
  • Sanada House
    14 min walk - 0.8 miles
  • Former Matsushiro Literary and Military School
    15 min walk - 0.8 miles
  • Yokota Family Residence
    17 min walk - 0.9 miles
  • Mejima Family Residence
    17 min walk - 0.9 miles

Getting around

  • Shinonoi Station
    18 min drive
  • Yudanaka Station
    27 min drive

Restaurants

  • 草笛
    9 min drive
  • 喜多方ラーメン坂内小法師 更埴店
    8 min drive
  • BECK’S COFFEE SHOP
    9 min drive
  • Canopus café カノープスカフェ
    9 min drive
  • 駅そば 信州榑木川
    9 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,025 to 3,025 for adults and JPY 1,815 to 2,178 for children
  • A restaurant

Restaurants on site

  • Locavore

Things to do

  • Full-service spa
  • Hot springs
  • Sauna

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service

Full-service spa

  • Hot tub
  • Hot/mineral springs
  • Public indoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Built in 1996
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3025 to 3025 for adults, and JPY 1815 to 2178 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Mercure Nagano Matsushiro Resort & Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Mercure Nagano Matsushiro Resort & Spa?

Check-in start time: 3 PM; Check-in end time: 1 AM. After-hours check-in is not available.

What time is check-out at Mercure Nagano Matsushiro Resort & Spa?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Mercure Nagano Matsushiro Resort & Spa?

Some rate plans available at this property are all-inclusive.

Where is Mercure Nagano Matsushiro Resort & Spa located?

Located in Matsushiro, this spa hotel is within 1 mi (2 km) of Matsushiro Castle and Former Matsushiro Literary and Military School. Nagano Olympic Stadium and Nagano Prefectural Museum of History are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Nagano Matsushiro Resort & Spa Reviews

8.0

Very Good

8.4

Cleanliness

7.8

Location

8.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 319 out of 783 reviews
Rating 8 - Good. 260 out of 783 reviews
Rating 6 - Okay. 123 out of 783 reviews
Rating 4 - Poor. 47 out of 783 reviews
Rating 2 - Terrible. 34 out of 783 reviews

Reviews

Verified review

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was greatly touched by the kindness I received from the front desk staff during my 2 night stays. I highly recommend this hotel to others.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations and very good value. The rooms are in need of a refresh, but extremely functional. Our only improvement would be the food variety. We stayed for one week, which is probably unusual for most guests so we tired of the same food day after day. There is great variety, but the same ever day. As an example, for fruit it's apple, banana and pineapples every breakfast varying with other fruits every other day would be a welcome change. Same with eggs, bread selections.
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Zhi

Liked: Cleanliness, amenities, property conditions & facilities
The buffet, room , staffs and amenities were all awesome
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Carlos Raúl

Liked: Cleanliness, staff & service, amenities
The room was great, all clean, the service was great all the time and we really enjoyed the Onsen and the hotel itself. Great experience, we’ll return soon, no doubt.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Great place. Good onsen. Lou e offers free wine and beer and snacks for afternoon and full bar and snacks for a nite cap.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

LONG

Liked: Cleanliness, property conditions & facilities
Free snack and beer from 1-3 I think Great staffs and clean roon
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

PANTIPA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 food markets and 1 drug store were within walking distance.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Josh

Liked: Cleanliness, amenities, property conditions & facilities
Amazing breakfast. Large room with a great view (mountain view). Nice friendly staff (also helped with luggage forwarding). Clean. Good value.
Stayed 4 nights in Feb 2026
Verified review

6/10 Okay

Marinko

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel is far away from the city centre but there is a complimentary shuttle bus to the station.Only one staff member was professional and kind to help at any time her name is Tomom Nagasava. Breakfast and dinner were the same but tasty . The onsen on the 3rd floor was clean.
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Sirinyapon

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, very good. Breakfast is excellent.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Jim

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast and dinner were very good. Staff great. Accommodations were basic and old. Far away from everything!
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious and clean however the location is not convenient if you don’t have a car as it’s around 20mins from Nagano station. The hotel runs a free shuttle bus to the station which is good but the bus only runs about every 1.5h.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

So Wan

Liked: Cleanliness, amenities, property conditions & facilities
The staff being "very helpful and nice" is often the most important factor for a great stay. A clean room is a baseline expectation, but having it be "big" is a wonderful bonus that adds to comfort. A "welcome drink & snake every night at the lobby" is a unique and generous touch. It shows the hotel goes the extra mile to create a welcoming atmosphere for guests.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Mary

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the bath was clean and wonderful . The buffet was amazing ! Only reason for one less star than perfect was that it was super crowded and the elevators could not handle the needs of all of the guests . We took the stairs several times
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

louise

Liked: Cleanliness, staff & service, amenities
Staff lovely. Minimal english. Fantastic breakfast - book on ipad at restaurant the night before and print ticket. Candy and drinks included in evening. Hot spring was lovely. Shuttle bus fills early.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

WEILI

Check in Staff- Ms Hiro.. She made the check in experience very wonderful.. she was really detailed with the breakfast & dinner booking. Definitely must go for the half board option! Dinner menu is the same in all our 4 nights stay.. Careful of the lady on 3/F guarding the Onsen, she is a little angry Grandma style.. but very necessary to ensure safety and order.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Did not speak much English but made efforts to understand us and cominicate with us. Rooms are clean and big, small bathroom but very clean. Breakfast included (huge buffet). Free drinks from 9:00 to 11:00 pm. Much appreciated
Stayed 3 nights in Nov 2025
Verified review

6/10 Okay

vera

Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms are spaced, we requested linens to be changed every 3 rd day but they changed only once for 8 days, Some days they haven’t changed garbage bags, they don’t supply coffee to the rooms.Onsen was clean but sometimes overcrowded .Food was tasty but menu was always the same. My wife had foods poisoning from the mushrooms and couldn’t come for the breakfast the staff member was screaming and yelling when I asked her just for a slice of toast to take in our room. Only one staff on the reception was able to communicate on English language, and she brought a slice of bread, they didn’t have a scale to check the weight of the luggage…Overall not impressive experience….
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Yuko

Liked: Cleanliness
The room was spacious and comfortable. The facilities are old but clean (though I noticed some water stains in the toilet). The check-in staff was kind and helpful, but the person I spoke with on the phone tried to charge extra for breakfast even though it was already included, which felt unreliable. However, the bath and breakfast were excellent, so I’m satisfied overall and would stay again.
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Naoko

The room smelled smoky tabaco. Worker brought air cleaner though. Room size was big enough. Breakfasts were too much, buffet style, we couldn’t eat them all.
Stayed 2 nights in Aug 2025
Verified review

4/10 Poor

Jacquie

Disliked: Cleanliness, amenities, property conditions & facilities
A disappointing experience. Some positives. The rooms are spacious but tired. Some of the staff are hospitable but others treat you like a child on a school camp. The hotel is tired- stained furniture and vet hard beds. Breakfast was nice once you got through the school camp like military set up - I appreciate they have a lot of guests but this is unnecessary. I did not eat dinner as Theo nul choice is an extremely expensive buffet. The supermarket across the road has good bento boxes. Top marks for the lovely shuttle drivers - it’s a 30 minute run into the city and the shuttle is great and such nice staff there.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
The area is picturesque with nice views of the mountains. There are two supermarkets and a petrol station close by. The interchange for the highway is 2 minutes away. There are a number of restaurants fairly close. The yakiniku restaurant gets booked up pretty quick so be sure to make a reservation. The former Sanada residence and military school are worth taking a look at too. They are just a couple of minutes away. The hotel itself is fresh and clean, with free sparkling wine, beer and snacks in the evening, then free spirits as a nightcap from 9pm. The onsen baths are a good size with access to a smaller outside rotenburo. The Japanese style room we stayed in was spacious with a separate seating are next to the window with a mountain view.
Stayed 2 nights in Sep 2025
Verified review

4/10 Poor

Scott

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel condition is terrible. I’ve stayed in old onsen hotels before that are way nicer - old doesn’t mean terrible condition, but this property was clearly neglected. Walls and carpets are destroyed everywhere, mosquitos / fruit flies inhabited the bathroom. I have tattoos so I must use shower, shower floods and did not drain properly, hot and cold interchange constantly, water pressure fails often. Why no private pools? Beds are old coil spring beds with destroyed coils, terrible sleep. Walls are paper thin, everything is heard outside the room. Rooms are excessively hot, hvac systems are not maintained, mold is present in ventilation everywhere. Black Mold is most noticeable in the lobby ventilation. Lobby offers a free snack / night cap before and after dinner, it’s a great service however the space is unimaginably too small for the guests using it and people are spread out into the all over the lobby. Snacks and drinks keep depleting faster than guests can enjoy. Children are everywhere, even during alcohol serving period. Breakfast and dinner periods must be reserved to stop overfilling, yet you still must wait in lines as dining is always over booked. Food served was nothing special, I think fewer items of higher quality would be better. Only 1 microwave for the whole hotel ??? Internet was terrible. Didn’t use onsen, cannot review. My family enjoyed the pools. I don’t recommend staying here unless for skiing. Feels like a budget ski hotel, over priced.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Megumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view, meal, hotspring; interesting area

The breakfast buffet was extravaganza! I never seen that much extent of options and they were top notch! It is a big hotel so they had to limit time so we got busy exploring different items. We did not have dinner there but I wonder what it would have been like. We went out to a local mom and pop bar. The immediate area did not seem to have many options for eating out though. The hot spring bath was nice. We enjoyed going between inside and olhalf-outside baths. We didn't do this but saw used the sauna and cold bath. The view from the room was wonderful, looking at snow-capped mountain ridges. The only con is that we were a family of 5 and had to get separated into two rooms. It would have been nice to stay together in one room with five futons. Maybe they were out of bigger rooms when we booked? The location was good for a car access. It is away from the city center of Nagano so if you travel by train, a taxi ride would be needed. But we were pleasantly surprised by what this Matsushiro area had to offer. After checking out we drove a few minutes to the Matsushiro historic residential area, parked, strolled the old Shinto shrine and Buddhist temples. Then we toured into the enormous cave that Imperial Japan dug near the end of WWII to move the headquarter from Tokyo. They never actually moved, but they preserved the cave as a historic site. big military
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the clean room and helpful staff.
Stayed 1 night in Jul 2026