10/10
The owners are very friendly and will help with any issue you have.
This is not a hotel but very much like a traditional ryokan in that you sleep on a futon on the floor.
Don't expect it to be a hotel as in Japanese ways it is not.
What you do get is very friendly hosts, that will try and accommodate you to their best.
We had a great stay and made new friends in the process.
We would certainly consider staying here again in the future.
Ian
Stayed 5 nights in Feb 2018