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Hotel Sierra Resort Hakuba

4.0 star property
Hotel with 2 restaurants, near Tsugaike Ski Resort

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Photo gallery for Hotel Sierra Resort Hakuba

Indoor spa tub
Reception
Property entrance
Outdoor spa tub
Grand Twin Room, Non Smoking | 1 bedroom, premium bedding, down comforters, pillowtop beds

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Pool
  • Housekeeping
  • Laundry
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Grand Twin Room, Non Smoking

Grand Twin Room, Non Smoking | 1 bedroom, premium bedding, down comforters, pillowtop beds

Grand Twin Room, Non Smoking

Highlights

Air conditioning
Refrigerator
HDTV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Down duvet
Premium bedding
  • 32 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Double Room, Non Smoking

Grand Double Room, Non Smoking | 1 bedroom, premium bedding, down comforters, pillowtop beds

Grand Double Room, Non Smoking

Highlights

Air conditioning
Refrigerator
HDTV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Down duvet
Premium bedding
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking | 1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, Non Smoking

Highlights

Air conditioning
Refrigerator
HDTV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Down duvet
Premium bedding
  • 52 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Junior Suite, Non Smoking (4 Single Beds and 1 Sofa Bed)

Junior Suite, Non Smoking (4 Single Beds and 1 Sofa Bed) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, Non Smoking (4 Single Beds and 1 Sofa Bed)

Highlights

Air conditioning
Refrigerator
HDTV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Down duvet
Premium bedding
  • 52 sq m
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed

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About the neighborhood

Map
14863-6 Hokujo, Kitaazumi-gun, Hakuba, Nagano, 399-9301

What's nearby

  • Tsugaike Ski Resort - 3 min drive - 1.3 miles
  • Hakuba Iwatake Ski Resort - 3 min drive - 1.5 miles
  • Hakuba Happo-One Ski Area - 8 min drive - 4.2 miles
  • Happo-one Adam Gondola - 8 min drive - 4.0 miles
  • Happo One Sakka Ski Lift - 9 min drive - 4.6 miles

Getting around

  • Hakuba Station - 9 min drive

Restaurants

  • ‪岩岳スカイアーク Iwatake Sky Arc - ‬12 min drive
  • ‪ホワイトプラザ - ‬3 min drive
  • ‪Hakuba Mountain Harbor - ‬12 min drive
  • ‪THE CITY BAKERY - ‬12 min drive
  • ‪大法院 - ‬4 min drive

About this property

Hotel Sierra Resort Hakuba

Upscale hotel near Tsugaike Ski Resort
Located close to Hakuba Iwatake Ski Resort and Hakuba Norikura Onsen Ski Resort, Hotel Sierra Resort Hakuba provides an indoor mineral hot spring (onsen), a terrace, and a garden. Treat yourself to a massage or other spa services. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Chinese cuisine. In addition to a playground and laundry facilities, guests can connect to free in-room WiFi.
Other perks include:
  • A seasonal outdoor pool
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and a front-desk safe
  • Karaoke, a 24-hour front desk, and free newspapers
Room features
All 74 rooms have comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Pillowtop mattresses and down comforters
  • Bathrooms with deep soaking tubs and toilets with electronic bidets
  • 32-inch HDTVs with cable channels and DVD players
  • Refrigerators, electric kettles, and daily housekeeping

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,300 per person
  • 2 restaurants

Restaurants on site

  • メインダイニング
  • 白馬飯店

Things to do

  • Billiards/pool table
  • Karaoke
  • Playground
  • Seasonal outdoor pool
  • Ski passes
  • Ski storage
  • Table tennis

Family friendly

  • DVD player
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • In-room massages
  • Public indoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Built in 1995
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are available for JPY 1500 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3300 per person
  • Crib (infant bed) fee: JPY 1500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from July to August
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Sierra Hakuba
Sierra Resort Hotel Hakuba
Sierra Resort Hakuba Hotel Hakuba-Mura
Hotel Sierra Resort Hakuba
Hotel Sierra Resort
Sierra Resort Hakuba Hakuba
Hotel Sierra Resort Hakuba Hotel
Hotel Sierra Resort Hakuba Hakuba
Hotel Sierra Resort Hakuba Hotel Hakuba

Frequently asked questions

Does Hotel Sierra Resort Hakuba have a pool?

Yes, this property has a seasonal outdoor pool.

Is Hotel Sierra Resort Hakuba pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Sierra Resort Hakuba?

Self parking is free at this property.

What time is check-in at Hotel Sierra Resort Hakuba?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Sierra Resort Hakuba?

Check-out is at 10 AM.

Where is Hotel Sierra Resort Hakuba located?

Situated in the mountains, this hotel is within 3 mi (5 km) of Tsugaike Ski Resort, Hakuba Iwatake Ski Resort, and Hakuba Norikura Onsen Ski Resort. Happo-one Adam Gondola and Hakuba Koruchina Ski Area are also within 6 mi (10 km).

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Hotel Sierra Resort Hakuba Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 102 out of 143 reviews
Rating 8 - Good. 35 out of 143 reviews
Rating 6 - Okay. 5 out of 143 reviews
Rating 4 - Poor. 1 out of 143 reviews
Rating 2 - Terrible. 0 out of 143 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Kiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful and very clean. Staff are super friendly and accomodating. It is a bit out the way from main areas of Hakuba. However, the hotel does have a shuttle bus, only on a limited schedule though.
Stayed 3 nights in Mar 2025

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, onsen, happy hour. Shuttle service however could have more times, frequency, or on demand service.
Stayed 4 nights in Feb 2025

10/10 Excellent

Mazen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love the Onsens

The resort was first class. We loved the Onsen which they had both private and public. They had no restrictions on Tattoos. The breakfast was great and we saved a lot of money on dinners since they had free wine, soups, miso, udon, etc every afternoon.
Stayed 5 nights in Mar 2025

10/10 Excellent

Marcello

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice scenic location. Great service, complementary food and drink option throughout the day. Great private onsens as well.
Stayed 3 nights in Mar 2024

8/10 Good

Norio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene environment with unexpected services like complimentary beverages and snacks at the lounge and lobby
Stayed 5 nights in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is perfect. One of the best hotels I have been visited!
Stayed 1 night in Nov 2023

10/10 Excellent

Yuanze

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle bus that stops at Sierra is limited, but is enough. Overall experience is very good, much better than other places I stayed at Hakuba.
Stayed 3 nights in Jan 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. The shuttle to the door, close proximity to the snowfields, onsen when we returned from a day on the snow, welcome drinks each day, a hot soup or curry available on return and friendly staff who were very helpful made our stay outstanding. Definitely recommend.
Stayed 6 nights in Jan 2023

10/10 Excellent

Jayson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay in Sierra. The location is in the middle of stunning forest, very close to ski slopes, lovely food options are available through the day. Nothing can be better than enjoying private onsen after a day of skiing. Lovelies stuff. We will definitely be back!
Stayed 4 nights in Mar 2024

10/10 Excellent

qq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best ski hotel I ever stayed. Every staff we encountered are warm and friendly. Private Onsen and breakfast is awesome as well. Tons of complimentary food/snacks/drinks across the property. 10/10 best experience.

6/10 Okay

Kim Leong

Liked: Cleanliness, staff & service
Disliked: Amenities
I booked this property for the sole purpose of snow sports in Hakuba. However, I feel this property is not designed and build for winter season. To access the rooms from the main building (lobby, restaurants etc), one has to walk through an unheated walkway, expose to the cold and wind. Imagine doing this at -6 degrees temperature. The snow equipment storage is an after-thought. It is a container situated outside on the driveway. It is not a dry room and to access the snow equipment, one has to be expose to the elements again. (this time, there are no shelters to protect the guest).
Stayed 5 nights in Feb 2025

10/10 Excellent

Wing hei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low density, comfortable and relaxing environment

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice resort with 3 (different) private Onsen hotspring baths and 1 public. Breakfast and dinner were all ok, the rooms are spacious, but too few closets. There was a lounge with free drinks, coffee, tea and snacks and an entertainment room with darts and pool table. The entertainment room, where many guests want to spend some relaxing time after a long day skiing was however closed from 17-22 when people want to enjoy it. We had dinner once at the resort and it was really good,
Stayed 7 nights in Jan 2024

8/10 Good

Mercy A

Liked: Cleanliness, amenities, property conditions & facilities
The property is very expensive for the area. The service was lovely except for the last day when we needed to leave the hotel and get to the bus station to leave Hakuba. The front desk staff was unable to find a taxi to pick us up and the hotel shuttle could not be sent to the bus station for an 8 am instead of 9 am run. We were not able to make the departure bus that we hoped to get on. We eventually took the hotel's shuttle van 30 minutes after our hoped for departure and caught a bus out of town and Aside from the lack of transportation coordination and the fact that the hotel charged me an additional $500 at checkout for my kids lodging and food (which I thought I had paid through the high Expedia price of $1,600 for 2 nights) there was much that was good about the hotel. We loved our beautiful dinners and breakfast buffets, the room was spacious and comfortable, the complimentary wine at happy hour in the lounge was lovely. But in the end, the very high price per night for the 4 of us paired with the stress on our departure day (which we began talking with the hotel staff about the afternoon prior) made for a less than perfect experience.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I were absolutely blown away when we arrived at this property in the middle of a snow season. I can’t even describe it beauty. Everything was conveniently, with a light lunch/dinner provided at no charge. It was so nice to come home from a day at the slopes and eat amazing warm food! They also provide afternoon tea with wine, where you can overlook a gorgeous view. Complimentary private onsens was another highlight. The rooms were spacious, very clean and had heated floors. Transport to town and ski resorts was so easy, as was hitting ski gear. We will definitely be back!
Stayed 4 nights in Jan 2024

10/10 Excellent

Christopher, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, quaint feeling, great amenities. The room is a bit dated and pillows and bed is rock solid hard. But the hotel has many other qualities that make up. The view of the natural surroundings is amazing. The Onsen private and non private was great. Staff tried really hard to make the best stay possible. Was nice to have a tea lounge to sit in daily, unlimited natural water and apple juice and some hot wine. They have a light snack canteen, that free until 8pm, at this point what’s the need for a convenience store everything is at your fingertips here. I had a great stay and can’t wait to come back again.
Stayed 4 nights in Jan 2023

8/10 Good

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the incredibly welcoming and hospitable staff at the hotel who went out of their way to make us feel at home and make the stay as enjoyable as possible. Although the rooms are basic, the rest of the hotel has every modern comfort. The big downside is the location - the hotel is miles from the town so you're reliant upon taxis ($40 each way to dinner) and infrequent shuttle buses to the snow fields and town. This really made it very limiting so we mostly dined at the hotel restaurant as it was much easier than trying to wait for infrequent scheduled shuttles. The French fixed menu was excellent every time - with impeccable service. However, surprisingly both the service and quality of the Western a-la-carte menu (at the same restaurant) was much much lower and quite disappointing. Overall I enjoyed the hotel but would likely pick another next time simply due to the inconvenience of the location. If the frequency of the shuttle buses were doubled, that might encourage me to return. Either way, I'd like to pass on my sincere thanks to the staff for being so friendly and making the stay very enjoyable.

10/10 Excellent

Gary

Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Lu Nee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
住宿舒適 服務態度非常好
Stayed 3 nights in Feb 2025

10/10 Excellent

Gabrielle

Stayed 4 nights in Feb 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

NOZOMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024