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Hotel La Neige

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Front of property - Hotel La Neige (Hakuba)
Down comforters, minibar, desk, iron/ironing board - Hotel La Neige (Hakuba)
Reception - Hotel La Neige (Hakuba)
Log Cottage | Down comforters, minibar, desk, iron/ironing board - Hotel La Neige (Hakuba)
Reception - Hotel La Neige (Hakuba)
Luxury
5.0 star property
9.6

Exceptional

Alpine sanctuary with forest views

Forest-surrounded pin lights illuminate the historic hotel as guests gather at the lobby fireplace for après-ski wine and marshmallow roasting. Free shuttle to Hakuba slopes, spacious rooms with deep plunge baths, and locally-sourced breakfasts on the peaceful terrace.

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room

Superior Room | Down comforters, minibar, desk, iron/ironing board

Superior Room

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Log Cottage

Log Cottage | Down comforters, minibar, desk, iron/ironing board

Log Cottage

  • Garden view
  • 69 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for Junior Suite Room

A well-appointed bedroom with a large bed, a dresser, a chair, a table, and a window with curtains.

Junior Suite Room

10.0 out of 10
Exceptional
(2 reviews)
  • 2 bedrooms
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Room

A hotel room with a large bed, a sofa, a table with a lamp, and a view of trees through the window.

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

About the neighborhood

Located in Hakuba, Hotel La Neige is in the mountains. Hakuba Happo-One Ski Area and Hakuba Goryu Ski Resort are worth checking out if an activity is on the agenda. Hakuba Mini Train Park and Yupuru Kizakiko are also worth visiting. Fishing offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Hakuba travel guide
Map
Happo Wadanonomori, Hakuba, Nagano-ken, 399-9301

What's nearby

  • Hakuba Ski Jumping Stadium
    Hakuba Ski Jumping Stadium
    2 min walk - 0.1 miles
  • Happo ski resort
    Hakuba Happo-One Ski Area
    3 min walk - 0.2 miles
  • Wadanonomori Church
    3 min walk - 0.2 miles
  • Happo One Sakka Ski Lift
    4 min walk - 0.3 miles
  • Happo-one Adam Gondola
    17 min walk - 0.9 miles

Getting around

  • Hakuba Station
    10 min drive

Restaurants

  • Blizzard (Pizza)
    17 min walk
  • スノープラザ咲花
    5 min walk
  • Hand Made House 4260
    14 min walk
  • RAMEN BAR Marutama 55
    20 min walk
  • Marillen Hotel
    4 min drive

About this property

Hotel La Neige

Luxury boutique hotel near Hakuba Happo-One Ski Area
Consider a stay at Hotel La Neige and take advantage of a terrace, a garden, and a fireplace in the lobby. Skiers and snowboarders can spend time on the slopes at this hotel offering ski-in/ski-out access, ski passes, and ski storage. Treat yourself to spa services, such as reflexology, a massage, or aromatherapy. Stay connected with free in-room WiFi, and guests can find other amenities such as a restaurant.
You'll also enjoy perks such as:
  • Free self parking
  • Full breakfast (surcharge), a free area shuttle, and bike rentals
  • Babysitting (surcharge), concierge services, and free newspapers
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel La Neige include comforts such as air conditioning and bathrobes, in addition to amenities like free WiFi and minibars.
Extra amenities include:
  • Down comforters and cribs/infant beds (surcharge)
  • Bathrooms with bidets and free toiletries
  • LCD TVs with satellite channels
  • Refrigerators, electric kettles, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free area shuttle
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:30 AM to 9:30 AM for a fee: JPY 3,960 for adults and JPY 3,960 for children
  • A restaurant

Things to do

  • Bicycle rentals
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access

Family friendly

  • Babysitting (surcharge)
  • Crib (surcharge)
  • Free area shuttle
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • Aromatherapy
  • In-room massages
  • Reflexology

Accessibility

  • No elevator

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Built in 1990
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Down comforter

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 10000.0 per night
Cribs (infant beds) are available for JPY 4500.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 3960 for adults and JPY 3960 for children
  • Crib (infant bed) fee: JPY 4500.0 per night
  • Rollaway bed fee: JPY 10000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hotel Neige Higashi-kan Hakuba
Hotel Neige Higashi-kan
Neige Higashi-kan Hakuba
Neige Higashi-kan
Hotel de La Neige Hotel
Hotel de La Neige Hakuba
Hotel La Neige Higashikan
Hotel La Neige Higashi kan
Hotel de La Neige Hotel Hakuba
Hotel de La Neige by Onko Chishin

Frequently asked questions

Is Hotel La Neige pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel La Neige?

Check-in start time: 3 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel La Neige?

Check-out is at 11 AM.

Does Hotel La Neige provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel La Neige located?

Located in the mountains, this Hakuba hotel offers ski-in/ski-out access and is within a 5-minute walk of Wadanonomori Church, Hakuba Ski Jumping Stadium, and Happo One Sakka Ski Lift. Hakuba Happo-One Ski Area is 0.4 mi (0.6 km) away.

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Reviews

Hotel La Neige Reviews

9.6

Exceptional

9.6

Cleanliness

9.4

Location

9.8

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 128 out of 151 reviews
Rating 8 - Good. 13 out of 151 reviews
Rating 6 - Okay. 5 out of 151 reviews
Rating 4 - Poor. 3 out of 151 reviews
Rating 2 - Terrible. 2 out of 151 reviews

Reviews

Verified

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service is second to none!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Neige is a great hotel, the staff is perfect, I want to come back, the premises are beautiful, so elegant, and at a good price, there’s no onsen, but no problem, there are options a few minutes away, and the hotel have an excellent transportation service. I definitely want to come back. 5 stars
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely incredible. It’s located just five minutes from Happo-One, which made getting to the slopes unbelievably convenient. The ski shuttle service the hotel provides is also fantastic. Whenever you want to ski, you simply go down to the ski concierge, let them know you’re heading out, and they’ll have all of your gear ready—clean, dry, and warm. Then they drive you straight to the mountain of your choice. It honestly couldn’t be easier. Yes, the hotel is on the pricier side, but it is absolutely worth it. The food at the restaurant is outstanding, and the service was truly impeccable. From the moment we arrived, we were treated like royalty. I’m already looking forward to my next trip back to Japan, and I will definitely be staying here again.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Verified traveler

Our stay was beyond amazing! The staff was so kind and helpful ❤️ We will definitely be back!
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

WILLARD

Liked: Property conditions & facilities
The hotel was great and the staff were friendly and helpful. Lovely hotel.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Teck Soon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome hotel

The service was perfect and bed was super comfort
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

KHALED

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location, service and people that work there.
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

Meng Hui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel service is exceptional. Beautiful room and comfortable bed. Is a historical legendary building.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent staff/service throughout- including very convenient shuttle service to/from bus and to ski lifts! Very highly recommended.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is gorgeous. The room had a separate living room with opulent furnishings. The staff was eager to help .
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

cheyenne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service I have ever experienced around the world! The staff here are amazing. Beautiful rooms with amazing views. The breakfast is a 5 course meal or buffet- highly recommend. They have a free shuttle service which saves you so much $ on taxis. Couldn’t recommend more highly!
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow !! What a place, great service, great people, excellent food !!! If you need to choose one place to stay there on ski season, it’s your choice. I love Japan but this service blow my mind !! They take you to the gondolas and go back for you without cost and the best service actitude
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Teck Soon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with fantastic service

I stayed here couple weeks ago, I like the environment and comfort and quiet place, the manager and staff are great and friendly, that’s the reason why I came back. The manager upgrade me to a room with Jaguzzi. Sadly is the air conditional is abit old , doesn’t cool up the room quick, but it still fine. The hotels room definitely needs a proper upgrade as there is many wear and tear and air conditional need an overhaul too. Wallpaper has to be clean as you can see some stains.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Wonderful Hotel. And Twice as Wonderful Staff.

I have visited this property four times since 2012. The hotel is beautifully nestled in the forest and lit up with pin lights, the rooms are lovely and spacious and come with a deep plunge bath. It is convenient to walk to the slopes, on the main shuttle service and one can walk to surrounding restaurants, bars and ski rentals. But what stands this hotel apart is the impeccable service from the amazing staff. During ski season they lay out your warm ski/boarding boots at the door, and they help you get transportation to the lifts. At the end of the day they greet you at the door with a smile, take your wet gear and swap back your warm personal shoes. There is a lovely lobby for an apre glass of wine and a fireplace for roasting marshmallows. They help you find reservations to dinner and help you sort transportation to and from. I travel globally for work and leisure, from the smiles to the can-do, and truly helping guest I have found rare a team that could exceed in provincially my an amazing experience. So hotel I give top marks, and for the hotel staff, double that. 👍👏🙏
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Ramon

Liked: Staff & service, amenities, property conditions & facilities
The property and stay were excellent.
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

MYUNG HUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel, it was our second time visit. We already look forward to visiting again next year for sure!
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

KUNIHIKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a lot not only the hotel but also the staff’s hospitalities.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Geoffrey Li

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very friendly and helped us to book two dinners, three private ski lessons as well as pick up and drop off for ski runs for the nearby Happo-One ski area. They also helped to arrange for pick up from and to the Hakuba-Happo bus station.
Stayed 5 nights in Jan 2023
Verified

10/10 Excellent

みなみ

Liked: Cleanliness, staff & service, property conditions & facilities
食事は夕食はフルコースで朝食はオムレツ、目玉焼き、エッグベネディクトから選べる。とてもボリュームがあった。 壁紙やベッドにかけてある布の絵柄が素晴らしい。
Stayed 1 night in Aug 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋は良かったが、ソファーのシート部分が薄く、お尻が痛かった。見た目は問題ないが座り心地は改善すべき。
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

あやこ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホスピタリティー／おもてなしが最高でした。 イレギュラーなリクエストにも快く対応下さり、お部屋も水回りもとても清潔で、気持ちよく過ごせました。 テラスでのお食事も最高に美味しかったです。　白馬に行く際には必ず再訪します！
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy amable, la parada para el autobús que transporta a las estaciones de ski está justo saliendo del hotel 3 min caminando, te hacen la vida muy cómoda y el desayuno es muy bueno y basto. Sin duda regresaría.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Nichamonkarn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ชอบที่นี่มาก

เราพักที่นี่สองคืนพนักงานต้อนรับดีมากการบริการอบอุ่นอาหารเช้าดีแต่ถ้าจะทานอาหารค่ำค่ำเราพักที่นี่สองคืนพนักงานต้อนรับดีมากการบริการอบอุ่นอาหารเช้าดีแต่ถ้าจะทานอาหารค่ำต้องจองก่อนล่วงหน้า3วัน แต่ติดนิดนึงว่าเราจองห้องอีกแบบแต่ได้อีกแบบ ด้วยเราขี้เกียจค้นหาตอนจอง เลยไม่ได้โต้แย้ง ห้องกว้างดี การบริการดีมาก ห้องสวย อาหารเช้าดีมาก ไม่มากไม่น้อยไป
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

ひさし

Liked: Cleanliness, staff & service, property conditions & facilities
大変快適に過ごすことができました。
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Tomohide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
設備がやや古いですが清潔感はあり、スタッフの対応は非常に素晴らしかったです。
Stayed 1 night in Aug 2024