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Hakuba Tokyu Hotel

4.0 star property
Luxury hotel with 2 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Hakuba Tokyu Hotel

Standard Alps Twin Room (2nd-4th floor) Alps side, Non Smoking | View from room
Property preview
2 restaurants, breakfast, lunch, dinner served; French cuisine
Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking | Down comforters, in-room safe, individually decorated
Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking | Down comforters, in-room safe, individually decorated
Hakuba Tokyu Hotel, in the heart of Hakuba Valley, offers a winter wonderland experience. Hit the slopes at nearby ski resorts or unwind with aromatherapy and body treatments at the on-site spa. Enjoy shopping, tennis courts, and French cuisine to complete your stay.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Spa
  • Breakfast available
  • Housekeeping

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Standard Twin Room Entrance Side (2-4fl.)

Down comforters, in-room safe, individually decorated

Standard Twin Room Entrance Side (2-4fl.)

  • Sleeps 3

View all photos for Economy Twin Room　Front Entrance Side

Down comforters, in-room safe, individually decorated

Economy Twin Room　Front Entrance Side

  • Sleeps 2

View all photos for Economy Twin Room (2nd-4th floor) Entrance side, Non Smoking

Down comforters, in-room safe, individually decorated

Economy Twin Room (2nd-4th floor) Entrance side, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Flat-screen TV
Blackout drapes/curtains
  • 26 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Top Floor Standard Twin Room (5th floor) Entrance side, Non Smoking

Down comforters, in-room safe, individually decorated

Top Floor Standard Twin Room (5th floor) Entrance side, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
  • 34 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room (2nd-4th floor) Entrance side, Non Smoking

Down comforters, in-room safe, individually decorated

Deluxe Twin Room (2nd-4th floor) Entrance side, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Free rollaway/extra beds
Refrigerator
Flat-screen TV
  • 41 sq m
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Standard Twin Room (2nd-4th floor) Entrance side, Non Smoking

Standard Twin Room (2nd-4th floor) Entrance side, Non Smoking | Down comforters, in-room safe, individually decorated

Standard Twin Room (2nd-4th floor) Entrance side, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
  • 34 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking

Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking | Down comforters, in-room safe, individually decorated

Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
  • 64 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Standard Alps Twin Room (2nd-4th floor) Alps side, Non Smoking

Standard Alps Twin Room (2nd-4th floor) Alps side, Non Smoking | Down comforters, in-room safe, individually decorated

Standard Alps Twin Room (2nd-4th floor) Alps side, Non Smoking

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Free rollaway/extra beds
Refrigerator
Flat-screen TV
  • 33 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Standard Alps Twin Garden Side (2nd-4th Floor)

Down comforters, in-room safe, individually decorated

Standard Alps Twin Garden Side (2nd-4th Floor)

  • Sleeps 3

View all photos for Top Floor Standard Twin Entrance Side (5th Floor)

Down comforters, in-room safe, individually decorated

Top Floor Standard Twin Entrance Side (5th Floor)

  • Sleeps 3

Suite 68 Square Meter Non-Smoking

  • Sleeps 4

View all photos for Deluxe Alps Twin Room Alps Side

Down comforters, in-room safe, individually decorated

Deluxe Alps Twin Room Alps Side

  • Sleeps 4

View all photos for Concept Room"Arbre"Non Smoking

Down comforters, in-room safe, individually decorated

Concept Room"Arbre"Non Smoking

  • Sleeps 4

View all photos for Deluxe Twin Front Entrance Side (2nd-4th Floor)

Down comforters, in-room safe, individually decorated

Deluxe Twin Front Entrance Side (2nd-4th Floor)

  • Sleeps 4

About the neighborhood

Map
4688 Hokujo, Kitaazumi-gun, Hakuba, Nagano, 399-9301

What's nearby

  • Hakuba Happo-One Ski Area - 7 min walk - 0.4 miles
  • Happo-one Adam Gondola - 9 min walk - 0.5 miles
  • Happo One Sakka Ski Lift - 13 min walk - 0.7 miles
  • Hakuba Iwatake Ski Resort - 3 min drive - 1.5 miles
  • Hakuba Goryu Ski Resort - 7 min drive - 2.8 miles

Getting around

  • Hakuba Station - 6 min drive

Restaurants

  • ‪Blizzard (Pizza) - ‬12 min walk
  • ‪レストラン沙羅 - ‬4 min walk
  • ‪レストラン シャモニー - ‬2 min walk
  • ‪白馬八方 おひょっくり 八方本店 - ‬9 min walk
  • ‪Sugar - ‬9 min walk

About this property

Hakuba Tokyu Hotel

Luxury upscale hotel near Hakuba Happo-One Ski Area
Located close to Hakuba Ski Jumping Stadium and Hakuba Iwatake Ski Resort, Hakuba Tokyu Hotel provides a terrace, shopping on site, and a coffee shop/cafe. Skiers and snowboarders can spend time on the slopes at this hotel offering a free ski shuttle, ski passes, and ski equipment rentals. Treat yourself to a massage, a body treatment, or aromatherapy at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and French cuisine. Free in-room WiFi is available to all guests, along with a garden and laundry facilities.
Additional perks include:
  • Free self parking
  • Buffet breakfast (surcharge), free train station pick-up, and 4 outdoor tennis courts
  • An electric car charging station, a front-desk safe, and a porter/bellhop
Room features
All 102 individually furnished rooms feature thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and shower/tub combinations
  • 30-inch flat-screen TVs with cable channels
  • Wardrobes/closets, balconies, and refrigerators

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free train station pick-up and drop-off shuttle
  • Free ski shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,356 for adults and JPY 807 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Chamonix
  • Manyo
  • The Lodge

Things to do

  • 4 outdoor tennis courts
  • Full-service spa
  • Gym
  • Shopping
  • Ski equipment rentals
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in room
  • Elevator (37 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3356 for adults and JPY 807 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property caters to LGBTQ+ guests
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hakuba Tokyu
Hakuba Tokyu Hotel
Hotel Tokyu Hakuba
Tokyu Hakuba
Tokyu Hakuba Hotel
Tokyu Hotel Hakuba
Hakuba Tokyu Mura
Hakuba Tokyu Hotel Hotel
Hakuba Tokyu Hotel Hakuba
Hakuba Tokyu Hotel Hotel Hakuba

Frequently asked questions

Is Hakuba Tokyu Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hakuba Tokyu Hotel?

Self parking is free at this property.

What time is check-in at Hakuba Tokyu Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hakuba Tokyu Hotel?

Check-out is at 11 AM.

Where is Hakuba Tokyu Hotel located?

Located near the slopes, this Hakuba hotel is in the mountains, within a 15-minute walk of Hakuba Ski Jumping Stadium and Hakuba Happo-One Ski Area, and close to winter sports such as cross-country skiing and snowshoeing. Hakuba Iwatake Ski Resort and Hakuba Goryu Ski Resort are also within 6 mi (10 km).

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Reviews

Hakuba Tokyu Hotel Reviews

9.6

Exceptional

9.6

Cleanliness

8.8

Location

9.6

Staff & service

9.4

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 65 out of 85 reviews
Rating 8 - Good. 17 out of 85 reviews
Rating 6 - Okay. 3 out of 85 reviews
Rating 4 - Poor. 0 out of 85 reviews
Rating 2 - Terrible. 0 out of 85 reviews

Reviews

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We wish we had more time!

We loved our stay at the Hakuba Tokyu Hotel! We only had 2 nights in the area but wish we could have stayed longer. The hotel provides a free shuttle to the Happo One Gondola (and other ski resorts if necessary) and to the train station - very helpful! It is in an excellent location - close to the Happo One Gondola and plenty of places to eat. We ate in the hotel itself and the food and service were excellent. The onsen was incredibly clean and relaxing. We would definitely recommend this hotel and would stay here again!

8/10 Good

amirudin

Average
Stayed 5 nights in Dec 2024

8/10 Good

Mariko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スキー場が近くにあり、雪の白馬三山もお部屋から見る事も出来、丁度桜満開。近隣の環境も抜群。 ホテルの従業員のサービスは、素晴らしく。温泉の温質も良いし、広い。お部屋も清潔で、とても良い休暇がとれました。リピーターとなっている。
Stayed 1 night in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing on all counts, legendary breakfast beyond wildest dreams and expectations, a cornucopia of delights. I will return and recommend to anyone and especially my friends and family
Stayed 4 nights in Apr 2025

10/10 Excellent

HUNG CHE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for a week for a late March ski holiday . The hotel is very comfortable and spacious. staff is very friendly and helpful . The small downside is the service and food options were limited maybe due to towards the end of season . But overall enjoy the staying a lot .
Stayed 6 nights in Mar 2025

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was awesome. Service top notch. Rooms clean and views are spectacular. Only complaint if any was the pillows were uncomfortable. Would definately come back again.
Stayed 4 nights in Mar 2025

10/10 Excellent

John

Liked: Amenities
Excellent and friendly staff, always eager to help with any questions. Shuttle is great. Loved that the ski rental shop is right in the hotel. I wish the hot springs was a bit bigger and had more amenities but it was a nice way to relax after a day of skiing. The bar and restaurant is not open during the day which we didn’t realize. All in all a great hotel though.
Stayed 2 nights in Mar 2025

10/10 Excellent

CHEE WOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice out door hot spa

Loves the out door spa. See snow falling down as you soak in the hot water. The place is wonderful. Pricing is very reasnable.
Stayed 2 nights in Dec 2024

8/10 Good

Tatsushiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
手入れの行き届いた素晴らしいホテルです。駅や街から遠く交通の便がないので、買い物や食事は少し不便です。
Stayed 2 nights in Jul 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great facilities. Free shuttles available to and from the slopes. Individual locker’s provided if you are bringing your own snowboards/skis. Drying room you can use. Self laundry/dryer facilities available to use. Onsen free to use after each day on the slope. We also booked a massage with Lily for last night and she was fantastic together with an aromatherapy treatment. They also provide Yamato Black cat service from the hotel so I can send your bulky snowbag straight to the airport so you don’t have to lug it around whilst you continue exploring other parts of Japan.
Stayed 4 nights in Feb 2024

10/10 Excellent

ho yin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
三星價錢五星服務及住宿
Stayed 4 nights in Feb 2024

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ロケーション・サービス・食事・温泉どれをとっても全て満足レベルです。また来シーズンも家族で訪れたいです。
Stayed 2 nights in Mar 2023

8/10 Good

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean room and ensuite. Nice hotel with friendly staff. The hotel was very covid conscious and clean. It is well located and the Hakuba valley shuttle bus stops at the hotel. While the buffet breakfast was nice, the on-site French restaurant - Chamonix was disappointing. The staff made us pre-order food when we booked the table and we couldn’t adapt meals to cater for gluten free. The food was OK but the overall dining experience was underwhelming.
Stayed 10 nights in Mar 2023

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great. A bit of a walk (15-20 minute) to the village. The town offers a shuttle bus which take you to the ski locations and stops at a variety of drop off locations. It would be nice if the hotel would offer their shuttle, then you would not have to wait for the town shuttle or pay the expensive taxi rates (if you could get a taxi). Allot of walking or better yet bring a car.
Stayed 4 nights in Feb 2023

10/10 Excellent

bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have never had such helpful staff member .Romain acted like a tour guide as well as English speaking contact at the hotel.He new about ,lift tickets ,the ski resorts ,rental gear,restaurants,taxis ,clubs and bars,transport to and from Hakuba ,bus time tables ,etc etc . And he did it all with a smile on his face and helped make our holiday a beauty! The hotel has a very good spa and bus services run to ski fields pretty regularly .
Stayed 7 nights in Feb 2023

10/10 Excellent

Wei Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
適合家族旅遊滑雪行程很棒的地點，滑雪完可以享受飯店內的溫泉消除疲勞真是享受
Stayed 2 nights in Jan 2023

10/10 Excellent

Mayumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
落ち着いた雰囲気で、とても過ごしやすかったです。
Stayed 1 night in Sep 2022

10/10 Excellent

Hideki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

清潔で落ち着ける

白馬乗鞍岳登山を終えて夫婦で利用しました。 エントランス、ロビー、廊下、客室ドアのライティングに至るまで清潔で品が良い。所々に花が活けてあり落ち着きと快さを感じた。 朝食の味付け、種類豊富で満足しました。テーブルにも短くカットしたカーネーションが飾られていた。鳥のからあげと餃子を他の品に変更があってもよいかと思いました。 ウェルカムドリンクが少々薄かったこと、帰り客を送るドアマンがいなかったことは残念でした。全体的な雰囲気は気に入ったので機会があればまた利用したいと思います。
Stayed 1 night in Aug 2022

10/10 Excellent

Josef

Liked: Cleanliness, property conditions & facilities, room comfort
Alles im Preis inbegriffen, Spa, Frühstück und Wasche kann gewaschen werden!
Stayed 2 nights in Jun 2022

10/10 Excellent

Tomoyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
静かでのんびりできます
Stayed 1 night in Mar 2022

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, and easy access to sky field. Price is a bit high, but it is worthy of.
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
親切溢れる対応でした。白馬で歴史あるホテルで温泉も溢れてました。
Stayed 1 night in Aug 2021

10/10 Excellent

Yota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
従業員は明るく親切でした。
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

静かに快適に過ごせるホテル

接客がとにかく丁寧で親切でした。テラスとお庭がとても気に入りました。あと温泉もとても気持ちよかったです。
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

また泊まりたいです。

とても清潔で居心地のよい部屋でした。朝食バイキングも手袋が用意されて料理に蓋がかぶせられて清潔でした。食事中に子供が泣いていたときに気を遣って下さいました。
Stayed 2 nights in Sep 2020

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