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Hakuba Royal Hotel

Property class: 3

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Photo gallery for Hakuba Royal Hotel

A traditional Japanese interior with a koi pond, wooden beams, and a staircase. - Hakuba Royal Hotel (Hakuba)
A hotel lobby with a large mural, seating area, and a reception desk. - Hakuba Royal Hotel (Hakuba)
A building with a brick facade, large windows, and a covered entrance area with potted plants. - Hakuba Royal Hotel (Hakuba)
A spacious restaurant with high ceilings, exposed beams, and large windows offering a view of the outdoors. - Hakuba Royal Hotel (Hakuba)
A serene garden with a pond, surrounded by rocks and various trees, including a prominent pine tree. - Hakuba Royal Hotel (Hakuba)
Hakuba Royal Hotel provides amenities like an indoor mineral hot spring (onsen) and a restaurant. Guests can connect to free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Twin Room, Annex Building

A hotel room with two single beds, a desk, a chair, a window with curtains, a chandelier, and wall sconces.

Twin Room, Annex Building

  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, Main Building

A hotel room with two beds, a window with curtains, a wooden ceiling, and a nightstand.

Standard Room, Main Building

  • 23 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Japanese Traditional Room, Annex Building

A traditional Japanese room with tatami flooring, a wooden table, and a view through a shoji screen.

Japanese Traditional Room, Annex Building

  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

Japanese Western Room, Main Building

  • Sleeps 5
  • 4 Twin Futons
  • Free WiFi

About the neighborhood

Located in Hokujo, a neighborhood in Hakuba, Hakuba Royal Hotel is near a train station. Hakuba Happo-One Ski Area and Hakuba Goryu Ski Resort are worth checking out if an activity is on the agenda. Hakuba Mini Train Park and Yupuru Kizakiko are also worth visiting. Visit our Hakuba travel guide
Map
Hokujo 2310, Hakuba, Nagano-ken, 399-9301

What's nearby

  • A snowy mountain landscape with skiers and snowboarders.
    Hakuba Ski Jumping Stadium
    18 min walk - 1.0 mile
  • A snow-covered mountain range with clear blue skies.
    Hakuba Happo-One Ski Area
    4 min drive - 1.7 miles
  • Hakuba Green Sports Park
    2 min drive - 1.3 miles
  • Happo Information Center
    3 min drive - 1.3 miles
  • Hakuba Saegusa Art Museum
    3 min drive - 1.0 mile

Getting around

  • Hakuba Station
    12 min walk
  • Shinshu - Matsumoto Airport (MMJ)
    99 min drive

Restaurants

  • CHAVATY HAKUBA
    7 min drive
  • THE CITY BAKERY
    11 min drive
  • Pilar Cafe/Restaurant
    21 min drive
  • カフェテリア黒菱
    20 min drive
  • Starbucks
    10 min walk

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  • Free WiFi
  • Restaurant
  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Kashiwa

Things to do

  • Hot springs
  • Karaoke

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Room amenities

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property's closest bus terminal is located at JR Hakuba station.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Towels available for a fee (or guests may bring their own)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests with dietary restrictions or food allergies should contact this hotel in advance.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Frequently asked questions

Is Hakuba Royal Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hakuba Royal Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Hakuba Royal Hotel?

Check-out is at 10 AM.

Where is Hakuba Royal Hotel located?

Located in Hokujo, this hotel is 0.8 mi (1.3 km) from Hakuba Ski Jumping Stadium and 1.4 mi (2.2 km) from Hakuba Happo-One Ski Area. Hakuba Saegusa Art Museum and Oide Park are also within 1 mi (2 km). Hakuba Station is 12 minutes by foot.

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Reviews

Hakuba Royal Hotel Reviews

7.6

Good

7.8

Cleanliness

7.8

Location

8.0

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 7 out of 33 reviews
Rating 8 - Good. 17 out of 33 reviews
Rating 6 - Okay. 4 out of 33 reviews
Rating 4 - Poor. 5 out of 33 reviews
Rating 2 - Terrible. 0 out of 33 reviews

Reviews

Verified review

4/10 Poor

CHI HO TONY

Disliked: Property conditions & facilities

Dated hotel and manned by aged staff

We stayed three nights at the hotel for a ski holiday. The first two nights wete booked through the ski resort and last nights was booked with hotel.com. Although mentioned initially, the reception staff was not aware on arrival. Lengthy explanation was spent. However after two nights, we were asked to check out in the morning. Explanation was given again. The hotel was dated. Open air onsen closed and we were told that not enough rain/ snow fall this year. The breakfast and dinner set were just so so. Overall, not recommended unless you have no better choice in ski season.
Stayed 1 night in Feb 2020
Verified review

4/10 Poor

マッキー

Disliked: Cleanliness, amenities, property conditions & facilities
部屋に入ったら電気がつかず、スイッチの所にテープが2箇所貼ってあり、つけるな。と、いう意味なんでしょう。フロントに連絡して直ぐに対応してくれたのですが、何だか気分が悪く、違う部屋に変えてもらった所、今度はテレビがつかず、、結局、前の部屋に変えてもらいました。フェイスタオルが驚くほど薄くて、がっかり。お風呂のシャワーのホースの付け根の所が柔らかすぎて、向きによってはお湯がでない。髪の毛を乾かそうと思ったら、ドライヤーが置いてあった引き出し、、と、言うか、ドライヤーが引き出しに入っていたのも初めてですが、髪の毛が落ちていました。ゴミ箱も、なんかの変わりか、ドラム缶のような感じで、、、。 寝る時も空調の音がうるさくて気になって眠れず、こういうホテルは後にも先にも初めてでした。スタッフの方も感じ悪くないですが、制服ではなく、下はジーンズでした。チェックアウトの時は別の方でしたが、基本、やはり、朝は笑顔で送り出してほしいもの。それだけで気分が違うのに。多分、2度と行かないと思いますが、徹底したお掃除と古いなら古いなりのプライドを持ってほしい。 頑張って綺麗にしてる古いホテルもいっぱいあります。夜行バスで泊まる方も多いのでは？だったら、お疲れ様でした、のウエルカムドリンクみたいなのをセルフでもいいから用意するとか、やれることはいっぱいある気がします。バス停から近いし立地は悪くないのに本当に残念です。
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
露天溫泉在入住期間暫停開放, 有點失望 另外, 早餐每日都是一樣, 而且食物沒有很熱, 連續住了四天, 已經不想再吃了
Stayed 4 nights in Jan 2020
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Very run down and dated hotel. Stains on the walls and thread bare carpet. Worst bed and pillows we’ve ever tried to sleep on. The indoor/outdoor Onsen was in generally good condition and nice to have access to after two days on the slopes.
Stayed 3 nights in Feb 2019
Verified review

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
施設が古いです。
Stayed 1 night in Oct 2018
Verified review

6/10 Okay

Pik Shan

5 分鐘步行路程就到白馬駅

5 分鐘步行路程就到白馬駅，旅館外圍環境好好，但旅館內裡好舊。旅館附有大浴場, 泉水夠熱，但花酒水力太慢， 有女客甚至用兩個花酒洗頭，房間牆身都比較陳舊，早餐份量足夠，餐廳環境十分優美，反而想不到 WIFI 竟然夠快
Stayed 1 night in Sep 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

温泉

露天の温泉が気持ち良かったです。
Stayed 1 night in Aug 2018
Verified review

10/10 Excellent

Hiroyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
駅からも近く便利であったが、団体客がいたため大変賑やかであった。
Verified review

8/10 Good

TOSHIHIRO

Liked: Cleanliness
一人で宿泊。露天風呂が修理中のため入浴できませんでしたが内風呂はきれいに清掃され以外によかった。建物が古いが清掃されきれいだと思う。夕食は駅前で済ませ朝食は書き込みを見てコンビニで済ませました。ツインの部屋に宿泊のみで以外と金額が高く感じもう少し安ければ言いと思う。しかしツイン部屋は広く、家具、冷蔵庫も昔ながらの懐かしのもので情緒があり昭和時代が好きな人にはおすすめと思う。
Verified review

10/10 Excellent

HIROYUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
白馬の駅に近く、訪問先も近かったので大変便利でした。また、朝食も大変美味しく、量も充分でしたので満足しました。
Stayed 1 night in Mar 2018
Verified review

10/10 Excellent

junichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
シーズン中での価格、駅に近いロケーションなど満足のいくホテルだと思います。 ただ、、唯一の不満はお風呂が入れる時間帯で露天風呂で温度を下げないようだと思いますが黒いシートがかかっていたり遠赤外線？の為なのか？石が敷き詰められていました、、露天風呂なのか？池なのか？って感じです。 また、ボイラーのせいなのか？他のお客さんが使用中での同時のシャワーの水圧が、、、 お風呂関係だけが残念な所です。
Verified review

4/10 Poor

wheelersgate

Disliked: Staff & service, property conditions & facilities, room comfort

Calculative and overpriced hotel, don't go!

Late check in and staffs were very unfriendly and super calculative by keep head counting how many kids staying together every time we bumped into the staff. It's very irritating and we checked in late that night, after long travelling and being questioned so many things. This hotel is very old fashioned and the onsen is far from the rooms. Onsen opening time is limited and the water isn't hot enough, it's just like luke warm water. Due to transiting to other cities, we had to wake up early and missed the onsen. It's over priced and very stingy on amenity, only 2 tiny packs of hair shampoo and body shampoos are provided in the room. Hotel room is not heated, however, there's a portable one provided but auto shut off every 5 minutes, thus it's useless. I felt very disappointed with this hotel and i won't return. Nothing impressive! We checked out at 5a.m. in the morning.
Stayed 2 nights in Jan 2018
Verified review

6/10 Okay

Yoshiki

Disliked: Property conditions & facilities
お風呂で選んだホテルなので他は期待していなかった。施設も古く、リゾート感は全くないホテルだが、露天風呂は温度も丁度よく、長湯できるのでおすすめ。フロントの方も親切だ。
Stayed 2 nights in Dec 2017
Verified review

10/10 Excellent

QUYNH NGA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location and view

It was a nice stay, staffs are very friendly with great service. The hotel near the stream so you can hear the sound of water flow, enjoy fresh air with mountain view.
Verified review

8/10 Good

ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

お値打ちに、宿泊できればお得

一人で宿泊しました。ホテル自体、リノベーションされてないので、見た目はそれなりですが、それなりにお部屋は綺麗に管理されていて、快適に宿泊できました。温泉も良いです。食事していないので、食事に関してはわかりません。ゲレンデは、シャトルバスか、マイカーが必要ですが、バスの本数が少ないので、要チェックです。
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kiyoshi Endo i believe is the mgr, and is great!!!

This was a great place to stay, clean and everyone working here was extremely helpful and pleasant to be around! A free bus picks you up at the hotel and shuttles you to the various mountains.
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

Práctico y sencillo. Facilidades para todo

Es justo lo que te esperas: un hotel que se nota que tiene sus años pero perfecto si quieres esquiar por la zona
Verified review

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Not worth it

Way over priced for the condition of the room and furnishings. Obviously this hotel has not been updated since the winter Olympics in Nagano. Very disappointing.
Verified review

8/10 Good

SIRINUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

โรงแรมวิวดีมาก ที่ตั้งสะดวกต่อการเดินทาง

เป็นโรงแรมเก่าสภาพดี ตั้งอยู่ใกล้กับสถานีรถไฟ สามารถเดินเที่ยวชมเมืองและมีร้านอาหาร ร้านสะดวกซื้ออยู่ไม่ไกล มีบริการออนเซน
Verified review

8/10 Good

Barry

Liked: Cleanliness, staff & service, room comfort

Good place for the price and what you need

Good hotel but a tad run down. You could tell it was built for the Olympics and they haven't done much with it. Staff was amazing!!! Amenities were great, had rental ski/snowboard gear, hot springs/jacuzzi. Overall it was amazing for the price I would stay again when I go back.
Verified review

8/10 Good

Greg

Liked: Cleanliness, staff & service, room comfort

Ski trip to Happo-one

The hotel is only a 5 minute walk from the station with a free shuttle to both Happo-one and Goryu. The room was nice, but the hotel could use a little "up-keep" (paint, etc.)
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort

Quirky hotel with great staff

Great hotel just 2 mins from the station. The building is really interesting; dated but clean. The rooms are very large for Japan and have a nice desk and chairs etc. It might have been built for the Olympics but never quite been full since. There are free shuttle buses that run to all the ski resorts which is handy. The staff are fantastic and the manager is really friendly, he was always around the lobby when I was there, saying hello and making sure things were okay. If you don't mind old decor, stay here!
Verified review

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Ski time is busy

The hotel is 200 meters from Hakuba rail station and 10 restaurants and coffee shops .. Regular free shuttle busses go to and from the ski fields .. The hotel has a good onsen in two pools .. The hotel is in need of a refurb old but good .. .. Staff are friendly and go out of there way to assist .. Breakfasts are Japanese and tasty .. I would go back
Verified review

8/10 Good

Irie

Liked: Staff & service
Stayed 2 nights in Mar 2020
Verified review

8/10 Good

MASATO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020