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Hakuba Highland Hotel

Property class: 3

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Photo gallery for Hakuba Highland Hotel

A hot spring area with a wooden pergola, rocks, and a mountain view. - Hakuba Highland Hotel (Hakuba)
A modern building with large windows, a stone foundation, and a view of the surrounding landscape. - Hakuba Highland Hotel (Hakuba)
A view through a glass window of a mountain landscape with snow-capped peaks and a clear sky. - Hakuba Highland Hotel (Hakuba)
A modern building with large windows, a stone facade, and a staircase leading to an upper level. - Hakuba Highland Hotel (Hakuba)
A pool with a view of mountains and greenery. - Hakuba Highland Hotel (Hakuba)
Consider a stay at Hakuba Highland Hotel and take advantage of an indoor mineral hot spring (onsen), a garden, and an arcade/game room. Hit the slopes at this hotel offering ski-in/ski-out access, a free ski shuttle, and ski passes. For some rest and relaxation, visit the hot springs/mineral springs or sauna, and indulge in a massage. The on-site restaurant offers breakfast and dinner. Enjoy the health club, as well as activities like snowshoeing and sledding. In addition to laundry facilities and a fireplace in the lobby, guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Standard Twin Room

A hotel room with two beds, a desk with a mirror, a nightstand with a lamp, and a wooden door.

Standard Twin Room

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite Twin Room

A hotel room with a bed, a sofa, a round table with chairs, and two air conditioning units on the wall.

Suite Twin Room

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Semi Western-style Room

A hotel room with a bed, a desk, a chair, a small stool, a mirror, and a view of greenery outside.

Semi Western-style Room

  • Sleeps 4
  • Free WiFi

View all photos for Standard Mountain View Twin Room Upper Floor

A hotel room with two beds, a TV, a heater, a window with a view, and a lamp.

Standard Mountain View Twin Room Upper Floor

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Garden View Semi Western-style Room Upper Floor

A hotel room with two beds, a sofa, a table, and a view of greenery through the windows.

Garden View Semi Western-style Room Upper Floor

  • Sleeps 5
  • Free WiFi

View all photos for Mountain View Semi Western-style Room Upper Floor

A hotel room with two beds, a desk, a chair, and a window with a mountain view.

Mountain View Semi Western-style Room Upper Floor

  • Sleeps 5
  • Free WiFi

View all photos for Standard Mountain View Twin Room Lower Floor

A hotel room with two beds, a TV, a desk, and a view of mountains.

Standard Mountain View Twin Room Lower Floor

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Budget Garden View Twin Room

A hotel room with two beds, a desk, a chair, a lamp, and a window with a view of trees.

Budget Garden View Twin Room

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Non-smoking Western-style Twin Room East Forest Side

A hotel room with two beds, a TV, a desk, a window with curtains, a mirror, and a bedside lamp.

Non-smoking Western-style Twin Room East Forest Side

  • Sleeps 4
  • Free WiFi

View all photos for Western-style Room, North Alps Side, 3rd Floor or Higher, Mountain View, Non-smoking

A hotel room with two beds, a desk with a chair, a television, a window with a mountain view, and a heater.

Western-style Room, North Alps Side, 3rd Floor or Higher, Mountain View, Non-smoking

  • Sleeps 4
  • Free WiFi

View all photos for Cottage Triple Room, Mountain View, Nightlife View, Non-smoking

A hotel room with a bed, a large window, and a view of snow-covered trees.

Cottage Triple Room, Mountain View, Nightlife View, Non-smoking

  • Sleeps 5
  • Free WiFi

View all photos for Cottage Quad Room, Mountain View, Non-smoking

A bunk bed with a wooden headboard, a bedside table with a lamp, and a window with a view of trees.

Cottage Quad Room, Mountain View, Non-smoking

  • Sleeps 7
  • Free WiFi

View all photos for Cottage Quad Room, Mountain View, Nightlife View, Non-smoking

A hotel room with two beds, a dining area, a kitchen, and a TV.

Cottage Quad Room, Mountain View, Nightlife View, Non-smoking

  • Sleeps 7
  • Free WiFi

View all photos for Cottage Triple Room

A modern bedroom with a large bed, wooden flooring, a desk, and a sliding glass door to a balcony.

Cottage Triple Room

  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Cottage Quad Room

A modern interior with a wooden floor, a blue sofa, and a dining area with a table and chairs.

Cottage Quad Room

  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for Cottage Quad Room

A room with a large window, a bed, a desk, and two chairs.

Cottage Quad Room

  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for Standard Twin Room

A hotel room with two beds, a window with curtains, a desk with a lamp, and a heater.

Standard Twin Room

  • Sleeps 6
  • 2 Twin Beds
  • Free WiFi

Standard Twin Room

  • Sleeps 6
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Twin Room

A hotel room with two beds, a desk with a mirror, a nightstand with a lamp, and a wooden door.

Standard Twin Room

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Hokujo, a neighborhood in Hakuba, Hakuba Highland Hotel is in the mountains. Hakuba Happo-One Ski Area and Hakuba Goryu Ski Resort are worth checking out if an activity is on the agenda. Hakuba Mini Train Park and Yupuru Kizakiko are also worth visiting. Spend some time exploring the area's activities, including skiing. Visit our Hakuba travel guide
Map
21582 Hokujo Hakuba Kitaazumi-gun, Hakuba, Nagano-ken, 399-9301

What's nearby

  • A snow-covered mountain range with clear blue skies.
    Hakuba Happo-One Ski Area
    6 min drive - 2.3 miles
  • A mountainous landscape with dense green forests and snow-capped peaks in the background.
    Hakuba Iwatake Ski Resort
    6 min drive - 3.3 miles
  • Oide Park
    3 min drive - 1.1 miles
  • Happo-one Adam Gondola
    8 min drive - 2.7 miles
  • Happo One Sakka Ski Lift
    9 min drive - 3.1 miles

Getting around

  • Hakuba Station
    5 min drive

Restaurants

  • 来夢来人
    18 min walk
  • 絵夢
    13 min walk
  • そば神
    15 min walk
  • カフェ カッカ
    3 min drive
  • とっつぁん
    20 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free ski shuttle
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 1,200 for adults and JPY 840 for children
  • A restaurant

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Hot springs
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snowshoeing

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains

Full-service spa

  • Hot/mineral springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 6 floors
  • Built in 1974
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 22-inch LCD TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in fee: JPY 2000

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: JPY 2000

Special check-in instructions

Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 1200 for adults and JPY 840 for children
  • Early check-in fee: JPY 2000 (subject to availability)
  • Late check-out fee: JPY 2000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Frequently asked questions

Is Hakuba Highland Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hakuba Highland Hotel?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Early check-in is available for a fee of JPY 2000 (subject to availability).

What time is check-out at Hakuba Highland Hotel?

Check-out is at 10:00 AM. Late check-out is available for JPY 2000 (subject to availability).

Where is Hakuba Highland Hotel located?

Located in the mountains, this slopeside Hokujo hotel offers ski-in/ski-out access within 2 mi (3 km) of Oide Park, Hakuba Ski Jumping Stadium, and Hakuba Green Sports Park. Hakuba Happo-One Ski Area is 2 mi (3.3 km) away.

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Reviews

Hakuba Highland Hotel Reviews

8.8

Excellent

8.8

Cleanliness

8.6

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 71 out of 137 reviews
Rating 8 - Good. 51 out of 137 reviews
Rating 6 - Okay. 10 out of 137 reviews
Rating 4 - Poor. 3 out of 137 reviews
Rating 2 - Terrible. 2 out of 137 reviews

Reviews

Verified review

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View is stunning
Stayed 5 nights in Mar 2025
Verified review

8/10 Good

Sara J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing views

Great onsen, beautiful mountain view, small and nice room. Chill town with some nice cafes Surrounding area is great for hiking as well Food at hotel not great
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Fabiano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and service
Stayed 3 nights in Mar 2025
Verified review

6/10 Okay

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a dated hotel, a bit further away from the main town and other areas of interest, which can be good to escape some of the chaos. The staff are very friendly and the common areas/amenities are wonderful, as well as having a shuttle to Hakuba 47 stop at the hotel. If you are looking for more nightlife, stay closer to Echoland. But if you want to relax and stay in the hotel, this is a great spot for a night or two.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience - 10/10!

The overall experience staying in Hakuba Highland hotel was amazing! They provided excellent customer service and went above and beyond with all and any requests my friends and I made. They have incredible amenities and it was always very clean. The cherry on top were the amazing views we had from our rooms!
Stayed 4 nights in Jan 2024
Verified review

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very well kept and lovely staff. Rooms had plenty of rooms for us to open our suitcases etc which was very handy. Food was great, only request that would make it easier for English speaking visitors would be more English labels next to food. Other than that was a very nice place to stay and would return.
Stayed 3 nights in Feb 2025
Verified review

8/10 Good

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful resort. the onsen is one of a kind and breath taking. it’s worth the trip just for the onsen honestly. the free shuttle is super convenient if you plan on skiing hakuba 47 (maybe other resorts too but i just did 47). would definitely stay here over a more expensive resort. only thing is the beds aren’t super comfortable but they aren’t the worst either. hence the 4 instead of 5.
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Kain

The hotel is a 15-minute walk from the JR station, and you need to walk uphill along the road. For Japanese people, it's just 15 minutes, but it's more challenging for tourists. The hotel's biggest selling points are the scenery and the hot springs; the rest is quite average. Be prepared that the rooms are relatively old, as the hotel has been operating for over 30 years. In terms of service, you need to request your breakfast voucher a day in advance, which means you have to go down every day to book your breakfast time, making it inconvenient for guests.
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

Kain

Here's the translation: The hotel is a 15-minute walk from the JR station, and you need to walk uphill along the road. For Japanese people, it's just 15 minutes, but it's more challenging for tourists. The hotel's biggest selling points are the scenery and the hot springs; the rest is quite average. Be prepared that the rooms are relatively old, as the hotel has been operating for over 30 years. In terms of service, you need to request your breakfast voucher a day in advance, which means you have to go down every day to book your breakfast time, making it inconvenient for guests.
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Lailan

Liked: Cleanliness, staff & service, property conditions & facilities
buffet and onsens were amazing, a great experience all around
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 3 nights in May 2024
Verified review

8/10 Good

Hoi Ki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店位置不算方便, 距離白馬駅步行20分鐘, 但下午5點前可聯絡酒店提供白馬駅接送服務。 酒店員工有禮，而且房間整潔、空間充足, 但酒店有點歷史所有裝修較古舊。 酒店設有有名的溫泉, 可以望著雪山浸溫泉, 非常舒適。 另外值得一讚的是春季有提供穿梭巴士到白馬岩岳, 它是非常值得前往的美麗景點。冬季時也有提供滑雪場的穿梭巴士。很推薦來白馬旅遊的旅客來入住。
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Miyuki

Liked: Cleanliness, staff & service, amenities
景色が綺麗
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

のぶゆき

Liked: Cleanliness, staff & service, property conditions & facilities
建物は古いですが綺麗にお掃除されており、館内の至る所に手作りの置き物や季節のお花が飾ってあり、とても落ち着ける大好きなホテルです レストランや露天風呂から見える白馬山々の見事な景色は圧巻です この景色を見るために20年もハイランドホテルに通っています
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

kittipot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
เข้าพักเป็นครั้งที่สอง ได้รับบริการทึ่ดีเหมือนเดิม โรงแรมได้รับการRenovate บางส่วน ออนเซ็นวิวสวย
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

よしあき

Liked: Cleanliness, staff & service, property conditions & facilities
最高でした 特に食事とお風呂が最高です
Stayed 1 night in Feb 2024
Verified review

6/10 Okay

Kay

Liked: Staff & service

Great views but missing something...

The Hakuba with its free breakfast and onsen appealed to us, but it’s a little too far out of the action. Although they offer a shuttle bus into areas that’s not at all times, and taxis in Japan are expensive. The variety at breakfast wasn’t really to our liking, but did the job before skiing. The views are amazing and it would be great if there was a little bar/cafe that you could get Hot/cold drinks in the day/evening...but all there is is the shop which sells souvenirs and some cans of beer and bottle of sake. The use of the private onsen has to be paid for but it is lovely, we used it twice. The rooms were only cleaned once every two days, but to compensate we were given some vouchers for the shop...to get a souvenir and can of Ashai.
Stayed 4 nights in Feb 2020
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

ボロくて高い

とにかくボロい。その割に宿代は高額で2度と泊まらない。
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, good onsen and breakfast. Will come again next year.
Stayed 4 nights in Jan 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Brilliant service and an outstanding onsen with incredible views!! The hotel buffet dinner was also great, Japanese food only, so a good local experience. All in all the hotel is more local than touristy. It is slightly out of the way (from the main ski resort area hubs), however, the shuttle services are good. It kind of added to the local feel of it not being at the resorts. Great for families too.
Stayed 5 nights in Jan 2020
Verified review

8/10 Good

Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Staff is great and helpful. Room super clean and Onsen is great.
Stayed 5 nights in Dec 2019
Verified review

8/10 Good

Rishu

Liked: Staff & service, amenities
The hotel situated near The Alpes area where you can access to many local attractions, such as Kurobe Dam and Hokujo. Self driving is needed to access this hotel. Onsen is newly renovated and spacious. Mountain view from the Onsen is excellent. We got a mountain view room and the view was great. Breakfast was excellent. Room is a bit old and smaller than a lot of similar graded Onsen Hotel.
Stayed 2 nights in Sep 2019
Verified review

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness

お風呂からの景色最高！

掃除が部屋全体にしていなかったような。 お風呂からの景色は最高〜あいにく天候が悪かったので山々ははっきり見えませんでしたが天気が良ければ星も綺麗に見えることでしょう。 こちらはお勧めです。
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
露天風呂が綺麗で良かったです。景色も綺麗でした。食事も良かったです。
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

満足出来ました

客室は多少古くて、ベッドは小さい。 山側の部屋からの景色は全くダメ。 周りには何もありません。 宿泊客専用の露天風呂は最高！ 食事は品数もあり満足出来ました。 全体的には満足してます。
Stayed 1 night in Aug 2019