See all properties

Hakuba Alps Hotel

3.0 star property
Family ski hotel with 3 restaurants

Choose dates to view prices

Photo gallery for Hakuba Alps Hotel

Public bath
Deluxe Room | Bed sheets
Luxury Suite | Bed sheets
Seasonal outdoor pool, a natural pool
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • Spa
  • Breakfast available
  • Pool
  • Housekeeping
  • Air conditioning

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | Bed sheets

Superior Twin Room, 2 Twin Beds

Highlights

Air conditioning
Flat-screen TV
Shower/tub combination
Hair dryer
Bidet
Daily housekeeping
  • 38 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese-style Room, 1 Bedroom, Pets Allowed

Japanese-style Room, 1 Bedroom, Pets Allowed | Bed sheets

Japanese-style Room, 1 Bedroom, Pets Allowed

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Shower/tub combination
Hair dryer
Bidet
Daily housekeeping
  • 55 sq m
  • Mountain view
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for Family Studio

Family Studio | Bed sheets

Family Studio

Highlights

Air conditioning
Flat-screen TV
Shower/tub combination
Hair dryer
Bidet
Daily housekeeping
  • Sleeps 5
  • 1 Twin Bunk Bed and 2 Twin Beds

View all photos for Standard Suite, 1 Bedroom, Pets Allowed

Standard Suite, 1 Bedroom, Pets Allowed | Bed sheets

Standard Suite, 1 Bedroom, Pets Allowed

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Shower/tub combination
Hair dryer
Bidet
Daily housekeeping
  • 55 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | Bed sheets

Standard Twin Room, 2 Twin Beds

Highlights

Air conditioning
Flat-screen TV
Shower/tub combination
Hair dryer
Bidet
Daily housekeeping
  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Standard Room | Bed sheets

Standard Room

Highlights

Air conditioning
Flat-screen TV
Shower/tub combination
Hair dryer
Bidet
Daily housekeeping
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Junior Suite

Junior Suite | Bed sheets

Junior Suite

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Shower/tub combination
Hair dryer
Bidet
Daily housekeeping
  • 42 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Room

Superior Room | Bed sheets

Superior Room

Highlights

Air conditioning
Flat-screen TV
Shower/tub combination
Hair dryer
Bidet
Daily housekeeping
  • 38 sq m
  • Mountain view
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for Japanese-style Room

Japanese-style Room | Bed sheets

Japanese-style Room

Highlights

Air conditioning
Flat-screen TV
Shower/tub combination
Hair dryer
Bidet
Daily housekeeping
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room

Deluxe Room | Bed sheets

Deluxe Room

Highlights

Air conditioning
Flat-screen TV
Shower/tub combination
Hair dryer
Bidet
Daily housekeeping
  • 48 sq m
  • Mountain view
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for Luxury Suite

Luxury Suite | Bed sheets

Luxury Suite

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Shower/tub combination
Hair dryer
Bidet
Daily housekeeping
  • 100 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

Similar properties

Property amenity

Hakuba PAIPU NO KEMURI

  • Hot Tub
  • Free WiFi
  • Laundry
  • Microwave
8.4 out of 10, Very Good, 211 reviews
Hakuba PAIPU NO KEMURI

About the neighborhood

Map
12851 Chikuniotsu, Kitaazumi-gun, Otari, Nagano

What's nearby

  • Hakuba Norikura Onsen Ski Resort - 1 min walk - 0.0 miles
  • Hakuba Valley Ski Area - 1 min walk - 0.0 miles
  • Tsugaike Ski Resort - 2 min drive - 1.1 miles
  • Hakuba Koruchina Ski Area - 2 min drive - 0.9 miles
  • Hakuba Happo-One Ski Area - 15 min drive - 7.3 miles

Getting around

  • Chikuni Station - 5 min drive

Restaurants

  • ‪岩岳スカイアーク Iwatake Sky Arc - ‬16 min drive
  • ‪キッチン栂の森 - ‬29 min drive
  • ‪レストラン アルプス - ‬5 min drive
  • ‪Hakuba Mountain Harbor - ‬16 min drive
  • ‪THE CITY BAKERY - ‬16 min drive

About this property

Hakuba Alps Hotel

Family-friendly hotel near Hakuba Valley Ski Area
Consider a stay at Hakuba Alps Hotel and take advantage of an indoor mineral hot spring (onsen), mini golf, and an arcade/game room. Skiers and snowboarders can spend time on the slopes at this hotel offering downhill skiing, ski passes, and ski equipment rentals. For some rest and relaxation, visit the hot springs/mineral springs or the sauna. Be sure to enjoy a meal at any of the 3 on-site restaurants. Enjoy onsite activities like sledding and snowshoeing. Free WiFi in public areas is available to all guests, along with a steam room and a hot tub.
Other perks at this hotel include:
  • A seasonal outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), free bicycle rentals, and hot springs on site
  • A natural pool, a gift shop, and a front-desk safe
Room features
All 121 rooms boast comforts such as air conditioning.
More conveniences in all rooms include:
  • Bidets, shower/tub combinations, and free toiletries

Languages

English, Japanese

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 8:30 AM for a fee: JPY 2,200 for adults and JPY 2,200 for children
  • 3 restaurants

Things to do

  • Arcade/game room
  • Downhill skiing
  • Free bicycle rentals
  • Full-service spa
  • Hot springs
  • Hot tub
  • Mini golf
  • Natural pool
  • Ropes course
  • Sauna
  • Seasonal outdoor pool
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Sledding
  • Snow sports gear
  • Snowshoeing
  • Steam room
  • Water sports equipment

Family friendly

  • Arcade/game room
  • Mini golf
  • Seasonal outdoor pool

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Outdoors

  • In a nature reserve
  • In the mountains
  • On the boardwalk/promenade

Full-service spa

  • Hot/mineral springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 100.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2200 for adults and JPY 2200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hakuba Alps Hotel Otari
Hakuba Alps Otari
Hakuba Alps
Hakuba Alps Hotel Hotel
Hakuba Alps Hotel Otari
Hakuba Alps Hotel Hotel Otari

Frequently asked questions

Does Hakuba Alps Hotel have a pool?

Yes, this property has a seasonal outdoor pool. Pool types include natural pools.

Is Hakuba Alps Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hakuba Alps Hotel?

Self parking is free at this property.

What time is check-in at Hakuba Alps Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at Hakuba Alps Hotel?

Check-out is at 10 AM.

Where is Hakuba Alps Hotel located?

Located on the boardwalk/promenade, this family-friendly hotel is steps from Hakuba Valley Ski Area and 8.7 mi (14.1 km) from Hakuba Goryu Ski Resort.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hakuba Alps Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 8 out of 21 reviews
Rating 8 - Good. 9 out of 21 reviews
Rating 6 - Okay. 1 out of 21 reviews
Rating 4 - Poor. 1 out of 21 reviews
Rating 2 - Terrible. 2 out of 21 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and onsen and 2 minute walk to lifts
Stayed 4 nights in Feb 2025

10/10 Excellent

Clyner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and staff. The facility is a little dated but otherwise very clean and well-maintained.
Stayed 3 nights in Jan 2025

6/10 Okay

Raquel

Liked: Cleanliness, property conditions & facilities, room comfort

Good but do your research

My new hubby and I stayed here for a few nights for skiing. Overall had a good time the rooms were spacious, clean and tidy and right outside of the ski slope. However no where on the booking told us that there were no currency exchange options or ATM in the hotel. Luckily we had the exact amount of money otherwise we would’ve had to bus it back to a main area (20-40mins) to get cash to hire our ski gear. There’s minimal food options around the area however the hotel had a buffet Brekky/dinner option (no lunch but there is a cafe at the ski slope) which was great and allowed eftpos. Times for this were limited though Brekky only 7-8:30am and dinner 6-8pm. There’s not much in terms of snack food to buy in or around the hotel so be sure to bring some before you get there. While we were out skiing room service came and took our towels but didn’t replace them so we had to grab some from reception but otherwise had a good stay. The outdoor pool party area was awesome with outdoor hot tubs which was a highlight. The hotel had an eery haunted vibe to it but added some character so we didn’t mind.
Stayed 2 nights in Jan 2025

4/10 Poor

トオル

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
多くの人が言っているようにスタッフはフロントもレストランも一切笑顔や活気が全くありません。館内もとてもうす暗いです。朝食は種類もあっておいしいですが夕食は品数少なくメインがローストビーフ、ローストラムのどちらかのみ。ラムは生臭く食べられませんでした。２泊したからいいようなものの、１泊でラムが出たらかなりのショックだと思います。今時よくあるお持ち帰りコーヒーサービスなども無く残念でした。
Stayed 2 nights in May 2025

8/10 Good

Hiromi

Liked: Cleanliness, amenities, property conditions & facilities
部屋が広くて綺麗だった。スキー場の横だったのでロケーションも最高だった。ただ風呂が熱くてゆっくりつかれなかった。食事は、まあまあだった。
Stayed 1 night in May 2025

8/10 Good

???

Liked: Cleanliness
今回宿泊した部屋はリニューアルしていないタイプのお部屋だったこともありますが 白馬駅周辺から距離がある分、ホテル料金は比較的リーズナブルでお勧めです。 ２０２４年にリニューアルされた、温浴施設「白馬乗鞍アクアオアシス（室内、室外温水プール、屋外サウナ、キッズスペース）」温泉、ゲームセンター、カラオケ、ツリーアドベンチャー、牧場、など様々な施設もあり、特に子供連れのファミリーにコストパフォーマンスが非常によいホテルだと感じました。 近隣に食事が出来る場所があまりないので２泊夕朝食ともにブッフェ付きプランにしました。夕朝食どの料理も美味しくて、無くなるとすぐに補充されますし、ソフトドリンクも込みのお値段で大変充実していると感じました。 レストランや清掃スタッフについては、挨拶・笑顔もあり、大変好感が持てました。 ただ、フロントスタッフの対応について、人材不足で業務がバタついている感じが非常に感じられました。ゲレンデへの行き方やツリーアドベンチャーへの行き方など、館内に案内がなくて分かりづらいので、人材が足りないのであればフロントに確認しなくても宿泊者がすぐわかるように館内案内等を充実させるなどの工夫が必要だと感じました。 総合的には満足したホテルだったので、もっとたくさんの方に知ってもらいたいです。フロント等のサービス力アップに期待しています。
Stayed 2 nights in May 2025

2/10 Terrible

KUBO

Stayed 2 nights in May 2025

8/10 Good

ちから

Stayed 1 night in May 2025

8/10 Good

はやと

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Yasuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
セルフバーが楽しかった。利用者が少なくて貸し切りのように静かに飲めました。景色も良かった。温泉も広くてゆっくり入れました。朝のバイキングは酢飯やお刺身、ネギマグロなどがあり海鮮丼を自分流で作って朝からしっかりといただきました。
Stayed 1 night in Apr 2025

8/10 Good

俊樹

Liked: Cleanliness, staff & service
夫婦と小学生の子供1人で2泊３日、朝夕食付きで55000円。 朝夕食ともブッフェ形式でした。 スキーシーズン終わりに近かった事もあり、混み合う事なく、料理も特に不満有りませんでした。 建物はそれなりの年季の入り用を感じましたが、よく手入れされていて、清潔感がありました。
Stayed 2 nights in Apr 2025

10/10 Excellent

Adam Nicholas

Stayed 1 night in Mar 2025

10/10 Excellent

NAOKI

Stayed 2 nights in Mar 2025

8/10 Good

Hiroya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お酒も安く楽しめました
Stayed 1 night in Mar 2025

8/10 Good

Lok Man

Stayed 1 night in Feb 2025

10/10 Excellent

たつよし

Stayed 1 night in Feb 2025

10/10 Excellent

ki

Stayed 5 nights in Feb 2025

10/10 Excellent

Yoshizumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ゲレンデへのアクセスが良く、子連れのスキーでしたが楽しめることができました。
Stayed 1 night in Jan 2025

2/10 Terrible

Takashi

Disliked: Cleanliness, staff & service
駐車場が少なくほとんど離れており、ホテルまで坂なので離れた場所は最悪です。駐車場の管理人態度が醜いです。客に命令口調であり得ないかなり頭にきました。 チェックインも15時が16時になり、スペアキーもなく、部屋のポット清掃もされておらず、部屋は新しいタイプで綺麗なのに正直終わってます。スタッフ外人だらけでここは全てが中途半端です。外観、内装、体験プランなどを東京の会社に依頼して良くはなったのかもしれませんが、従業員の教育不足でホスピタリティがない為かなり驚きが多いホテルでした。唯一はスキー場へのアクセスとリフト料金のサービス、雪の中の真冬のプール体験は最高でした。サービスを求めない方なら我慢できるかと思いますが、ホームページ写真に騙されると必ず後悔すると思います。
Stayed 1 night in Dec 2024

8/10 Good

miho

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
年末の為忙しそうだったけど、スタッフの対応がよかったです
Stayed 1 night in Dec 2024

8/10 Good

Lawrence

Stayed 1 night in Dec 2024