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Courtyard by Marriott Hakuba

Property class: 4

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Photo gallery for Courtyard by Marriott Hakuba

A snow-covered building with a prominent triangular roof and large windows, surrounded by snow-laden trees. - Courtyard by Marriott Hakuba (Hakuba)
A modern bathroom with a glass-enclosed hot tub, dark tiled walls, and a wooden shower enclosure. - Courtyard by Marriott Hakuba (Hakuba)
A spacious dining area with wooden tables and chairs, large windows with a snowy view, and a wooden ceiling with hanging light fixtures. - Courtyard by Marriott Hakuba (Hakuba)
A hotel room with two beds, a round wooden table, and a large window with a view of trees. - Courtyard by Marriott Hakuba (Hakuba)
A spacious room with a dining area, seating, and a fireplace. - Courtyard by Marriott Hakuba (Hakuba)
An indoor mineral hot spring (onsen), a garden, and dry cleaning/laundry services are just a few of the amenities provided at Courtyard by Marriott Hakuba. The on-site local and international cuisine restaurant, DINING and BAR LAVAROCK, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a fireplace in the lobby and a 24-hour gym.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Room, 2 Twin Beds (Japanese Western)

A hotel room with two beds, a round wooden table with a vase of flowers, and a view of trees through the window.

Deluxe Room, 2 Twin Beds (Japanese Western)

9.4 out of 10
Exceptional
(3 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds (Japanese Western)

A hotel room with two beds, a wooden accent wall, a small table with a lamp, and a large window with a view of trees.

Superior Room, 2 Twin Beds (Japanese Western)

9.4 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Premium Room, 1 King Bed (Hot Spring)

A modern hotel room with a large bed, a desk, and a TV.

Premium Room, 1 King Bed (Hot Spring)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a small table, and a large window offering a view of greenery.

Premium Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 2 Twin Beds (Hot Spring)

A hotel room with two beds, a desk, a chair, a TV, and a window with a view of a building outside.

Room, 2 Twin Beds (Hot Spring)

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 2 Twin Beds (Dog Friendly, With Hot-Spring Bath)

A modern room with a wooden crib, a small table with a vase of flowers, and a large window with a snowy forest view.

Room, 2 Twin Beds (Dog Friendly, With Hot-Spring Bath)

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 1 King Bed (Dog Friendly, With Hot-Spring Bath)

A modern room with a wooden crib, a small table with a vase of flowers, and a large window with a snowy forest view.

Room, 1 King Bed (Dog Friendly, With Hot-Spring Bath)

  • 33 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds

Desk, laptop workspace, blackout drapes, WiFi (free)

Room, 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Hokujo, a neighborhood in Hakuba, is home to Courtyard by Marriott Hakuba. Hakuba Happo-One Ski Area and Hakuba Goryu Ski Resort are worth checking out if an activity is on the agenda. Hakuba Mini Train Park and Yupuru Kizakiko are also worth visiting. Discover the area's water adventures with jet skiing and kayaking nearby, or enjoy the great outdoors with mountain biking and horse riding. Visit our Hakuba travel guide
Map
2937 Hokujo, Kitaazumi-gun, Hakuba, Nagano, 399-9301

What's nearby

  • A snowy mountain landscape with skiers and snowboarders.
    Hakuba Ski Jumping Stadium
    1 min walk - 0.0 miles
  • A snow-covered mountain range with clear blue skies.
    Hakuba Happo-One Ski Area
    15 min walk - 0.8 miles
  • Hakuba Art Museum
    1 min walk - 0.1 miles
  • Hakuba Saegusa Art Museum
    10 min walk - 0.6 miles
  • Happo-one Adam Gondola
    5 min drive - 1.7 miles

Getting around

  • Hakuba Station
    11 min drive
  • Shinshu - Matsumoto Airport (MMJ)
    102 min drive

Restaurants

  • CHAVATY HAKUBA
    8 min drive
  • THE CITY BAKERY
    12 min drive
  • Pilar Cafe/Restaurant
    22 min drive
  • カフェテリア黒菱
    20 min drive
  • Starbucks
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,850 for adults and JPY 1,850 for children
  • A restaurant

Restaurants on site

  • DINING and BAR LAVAROCK

Things to do

  • 24-hour gym
  • Ski passes

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 1,432 square feet of conference space
  • 2 meeting rooms

Outdoors

  • Garden

Spa

  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Transfer shower
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches used
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of JPY 5500 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 3850 for adults and JPY 1850 for children
  • Pet fee: JPY 5500 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Japanese futons are provided based on the number of adults in the reservation.

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Frequently asked questions

Is Courtyard by Marriott Hakuba pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 22 lbs per pet. There's a fee of JPY 5500 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Courtyard by Marriott Hakuba?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Courtyard by Marriott Hakuba?

Check-out is at 11:00 AM.

Where is Courtyard by Marriott Hakuba located?

Located in Hokujo, this hotel is within 1 mi (2 km) of Hakuba Ski Jumping Stadium and Hakuba Happo-One Ski Area. Hakuba Art Museum and Hakuba Saegusa Art Museum are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Courtyard by Marriott Hakuba Reviews

9.0

Wonderful

9.6

Cleanliness

8.6

Location

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 123 out of 203 reviews
Rating 8 - Good. 55 out of 203 reviews
Rating 6 - Okay. 16 out of 203 reviews
Rating 4 - Poor. 6 out of 203 reviews
Rating 2 - Terrible. 3 out of 203 reviews

Reviews

Verified review

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen on the property was great, even had an outdoor section too. Rooms were modern and in good repair with excellent and helpful front reception staff!
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our stay

The gentleman who check us in was very helpful and friendly and provided such good service!
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing. Staff was kind enough to accommodate my request for a private onsen room. Which I should have booked initially but didn't realize was an option. Shuttle bus stop at the front door will take you to various ski resorts in the area. Staff is excellent, helpful, kind. Restaurant is great! Had use of a ski locker as well. Full locker, not just a place to hang skus and poles.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Hakuba Marriott! It had a great gym, the in room onsen was perfect after a day on the slopes and the staff were so friendly. It was walkable to the main drag and provides a shuttle to the ski resorts right out front. It was nice to come back and enjoy a drink at the bar after dinner. We cannot wait to stay here again!
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with ski slop shuttle bus stop stop right outside the door The whole of Hakuba is not great for taxi or uber, but that is not the hotels problem We would recommend this hotel highly
Stayed 5 nights in Jan 2025
Verified review

6/10 Okay

phillip

Liked: Cleanliness
Water noise from the bathroom, unbearable difficulty sleeping. Unable to use the hotel bar or kitchen after 9pm, very strict on the time, at breakfast you were told at 9-50 that you needed to leave at 10, only seemed to apply to non Japanese customers, they stayed for as long as they wanted. Other than that staff were friendly.
Stayed 5 nights in Feb 2026
Verified review

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Poor

Very poor experience at the hotel for a ski trip. Hotel has no transfer to the slopes and you are reliant on the infrequent local buses. Staff not particularly helpful with regards to anything (transport, restaurants etcetc). Nearly spoilt our trip to Japan. I wouldn’t recommend staying at this hotel for a ski trip (get something closer to the slopes). Very disappointing from a Marriot.
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great oasis in the mountains with great service and food
Stayed 4 nights in Apr 2025
Verified review

6/10 Okay

Warintorn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was acceptable. The bathroom is rather small and if you don’t like a modular bathroom then this will not be your choice.
Stayed 1 night in May 2026
Verified review

6/10 Okay

KUEI-I

Liked: Cleanliness, staff & service, property conditions & facilities
Mid to End of April is no longer the hot season for Hakuba, most of restaurents suronding is closed. Not very convenience if you have no car.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Kokoro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room with private Onsen Bath was AMAZING!! Definitely will so it again.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff welcoming and very helpful. Access to restaurants and ski hire just around the corner. Would happily stay here again. Thank you
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful. Room conditions are great! More variety of Breakfast would be better. The restaurant decor is classic
Stayed 2 nights in Apr 2023
Verified review

4/10 Poor

Scott

Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel might be great in the winter, but these green months really make you wonder if it deserves the high marks. The hotel restaurant has a limited menu and portions are less than filling. The “apple pie”consists of uncooked sliced apples, a scoop of ice cream and a toffee cracker. The front desk wanted to be helpful but no one could tell me about what was open in town, the hiking trails in the area, or where I could rent a bike. I know it’s summer, but this was an expensive stay at a shell of a hotel.
Stayed 3 nights in Jul 2023
Verified review

4/10 Poor

Troy

Disliked: Staff & service, property conditions & facilities, room comfort

Not good stay

The bathroom floor has a ceramic peace which is very slippery. I fell down 2 times on my back and I started bleeding. The room was very small. Also they made us pay extra taxes which we didn’t know about. The view of the room was on the trash back yard. Not going there again.
Stayed 4 nights in Nov 2022
Verified review

4/10 Poor

Jason

Liked: Cleanliness, property conditions & facilities
I usually love a Marriot however please be aware that if you are going anywhere outside the hotel transport is terrible & the Marriot Courtesy Bus will only take you to two places either the Train Station or the Bus interchange . What was an excellent stay was a disaster when leaving as we had to walk 700 metres to our departure transport .( Not the Hotels problem)however they could have offered to help . Apparently this is the hotels policy and I wish this was more clear as I wouldn’t have spent $10k to be treated this poorly when leaving in a massive Snow storm dragging luggage up the road ankle deep .
Stayed 7 nights in Feb 2025
Verified review

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設も綺麗でスタッフの対応も素晴らしかった。ペットフレンドリーの部屋に泊まりましたが愛犬も喜んでました。
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Hugo

Liked: Cleanliness, amenities
El personal amable
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Naomi

Liked: Cleanliness, amenities, property conditions & facilities
お料理も美味しく、お部屋も綺麗でした
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Kan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応が親切で素晴らしかったです。
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

tooru

Liked: Cleanliness, staff & service, amenities
スタッフの対応がとても良かったです🌝
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

レストラン最高

レストラン最高
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Kayoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉の部屋風呂が良かった。
Stayed 1 night in Jun 2025
Verified review

8/10 Good

K

Liked: Cleanliness, amenities
客室のシャンプーなどをもう少し良いものに
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Hiroshi

Liked: Cleanliness, staff & service, property conditions & facilities
広い部屋で自然に囲まれながら、ゆったりと過ごせました。
Stayed 2 nights in Aug 2024