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Grand Palace Hotel

3.5 star property
Hotel in Mzuzu with free breakfast and a fitness center

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Photo gallery for Grand Palace Hotel

Lobby
32-inch LCD TV with satellite channels, TV
Presidential Suite | In-room safe, desk, soundproofing, free WiFi
Exterior
Outdoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • Pool
  • Bar
  • Room service
  • Breakfast included
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Presidential Suite

Presidential Suite | In-room safe, desk, soundproofing, free WiFi

Presidential Suite

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Separate bathtub and shower
Private bathroom
Jetted bathtub
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed

View all photos for Studio

In-room safe, desk, soundproofing, free WiFi

Studio

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Separate bathtub and shower
Private bathroom
Deep soaking bathtub
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

In-room safe, desk, soundproofing, free WiFi

Family Room

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Private bathroom
Coffee/tea maker
Satellite channels
Desk
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Room

In-room safe, desk, soundproofing, free WiFi

Deluxe Room

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Separate bathtub and shower
Private bathroom
Deep soaking bathtub
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
near the Reserve Bank of Malawi, Mzuzu

What's nearby

  • Museum - 3 min drive - 2.2 miles
  • Mzuzu Stadium - 5 min drive - 3.1 miles
  • Mzuzu University - 7 min drive - 4.8 miles
  • Mzuzu Wildlife Conservation Park - 15 min drive - 5.0 miles
  • Chikale Beach - 56 min drive - 37.6 miles

Getting around

  • Mzuzu (ZZU) - 3 min drive

Restaurants

  • ‪Mzuzu Coffee Den - ‬2 min drive
  • ‪Villa Kagwentha - ‬2 min drive
  • ‪Grand Palace Hotel - ‬2 min walk
  • ‪Big Bite - ‬2 min drive
  • ‪Key Lounge - ‬10 min walk

About this property

Grand Palace Hotel

Hotel in the business district
At Grand Palace Hotel, you can look forward to free English breakfast, a terrace, and a garden. The on-site international cuisine restaurant, Amore, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks include:
  • An outdoor pool and a children's pool
  • Free self parking
  • A roundtrip airport shuttle (surcharge), luggage storage, and a banquet hall
  • ATM/banking services, tour/ticket assistance, and a 24-hour front desk
Room features
All 57 rooms feature comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
More amenities include:
  • Bathrooms with free toiletries
  • 32-inch LCD TVs with satellite channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Free English breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Amore

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 25 per person (one way)
  • Airport shuttle fee per child: USD 25.00 (one-way), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Property Registration Number 16877105

We should mention

This property does not have elevators

Property is also known as

Grand Palace Hotel Mzuzu
Grand Palace Mzuzu
Grand Palace Hotel Hotel
Grand Palace Hotel Mzuzu
Grand Palace Hotel Hotel Mzuzu

Frequently asked questions

Does Grand Palace Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Grand Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Palace Hotel?

Self parking is free at this property.

What time is check-in at Grand Palace Hotel?

Check-in start time: noon; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Grand Palace Hotel?

Check-out is at 10 AM.

Does Grand Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 25 per person applies.

Where is Grand Palace Hotel located?

Located in the heart of Mzuzu, this hotel is 1.8 mi (2.8 km) from Museum and 2.5 mi (4 km) from Mzuzu Stadium. Mzuzu Wildlife Conservation Park and Mzuzu University are also within 6 mi (10 km).

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Grand Palace Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 8 out of 28 reviews
Rating 8 - Good. 10 out of 28 reviews
Rating 6 - Okay. 6 out of 28 reviews
Rating 4 - Poor. 2 out of 28 reviews
Rating 2 - Terrible. 2 out of 28 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10

Walkable and sone friendly and respectiful gems

6/10

レストランのご飯の提供がとても遅い
Stayed 1 night in Dec 2024

2/10

Stayed 1 night in Oct 2024

6/10

Vi skulle sjekke inn, men de hadde ikke rommet ledig, fikk da to rom hvor det ene var fullt av mugg på. Resepsjonisten var ganske så frekk og stod å lo av oss. Snakket på Checewa og gjorde narr av oss med de andre i resepsjonen. Alle nødutganger blir låst med hengelås, så skulle det skje en brann ja da blir du med brannen og ser ikke dagens lys igjen.
Stayed 2 nights in Oct 2024

10/10

Et godt hotel med en relativ god frokost, kunne kanskje hat noe ost eller noe annet til pålegg. Men faktisk et veldig bra hotell her i Malawi
Stayed 1 night in Oct 2024

4/10

Stayed 1 night in Aug 2024

8/10

Stayed 1 night in Jun 2022

8/10

Stayed 2 nights in Apr 2022

2/10

Stayed 1 night in Mar 2022

8/10

Stayed 1 night in Dec 2021

8/10

This is an excellent hotel with good customer service. Comfortable rooms, courteous staff and an ambient and relaxing atmosphere. My only negative comment is that the pool is not maintained properly and I was not able to swim as it looked dirty. After I made this comment to the front desk they assured me that next time it will be clean so we will see. Otherwise this is an excellent hotel but just let down by this one area.
Stayed 7 nights in Oct 2021

10/10

Pleasant well set out property on outskirt of Mzuzu on main road. Good amenities and service. Very efficient staff. Much better value than Rival sunbird.
Stayed 1 night in Jul 2021

10/10

I stopped in Mzuzu for what was meant to be a quick overnight trip, and has turned into an almost 2-week visit. When I arrived, I checked in easily and went to my room. We then went out to do some errands. When I returned, I admit I was a bit rude with one of the front desk employees because there had been some kind of an issue with their ability to verify my payment through Expedia. He was a pure professional despite my attitude, for which I later apologized. The staff here are incredible. From the housekeepers, laundry, restaurant, bellman (watch out, he's a boxer!) and more. The restaurant on site has a very diverse menu of great choices, and room service was always prompt and on point. This will be my hotel of choice when I am visiting Mzuzu. The owners and managers should be proud of their team and performance.
Stayed 1 night in Jun 2021

10/10

Comfortable stay
Stayed 3 nights in Dec 2019

4/10

Not clean not convenient. Found a gecko in the bathroom. A sick dying one. Very disgusting.
Stayed 1 night in Nov 2019

10/10

They went out of there way to make my stay great‼️Thanks folks I’ll miss you😀
Stayed 1 night in Sep 2019

8/10

It is a nice property but considering that it is classing itself as a top standard hotel, more attention to detail should be given. The hotel lists as having a pool but in reality it is more like a pond ! And not ideal for a serious swim and also does not look very clean. Also some of the chairs around the pool were broken. In the rooms I only found one plug socket which was rather annoying. They try to make one socket for every nation but not very helpful. The restaurant service is good but the chefs are Indian so most food is spicy and people should be aware that this hotel does not serve alcohol although they don't make this clear unless pressed. The first night I was just told that the hotel did not have any wine which I found very strange for a top class hotel but later a manager explained that they don't serve alcohol although they will sometimes get it for you from a bar next door . All in all a nice property, rooms are clean and beds comfortable but some improvements are needed.
Stayed 2 nights in Apr 2019

6/10

チェックイン時に部屋の種類を間違えられた。スタジオで予約していたのがスタンダードに案内されたので、文句を言ったらすぐにスタジオルームに案内しなおしてくれたが、すなわちフロントには私の予約内容が入っていなかったということになる。 　築5年で比較的新しいから、まだ清潔感はある。
Stayed 1 night in Apr 2019

8/10

Stayed 1 night in Mar 2019

6/10

全体的にスタッフの接客はよかったが、予約がうまく通っていなくて別の部屋に通された。変更のお願いをしたが、スムーズな変更ができず手間取った（担当者が引き継ぎをうまくしていなかった様子）。４人で泊まる部屋なのにアメニティが１人分で、もちろん指摘をすれば持って来てくれるが、言わないと気が付けないのは改善の余地ありな接客レベルです。バスタブにお湯を溜めたかったのだけども、栓がうまく閉まらず使えなかったのは残念（修理工さんを呼んだが直せず断念）。時間外朝食をお願いしたが快く対応してくれたことなど、もちろん気持ちよい接待も受けました。スタッフ同士の情報連携をきちんとして「自分は聞いていない」を言い訳にしなくなると全体のサービスレベルが良いよくなると思います。
Stayed 1 night in Dec 2018

10/10

The staff are super friendly. The restaurant happens to be the best place in town to eat. I have stayed here before and will plan to do so again whenever I am in Mzuzu.
Stayed 1 night in Nov 2018

8/10

Stayed 1 night in Jul 2018

10/10

The staff that knew my name from previous stays greeted me by my surname and asked how m wife is. Staff always courteous and can't do enough for you.
Stayed 2 nights in Aug 2018

10/10

My stay was very good. It was comfortable, consistent power, strong internet, great food and service. I was very happy with my chose to stay here.

8/10

Service at the hotel is exceptional and it is by far the best place I have stayed in Mzuzu. Food is outstanding for the price!