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Springhill Suites by Marriott Mystic Waterford

3.0 star property
Hotel with free breakfast, near New London Ferry Dock

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Photo gallery for Springhill Suites by Marriott Mystic Waterford

Free daily continental breakfast
Indoor pool
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Business center
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Studio, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(25 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Studio, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(22 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

7.6 out of 10
Good
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Studio, Multiple Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Studio, Multiple Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

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Exterior

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About the neighborhood

Map
401 N Frontage Rd, New London, CT, 06385

What's nearby

  • United States Coast Guard Academy - 3 min drive - 1.4 miles
  • Connecticut College - 4 min drive - 1.8 miles
  • New London Ferry Dock - 4 min drive - 2.4 miles
  • Naval Submarine Base New London - 8 min drive - 5.1 miles
  • Ocean Beach Park - 10 min drive - 5.2 miles

Getting around

  • New London Union Station - 11 min drive
  • New London, CT (GON-Groton - New London) - 16 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Crystal Mall Food Court - ‬4 min drive
  • ‪Wendy's - ‬3 min drive
  • ‪Texas Roadhouse - ‬18 min walk
  • ‪Taco Bell - ‬3 min drive

About this property

Springhill Suites by Marriott Mystic Waterford

Hotel near New London Ferry Dock
Located close to Naval Submarine Base New London, Springhill Suites by Marriott Mystic Waterford provides free continental breakfast, dry cleaning/laundry services, and a 24-hour gym. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center and a snack bar/deli.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self parking
  • Express check-out, coffee/tea in the lobby, and tour/ticket assistance
  • Smoke-free premises, a 24-hour front desk, and multilingual staff
  • Guest reviews give top marks for the helpful staff
Room features
All 80 rooms have comforts such as wet bars and air conditioning, in addition to thoughtful touches like free WiFi and separate sitting areas.
Other amenities include:
  • Hypo-allergenic bedding, sofa beds, and free cribs/infant beds
  • Partially open bathrooms with shower/tub combinations and hair dryers
  • LCD TVs with cable channels
  • Separate sitting areas, recycling, and mini fridges

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 1 can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Springhill Suites Marriott Hotel Waterford
Springhill Suites Marriott Waterford
Springhill Suites Marriott Hotel New London
Springhill Suites Marriott Hotel New London
Springhill Suites Marriott New London
Hotel Springhill Suites by Marriott New London
New London Springhill Suites by Marriott Hotel
Springhill Suites by Marriott New London
Springhill Suites Marriott Hotel
Springhill Suites Marriott
Hotel Springhill Suites by Marriott
Springhill Suites Marriott

Frequently asked questions

Does Springhill Suites by Marriott Mystic Waterford have a pool?

Yes, this property has an indoor pool.

Is Springhill Suites by Marriott Mystic Waterford pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Springhill Suites by Marriott Mystic Waterford?

Self parking is free at this property.

What time is check-in at Springhill Suites by Marriott Mystic Waterford?

Check-in begins at 4:00 PM.

What time is check-out at Springhill Suites by Marriott Mystic Waterford?

Check-out is at 11:00 AM.

Where is Springhill Suites by Marriott Mystic Waterford located?

Situated in New London, this hotel is 2.5 mi (4 km) from New London Ferry Dock and within 6 mi (10 km) of Naval Submarine Base New London and Ocean Beach Park. Dinosaur Place at Nature's Art and Olde Mistick Village are also within 12 mi (20 km).

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Springhill Suites by Marriott Mystic Waterford Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 443 out of 891 reviews
Rating 8 - Good. 279 out of 891 reviews
Rating 6 - Okay. 102 out of 891 reviews
Rating 4 - Poor. 42 out of 891 reviews
Rating 2 - Terrible. 25 out of 891 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really nice and it was perfect spot for a overnight stay!
Stayed 1 night in Jul 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the easy access to I-95 and area activities. The breakfast was fresh, delicious and filling.
Stayed 4 nights in Jul 2025

10/10 Excellent

Colin Mark

Liked: Cleanliness, amenities, property conditions & facilities
The staff was super helpful and nice!!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Tracy

Liked: Cleanliness, amenities, property conditions & facilities
The room and the staff were great
Stayed 2 nights in May 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, amenities, property conditions & facilities
Every member of the staff was amazing! They made us feel welcome and were quick to help! Because of them, especially Matt who was always polite and super helpful, we will definitely return!
Stayed 4 nights in Jun 2025

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
We happily returned to this hotel a handful of times during our son's time at Connecticut College. The staff is always nice. The rooms are always clean. The breakfast has plenty of options daily.
Stayed 3 nights in May 2025

10/10 Excellent

Gay

Liked: Cleanliness, amenities, property conditions & facilities
Close to the downtown waterfront area. Manager greeting us was so welcoming.
Stayed 1 night in Jun 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located if visiting Mystic Seaport area and casinos. Breakfast offerings were good
Stayed 2 nights in Mar 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to visit Conneticut College and Mystic.
Stayed 3 nights in Apr 2025

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying herecwhen traveling to see our son at Connecticut College!
Stayed 1 night in Jan 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend visit with my sailor.

Matt at check in was super nice ! Breakfast was good. Beds were comfy.
Stayed 1 night in Apr 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here when traveling to New London to see our son at Connecticut College!
Stayed 1 night in Oct 2024

8/10 Good

Kathleen

Liked: Staff & service
Disliked: Property conditions & facilities
The entire building is hot and humid. The pool hits you when you walk in and the hallways upstairs are musty and hot.
Stayed 1 night in Jun 2025

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Was good. Staff friendly and helpful. Stephanie and Brannon were helpful!
Stayed 1 night in Apr 2025

6/10 Okay

Stacie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was very outdated. It was clean. Pool room- lots of rust on doors and grates. Hallway rugs were stained and outdated. Hotel was cleanish. Breakfast area is small and cramped. Food was not really appetizing and I have been to many hotels where this type of breakfast was offered.
Stayed 1 night in Jul 2025

10/10 Excellent

marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brendan at check in was very courteous. He even checked on us the next morning at breakfast there. Very clean facility.
Stayed 1 night in Mar 2025

4/10 Poor

Mary

Disliked: Property conditions & facilities
I would not stay here again. Reception was unfriendly. Room was frumpy. Beds looked like a child made them up. Not appealing.
Stayed 3 nights in Jun 2025

8/10 Good

Seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I’d stay there again

I enjoyed the little extras like the hot chocolate and coffee bar when we arrived. I had to get in the room a little early and it was no problem. The breakfast in the morning was great and the staff were friendly
Stayed 1 night in Mar 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
This is my 3rd stay here and such time was great. The staff was extremely helpful and friendly.
Stayed 1 night in Jan 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Manager was spot on and helpful
Stayed 1 night in Jan 2025

4/10 Poor

Laurel

Disliked: Cleanliness, amenities, property conditions & facilities
I was very dissatisfied of the dilapidated state of the hotel. The ADA accessible room that I booked for my limited mobility father was not able to accommodate him in the shower. The elevator inspection was outdated and the air circulation was terrible.
Stayed 2 nights in Jun 2025

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great for a short stay! I do wish there were lotion/ shower cap/ etc provided but other than that it was great!
Stayed 2 nights in Nov 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to stay

We had a great stay as we were up for a weddings. Room was super clean and very large for the price!
Stayed 1 night in Jun 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, convenient location near the ferry.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with good breakfast and close to USCGA. Will be booking again if my Grandson gets in.
Stayed 2 nights in Dec 2024