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Lotte Arai Resort

Property class: 4

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Photo gallery for Lotte Arai Resort

Front of property - evening/night - Lotte Arai Resort (Myoko)
Indoor pool, seasonal outdoor pool, pool umbrellas - Lotte Arai Resort (Myoko)
2 restaurants, breakfast, lunch, dinner served; Japanese cuisine - Lotte Arai Resort (Myoko)
Reception - Lotte Arai Resort (Myoko)
Hot springs - Lotte Arai Resort (Myoko)
At Lotte Arai Resort, nestled near Takada Park, you can unwind in the indoor mineral hot spring or enjoy a refreshing drink at the poolside bar. Guests appreciate the overall condition of this upscale family-friendly hotel and can indulge in activities like snow tubing and mountain biking, relax with Japanese cuisine at one of two on-site restaurants, work out at the gym or simply lounge by one of two pools.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

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Showing 26 of 26 rooms

View all photos for ARAI Bldg. Superior Double (1 bed)

ARAI Bldg. Superior Double (1 bed) | Premium bedding, down comforters, pillowtop beds, minibar

ARAI Bldg. Superior Double (1 bed)

9.0 out of 10
Wonderful
(4 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for LODGE Bldg. Deluxe Twin (2 beds)

Premium bedding, down comforters, pillowtop beds, minibar

LODGE Bldg. Deluxe Twin (2 beds)

9.8 out of 10
Exceptional
(6 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for ARAI Bldg. Superior FamilyTwin (2 beds)

Premium bedding, down comforters, pillowtop beds, minibar

ARAI Bldg. Superior FamilyTwin (2 beds)

10.0 out of 10
Exceptional
(3 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed
  • Free WiFi

View all photos for ARAI Bldg. Superior FamilyTriple (3 beds)

Premium bedding, down comforters, pillowtop beds, minibar

ARAI Bldg. Superior FamilyTriple (3 beds)

9.0 out of 10
Wonderful
(2 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed
  • Free WiFi

View all photos for LODGE Bldg. Deluxe FamilyTwin (2 beds)

Premium bedding, down comforters, pillowtop beds, minibar

LODGE Bldg. Deluxe FamilyTwin (2 beds)

7.0 out of 10
Good
(4 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed
  • Free WiFi

View all photos for LODGE Bldg. Deluxe DoubleTwin (2 beds)

LODGE Bldg. Deluxe DoubleTwin (2 beds) | Premium bedding, down comforters, pillowtop beds, minibar

LODGE Bldg. Deluxe DoubleTwin (2 beds)

9.4 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for LODGE Bldg. Deluxe Quadruple (4 beds)

Premium bedding, down comforters, pillowtop beds, minibar

LODGE Bldg. Deluxe Quadruple (4 beds)

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for ARAI Bldg. Superior Twin (2 beds)

ARAI Bldg. Superior Twin (2 beds) | Premium bedding, down comforters, pillowtop beds, minibar

ARAI Bldg. Superior Twin (2 beds)

9.4 out of 10
Exceptional
(9 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for ARAI Bldg. Superior Triple / Mountain view (3 beds)

Premium bedding, down comforters, pillowtop beds, minibar

ARAI Bldg. Superior Triple / Mountain view (3 beds)

9.6 out of 10
Exceptional
(4 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for ARAI Bldg. Superior Twin / Mountain view (2 beds)

ARAI Bldg. Superior Twin / Mountain view (2 beds) | Premium bedding, down comforters, pillowtop beds, minibar

ARAI Bldg. Superior Twin / Mountain view (2 beds)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for ARAI Bldg. Superior Twin / 4 beds in total (Connecting rooms)

ARAI Bldg. Superior Twin / 4 beds in total (Connecting rooms) | Premium bedding, down comforters, pillowtop beds, minibar

ARAI Bldg. Superior Twin / 4 beds in total (Connecting rooms)

  • Mountain view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for ARAI Bldg. Character Twin / Mountain view (2 beds)

Premium bedding, down comforters, pillowtop beds, minibar

ARAI Bldg. Character Twin / Mountain view (2 beds)

  • Mountain view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed
  • Free WiFi

View all photos for ARAI Bldg. Character Triple / Mountain view (3 beds)

ARAI Bldg. Character Triple / Mountain view (3 beds) | Premium bedding, down comforters, pillowtop beds, minibar

ARAI Bldg. Character Triple / Mountain view (3 beds)

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed
  • Free WiFi

View all photos for NEST Bldg. Deluxe Twin (2 beds)

Premium bedding, down comforters, pillowtop beds, minibar

NEST Bldg. Deluxe Twin (2 beds)

10.0 out of 10
Exceptional
(2 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for LODGE Bldg. Deluxe Twin / Mountain view (2 beds)

Premium bedding, down comforters, pillowtop beds, minibar

LODGE Bldg. Deluxe Twin / Mountain view (2 beds)

  • Mountain view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for CLUB Bldg. Deluxe Double (1 bed)

Premium bedding, down comforters, pillowtop beds, minibar

CLUB Bldg. Deluxe Double (1 bed)

  • Mountain view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for CLUB Bldg. Deluxe FamilyTwin (2 beds)

Premium bedding, down comforters, pillowtop beds, minibar

CLUB Bldg. Deluxe FamilyTwin (2 beds)

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for CLUB Bldg. Deluxe DoubleTwin (2 beds)

Premium bedding, down comforters, pillowtop beds, minibar

CLUB Bldg. Deluxe DoubleTwin (2 beds)

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for LODGE Bldg. Deluxe Suite R (2 beds)

LODGE Bldg. Deluxe Suite R (2 beds) | Premium bedding, down comforters, pillowtop beds, minibar

LODGE Bldg. Deluxe Suite R (2 beds)

  • Mountain view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for LODGE Bldg. Deluxe Suite T (2 beds)

LODGE Bldg. Deluxe Suite T (2 beds) | Premium bedding, down comforters, pillowtop beds, minibar

LODGE Bldg. Deluxe Suite T (2 beds)

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for LODGE Bldg. Corner Suite (2 beds)

LODGE Bldg. Corner Suite (2 beds) | Premium bedding, down comforters, pillowtop beds, minibar

LODGE Bldg. Corner Suite (2 beds)

  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for LODGE Bldg. Deluxe Suite (2 beds)

LODGE Bldg. Deluxe Suite (2 beds) | Premium bedding, down comforters, pillowtop beds, minibar

LODGE Bldg. Deluxe Suite (2 beds)

  • Mountain view
  • 76 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for LODGE Bldg. Deluxe Suite F (3 beds)

LODGE Bldg. Deluxe Suite F (3 beds) | Premium bedding, down comforters, pillowtop beds, minibar

LODGE Bldg. Deluxe Suite F (3 beds)

  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for CLUB Bldg. Premier Suite / Double (1 bed)

CLUB Bldg. Premier Suite / Double (1 bed) | Premium bedding, down comforters, pillowtop beds, minibar

CLUB Bldg. Premier Suite / Double (1 bed)

  • Mountain view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for CLUB Bldg. Premier Suite / Twin (2 beds)

Premium bedding, down comforters, pillowtop beds, minibar

CLUB Bldg. Premier Suite / Twin (2 beds)

  • Mountain view
  • 75 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for CLUB Bldg. Grand Premier Suite (2 beds)

CLUB Bldg. Grand Premier Suite (2 beds) | Premium bedding, down comforters, pillowtop beds, minibar

CLUB Bldg. Grand Premier Suite (2 beds)

  • Mountain view
  • 113 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Located in Myoko, Lotte Arai Resort is in the suburbs and in the mountains. The area's natural beauty can be seen at Takada Park and Imori Pond, while Joetsu Municipal Aquarium and Jigokudani Monkey Park are popular area attractions. Iwanohara Vineyard and Naena Waterfall are two other places to visit that come recommended. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like skiing. Visit our Myoko travel guide
Map
1966 Ryozenji, Myoko, Niigata, 944-0062

What's nearby

  • Akakura Onsen Ski Area
    Akakura Onsen Ski Area
    29 min drive - 13.1 miles
  • Arai Road Station
    12 min drive - 4.3 miles
  • Myoko Sunshine Land
    17 min drive - 6.9 miles
  • Takada Park
    26 min drive - 11.6 miles
  • Myoko Ski Park
    28 min drive - 11.8 miles

Getting around

  • Myokokogen Station
    30 min drive
  • Niigata Airport (KIJ)
    128 min drive

Restaurants

  • 食堂ミサ
    8 min drive
  • コメダ珈琲店道の駅あらい店
    7 min drive
  • 氷見きときと寿し
    7 min drive
  • 食堂ニューミサ
    12 min drive
  • Sky Restaurant Zen
    16 min drive

About this property

Lotte Arai Resort

Upscale family-friendly hotel near Takada Park
You can look forward to a poolside bar, an indoor mineral hot spring (onsen), and a terrace at Lotte Arai Resort. Skiers and snowboarders can spend time on the slopes at this hotel offering downhill skiing, ski passes, and ski equipment rentals. For some rest and relaxation, visit the hot springs or the sauna. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Japanese cuisine. Enjoy the gym, as well as activities like snow tubing, ziplining, and hiking/biking. Free in-room WiFi is available to all guests, along with shopping on site and 2 coffee shops/cafes.
Additional perks include:
  • A seasonal outdoor pool and an indoor pool, along with pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), free train station pick-up, and bike rentals
  • Hot springs on site, a vending machine, and a computer station
  • Guest reviews speak well of the overall condition
Room features
All 245 rooms offer comforts such as premium bedding and laptop-friendly workspaces, in addition to perks like air conditioning and bathrobes.
More amenities include:
  • Pillowtop mattresses and down comforters
  • Deep soaking tubs, bidets, and free toiletries
  • Flat-screen TVs with cable channels
  • Refrigerators, free tea bags/instant coffee, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 9:00 AM to 8:30 PM
  • Train station shuttle at scheduled times, on request
  • Free covered self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,400 for adults and JPY 2,310 for children
  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Asahi
  • BAR Ruri
  • Sky Restaurant ZEN
  • The Plate
  • ゴンドラレストラン Village

Things to do

  • 2 hot tubs
  • Bicycle rentals
  • Books
  • Downhill skiing
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Hot spring
  • Indoor pool
  • Karaoke
  • Library
  • Mountain biking
  • Playground
  • Ropes course
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Sledding
  • Snow tubing
  • Snowboarding
  • Table tennis
  • Ziplining

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Pool toys
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 3 meeting rooms
  • Business center
  • Computer station
  • Coworking space

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Picnic area
  • Pool umbrellas
  • Terrace

Full-service spa

  • Hot spring
  • Hot springs open from 5:00 AM - 11:00 PM
  • Hot springs water temperature - 100 ºF
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa open select days

Accessibility

  • Elevator

More

  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Ski slopes open in mid-December, depending on snow conditions. Guests should contact the property in advance of arrival for ski slope availability.
Meals are not included in the breakfast and half board rate plans for children ages 3 and under.
Disposable personal items such as toothbrush, razor, hairbrush, and shower cap are available for a surcharge in the lobby.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from April 1 to December 16:
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 4400 for adults and JPY 2310 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from August to August
Hot springs access available from 5:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

LOTTE ARAI RESORT Myoko
LOTTE ARAI Myoko
LOTTE ARAI
Lotte Arai Resort Hotel
Lotte Arai Resort Myoko
Lotte Arai Resort Hotel Myoko

Frequently asked questions

Does Lotte Arai Resort have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool.

Is Lotte Arai Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Lotte Arai Resort?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Lotte Arai Resort?

Check-out is at 11 AM.

Where is Lotte Arai Resort located?

Located near the slopes, this Myoko hotel is in the mountains and within 16 mi (25 km) of Takada Park, Iwanohara Vineyard, and Imori Pond. Joetsu Municipal Aquarium and Naena Waterfall are also within 20 mi (32 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Lotte Arai Resort Reviews

8.6

Excellent

9.4

Cleanliness

7.0

Location

8.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 212 out of 410 reviews
Rating 8 - Good. 115 out of 410 reviews
Rating 6 - Okay. 52 out of 410 reviews
Rating 4 - Poor. 24 out of 410 reviews
Rating 2 - Terrible. 7 out of 410 reviews

Reviews

Verified

10/10 Excellent

Jonathon

Liked: Cleanliness, amenities, property conditions & facilities
Great resort for an all inclusive ski trip. Hotel is great- amazing food and facilities- especially the onsen and library space that had so many great book to look through on down day.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

vincent

Liked: Cleanliness, amenities, property conditions & facilities
Staff were all fantastic and understanding. The on site onsen is one of the best way to unwind after a full day on the mountain.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Beautiful resort, incredibly friendly staff, great restaurant options and incredible skiing 2 minutes away. We stayed 6 nights and enjoyed every single minute of it. The only restaurant I couldn’t recommend is the shabu-shabu restaurant as the portions were small and not much flavour for the money. Well kept rooms, ski/ board storage was great and the onsen was one of the best I’ve visited in Japan.
Apres bar
Hotel
Bar View
Bar View
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, staff were very courteous and helpful. Onsen facility was very good. Dining options were limited. The cafe, food court, bakery were closed after 4pm, so dinner choices were limited to the expensive restaurants, unless you have transport and willing to travel to Myoko town.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb! We loved the ski in and out and the staff was amazing!
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Julie

Liked: Cleanliness, staff & service
The room was great. Staff very curtious
Stayed 7 nights in Jan 2026
Verified

6/10 Okay

Chi Kin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort overall but the customer service could be improved. The spa facilities and sauna could do with better cleaning. In my partners Sauna and spa had a bad smell which affected that tranquil environment where she wasn’t able to relax. We enjoy the Japanese breakfast the quality was really good with a good variety of hot and cold options. The staff was also quite rude in the ski park and was not helpful or informative. Overall good experience but the positive points was not enough to cover some of the negatives.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, amenities
This deserves much more than an 8.4 rating. We had one of the best ski stays ever at the Arai and we’ve stayed at Chamonix, Aspen, Jackson Hole, and Big Sky. The hospitality and food was amazing with some of the best service possible. The price was so much more reasonable than any other US destination. Thank you Lotte Arai.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Jacqui

Liked: Cleanliness, staff & service, amenities
Clean, spacious modern rooms. Space to unpack bags though this was a little sparse for 2 people on a 1 week ski trip. Onsen is amazing. Staff are friendly and courteous. They speak little English but not a problem with apps. Could use more dining space as we always had to make a reservation for dinner in advance. The food was pretty good though could use more variety.overall a pleasant stay. Not much variety in ski terrain as lots was closed off due to avalanche risk. Safety is important.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Susana

Liked: Staff & service, property conditions & facilities
Loved our room! Everyone was friendly and the onsen was remarkable.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

DongWook

Liked: Cleanliness, amenities, property conditions & facilities
Excellent facility, even more excellent staff!
Stayed 1 night in May 2025
Verified

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Lotte Arai Resort was nothing short of magical — truly a winter wonderland experience from start to finish. One of the standout conveniences was the complimentary shuttle service to and from the station. It made arrival and departure completely seamless and stress-free, especially when travelling with winter gear. From the moment we stepped onto the shuttle, everything felt easy and well-organised. We opted for the full board package, and it was absolutely worth it. The variety and quality of food across all meals were fantastic, with plenty of options to suit different tastes. Every meal felt like something to look forward to after a day in the snow. Speaking of which — the resort itself is perfectly set up for snow lovers. With direct access to snow activities, everything is right at your doorstep. No long commutes, no hassle — just step outside and you’re instantly immersed in the alpine experience. Whether you’re skiing, exploring, or simply soaking in the scenery, it truly feels like you’re in a postcard. The rooms were another highlight: spacious, beautifully appointed, and incredibly comfortable — the perfect place to relax and recharge. The entire property is immaculately clean, which really adds to the overall sense of quality and care. What really elevates the experience, though, is the staff. Every interaction was warm, welcoming, and helpful. Their attention to detail and genuine hospitality made us feel incredibly well looked after throughout our
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a family ski vacation, excellent ski school, surrounding area has many good restaurants
Stayed 6 nights in Feb 2024
Verified

10/10 Excellent

Anthony

Picturesque location, awesome location

Had the best stay at this awesome resort!! Rooms are very large, comfortable and clean, we were in the Lodge!
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort with Western amenities and very nice rooms and facilities paired with classic Japanese charm and culture. Would definitely stay here again. Our family absolutely loved it!
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Shawn

Liked: Staff & service, property conditions & facilities
Excellent location for skiing at the resort. The food was good, and the Onsen was excellent. I thoroughly enjoyed my stay.
Stayed 7 nights in Feb 2024
Verified

8/10 Good

Maxwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort with a few restaurants on site. Facilities were nice and the staff were helpful. Would not recommend for a solo traveler longer than a weekend. Mountain was nice and convenient for skiing
Stayed 6 nights in Jan 2025
Verified

8/10 Good

vivian

Liked: Cleanliness, staff & service, property conditions & facilities
It is a clean hotel and in very reasonable price. Only HKD 450/ per night . The lobby is newly renovated and the room is a bit old. But, the room is clean and I have no complaint. U can enjoy free onsen and the environment overall is good.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Susan

Liked: Amenities
Lovely resort with very comfortable beds and pillows. Very fresh varied food. Highly recommend
Stayed 8 nights in Feb 2024
Verified

10/10 Excellent

Majanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place

Amazing. Clean excellent breakfast buffet. Onsen was awesome. The only issue was they shut down the lifts bc of snow so skiing was hard. lol
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great enjoyable stay

Our second time after 5 years and it’s still as well maintained. We stayed on the lodge/ club side and enjoyed the views from our room. The bar is a favorite, and Japanese restaurant as well. Can skip breakfast if not a big eater- bakery seemed nice. Didn’t enjoy the Korean restaurant as much. Skiing was great! We were lucky to get one day of powder! Ask for Kim in ski school.
Stayed 4 nights in Feb 2024
Verified

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, amenities
Second visit to Arai. Snow was brilliant! Lifts are great compared to the older and more tired resorts like Akakura Onsen. My issue this visit is many facilities were closed. Bakery Cafe, Convenience Store, Asahi Restaurant we closed the entire time or for half our visit. The Plate was also feeling tired in terms of quality compared to our 2024 visit. Rooms and service are great. transfer excellent. Those issues made the great time more bland.
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice property!

A very comfortable stay for us on a road trip. The property is located in the mountains, about 30-45 minutes to the coastline where all the actions are. Rooms were very clean and spacious. We had rooms that overlook the ski lifts. We went during the quiet season so there was limited dining options. It is a huge property with lots of attractions and we could imagine the buzz in the peak seasons. There was no air-conditioning in the rooms during our stay but the staff brought in electric fans which did the job. A nice stay after all.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Jiwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A+++++ powder skiing & beautiful onsen

The Lotte Arai is the best hotel for skiing and onsen. Super soft endless powder snow on the gorgeous mountain hills and the slopes were adventurous and super exciting. The expert++ slopes can be another surplus if you are expert level. The onsen is luxury level. Sitting in the hotel water with snow falling on your head, especially at Lotte's well groomed onsen is unforgettable. The food at the hotel is not luxury level and limited as the location is all on its own with the city being 20-30 mins drive away from the site. One snowy evening when the Japanese, steak house, and Thai restaurant was full we drove out in the heavy snow to a slightly city area and found a local restaurant reccomending their stove rice pot, it became my top 3 best restaurant in Japan. I would reccomend driving out for food there was also a great Yakiniku not far away too.
Stayed 3 nights in Jan 2025
Verified

6/10 Okay

ATSUKO

Liked: Cleanliness, property conditions & facilities, room comfort

Not impressed

Check in was a lengthy process. We found that they could not seem to locate our bags and ski equipment that we sent ahead. They seemed disorganized and confused. Other guests in the lounge areas, dining room and onsen were very loud. Overall not very relaxing. The skiing was not great, as it was so warm, the conditions were bad. The food in the breakfast bugfet was good, but the non Japanese items on the dinner menu were not executed very well. Fairly tasteless yoshoku choices.
Stayed 1 night in Jan 2024