Unfortunately, this was one of the most disappointing hotel experiences I’ve ever had.From the moment we arrived, things went wrong. The hotel was completely deserted, with no staff anywhere to be found. We had no idea how to check in, and even our taxi driver had to help us try to contact someone from the hotel. It also didn’t help that the hotel rebranded multiple times as it made information harder to find online. It was a stressful and confusing start to our holiday. The hotel later claimed they had sent us emails, but we never received any communication. We had to wait over 20 minutes for the owner to arrive and let us into the property.
The biggest issue, however, was the insect infestation. We encountered insects daily during our stay, which made it impossible to relax or feel comfortable. For the price we paid, I expected a clean, well-maintained, and hygienic environment, but this was not our experience. To add to this, I experienced multiple bites on my feet and ankles during the stay due to the conditions and lack of resolution from the hotel.
The situation became so concerning that we decided to end our holiday early because of what we believed were health and safety concerns, which you can imagine was disappointing as this was a surprise holiday for my partners birthday. Despite leaving before the end of our booking, we received no refund. We also found the owner and management extremely difficult to deal with, as they refused to cooperate.