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Grupotel Alcudia Pins

3.5 star property
This eco-certified retreat balances poolside fun with relaxation opportunities, offering six different swimming spots and global cuisine that satisfies every palate

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Photo gallery for Grupotel Alcudia Pins

2 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, sun loungers - Grupotel Alcudia Pins (Muro)
5 restaurants; breakfast, lunch, dinner, and brunch served - Grupotel Alcudia Pins (Muro)
5 restaurants; breakfast, lunch, dinner, and brunch served - Grupotel Alcudia Pins (Muro)
On the beach, white sand - Grupotel Alcudia Pins (Muro)
Reception - Grupotel Alcudia Pins (Muro)
Grupotel Alcudia Pins near Playa de Muro is a family spot with six pools, including a children's waterslide. Enjoy the spa tub, terrace, and international dishes at five restaurants. Guests praise the attentive staff and comprehensive amenities.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Apartment, 1 Bedroom, Balcony (Family)

Balcony view

Apartment, 1 Bedroom, Balcony (Family)

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Double Room, Balcony (Family)

In-room safe, desk, blackout drapes, free WiFi

Family Double Room, Balcony (Family)

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment, 1 Bedroom, Balcony, Pool View (Family)

Balcony view

Apartment, 1 Bedroom, Balcony, Pool View (Family)

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment, 1 Bedroom, Balcony, Partial Sea View (Family)

Balcony view

Apartment, 1 Bedroom, Balcony, Partial Sea View (Family)

  • Partial sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms, Balcony (3 Adults + Children)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 2 Bedrooms, Balcony (3 Adults + Children)

  • 46 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Apartment, 1 Bedroom, Balcony, Partial Sea View

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Apartment, 1 Bedroom, Balcony

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Apartment, 1 Bedroom, Balcony, Pool View

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Apartment, 2 Bedrooms, Balcony

  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Family Double Room, Balcony

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Apartment, 2 Bedrooms, Balcony (2 Adults + Children)

  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Apartment, 2 Bedrooms, Balcony (4 Adults + Children)

  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Apartment, 2 Bedrooms, Balcony (5 Adults + 1 Child)

  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Located in Muro, Grupotel Alcudia Pins is on the beach. Alcúdia Port and Pollensa Port are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de Muro and Alcúdia Beach. Traveling with kids? Consider Karting Can Picafort and Hidropark. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Muro travel guide
Map
Carre Canyes, s/n, Platja de Muro, Muro, Mallorca, 07458

What's nearby

  • A clear turquoise sea, a sandy beach, and a resort with white buildings and palm trees.
    Playa de Muro
    2 min walk - 0.1 miles
  • A sandy beach with footprints leading into the water, a clear sky, and distant mountains.
    Es Comú
    14 min walk - 0.8 miles
  • A beach with clear turquoise waters, a sandy shore, and distant mountains.
    Alcúdia Beach
    10 min drive - 3.5 miles
  • A sandy beach with clear blue water, mountains in the background, and a few people swimming.
    Pollensa Port
    25 min drive - 13.1 miles
  • Alcúdia Port
    14 min drive - 5.0 miles

Getting around

  • Muro Station
    19 min drive
  • Palma de Mallorca Airport (PMI)
    54 min drive

Restaurants

  • Gelats Artesa Valls
    3 min drive
  • Picco
    4 min drive
  • Pizzeria Trattoria Portobello
    6 min walk
  • Restaurant Figueret
    13 min walk
  • Can Pescador
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 14 to 14 for adults and EUR 7 to 7 for children
  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • Snack bar/deli

Restaurants on site

  • Green & Grill
  • La Bambola
  • Taverna
  • The Garden BBQ

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Gym
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 29-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 60.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 14.00 to 14.00 for adults, and EUR 7.00 to 7.00 for children
  • Late check-out fee: EUR 60.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number H-PM2637

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 10:00 AM to 6:00 PM
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Grupotel Alcudia Pins have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 10:00 AM–6:00 PM.

Is Grupotel Alcudia Pins pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grupotel Alcudia Pins?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Grupotel Alcudia Pins?

Check-out is at 11:00 AM. Late check-out is available for EUR 60.00 (subject to availability).

Are there all-inclusive benefits at Grupotel Alcudia Pins?

Some rate plans available at this property are all-inclusive.

Where is Grupotel Alcudia Pins located?

This family-friendly Muro hotel is located on the beach, within 1 mi (2 km) of Es Comú and Playa de Muro. Alcúdia Beach is 3 mi (4.8 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grupotel Alcudia Pins Reviews

7.8

Good

7.8

Cleanliness

7.6

Location

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 56 out of 157 reviews
Rating 8 - Good. 52 out of 157 reviews
Rating 6 - Okay. 30 out of 157 reviews
Rating 4 - Poor. 10 out of 157 reviews
Rating 2 - Terrible. 9 out of 157 reviews

Reviews

Verified

10/10 Excellent

Imad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s specially great for familles, with many swimming pools options plus the beach and the soccer/football field and the playground plus many more kids activities. My boys loved it so much that they didn’t want to go anywhere with us around the island! Clear rooms and amenities, nice and helpful staff.
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Abdulazeez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great food options, fun activities for kids, nice pools and beach. Loved everything bit of our holiday and would definitely visit again!
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great holiday

Had a week here it’s lovely , great location friendly staff. Food was great beach is lovely, we were not disappointed
Stayed 5 nights in Jul 2025
Verified

8/10 Good

Antti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was amazing. Staff were great and friendly.
Stayed 7 nights in Jun 2024
Verified

2/10 Terrible

RICARDO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super dirty, the bathroom smell bad, outdated... the food in the restaurant was awful, every day I drive to locals coffee shops for a nice coffee.....
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this hotel! It’s really family oriented and they go above and beyond to make you feel comfortable. Lots of activity for kids, lots of options for food in the hotel and also around the property. There is also a grocery shopping right outside the hotel, very convenient. Overall we had a great experience.
Stayed 3 nights in Jul 2023
Verified

6/10 Okay

Kent

Liked: Amenities
If you are looking for a cheep place for a family or small group then this would be a great place. I booked the hotel as it gave the impression that there was secure parking on site yet when we arrived we discovered that it was just on street parking. The room was a good size but had a stake damp smell. Luckily it was cool enough to have the windows open over night.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Heikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was great and really near. Evening shows good. Rooms were quite noisy
Stayed 7 nights in Jun 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. So cheap for what they offer. Just 30meters from the beach and ocean..it can be a bit windy in this location but worth the proximity. We didn’t do the all inclusive so didn’t try the restaurants but there were food options very close. This is high traffic of kids, but it’s not loud at night as it all shuts down at good time. Would definitely stay here again.
Stayed 1 night in May 2025
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was really nice but the Air Con wasn’t very effective. Only a very short walk to the beach. Staff all very helpful and friendly. We were room only but bought food from the hotel facilities - mainly the Crispy Corner. Food was only OK. Shop was very convenient and overall the hotel had everything you could need for a good holiday. We enjoyed it and would most likely stay there again.
Stayed 7 nights in Jun 2024
Verified

8/10 Good

Diana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is next to the beach, good for families with young kids. But it was extremely crowded so it was difficult to enjoy the pool area or even the beach view. Buffet was varied for breakfast and plentiful.
Stayed 6 nights in May 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very family oriented of all ages, overall very satisfied with my stay.
Stayed 5 nights in May 2026
Verified

2/10 Terrible

Savannah Rose

Disliked: Cleanliness, amenities, property conditions & facilities
The room and building smelled of mildew. We canceled our reservation.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Lismara

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jun 2025
Verified

8/10 Good

Cinthya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is ideal for families, it was packed during the holidays and we still always managed to find a sunbed. Parking was tricky, but this was during the summer holidays, it might be easier other times in the year. Food and all inclusive is priced great and it's not bad but it's not great.
Stayed 7 nights in Aug 2025
Verified

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities
We enjoyed our holiday here. Pros: locatoon next to beautiful beach, pretty good buffet food, very friendly staff, great kids entertainment Cons: pool could do with a decent clean as we got ill from it on our first day, not really any entertainment for adults, would prefer a location that is closer to more shops/town centre as this is a bus ride from somewhere like that
Stayed 7 nights in Aug 2022
Verified

6/10 Okay

Christina

Liked: Staff & service, room comfort

If you don’t have children, the hotel is not for y

If you don’t have children, the hotel is not for you. This area is full of children and not much else. Quite old building and facilities. Simple furnishings. Friendly staff.
Stayed 3 nights in Jul 2022
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Way to much noise from a stage in the evening and way to small of a pool area when you compare it to how many guests there is
Stayed 7 nights in Jul 2022
Verified

4/10 Poor

Denis

Disliked: Cleanliness, staff & service
Made skipped our room cleaning. Very noisy room facing the back of the kitchen. Wifi did not reach our room.
Stayed 2 nights in Sep 2023
Verified

6/10 Okay

Arie

We found out that it was not our hotel. Around the pool it's so full with sun beds that you can barely can walk trough them. Reserve sun beds is forbidden but it happens al lot. Personal from the hotel is doing nothing about it. Also around the pool it's very noisy. The room cleaning is not so good. They forgot our room a few times. The room we had was on the opposite site of a neighboring hotel (H boulding) whit a ventilation system that was really loud 24/7 hours a day. So on the balcony that was really disturbing to hear that all day. Restaurants we din't use so no opinion about them.
Stayed 12 nights in Jun 2023
Verified

6/10 Okay

Emmannouil

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room was located in a separate building outside the main facilities and reception area, which I didn’t particularly like. The room itself felt poorly renovated, with the bathroom not renovated at all, and overall the refurbishment seemed partial and not well executed. The communal areas also appeared quite tired and were not renovated, although they were generally clean. The kids’ pool was nice, but it could get very busy at times. Overall, it was a pleasant experience, but the food in the hotel’s bars and restaurants could be much better, especially considering the pricing. My experience was generally positive, but compared to similar facilities I’ve stayed at in Spain, this would rank towards the lower end of the list.
Stayed 4 nights in Jun 2026
Verified

2/10 Terrible

Florijeta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
- Sehr alte Zimmer und es stinkt nach Schimmel. Die Küche stinkt vorallem ganz fürchterlich. - Schwimmbadbereich erst ab 10 Uhr offen eigentlich- denn um 7:00 gab es bereits keine Liegen mehr! Alles wird vorreserviert und das Personal kümmert sich nicht drum! - Wechsel der Strand/Pool-Tücher nur an zwei Tagen kostenlos, ansonsten muss man immer 1 Euro pro Tuch bezahlen! -Zimmerservice wirklich schwach ! An zwei Tagen kommt niemand! -Wir haben und wegen des schimmligen Geruchs beschwert ( waren mit zwei Kindern dort!) es wurde kein alternatives Zimmer angeboten, lediglich gesagt dass am nächsten Tag jemand kommt zum Saubermachen - natürlich kam niemand! Nie mehr wieder! Die guten Bewertungen stammen wohl von Engländern die Null Ansprüche haben, ansosten kann ich mir das nicht erklären!
Stayed 6 nights in May 2026
Verified

10/10 Excellent

Evita

Liked: Cleanliness, amenities
Sehr schöne saubere Unterkunft.
Stayed 7 nights in Oct 2025
Verified

8/10 Good

Alex Bang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Direkte adgang til god strand, gavmilde bartender, restauranten lukken kl. 21. Med All inklusiv er der kun adgang til 2 restauranter gratis og også kun udvalgte drinks. Buffen var som forventet inden over eller under forventninger til hvad en buffe er. Godt og rumligt værelse.
Stor pool
Liggestole
Udsigt fra værelse
Den store pool
Stayed 4 nights in Sep 2025
Verified

6/10 Okay

Jouni

Disliked: Staff & service
Hotelli ihan viihtyisä ja hyvällä paikalla rannalla.Huoneessa varmaan oli hometta, haisi kostealle ja vaatteet haisivat matkan jälkeen homeelle.Välipalaravintola kanssa homeessa, ei pystynyt kauaa olemaan siellä kun oli pakko päästä pois.Ruoka oli kyllä suuri pettymys,käytännössä viikon samat ruuat.All inclusive tosi sekava ja aika suppea valikoima.Mutta loma oli mukava.Vaikka moitittavaa löytyikin paljon, ruoka ja all inclusive huonoin missä me olemme olleet.
Stayed 7 nights in Sep 2025